I called up Freedom Insurance just to go through some minor details over the phone before pressing the payment button. I was talking with Maya who i found to be extremely polite knowledgeable and help... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Recieved another call call from freedom today, I was quoted by txt by another company which would have saved me a whopping £4 per month from van Co not even 4 loafs of bread per month.. Been with free... See more
Company replied
Easy to set up a new insurance obviously had to go through all the normal questions but great when they validated the no claim discount without having to provide proof. Proof of the pudding will be if... See more
Company replied
Thank you Freedom Brokers, your staff members Mia and Mary were most pleasant in their telephone manner, very patient, calm and took the time to listen and explain what steps and options were availab... See more
Company replied
Company details
About Freedom Brokers
Written by the company
Freedom Brokers was created in 2017 to offer our fantastic services directly to consumers. Our objectives are to make the insurance process as effortless as possible, giving you the time to get on with the more important things in life.
Freedom represents independence – adopting new ideas and doing things differently from the rest of the insurance industry.We want to provide services to those overlooked by traditional insurers, giving a fair and high-quality service to a wide and inclusive customer base.
Written by the company
Contact info
4.4
Excellent
7K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
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I didn’t realise that my issue will be solved it in few minutes I’m so glad for that and the lady talk about it she just done in few minutes thank you so much freedom customer service.
Customer service
July 17, 2026
Unprompted review
Reply from Freedom Brokers
Thank you for taking the time to leave us a review. We're delighted to hear that your issue was resolved so quickly and that our team member was able to help you within just a few minutes.
Providing fast, efficient and friendly customer service is what we strive for, so it's wonderful to know that your experience exceeded your expectations.
Thank you for your kind words and for choosing Freedom Services.
Great and informative customer service…
Great and informative customer service with prompt resolution of requests from Maya
July 17, 2026
Unprompted review
Reply from Freedom Brokers
Thank you for taking the time to leave us a review. We're delighted to hear that Maya provided great, informative customer service and was able to resolve your requests promptly.
We pride ourselves on delivering helpful and efficient support, so it's fantastic to know Maya made such a positive impression.
We'll be sure to pass your kind feedback on to her. Thank you for choosing us.
Great services from the Freedom Brokers…
Great services from the Freedom Brokers Team. Bella explained everything to me clearly on call and guided me on what to do regarding my telematics device. Thank you so much 🥰🥰
July 14, 2026
Unprompted review
Reply from Freedom Brokers
Thank you for taking the time to leave such a wonderful review. We're delighted to hear that Bella was able to explain everything clearly and guide you through the next steps with your telematics device.
Providing clear, helpful support is something we take great pride in, and it's fantastic to know that Bella delivered this during your experience with us.
We really appreciate your kind words and thank you for choosing Freedom Brokers.
Excellent service from Charles
Excellent service from Charles, clear instruction and explanation, very quickly sorted out Competitive prices definitely recommend *****
July 16, 2026
Unprompted review
Reply from Freedom Brokers
Thank you for your fantastic review. We're pleased to hear that Charles provided clear instructions and explanations, and was able to get everything sorted for you quickly.
It's great to know that you found our prices competitive and would recommend our service to others. Feedback like yours means a lot to the team and helps us continue delivering the high level of service our customers expect.
Thank you for choosing Freedom Brokers.
Brian was so helpful and explained…
Brian was so helpful and explained everything much appreciated 5 stars to Brian
July 16, 2026
Unprompted review
Reply from Freedom Brokers
Thank you for your 5-star review. We're delighted to hear that Brian was so helpful and took the time to explain everything clearly for you.
We'll be sure to pass on your kind words to Brian, who will be pleased to know that his support made such a positive difference to your experience.
Thank you for choosing Freedom Brokers.
Great customer service
July 16, 2026
Unprompted review
Reply from Freedom Brokers
Thank you for your 5-star review. We're delighted to hear that you received great customer service from our team.
Providing helpful, friendly, and efficient support is always our goal, so it's wonderful to know we delivered a positive experience for you.
Thank you for choosing Freedom Brokers, and we look forward to assisting you again in the future.
Easy to navigate
July 13, 2026
Reply from Freedom Brokers
Thank you for your 5-star review. We're pleased to hear that you found the process easy to navigate and had a positive experience with us.
We work hard to make everything as simple and straightforward as possible for our customers, so it's great to know this was reflected in your journey.
Thank you for choosing Freedom Brokers.
Had a great previous experience with…
Had a great previous experience with this company, cheap car insurance and great cover levels and if I had a problem customer service advisors were very helpful.
July 15, 2026
Unprompted review
Reply from Freedom Brokers
Thank you for your 5-star review. We're delighted to hear that you've had a great experience with us and that you found our car insurance competitively priced with excellent levels of cover.
It's also wonderful to know that whenever you needed assistance, our customer service team was on hand to help. Providing great value and reliable support is what we strive for, so your feedback means a lot to us.
Thank you for choosing Freedom Brokers, and we appreciate your continued trust in our service.
Needed proof of ncd
Needed proof of ncd, mia emailed it to me in minutes very helpful thanks
July 14, 2026
Unprompted review
Reply from Freedom Brokers
Thank you for taking the time to leave us a 5-star review. We're pleased to hear that Mia was able to help and provide your proof of No Claims Discount so quickly. We'll be sure to pass on your kind feedback to her.
Thank you for choosing us, and we appreciate your support.
Scam scam scamers
July 10, 2026
Reply from Freedom Brokers
Thank you for your feedback. We're sorry to hear that you feel this way and that you're unhappy with the outcome of your complaint. As explained in our final response, some decisions are made independently by third-party providers and are outside of our control. We are satisfied that the correct process was followed in this case, but we're sorry this has left you dissatisfied.
I called up Freedom Insurance just to…
I called up Freedom Insurance just to go through some minor details over the phone before pressing the payment button. I was talking with Maya who i found to be extremely polite knowledgeable and helpful. She answered all my queries no problem.
July 11, 2026
Reply from Freedom Brokers
Thank you for taking the time to leave us a 5-star review. We're delighted to hear that Maya provided such a positive experience while helping you finalise your policy.
It's great to know that she was polite, knowledgeable and able to answer all of your questions clearly, giving you the confidence you needed before completing your purchase. We will be sure to share your kind feedback with Maya and the team.
Thank you for choosing Freedom, and we appreciate your support.
Very pleased with the service and very…
Very pleased with the service and very happy with the quote .
July 13, 2026
Reply from Freedom Brokers
Thank you for your 5-star review. We're delighted to hear that you were very pleased with the service you received and happy with your quote.
Providing clear, helpful support and great value for our customers is what we strive for, so it's wonderful to know we met your expectations.
We appreciate you choosing Freedom and thank you for taking the time to share your feedback.
Thank you Bella!
July 13, 2026
Unprompted review
Reply from Freedom Brokers
Thank you for the 5-star review. We will pass on your comments to Bella.
No nonsense
No nonsense. Good price for insurance saveing me the hassle of searching. Emily who I dealt with was lovely and patient and dealt with my renewal excellently.
July 10, 2026
Unprompted review
Reply from Freedom Brokers
Thank you for your 5-star review. We're pleased to hear we were able to save you the time and hassle of searching for insurance while finding you a good price.
We'll be sure to pass your kind comments on to Emily. It's great to hear she was patient, helpful, and made your renewal process straightforward.
Thank you for choosing us, and we appreciate your support.
I'm not the best at tech so this site…
I'm not the best at tech so this site was easy to use and would highly recomend
July 11, 2026
Reply from Freedom Brokers
Thank you for your 5-star review. We're delighted to hear that you found our website easy to use and straightforward to navigate.
Making the process simple and accessible for all customers is important to us, so it's great to know we achieved that for you.
Thank you for your recommendation and for choosing us.
Took forever to go over quote but…
Took forever to go over quote but that’s just the job poor Chloe stuck with it and even had to pick it up next day as went on so long had to dash off before could sort out renewal payment. Chloe great process rubbish price matched so happy to stay 👌
July 10, 2026
Unprompted review
Reply from Freedom Brokers
We appreciate you taking the time to share your feedback. We're sorry the process took longer than expected, but we're pleased Chloe was able to support you throughout and follow everything up the next day to help get your renewal sorted.
We'll make sure your kind comments are passed on to Chloe. It's great to hear that, despite the lengthy process, she provided excellent service and was able to secure a price match that gave you confidence to stay with us.
Thank you for your continued custom.
I spoke with Maya today
I spoke with Maya today. She was great very polite. I Understood everything with the policy 10 out of 10 for service.
July 10, 2026
Unprompted review
Reply from Freedom Brokers
Thank you for taking the time to leave a review.
We are pleased to hear that Maya provided such a positive experience and that she was polite, helpful and able to explain everything clearly regarding your policy.
Delivering excellent customer service and ensuring our customers fully understand their cover is very important to us, so your feedback is greatly appreciated. We will be sure to share your kind comments with Maya.
Thank you for choosing Freedom Brokers.
Reply from Freedom Brokers
Thank you for taking the time to leave a review.
We are delighted to hear that you found the process easy and quick. Providing a simple and efficient service is something we strive for, so it's great to know we met your expectations.
We appreciate your feedback and thank you for choosing Freedom Brokers.
Fast and efficient
I contacted customer service through live chat to request some documents and after chatting to Precious i have received the documents requested within seconds, great customer service.
July 10, 2026
Unprompted review
Reply from Freedom Brokers
Thank you for taking the time to leave a review.
We are delighted to hear that Precious was able to assist you through live chat and provide the documents you needed so quickly. Delivering prompt and efficient service is something we pride ourselves on, and it's great to know that your experience reflected this.
We will be sure to pass your kind feedback on to Precious and the team.
Thank you for choosing Freedom Brokers.
Reply from Freedom Brokers
Thank you for taking the time to leave a review.
We are pleased to hear that you found the process easy to complete online and that everything went smoothly without any issues.
Making insurance simple and straightforward for our customers is always our aim, so it's great to know you were well satisfied with the service you received.
Thank you for choosing Freedom Brokers.
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