I ordered from Canada and the package simply failed to be delivered, seemingly on the very afternoon delivery was first attempted. The pattern for addresses from townhouses is different here than... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
There was a problem with the international post and Vanessa bent over backwards to fix it and get the package to me.
Beautiful lightweight Turquoise glasses chain. Arrived So Beautifully wrapped in gift tissue ,in a lovely FRAME CHAIN Logo Box, even included a soft fabric cover for my glasses . Spare set of a... See more
Company replied
Extremely high quality chains for my eyewear. I have bought lots of them for all my different specs and different occasions. I have never found anywhere else which sells such good quality ones. Prompt... See more
3.8
Great
139 reviews
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Impressed
The chain arrived on time, it was well packed in the box .My wife is already looking at buying another one, overall I’m impressed..
December 3, 2021
Searched high and low for a quality…
Searched high and low for a quality glasses chain and found it on Chain Frames website. It’s lovely and delicate and looks fab. I love it.
December 2, 2021
Great customer service.
Great customer service.
Nicely packaged product.
Had an issue- resolved immediately.
November 6, 2021
My new addiction
I've reached the point where my need for reading glasses has gotten serious. I've been longsighted since my youth, but I could muddle through without glasses before now. Working from home, and the relentless video calls, has highlighted that glasses are no longer avoidable for me. And my ability to recall where I left my glasses has never been good! I bought a chain from Frame Chain as they were far and above the most stylish chain retailer I could find, and I hoped a chain would entice me to wear my glasses more often.
I'm delighted with the chain I got; I love the way it hangs from my frames. The collection of designs at Frame Chain is stunning! An absolute winner of an idea, and I think I've just found my new addiction...
November 4, 2021
Excellent customer service
Excellent customer service. Very impressed with the way they dealt with a problem that I had.
November 2, 2021
everything is fine
everything is fine, fast delivery and very beautiful packaging, thank you 🖤
November 1, 2021
Chain broke before I got the protective…
Chain broke before I got the protective plastic off. Very fragile, wouldn't have lasted five minutes. Expensive mistake.
October 22, 2021
Disappointed that the loops will not…
Disappointed that the loops will not tighten so the glasses fall out. My glasses are not particularly thin, and the rubber loops are clearly too soft/flexible to make a snug fit. Expensive and don’t do the basic job of keeping the glasses. Will return item.
October 5, 2021
Frame chain was lovely a good purchase!!
September 28, 2021
I'm delighted with my purchase
I'm delighted with my purchase, and had lots of lovely comments from friends. Fab packaging also.
September 12, 2021
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.