Whole service is very simple to use. Clear instructions & directions. I had a message from Amanda who wanted to clarify information and this was both reassuring and super helpful. Plus a point of cont... See more
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The service received was top notch. The whole process went incredibly smoothly from start to finish. The website was very easy to navigate, easy to understand and easy to use. The bound copy of my wil... See more
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Free wills is an amazing service, you don’t need high flying all singing all dancing Wills. The service they offer ranges from basic to high quality and additional services without the forcefulness o... See more
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Doing my will through FreeWills.co.uk was a straightforward and clear experience for someone like me without any legal experience. Not only that, there was a swift response when I found myself with qu... See more
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Company details
Written by the company
100% Free Wills. No Catches. No Fees. ALL Wills checked, vetted and approved by a fully qualified, experienced practising solicitor regulated by The Solicitors Regulation Authority.
Contact info
160 City Road, EC1V 2NX, London, United Kingdom
- support@freewills.co.uk
- freewills.co.uk
4.7
Excellent
5K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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I have to say what a delight it was to…
I have to say what a delight it was to do my Last Will & Testament with them. I had some dreadful news earlier this year. And I needed to change some details. They were so sincere and helpful. All was sorted. Absolutely highly recommend them.
June 3, 2026
Unprompted review
Reply from FreeWills.co.uk
Hello Mark, thank you so much for your lovely review, and again, so very sorry for the awful time you have been having lately, but we were so pleased that we were able to help you get things sorted as a result. Take good care of yourself.
HIGHLY RECOMMEND FREEWILLS
HIGHLY RECOMMEND FREEWILLS
Just used FreeWills and completed a pair of wills . Amanda was courteous professional and informative to all our queries and emails . If you want a basic no nonsense Will it is Free . We wanted to put trusts in our wills and Amanda was upfront and explained the options without being pushy . This was an extra cost but still a lot cheaper than going through a solicitor. I do recommend that ,when you draft your will , double check the information and spelling on the draft , as the negative reviews that i read were from people who hadn’t and subsequently blamed FreeWills .
June 3, 2026
Unprompted review
Reply from FreeWills.co.uk
Thank you so much Keith. Really appreciate your review and so pleased we could assist you with the finer detail relating to your wills and trusts. And thank you, it really helps when folks read these reviews, it is important they have context. The negative reviews are not a true reflection of what we are about, but certainly about those folks blaming us for their errors. But, it does not hurt our business because we know we do good in an industry that is so expensive for folks and we do our very best to alleviate that cost as best we can to ensure that clients can achieve their testamentary requirements. Of course, when and if updates are required, please come back to us, we will be more than happy to help you both again. All the very best. Amanda.
Easy to use? Helpful staff
Simple question structure to follow making it easy to articulate legacies
May 27, 2026
Reply from FreeWills.co.uk
Thank you so much for your lovely review, Marie, truly appreciate it. Take care.
Easy and simple process
Responsive and helpful team making the whole process very simple and easy.
May 27, 2026
Reply from FreeWills.co.uk
Thank you so much for this. Really appreciate your review about our service and so glad we could assist.
She wrote names wrong on 2 pages…
She wrote names wrong on 2 pages refused to fix error said its my fault,and got nasty and defensive and blocked my acount after I paid£30 ,so nasty and childish!
Steer clear at all costs!
May 16, 2026
Unprompted review
Reply from FreeWills.co.uk
Ladies and Gentlemen,
Andrew is allegedly a grown adult. Apparently, the free will template that Andrew completed was drafted by me.
Apparently, I have psychic powers and know the full name and spelling of his beneficiary. And the name was so unusual, I have actually never heard of it before. But according to Andrew, the will he drafted himself, was our error?
Am I missing something here?
Andrew drafted his own will, via a will template on our website. All 172,000 wills drafted on our website are drafted by the recipient. We cannot draft them, as stated before, because we do not posses magical powers to telepathically remote view a client and obtain this information.
Once Andrew completed his will, he was emailed a draft to check through.........Yeah, that.
Andrew did not do this. He spelt a name wrong in two sections of his will and also an address [he did not tell you that bit, naughty Andrew].
We then posted his bound will to him, you know, the one he did not check to see if he had made errors.
Andrew received his will in the post, realised he had made errors and then proceeded to email us, blame us for his incompetence and demand that we change the errors that are now allegedly our errors and post him another £30 bound will free of charge!
And here is the lesson to be learned. Had Andrew emailed us and said something alongs the lines of.... "I am so sorry, I have made mistakes in my will. I have spelt a name wrong in multiple sections and the address of the same person, totally my error, is there some way you could help me with this please?"
I am a reasonable and helpful lady, had that message been received, I would have offered to amend his will, and charge him a simple admin fee of £10 including postage because he had already spent £30.
But no, Andrew went the rude, selfish, entitled brat [He's a senior adult by the way] way.
Instead, because of his lying, rudeness, entitled behaviour, he was told to redraft his will to correct his own errors and pay full price.
This was his response...Oh, and note his spelling errors....
"I expected better from you che k the name noiley, you spelt it wrong twice so would of thought you could corect some of your mistakes and do the ones I made at same time,I was going to advertise how pleased I was,on community site,
Tha is
Andrew Carter"
So, let's put it to a public vote.....Do we think Andrew, with his multiple spelling errors in emails is likely the guilty culprit here?
When we refused to post another out free of charge as the error was his and pointed that part out to him too, he sent the below response.....
"Pent. Upon frustrated,springs to mind! All work no play makes???"
All because he never got what he demanded.
It beggars belief really. All the negative reviews are from folks who throw their teddy out their pram when I stand up to their bullying for free replacement items that they have caused the issue with! Why should my business suffer financial loss because of their errors? I am not doing it and will happily suffer the odd negative review from the very few entitled children on this review page who think they will damage my company, when in fact all they do is make themselves look utterly foolish and childish.
Looking at our 5* reviews from clients about 4800 [97% of folks], and the 1* from 1% of selfish, entitled folks, you can clearly see the theme here. We have an excellent business and provide an excellent service, but as always, you get that 1% who ruin it.
What happened to owning your errors and mistakes? We do! If we make and error, we hold our hands up and respond and replace and apologise! Sadly, the 1% here don't.
We have the absolute please of helping over 172,000 people write their will for free, they outnumber those who take advantage of what we offer, Andrew Carter is one of them.
Fantastic and efficient service
Fantastic and efficient service! Very pleased with everything you have done. Thank you. I will be back soon to do 3 more wills!
Excellent.
April 26, 2026
Reply from FreeWills.co.uk
Thank you so much, Cathy, chuffed to bits your experience was great! All the very best.
Fast
Fast, efficient , hassle free service providing a quality finished product.
Very happy customer.
April 26, 2026
Reply from FreeWills.co.uk
Thank you Marion, we hugely appreciate your review. All the very best.
A brilliant Service
After my Beloved Wife passed away, I found it necessary to put my affairs in order, including making a Will. My Wishes are very modest and simple, therefore, I was reluctant to pay large Fees to solicitors, to create my Will. I did a lot of searching on-line and found Free Wills. I completed the Will Making Procedure (which was extremely clear and easy). After I had submitted my first Draft, I realised that I had omitted something – no problem, their Site gives you easy opportunity to edit. I now have my approved Will (a big weight off my mind). This is a fantastic Service! I have nothing but Praise and Thanks for the Free Will’s Team. Thank you, so much.
May 9, 2026
Unprompted review
Reply from FreeWills.co.uk
Thank you John, and again, so very sorry that your direction to us was through the loss of the love of your life. You have our sincere condolences. Being a family run business, we truly do want to do good for everyone, and our sympathies and empathy are genuine. We are so glad we were able to assist you to ensure your affairs are now in order and we wish you all the very best for the future.
Easy and painless process to complete…
Easy and painless process to complete my Will online. PDF copy emailed to me within a couple of days. Paid the extra for the bound copy to be mailed to me,which is well worth it. Printed on quality paper and well presented.
Communication was good thanks Amanda for your help.
April 21, 2026
Unprompted review
Reply from FreeWills.co.uk
Thank you so much Clare, very much appreciate your review. Take care.
Excellent Service
Great Service. Truly absolutely free, no catches.Customer service was excellent too.
March 27, 2026
Reply from FreeWills.co.uk
Thank you so much, Terry. We must really be that one thing in life that is truly free and we love that we are! All the very best.
Great service and so easy to do
Great service and so easy to do, it really is a free service no catches or hidden fees.
I filled in the will and they approved it and sent it back for signing within two days! Fantastic!
April 26, 2026
Reply from FreeWills.co.uk
Thanks so much for your lovely review, Lucille, really appreciated.
I needed to get my will made in a hurry…
I needed to get my will made in a hurry and FreeWills was excellent and easy to use.
April 29, 2026
Unprompted review
I am actually a lawyer myself but do…
I am actually a lawyer myself but do not practise in wills and probate. I know enough to be satisfied that the will does its job. A first class service.
April 29, 2026
Unprompted review
Outstanding Company
FreeWills is an outstanding company to deal with. They are professional / helpful / efficient and work in a timely manner.
They are everything you could wish for when dealing with a company & working for the benefit of charities is so commendable. A special mention goes to Amanda who is an amazing person.
April 29, 2026
Unprompted review
Freewills is an amazing service
Freewills is an amazing service. So easy to use without any of the hassle.
April 29, 2026
Unprompted review
Easy will writing service.
Was so easy to write my will and then store it securely. Highly recommended.
April 29, 2026
Unprompted review
The ‘free will’ turned into £30 as…
The ‘free will’ turned into £30 as there appeared to be a non option of binding and posting. I took that on the chin
But after ticking ‘I do not want a fireproof container’ they charged me not £30 but £49. I wrote a very direct email as the telephone number they supplied didn’t work at all on either phone and they eventually emailed me a snotty letter telling me I was refunded and ‘won’t get a free will anywhere’
Well I got one within an hour.
These people are idiots.
Edit: note the incredibly childish reply from one of the lackeys, suggesting I don’t know what I was doing, yet I’m a retired company director who managed to run three franchised car dealerships with thirty staff, so I’m quite able to fill in a simple form. Alas, this form, and my wife’s (retired pensions administrator) which she separately filled in both had the unwanted extra added. I think you can form your own conclusions from the idiots response.
Oh and despite their threats we have already procured proper free wills from a local solicitor, after reading MSE’s article explaining how these sharks add on unwanted upsell items to boost their income. I recommend reading their guide.
Note similar reviews on the internet about this companies failings and the rude sarcastic replies from Amanda George, the company gopher. I am not the only one!
April 21, 2026
Unprompted review
Reply from FreeWills.co.uk
Ah, there you are John, Funny how we know what your next move is going to be.
Let's paste your multiple emails shall we. And of course, for full disclosure, I will paste mine to you too.
You, Email 1 at 17.29hrs. "I did NOT order a fireproof document holder, I specifically ticked the no box."
You, Email 2 at 17.33hrs "I did not order one, nor did my wife Claire Thompson yet you charged me £49.
Either refund me immediately or I’ll contact the bank and get them to cancel the entire thing.
It was advertised as free but was not.
You are crooks.,
Regards, J T"
You, Email 3 at 17.39hrs "This was not ordered. Cancel it or I’ll cancel the entire thing.
This was advertised as a free will.
Regards, J T"
My email to John at 17.50hrs
"John, Our wills are free. You opted to pay to have the FREE Will bound and posted to you alongside a fireproof wallet. I suggest you pay more attention to what you are doing rather than accuse us of doing something we haven’t.
And on that note, I’ve closed both of your accounts and refunded you both back. You can now go elsewhere and pay for a Will as you won’t get a free Will elsewhere.
I also suggest you look at how you interact with people, especially a company that’s saved you about (or had) £400 for joint wills. We have a zero tolerance when it comes to abusive and threatening emails.
You have a good day now.
Yours Sincerely
Amanda George LLB (Hons) STEP Certificate (Trusts and Estates)
Managing Director
Free Wills"
Next time you use the internet to buy something, I suggest you have an appropriate adult
present to assist you in understanding what a "YES' and 'NO' button is. Getting it wrong once can be an error, but you did it twice, clearly your stupidity. A FREE WILL is FREE. You paid for the FREE WILL to be bound. That does not mean that you are paying for a will, you are paying for the cover it is bound in, is that clear to you now, I guess not. Here is a very simple instruction for you...
Do you want to pay for our FREE will to be bound? "YES' or "NO"
Do you want a fireproof Wallet to pop your FREE will in to? 'YES' or "NO"
Had you had the fortitude to select 'NO' for both, you would have had your will emailed to you FREE OF CHARGE to print off. It really is that simple, but clearly beyond your ability.
So you called us Crooks and Stupid, we are neither, John, but you clearly are very very stupid.
When you email us in the manner you did, expect one back at the same level. Mine however is an honest response, yours, stupid, offensive and abusive and we simply will not tolerate it. You clearly through your teddies out of your pram and came wahwahhhh wahaaaaahing to TrustPilot like a baby.
Thank God we do not have to cross paths again and thank God 99% of our 5000 reviews are 5* because we provide an exceptional service with a FREE WILL, except for the babies who are rude and stupid like you and do not get what they demand.
You have a good day now.
Thanks for your update, John. Bragging about your life isn’t going to swing it I’m afraid. Your emails show your level, it’s low, if that’s how you treat people, god only knows how you treated your staff.
As stated, our 5000 5* reviews clearly show we are doing it right. The negative reviews, from people like you speak for themselves. We are unusual in that we actually stand up for ourselves when awful people like you come to the internet the spit your dummy out. And no, you never got a free will with a local solicitor after 5.50pm last night and 8.50am this morning. You’re not good at lying.
MSE advertises companies who serve the public and are safe to use and highly recommended. If we were ‘Sharks’ as you state, I very much doubt we’d be on their website. We sell other products besides a FREE will, Johnny, and folks are free to take that or leave that, it’s their choice, but you clearly had no idea how to tap the ‘no’ button as described above. Have a good day.
Very easy and quick to fill in the…
Very easy and quick to fill in the required details, checking only takes a few days, excellent service overall.
March 27, 2026
The process was easy to follow.
March 27, 2026
Easy and relatively comprehensive
March 27, 2026
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