Freedom of Movement Reviews 416

TrustScore 2.5 out of 5

2.5

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Rated 1 out of 5 stars

If I could rate in the negatives I would. Worst customer service of any online shop I have ever experienced. Returned some shoes and it took 6 weeks for me to get the shoes back in the right size. Mak... See more

Rated 1 out of 5 stars

Terrible customer service. They take too long to respond, requiring multiple follow-up emails. By the time they reply, my query was no longer solvable as it was time-sensitive. The message I received... See more

Rated 1 out of 5 stars

I am extremely disappointed with the service I received from Freedom of Movement regarding a repair on my leather laptop bag. I booked the bag in on 24 March, with the understanding that repairs... See more

Rated 5 out of 5 stars

I am loyalist with regards to brands, and I purchased two items from your store, A golf Tee and a round neck. Wins: Material, design ( Not too loud), cuts, absolutely phenomenal. Room for improv... See more

Company details

  1. Clothing Store

Written by the company

Experience the beauty of handcrafted leather essentials by Freedom of Movement. Most of our products are meticulously crafted right in South Africa. Versatile and Comfortable. Proudly South African.


Contact info

2.5

Poor

TrustScore 2.5 out of 5

416 reviews

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Hasn’t replied to negative reviews

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Rated 1 out of 5 stars

Pathetic service! Unhappy new client

So.....to date i have not receives my purchased product. You guys dont deserve 1 star. I want to give zero stars. I got given excuses of stock take. But your site promises something else. I hope i like the product i purchased. Cause i like the shoes and jacket i previous bought at a pop up shop and would hate to be dissapointed by your delivery service and the garment.
But as for me buying online again......i highly doubt it. Customers pay so much and then this is the service we get. I left a message on facebook too......no replies just yet. I would like some proper feedback regarding this matter. It is unacceptable and i would think that your company is better than this. How do i recommend this to someone else know the service i received. I absolutely cannot and will not. Up until i get proper feedback resolving this matter.

May 25, 2023
Rated 2 out of 5 stars

Quality inspection missed

I bought the shoes online and must admit that the turnaround was good, the shoes arrived professionally packed and so nothing wrong with the fulfilment process. Unfortunately, it was when I took the shoes out of the packaging that I noticed the left shoe had a bump just below the lace area caused by inaccurate stitching. Question I have is why this wasn't picked up by quality control? After all, these are R1800 shoes! So the ease of online shopping completely failed as I had to visit one of FOM's store to replace these with another pair.

March 26, 2023

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