Freerider Co. Reviews 553

TrustScore 3.5 out of 5

3.6

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Rated 1 out of 5 stars

Terrible customer service - bought a sling and returned it and never got my refund. Emailed customer service more than 10 times with no reply. Scam!

Rated 5 out of 5 stars

I placed an order on Friday 9th June 2023 for the grey leopard print sling and satin pouch. The order was processed extremely quickly and was delivered by Royal Mail on Monday 12th June. I had only... See more

Rated 5 out of 5 stars

Absolutely love my Freerider carrier The big waistband makes this carrier SO much comfier than other ones I've tried. The weight is distributed really well and I never get any back pain with it. It a... See more

Rated 4 out of 5 stars

Love the original Freerider baby carriers! They had lovely advertising and showed easy ‘how to’ videos. However, I recently went on the website to order for a friend and saw the company has gone sup... See more

Company details

  1. Baby Store

Information provided by various external sources

Maternity essentials for the modern parent. Sustainably produced from the highest quality fabrics with style in mind.


Contact info

3.6

Average

TrustScore 3.5 out of 5

553 reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Highly recommend

The Freerider products are absolutely gorgeous, I’m so happy with my purchases!! I’d highly recommend. My baby loves the slings and I love the changing bag, it’s great and I can see myself using it as my regular bag even when baby is long out of nappies 🙂. The service from the Freerider team was exceptional, I was kept informed on my order throughout and they were really responsive to any emails/questions I sent.

March 5, 2021
Unprompted review
Rated 1 out of 5 stars

I really wanted to love this brand and…

I really wanted to love this brand and had recommended it to friends. However, since experiencing their customer service I absolutely cannot recommend them. Michelle is very quick to respond via email or here when it’s regarding a sale. However it’s a different case when they owe you money...

I returned my items at my own expense and fully intended to purchase another colour once in stock in April. They were received and signed for on the 17th Feb and I am still waiting for my £100 refund. I have chased a number of times and when I eventually get a response from Michelle I am simply told to “bear with” with no indication of when I will get my money back. This is not good enough. This is not customer service. Having a baby is stressful and expensive enough without companies like this making things more difficult.

Luckily I paid with PayPal and will be opening a claim with them. I’ll also be going to Amawrap for my baby carrier.

February 27, 2021
Unprompted review
Rated 2 out of 5 stars

Baggy and not v comfy

Bought the maternity bump leggings and was dissapointed. Bit baggy around the crotch (and understandably the bump I'm only 5 months) not as comfortable or soft as I hoped. Wouldn't buy again unfortunately. Had hoped for better for the high price! Would have sent them back but discovered this from wearing them for a day.

January 28, 2021
Unprompted review
Rated 5 out of 5 stars

Good

I can't review it yet as the baby hasn't arrived. The product looks good and the material is very soft.

January 26, 2021
Rated 5 out of 5 stars

Very happy (baby only like it after 5 weeks old)

At 3-5 weeks my daughter would cry and hate the sling. I kept trying again as I really wanted it to work and needed to be hands free sometimes and my little one wouldn’t settle well outside of my arms or my closeness. Then suddenly at 5 weeks my little one stayed in and fell asleep. Since then first 10-15 min is she’s not very sleepy she’ll have her head out and look around, I hold her head one arm and hoover w the other (cordless hoover) and she falls asleep usually while that and stays well asleep for about an hour when she wakes to feed and happily goes back after. I want to master feeding in the sling so if anyone has suggestions pls let me know. I’m very very happy with this sling, the quality and the freedom it gives me, true lifesaver!!! My daughter definitely cries less and sleeps better since I’ve been using it so even though my partner doesn’t use it he’s happy for the purchase. 😍🥰 thank you

January 25, 2021
Rated 5 out of 5 stars

Great leggings

Ordered a size small by mistake (normally a 10/12 so had thought I’d need medium) but they actually fit perfectly!
Super comfy and supportive, definitely not see through in any way.
I am a nurse and work 12hr shifts on my feet non stop. I have taken to wearing these under my uniform trousers to give me bump support a d help with leg swelling! It’s working well so far - currently 26 weeks pregnant.
Many thanks free rider co for your fab product.
I also bought the bra and am finding it very comfy!

January 21, 2021
Rated 5 out of 5 stars

Honestly one of my all time favourite…

Honestly one of my all time favourite purchases. I think I have literally everything from Freerider Co. and I’d buy their next product in a second.
Love the sling, best I’ve had, lightweight incredibly soft and the print is beautiful! Lasts in the wash, wears perfectly. The leggings are the best fit over a bump, super high quality, wear them all the time and the tops are the perfect combo. Recommend to all my friends!

January 18, 2021
Rated 2 out of 5 stars

Not majorly thrilled.

Not majorly thrilled.
The patterned design is one sided so the reverse side which you can see as much as the front when it’s on, looks unattractive and a bit cheap.
The fabric has already stretched out too much so has lost elasticity in some areas which makes it saggy and not supportive.
It Definitely does the job for now for my newborn but doesn’t look great and I don’t feel it will last long, albeit am happy to be proved wrong!

January 18, 2021
Rated 5 out of 5 stars

Quick, easy and efficient

A quick ordering process and it was with me in no time. It’s a gift but the recipient has told me she’s happy so no concerns from me. Ordering and Service was quick and easy.

January 13, 2021
Rated 5 out of 5 stars

Perfect

Perfect. Great communication throughout. My sister loved it and it works so well with my newborn nephew!

January 9, 2021
Rated 5 out of 5 stars

Satisfaction

I am so happy with my order, everything looks so nice and is a fine work, so double happiness :) Also very satisfied with a customer service, helped me with my order when needed.

January 5, 2021
Rated 3 out of 5 stars

Way too small!

Way too small!

I was really looking forward to receiving the bump support leggings and I chose my usual size (M states 10-12 and I usually comfortably a 12) however they were way too small which I wish I had known so I could order the size up and not have to pay to to return (tracked delivery too!).

January 3, 2021

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