I called up Freedom Insurance just to go through some minor details over the phone before pressing the payment button. I was talking with Maya who i found to be extremely polite knowledgeable and help... See more
Company replied
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Review summary
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Reviews shaping this summary
Recieved another call call from freedom today, I was quoted by txt by another company which would have saved me a whopping £4 per month from van Co not even 4 loafs of bread per month.. Been with free... See more
Company replied
Easy to set up a new insurance obviously had to go through all the normal questions but great when they validated the no claim discount without having to provide proof. Proof of the pudding will be if... See more
Company replied
Thank you Freedom Brokers, your staff members Mia and Mary were most pleasant in their telephone manner, very patient, calm and took the time to listen and explain what steps and options were availab... See more
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Company details
About Freedom Brokers
Written by the company
Freedom Brokers was created in 2017 to offer our fantastic services directly to consumers. Our objectives are to make the insurance process as effortless as possible, giving you the time to get on with the more important things in life.
Freedom represents independence – adopting new ideas and doing things differently from the rest of the insurance industry.We want to provide services to those overlooked by traditional insurers, giving a fair and high-quality service to a wide and inclusive customer base.
Written by the company
Contact info
4.4
Excellent
7K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 98% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
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Thank you Freedom Brokers
Thank you Freedom Brokers, your staff member Precious was most pleasant on the live chat, and very helpful.
June 18, 2026
Unprompted review
Reply from Freedom Brokers
Thank you for your 5-star review. We're delighted to hear that Precious provided such a pleasant and helpful experience through our live chat service. Our team is committed to delivering friendly and supportive customer service, and it's wonderful to know that Precious made a positive impression. We'll be sure to share your kind feedback with her. Thank you for choosing Freedom Brokers.
Fine service from Yolanda
Yolanda was the agent helping me renew my policy. She was very polite and calm, including through some complications. I am a very happy customer.
June 15, 2026
Unprompted review
Reply from Freedom Brokers
Thank you for your 5-star review. We're delighted to hear that Yolanda provided such polite, calm, and professional support while helping you renew your policy, especially when dealing with complications along the way. We understand how important clear and reassuring assistance can be, and we're pleased that Yolanda made the process a positive experience for you. We'll be sure to pass on your kind words. Thank you for being a valued customer.
My query was handled by Brian…
My query was handled by Brian efficiently and quickly thanks
June 17, 2026
Unprompted review
Reply from Freedom Brokers
Thank you for your 5-star review. We're pleased to hear that Brian handled your query efficiently and quickly. Providing prompt and effective support is something we strive for, and it's great to know Brian delivered a positive experience. We'll be sure to pass on your kind feedback. Thank you for choosing Freedom Brokers.
Very polite 10 out of 10
Very polite, respectful, efficient, really impressed lovely guy to talk to I was in a bit of a state at the time of calling as I didn't know what it was about. But he made me feel comfortable, very polite and dealt with it efficiently.\n So I'm very happy and can't thank him enough.
June 17, 2026
Unprompted review
Reply from Freedom Brokers
Thank you for your 5-star review. We're delighted to hear that you had such a positive experience. It's wonderful to know that our team member was polite, respectful, and efficient, and helped put you at ease during what was understandably a stressful situation. Providing reassurance, clear communication, and supportive service is very important to us, so we're pleased that you felt comfortable and well looked after throughout the process. We truly appreciate your kind words and will be sure to share your feedback with the team. Thank you for your support.
Reply from Freedom Brokers
Thank you for your 5-star review. We're delighted to hear that you found our service friendly and efficient. Providing a positive and straightforward experience for our customers is always our goal, so it's great to know we delivered. We appreciate your feedback and thank you for choosing Freedom Brokers.
Very pleasant
June 16, 2026
Unprompted review
Reply from Freedom Brokers
Thank you for taking the time to leave such a kind review. We are really pleased to hear that you had a pleasant experience, and we appreciate your support.
Great customer service and price.
June 16, 2026
Unprompted review
Reply from Freedom Brokers
Thank you for your kind feedback. We are delighted to hear that you were pleased with both our customer service and pricing. Your support means a great deal to us, and we look forward to helping you again in the future.
Question about credit agreement
Gave me the exact information requested, very responsive
June 16, 2026
Unprompted review
Reply from Freedom Brokers
Thank you for your feedback. We are glad to hear that you received the exact information you needed and that our team was responsive. We appreciate your support and look forward to assisting you again.
Bella was quick and efficient.
Bella was quick, efficient and a value to your company.
June 16, 2026
Unprompted review
Reply from Freedom Brokers
Thank you for your kind feedback. We are pleased to hear that Bella provided quick, efficient service and made such a positive impression. We will be sure to share your comments with her, and we appreciate you taking the time to highlight her contribution.
Avoid booking through Freedome
Avoid booking through Freedome! I booked a horseback riding activity in Cagliari that was explicitly advertised as English-guided. When I arrived, the guide spoke zero English, creating a dangerous communication barrier. Within 5 minutes of mounting the horse, I suffered a severe leg injury and major bruising due to a total lack of safety instructions.When I contacted Freedome support, they completely evaded responsibility. The agent rudely blamed me for wearing shorts, even though their website states long pants are only "recommended," not mandatory. The guide saw my clothes and said nothing before letting me mount.They refused a refund, forcing me to open a formal chargeback dispute through my bank and report them to consumer authorities. Complete lack of safety standards and zero duty of care. Tourists beware!
June 14, 2026
Unprompted review
Reply from Freedom Brokers
We believe there has been a case of mistaken identity. Freedom Brokers specialise solely in car and van insurance, and we do not offer or arrange travel activities, excursions, or horseback riding experiences.
The service you are referring to appears to be provided by a different company (likely Freedom, a travel experience provider), and unfortunately this is not connected to our business.
We would kindly recommend directing your feedback to the correct provider so they can investigate your concerns properly and remove this review.
Fast prompt response,very helpful…
Fast prompt response,very helpful representative
June 16, 2026
Unprompted review
Reply from Freedom Brokers
Thank you for your kind feedback. We are pleased to hear that you received a fast response and found our representative helpful. We will be sure to share your comments with the team and continue working to provide the same level of service.
Great insurance
Very happy with quote and was half the price of my existing insurance quote. Easy to purchase.
June 11, 2026
Reply from Freedom Brokers
Thank you so much for your fantastic 5-star review.
We’re delighted to hear that you were happy with your quote and found it to be such great value compared to your previous insurance.
It’s also great to know that the purchase process was quick and easy for you.
We really appreciate you choosing us and taking the time to share your experience.
Excellent service Yolanda not sure if…
Excellent service Yolanda not sure if spelt correctly. But she was very helpful. Thanks
June 12, 2026
Unprompted review
Reply from Freedom Brokers
Thank you for your lovely feedback. We’re so pleased to hear that Yolanda was able to help you and provide such a positive experience. We will be sure to pass on your kind words to her. Your support means a lot to us.
Helpful and very patient while I…
Helpful and very patient while I flapped trying to find correct information.
June 11, 2026
Unprompted review
Reply from Freedom Brokers
Thank you for your kind words and for taking the time to leave such a positive review. We’re really glad to hear that you felt supported and that our team was able to be patient while helping you find the right information.
Your feedback is greatly appreciated.
The agent i spoke with Brian was great
The agent i spoke with Brian was great, answered all my question with ease and explained everything in detail, checking that i understood throught the call!
June 11, 2026
Unprompted review
Reply from Freedom Brokers
Thank you for taking the time to share your experience. We’re delighted to hear that Brian was able to support you so effectively, taking the time to answer all your questions and explain everything clearly.
It is especially great to know he made sure you felt confident and understood throughout the call. We will be sure to pass on your kind feedback to him.
Brian was very professional and helpful.
June 11, 2026
Unprompted review
Reply from Freedom Brokers
Thank you for your kind feedback. We’re pleased to hear that Brian provided a professional and helpful service. We’ll make sure your comments are shared with him. Your feedback is very much appreciated.
Everything explained on line easy to…
Everything explained on line easy to change address
June 11, 2026
Reply from Freedom Brokers
Thank you for your feedback. We’re really pleased to hear that you found everything easy to understand online and that changing your address was a straightforward process.
It’s great to know our service made things simple for you. Your comments are much appreciated.
Efficient friendly person on 'phone
Efficient friendly person on 'phone, my choice rather than complete online with my need to be sure of appropriate cover for a specialised vehicle. No problem.
June 10, 2026
Reply from Freedom Brokers
Thank you for your feedback. We’re pleased to hear that you found the service both efficient and friendly when speaking with our team. It’s great to know that choosing to speak with someone directly helped give you the reassurance you needed.
We’re glad everything was handled smoothly for you. Your comments are much appreciated.
Brian took my call and had everything I…
Brian took my call and had everything I needed done fast and prompt with no issues. Very polite and helpful thanks again
June 10, 2026
Unprompted review
Reply from Freedom Brokers
Thank you for your kind feedback. We’re delighted to hear that Brian was able to assist you quickly and efficiently, while also being polite and helpful throughout your call. We’ll be sure to pass on your thanks to him. Your support is greatly appreciated.
Reply from Freedom Brokers
Thank you for your kind feedback. We’re really pleased to hear that you found the service helpful and pleasant. Your comments are greatly appreciated.
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