I called up Freedom Insurance just to go through some minor details over the phone before pressing the payment button. I was talking with Maya who i found to be extremely polite knowledgeable and help... See more
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Recieved another call call from freedom today, I was quoted by txt by another company which would have saved me a whopping £4 per month from van Co not even 4 loafs of bread per month.. Been with free... See more
Company replied
Easy to set up a new insurance obviously had to go through all the normal questions but great when they validated the no claim discount without having to provide proof. Proof of the pudding will be if... See more
Company replied
Thank you Freedom Brokers, your staff members Mia and Mary were most pleasant in their telephone manner, very patient, calm and took the time to listen and explain what steps and options were availab... See more
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Company details
About Freedom Brokers
Written by the company
Freedom Brokers was created in 2017 to offer our fantastic services directly to consumers. Our objectives are to make the insurance process as effortless as possible, giving you the time to get on with the more important things in life.
Freedom represents independence – adopting new ideas and doing things differently from the rest of the insurance industry.We want to provide services to those overlooked by traditional insurers, giving a fair and high-quality service to a wide and inclusive customer base.
Written by the company
Contact info
4.4
Excellent
7K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 48 hours
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Recieved another call call from freedom…
Recieved another call call from freedom today, I was quoted by txt by another company which would have saved me a whopping £4 per month from van Co not even 4 loafs of bread per month.. Been with freedom for a while now n I've decided to stick with them.. The lady I spoke with today as with other people I've spoke with are very curtious, and kind which for me means alot. Thankyou for your time and callback. 👍
July 8, 2026
Unprompted review
Reply from Freedom Brokers
Thank you for taking the time to leave such a wonderful review and for your continued loyalty to Freedom.
We're delighted to hear that, after comparing your options, you chose to stay with us. Providing fair value alongside excellent customer service is very important to us, so it's great to know that our team has made a positive impression.
We'll be sure to pass your kind words on to the advisor you spoke with today, as well as the rest of the team. Knowing that you found our staff courteous, kind, and helpful means a great deal to us.
Thank you again for your feedback and for choosing Freedom. We look forward to continuing to support
Reply from Freedom Brokers
Thank you for taking the time to leave us a 5-star review.
We're pleased to hear that you found the call helpful and stress-free. Providing clear, friendly support and making things as easy as possible for our customers is always our goal.
Your feedback is greatly appreciated, and we’re delighted we could assist you. Thank you for choosing Freedom.
Just needed a copy of my certificate
Just needed a copy of my certificate, didnt wait long in call queue and the lady was super helpful.. brilliant
July 7, 2026
Unprompted review
Reply from Freedom Brokers
Thank you for your 5-star review. We're pleased to hear that you were able to obtain a copy of your certificate quickly and that the wait time was minimal. It's great to know that our colleague was so helpful and provided you with a positive experience. We appreciate your feedback and your kind words.
Reply from Freedom Brokers
Thank you for your 5-star review.
We're delighted to hear that you found our service professional and that we were able to assist you effectively. Your kind words are greatly appreciated, and we will be sure to share your feedback with the team.
Thank you for choosing us. We look forward to helping you again in the future.
Reply from Freedom Brokers
Thank you for your 5-star review.
We're pleased to hear that our service is perfect for your needs. It's great to know we've been able to provide what you were looking for. Thank you for taking the time to share your feedback and for choosing us.
Reply from Freedom Brokers
Thank you for your 5-star review. We're delighted to hear that you found our service straightforward and easy to use. We'll be sure to pass your kind comments on to Grace, who will be pleased to know she made such a positive impression. Thank you for taking the time to share your feedback.
Reply from Freedom Brokers
Thank you for your 5-star review. We're delighted to hear that you found our service accessible and that it stood out compared to other companies. Providing a great experience for our customers is always our goal, so it's wonderful to receive your feedback. Thank you for choosing us and for taking the time to share your experience.
Thank you to Michael who helped with a…
Thank you to Michael who helped with a change of vehicle.
Went above and beyond. Very helpful and polite.
Thank you again
July 3, 2026
Unprompted review
Reply from Freedom Brokers
Thank you for your 5-star review. We're delighted to hear that Michael was able to help with your vehicle change and provided such helpful and polite service throughout. It's great to know he went above and beyond to support you. We'll be sure to pass on your kind words to him. Thank you again for taking the time to share your feedback.
Reply from Freedom Brokers
Thank you for your 5-star review. We're pleased to hear that you found the process quick and easy to set up, and that you were happy with the price. We appreciate you taking the time to share your experience and thank you for choosing us.
Reply from Freedom Brokers
Thank you for your 5-star review. We're delighted to hear that you found everything quick and easy, and that all the information was sent promptly. We appreciate you taking the time to share your feedback and are pleased we could provide a smooth experience for you.
Easy,everything covered no problems.
July 1, 2026
Reply from Freedom Brokers
Thank you for your 5-star review. We're pleased to hear that everything was easy and that you felt fully covered, with no problems along the way. Thank you for taking the time to share your feedback, and we're delighted to have been able to provide a straightforward experience.
Sent me a renewal quote for £550
Sent me a renewal quote for £550, did a new search through freedom brokers and got a quote of £330, someone’s not doing their job
July 4, 2026
Reply from Freedom Brokers
Insurance premiums are calculated based on the information held on a policy at the time a quote is generated.
Having reviewed your case, we can see that the policy purchased through a new quotation contains a number of differences compared to the details held on your renewal policy.
Changes to factors such as occupation, vehicle usage, vehicle value, annual mileage, excess levels, driver details and other rating factors can have a significant impact on the premium offered.
As there appear to be several differences between the two quotations, we would welcome the opportunity to discuss these with you and ensure the correct information has been used throughout.
A member of our team will be in touch to review the details and address any concerns you may have.
We appreciate your feedback and look forward to speaking with you.
Reply from Freedom Brokers
We're delighted to hear that you found the process really straightforward and easy when arranging your insurance.
Making things simple and hassle-free for our customers is exactly what we aim for, so it's great to know we delivered that experience for you.
Thank you for choosing us, and we appreciate you taking the time to share your feedback.
Reply from Freedom Brokers
Thank you for taking the time to leave us a 5-star review.
We're delighted to hear that you received excellent service and found the information provided helpful. Delivering clear guidance and a great customer experience is always our goal, so it's wonderful to know we met your expectations.
We really appreciate your feedback and your support.
Very polite
Very polite. Followed my instructions perfectly. Highly recommended
June 30, 2026
Unprompted review
Reply from Freedom Brokers
Thank you for taking the time to leave us a 5-star review.
We're delighted to hear that our team was polite, listened to your requirements, and followed your instructions exactly as requested. Providing a professional and customer-focused service is something we take great pride in, so it's wonderful to know this was reflected in your experience.
Thank you also for your recommendation,it means a great deal to us.
Maya was very helpful
Maya was very helpful, polite and patient. Very easy to renew and she found the lowest price, lower than quote sent about renewal. Always worth ringing and speaking. Been a pleasure talking to Maya
June 29, 2026
Unprompted review
Reply from Freedom Brokers
Thank you for taking the time to leave us a 5-star review.
We're delighted to hear that Maya was helpful, polite and patient throughout your renewal experience. It's wonderful to know that she was able to find you an even better price than the original renewal quote and make the whole process quick and easy.
We also appreciate your comment about the value of speaking to someone directly. Our team is always happy to review options and ensure customers are getting the most suitable cover at the best available price.
We'll be sure to pass your kind feedback on to Maya, who will be pleased to hear that she made such a positive impression.
Thank you for your continued custom, and we look forward to assisting you again in the future.
Very helpful and very informative…
Very helpful and very informative ,Explained each step very clearly
June 29, 2026
Unprompted review
Reply from Freedom Brokers
Thank you for taking the time to leave us a 5-star review.
We're delighted to hear that you found our team helpful and informative, and that everything was explained clearly throughout the process. We always aim to make insurance as straightforward as possible, so it's great to know that we were able to provide the guidance and support you needed.
We really appreciate your feedback and thank you for choosing Freedom Brokers.
Got my van insurance from them
Got my van insurance from them. The lady I talked to is very professional, polite, helpful, and NOT push me to purchase any service. There are two things can be improved.
1. I can't find where to renew online, but the invitation email said you can renew online.
2. I appreciate to be reminded to renew, but I got missed calls from them every single day until I did the renew.
June 26, 2026
Unprompted review
Reply from Freedom Brokers
Thank you for taking the time to leave us a 5-star review.
We're delighted to hear that you found our team professional, polite and helpful, and that you felt no pressure when arranging your van insurance.
We also appreciate your feedback regarding the renewal process. We're sorry you were unable to locate the online renewal option despite it being referenced in the invitation email, and we'll ensure this feedback is passed on to the relevant team for review.
We're equally grateful for your comments about the renewal calls. Our intention is to help customers avoid any lapse in cover by providing reminders, but we understand that receiving frequent calls can sometimes feel excessive.
Thank you again for your kind words and constructive feedback. We truly appreciate your support and look forward to assisting you again in the future.
Reply from Freedom Brokers
Thank you for taking the time to leave a review.
We're delighted to hear that you found the process straightforward and hassle-free. Providing a simple and efficient experience for our customers is something we work hard to achieve, so it's great to know we met your expectations.
This company is very honest and always…
This company is very honest and always punctual. If there are ever any problems, they deal with them promptly and professionally.
June 27, 2026
Unprompted review
Reply from Freedom Brokers
Thank you for taking the time to leave us a 5-star review.
We're delighted to hear that you've found our service honest, reliable and professional. Providing timely support and resolving any issues quickly and efficiently is something we strive for, so it's fantastic to know this has been reflected in your experience with us.
Your kind words mean a great deal to the team, and we truly appreciate your trust in Freedom Brokers.
Thank you for your support, and we look forward to assisting you again in the future.
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