I am so very pleased with the fragrance house ! It was my first ever purchase with them. The perfume arrived well wrapped with a fee sample. I regret not ordering from them before, mainly because thei... See more
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Review summary
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Reviews shaping this summary
I am so pleased with my order. I was sceptical at first because it was less expensive but I can confirm my perfume is exactly what I ordered. I sent an email with regards to Backorder and got a respo... See more
Company replied
Excellent customer service. Updated several times from order to delivery. Royal Mail delivery sooner than expected and delivered on time. Bought Nina Ricci 30ml perfume. Perfect size for holida... See more
Company replied
I was looking for an aftershave gift set for my 2 sons for Christmas. The one I liked was £66 everywhere but I got it on Fragrance House for £49.50 with free delivery and a little perfume sample which... See more
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4.7
Excellent
106 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 48 hours
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What can I say absolutely easy to use…
What can I say absolutely easy to use website vast range of products that I have seen anywhere and the delivery was quicker than I expected definitely will be using again.
November 24, 2025
Unprompted review
Reply from fragrancehouse.co.uk
Thank you for taking your time to leave us this review, we truly appreciate you doing so. Glad to hear that we beat your delivery expectations and that you found our site very easy to use. We hope to see you back in the near future at www.fragrancehouse.co.uk
I found the website very easy to…
I found the website very easy to navigate, was supprised at the quantity of products available and the prices were fantastic. I opted for 3-5 day free delivery and was very supprised when i got the email with a tracking number and 2 day delivery. The item was very well packaged and was in excelant condition. Will now be a returning customer
November 10, 2025
Unprompted review
Reply from fragrancehouse.co.uk
Thank you for your review Martin, we truly appreciate you taking the time to leave such an extensive review for us. Great to hear that we went over and beyond your expectations (we always aim to) and we look forward to seeing you back at www.fragrancehouse.co.uk in the future
Great!! Swift Delivery
Swift delivery. Easy to navigate website. Reasonable prices. Very good
November 13, 2025
Unprompted review
Reply from fragrancehouse.co.uk
Thank you for your review Paul, as an independent hearing from our customers is very important to us. We always try to offer great prices and I'm pleased to hear that we did that with the Opium perfume. I hope that whoever the lucky recipient is that they are enjoying it.
We look forward to seeing you again in the future at www.fragrancehouse.co.uk
Spot on
Very reasonably priced. Speedy delivery, very well packaged. Will certainly be ordering again from fragrance house. Fab
November 11, 2025
Unprompted review
Reply from fragrancehouse.co.uk
Thanks for the review Stephen, we really do appreciate hearing form our customers. We hope you are enjoying your latest purchase and look forward to seeing you back at www.fragrancehouse.co.uk in the near future for some more of our great prices and speedy delivery
Prompt delivery and fabulous value for…
Prompt delivery and fabulous value for money: delighted.
November 8, 2025
Unprompted review
Reply from fragrancehouse.co.uk
Thank you for your review Claire we really appreciate you taking the time to share your experience with others.
We look forward to seeing you back at www.fragrancehouse.co.uk in the future and promise once again to offer both great value and quick delivery
Love perfumecheap prices and fast…
Love perfumecheap prices and fast delivery 🚚 thankyou
November 5, 2025
Unprompted review
Reply from fragrancehouse.co.uk
Thank you for your review Allison, and also your repeat custom. It's customer's such as yourself that make this so worthwhile.
We aim to always offer not just great prices but also great service and I am pleased that once again we have got it right for you.
Look forward to seeing you back in the future
Great prices!
Great prices!! Quick delivery and an added in free sample which I thought was lovely!! Will definitely order from here again!
November 6, 2025
Unprompted review
Reply from fragrancehouse.co.uk
Thank you fo your review Sophie, as an Indepedent we really appreciate you taking the time to leave this for us.
We hope you enjoy your fragrance and look forward to seeing you back in the near future
Easy to navigate website
Easy to navigate website. Couldn’t believe my fragrance arrived the very next day, well packaged and a even received a free sample of a different fragrance which was really nice.
November 3, 2025
Unprompted review
Reply from fragrancehouse.co.uk
Thanks for the review Nicky and glad you found our website easy to use. Our aim is to get every order received by 2.30pm out the same day and, couriers playing ball, delivered within 1-2 days. So I am pleased to hear that we managed this with you.
Glad you liked your fragrance sample, these are always included, and we look forward to seeing you back on www.fragrancehouse.co.uk in the near future
Quick delivery and very well packaged
Quick delivery and very well packaged
Will definately be using again :)
November 6, 2025
Unprompted review
Reply from fragrancehouse.co.uk
Thank you for your review Lauren it's always good to hear from our customers. We hope that you enjoy your fragrance and look forward to seeing you back in store or at www.fragrancehouse.co.uk in the near future
Reply from fragrancehouse.co.uk
THIS IS A FAKE OR ERROR REVIEW
TRUSTPILOT HAVE THE EVIDENCE BUT HAVE IGNORED THIS
The Customer could not provide any details of the order they allege was wrong and we proved the TrustPilot that this customer had not ordered with us since 10th December 2024.
It is a shame that TrustPilot do not act when they have evidence or the customer will see this response and remove this review instead leaving a review for the company she meant to review :(
Highly satisfied
Great price, quick delivery and excellent product. I truly recommend.
I'm a very satisfied customer.
September 4, 2025
Unprompted review
Reply from fragrancehouse.co.uk
Thank you for oyur review Dayena, we really appreciate you taking the time to leave it for us.
We look forward to seeing you back at www.fragrancehouse.co.uk in the future for more great prices of brilliant fragrances with quick delivery
A brilliant service delivered quickly…
A brilliant service delivered quickly and at a very good price
August 22, 2025
Unprompted review
Reply from fragrancehouse.co.uk
Many Thanks for your review Barbara and thank you for taking the time to leave it for us. As an independent we truly appreciate the support of our customers.
Look forward to seeing you back at www.fragrancehouse.co.uk in the future for your next great purchase of amazing fragrances :)
Fast delivery
Fast delivery, cheap prices and prpducts are as adveryisrf
July 19, 2025
Unprompted review
Reply from fragrancehouse.co.uk
Thank you for your review Regan and we look forward to welcoming you back in the future
Pay attention to their response.... Beware of them.
I ordered a perfume that never arrived. The Royal Mail proof of delivery image clearly showed the parcel in a bag, not at my door or in my possession. Instead of investigating fairly, the company accused me of lying and even threatened legal action.
They state that delivery fraud is a growing problem and that they have stringent checking processes, but their approach treats honest customers as guilty until proven innocent. This not only creates a hostile and intimidating experience but also undermines trust in their brand.
Professionalism is more than simply following procedure; it is about how customers are treated in the process. A courteous and respectful approach could have resolved this situation without alienating a genuine customer. Unfortunately, due to this experience, I will not be ordering from them again and would caution others to be aware of how complaints are handled.
RESPONSE
: Case in point: As a business, you cannot always know the reasons why people do not follow a specific procedure or meet your expectations. Yet you continually come across as volatile and rude.
The only reason this matter was dealt with swiftly is because I provided every piece of information you requested. Furthermore, I responded to your email enquiry explaining why I had not contacted you earlier, and I provided my reasons.
While those reasons may not meet your personal expectations, that does not justify the manner in which you have addressed me. Your approach toward customers in this instance is unacceptable and unprofessional. I will leave this here for others to make their own judgment...
RESPONCE #2.....
1. I replied to your rude response and corrected my typos, as any normal person would.
2. When completing the chargeback, I selected “no contact.” That was accurate, and my bank can confirm it. Nothing was hidden.
3. The bank refunded me before you ever contacted me. The refund came from them, not you.
4. You are aware people can have more than one name, correct?
5. You are proving my point—you are arguing with a paying customer who did not receive their item, purely because you dislike how I handled it.
6. If this was fraud, why did Royal Mail accept responsibility?
7. It is extremely unprofessional to suggest, “to be honest, this is a very quick response which suggests they have arrested your postie.”
8. I did not contact you because my Ring camera clearly showed no delivery. There was no need for unnecessary back-and-forth. Yet here I am, forced into it, just to secure what I was owed.
9. Your customer service is appalling, and I will be filing a formal complaint.
Good day. Continue this farce if you wish.
MY FINAL RESPONSE :
This review reflects my genuine personal experience with Fragrance house. I stand by what I have written, as it is accurate and honest. I understand that the company may disagree, but this feedback is based on my direct experience as a customer.
July 15, 2025
Unprompted review
Reply from fragrancehouse.co.uk
This is your 5th revised review. Not fixing “typo’s” but completely changing the review.
I see you have many claims of non-delivery, and chargebacks?. This may be why your Card Merchant asked if we wished this treated as fraud. We declined, instead contacting you & having Royal Mail investigate.
You say we were rude & unprofessional. But I find no evidence of that. If you think that then I am very sorry.
HISTORY
• 11/7 - “Iyesha” placed order –confirmed delivery 13/7
• 19/8 July - Card Merchant informs us “Angela” had made a chargeback. Asks if we wish this treated as fraud
1) Order in 1 name, chargeback in another. This raises security flags as billing name & claimant should match
2) You imply you immediately made a claim having looked on your Ring & found no delivery. Yet claim was made some 4 weeks later.
“I did not contact you because my Ring camera clearly showed no delivery”
3) There was no attempt to contact us. Most people contact the Merchant. Most people want to know where their delivery is. Most people if they checked their Ring and saw the delivery was not made would be asking for a replacement or a delivery search. This raises flags
Following Card Merchant contact we sent you a very polite email. It did not accuse you of anything but sort resolution and offered to have Royal Mail investigate. As you say “you cannot always know the reasons why people do not follow a specific procedure” & we do not presume. Our email said
"We have been informed that you have made a chargeback on the order that you placed with ourselves on 11th June, reference 165732. We have been informed that you have stated that you have not received the order.
I have checked our email system and can see that you have not attempted to make any contact with ourselves regarding this. I have also checked with Royal Mail who have provided both GPS and photographic proof that your order was delivered at 09.29 am on 13th June.
I am sure that you made this chargeback in error and would therefore like to give you the opportunity to contact your card and formally close the claim before we respond, otherwise as proof of delivery exists this would be treated by the card merchant in our response as theft contrary to the Fraud Act 1968.
However, if you dispute Royal Mail’s evidence of delivery then you would need to let us know, we would then have you complete a Denial of Receipt Statement and ask Royal Mail Revenue Protection to investigate."
You responded & I can see that all of our communication was polite and professional. Royal Mail investigated very quickly – maybe because they had a record of a number of complaints about non-delivery to your address – and you were refunded by us.
Your Card Merchant did not refund you immediately as you think. Rather they issued a “Temporary Credit” pending the outcome of the chargeback investigation. This is their legal duty (Ask Google “do you automatically get refunded for a chargeback” for confirmation)
If we had disputed the chargeback with Royal Mail Tracked Delivery information - which they accept - the temporary credit would have been removed from your account. Instead, as we treat all complaints seriously, we had it investigated & authorised a permanent refund. This is chargeback procedure.
The problem here was your behaviour, & I guess multi-chargebacks with your card Merchant given your other reviews & their question to ourselves. Specifically:
• Different name for billing /delivery & on chargeback
• No prior contact before chargeback.
• No request for resolution, investigation or replacement order
• Implying you had checked Ring after delivery notification & made the chargeback straight away which was false.
Hopefully this has responded to all the elements of your 5th edit but others will decide. I do hope that if you have future delivery problems that you will contact the merchant 1st to let them resolve the problem, especially as you seem to use different names
Excellent service and very nice free…
Excellent service and very nice free samples
August 11, 2025
Unprompted review
Reply from fragrancehouse.co.uk
Thanks for the review Bryan we really appreciate you taking the time to leave this for us. Glad to hear you liked the samples to, it cna be a bit hit and miss, so its brilliant to hear that you like the ones you received along with your order
Delivery time was super quick,great perfume
Delivery time was super quick, lovely free samples ,I ordered a bottle and will probably be ordering more ,great prices and quick service.
July 20, 2025
Unprompted review
Reply from fragrancehouse.co.uk
Thanks for the review Marion and your latest purchase, we truly appreciate great customers such as you.
Great to hear that you're enjoying your latest perfume and we look forward to seeing you back at www.fragrancehouse.co.uk in the future
Hello all,.I can’t say enough about…
Hello all,.I can’t say enough about Fragrance House, they are fantastic and with all my orders I get special samples aswell of other or the same fragrance . The bottles ladies in a sample is the same as your large bottle they have spared nothing more time to be a great company to their customers they are amazing in all ways possible. I’ve personally never had sorry we don’t have this or that in any perfume, Aftershave, Gift Sets are fabulously priced, well I think they are iv saved plenty with Fragrance House. To all enjoy your shopping, get ahead this year for Christmas shopping😝 never to early💯🤪😂🩷
July 18, 2025
Unprompted review
Reply from fragrancehouse.co.uk
Thanks for the review Sharon, your an amazing loyal customer.
It's always great to see customers like you who by their repeat purchases show that we are doing things right.
We look forward to seeing you back soon at www.fragrancehouse.co.uk
Great service
I’ve worn this perfume for over 50 years now. I wouldn’t consider another and it’s getting hard to come by. I was absolutely delighted to find it at a reasonable price, ordered it and it was dispatched the very next day! Thank you. One very happy customer
Yves Saint Laurent Paris Eau De Parfum 125ml
July 28, 2025
Unprompted review
Reply from fragrancehouse.co.uk
Thank you for your wonderful review Philippa, we really appreciate you taking the time to leave this for us.
Glad to hear that you're enjoying your favourite fragrance, sadly the Brand has ceased production of this iconic scent
:(
Good news is that we do have some stock still available at www.fragrancehouse.co.uk
Best price online!
Best price online!
I've saved more than £20 on the Paco Rabanne Phantom Intense Eau de Parfum 50ml and couldn't be happier! 100% genuine product too, checked barcode and batch codes of bottle & box!
July 19, 2025
Unprompted review
Reply from fragrancehouse.co.uk
Thank you for taking the time to leave us a review and we are really pleased to hear that you are happy with the fragrance, our service and of course our great prices.
We look forward to seeing you back at www.fragrancehouse.co.uk in the future
Opium perfume Great communication as soon as I had…
Great communication as soon as I had ordered, quick delivery and amazing price for a lovely perfume! I would not hesitate to order or recommend this company. I would definitely use again 5*
July 10, 2025
Unprompted review
Reply from fragrancehouse.co.uk
Thank you for your wonderful review Elaine, we really appreciate you taking the time to leave this for us.
Hope you enjoy every drop of your Opium perfume it truly is one of those iconic scents and we look forward to welcoming you back onto www.fragrancehouse.co.uk in the future
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