FreeWills.co.uk Reviews 

4,869
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 51 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the service for being simple, efficient, and top-notch, making the process straightforward and easy to understand. Many found the user experience excellent, highlighting the ease of navigating the website and completing necessary steps. The staff and customer service received high acclaim for their helpfulness, kindness, and professional approach, often providing swift, efficient support. However, some customers also noted issues with communication, describing certain responses as unprofessional or rude. A few people mentioned receiving unhelpful or inappropriate emails from company representatives, which led to dissatisfaction with the overall service.

What people talk about most

Service

Clients share positive opinions on service, with many reviewers expressing delight and satisfaction with the... See more

User experience

Customers consistently note positive experiences with user experience, highlighting the service as simple,... See more

Staff

People report positive experiences with staff, highlighting their professionalism, helpfulness, and... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting exceptional care and efficient... See more

Response time

Users describe positive interactions with response time, with many reviewers highlighting the quick and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Whole service is very simple to use. Clear instructions & directions. I had a message from Amanda who wanted to clarify information and this was both reassuring and super helpful. Plus a point of cont... See more

Rated 5 out of 5 stars

The service received was top notch. The whole process went incredibly smoothly from start to finish. The website was very easy to navigate, easy to understand and easy to use. The bound copy of my wil... See more

Company replied

Rated 5 out of 5 stars

Free wills is an amazing service, you don’t need high flying all singing all dancing Wills. The service they offer ranges from basic to high quality and additional services without the forcefulness o... See more

Company replied

Rated 5 out of 5 stars

Doing my will through FreeWills.co.uk was a straightforward and clear experience for someone like me without any legal experience. Not only that, there was a swift response when I found myself with qu... See more

Company replied


Company details

  1. Estate Planning Attorney
  2. Legal Services
  3. Paralegal Services Provider

Written by the company

100% Free Wills. No Catches. No Fees. ALL Wills checked, vetted and approved by a fully qualified, experienced practising solicitor regulated by The Solicitors Regulation Authority.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

5K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.7

All reviews

(4,869)

86 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Avoid it all costs

Avoid it all costs. Got halfway through my Will so I decided not to go ahead with this company. Didn’t even finish up and got an email saying my Will was finalised questioned it and got a very abusive email back.

Update - anyone reading their reply to this will be absolutely staggered that this is from a professional company and will be very detrimental to them once people read it. I’m staggered that they’ve put this reply on here as well.At least everyone gets to see this.

It’s also worth noting that the person who replied to this clearly has some issues or is going through some issues so hopefully they get the help that they need

March 22, 2026
Unprompted review
FreeWills.co.uk logo

Reply from FreeWills.co.uk

Oh there you are, Craig.

It did not take you long did it?

let's put this to the public vote shall we?

1. You drafted your will. You went through the whole process. There are ten stages at which point, your will draft is generated, you are emailed that draft will and informed that it is going to be checked by our solicitors.

2. You filled in your account information, your executors, your beneficiaries, your funeral information and as if by magic, you processed your will which then came through to us to check.

3. We check your will and email it through to you.

Your response........And we have included your spelling errors.

"Excuse me, I never finished this world and I actually left the page before I completed it because I changed my mind. What the hell is this?"

Our response......

"I’m not sure if you’re having a bad day, Craig, but don’t you ever email my staff in that manner again. You’re now free to go elsewhere."

You then responded....

"Wow, this is possibly the most unprofessional email I’ve ever had in my life and I will be posting this all over social media"

Am I missing something here? Is anybody reading this missing something here?

Now let me be very clear to you, Craig.

We provide a free will service, saving you about £200 and we take our time and effort to ensure that YOU get a free will checked by a solicitor and I will not EVER tolerate emails from anyone in the manner that you emailed us and if you do, you will be responded to in the same manner. Like of Like. Any you think you can treat people like that and expect a fluffy pillow and soft beanbag response? No, Craig.

If your feelings were hurt by that......I do not care. Put on your big boy pants and take it on the chin. You do not send abusive emails to any of my staff and expect a polite response in return. The customer is not always right, and you certainly were not in this instance.

Now off you pop.

Craig, stop embarrassing yourself.

Update [after Craigs third update because he just can't let go]. Craig, here is part of an email from a client who has read our 1* review from you.

"Hi Amanda

Thanks so much for your prompt reply, I also took the opportunity which you pointed out and viewed your reviews on Trustpilot. The vast majority are very positive and I found it quite refreshing how you defend yourselves to the bad reviews and zero tolerance to unacceptable behaviour. ( I found your company name which was recommended by the Money Saving Expert website )"

So, Craig, we now endeth this relationship with you. I would like to say it's 'not you, it's me'....But it really is you. Now please take you negative energy elsewhere, perhaps have a cup of tea and reflect on your behaviour.

Rated 5 out of 5 stars

I’ve used the free will service twice

I’ve used the free will service twice. Both times it was quick, relevant and easy to fill out. You can save your account and it speeds up the process of updating your will. The will is verified by a solicitor which is great reassurance. Wonderful service from great company, highly recommend

March 3, 2026
Unprompted review
FreeWills.co.uk logo

Reply from FreeWills.co.uk

Thank you so much Laura, really pleased we have been able to assist you on more than one occasion. Take care.

Rated 5 out of 5 stars

Doing my will through FreeWills.co.uk…

Doing my will through FreeWills.co.uk was a straightforward and clear experience for someone like me without any legal experience. Not only that, there was a swift response when I found myself with questions, and support and advice which enabled me to navigate elements which were not straightforward. In the end, with personal help from FreeWills I was able to deal with other implications which arose. Absolutely excellent service.

January 16, 2026
Unprompted review
FreeWills.co.uk logo

Reply from FreeWills.co.uk

Thank you so much, Nicholas, it was a total pleasure being able to assist you. All the very best.

Rated 5 out of 5 stars

Excellent will service

Excellent service providing a free will that is legal and free of charge for pdf copy of will (you can pay a bit extra if you so wish for a paper copy, or to have your will registered on the national wills database, which I did pay for this as I imagine having it registered helps. It was easy to complete the will online, very straightforward. Then I printed it off and you can get a couple of independent people (work colleagues, doctor, etc) to witness it. All in all a very good free / low cost service thanks.

January 10, 2026
Unprompted review
FreeWills.co.uk logo

Reply from FreeWills.co.uk

Thanks so much for your lovely review, Mark, really pleased we could assist you with your estate planning needs.

Rated 5 out of 5 stars

well explained and easy to do

Free Will Service is exactly that, free. The will is sent to you in a couple of days with everything you wish for in a will

December 28, 2025
FreeWills.co.uk logo

Reply from FreeWills.co.uk

Thank you so much Robert, really appreciate your positive review and experience with us. Take care.

Rated 5 out of 5 stars

Free wills is an amazing service

Free wills is an amazing service, you don’t need high flying all singing all dancing Wills. The service they offer ranges from basic to high quality and additional services without the forcefulness of the upsell.
You can make a donation as little as £5.00 for a PDF Will or a quality printed Will from them for extra. Great service.

December 27, 2025
FreeWills.co.uk logo

Reply from FreeWills.co.uk

Thank you so much for your lovely review, Cathie. Hugely appreciated. Take care.

Rated 5 out of 5 stars

So simple and easy to use

So simple to use, straight forward, Will checked and returned very quickly. Second time as a family using Free Wills, no problems when needed the first time.

December 27, 2025
FreeWills.co.uk logo

Reply from FreeWills.co.uk

Thank you for your review, Karen we truly appreciate it.

Rated 5 out of 5 stars

Straightforward process

Straightforward process, prompt and helpful service.

December 19, 2025
FreeWills.co.uk logo

Reply from FreeWills.co.uk

Thank you, David, we really appreciate your positive review and chuffed to bits we could assist you.

Rated 4 out of 5 stars

Easy to use and very informative.

Easy to use and very informative. Would not hesitate to use again.

November 26, 2025
FreeWills.co.uk logo

Reply from FreeWills.co.uk

Thank you, Jay, we are really please we could help you.

Rated 5 out of 5 stars

FreeWills is amazing

FreeWills is amazing I have written my will and my Husband's. With no charge and no hassle. Help and extras available if you need them and wish to pay.
Thank you FreeWills you have really helped me.

November 26, 2025
FreeWills.co.uk logo

Reply from FreeWills.co.uk

Pleasure, Rebecca, remember we are here when you need any updates in the future.

Rated 5 out of 5 stars

Quick and easy

Quick, simple and with easy to follow guidelines

November 26, 2025
FreeWills.co.uk logo

Reply from FreeWills.co.uk

Thank you, Craig, really pleased we could assist you.

Rated 5 out of 5 stars

First Class Service

Solicitors and Free are two words you very rarely see together so I was sceptical when I saw the offer. But yes it is true and not only that this company offer a first class service. The online template is both easy to understand and complete. I completed and submitted the will at the request of my partner. The first draft was not right but this was due to my mistake entering a paragraph in the wrong place. This was quickly rectified and another draft sent.

All email enquiries are quickly answered with friendly and helpful advice. And yes this was all free. In this day and age when services such as these are so expensive and generally substandard it was a pleasure dealing with FreeWill.co.uk. Thank you

December 9, 2025
Unprompted review
FreeWills.co.uk logo

Reply from FreeWills.co.uk

Ahaaaaaa, we truly are the exception to the rule, David and I am so pleased we were able to help.

Rated 5 out of 5 stars

Brilliant Service

There are no catches, this is a magnificently easy to use and totally free service to make a will. Creating the will was so straightforward and simple to download and produce finished copies however you like. We opted for buying prepared and bound copies ready for signing, for which (obviously) there is a small charge which must just cover production and postage. In our case we had an issue with Royal Mail with delivery (which often happens these days - RM is not what it was), but Amanda at Free Wills was on it and was incredibly helpful - and everything got through in the end. I can not recommend this service enough. It's a genuine free service. Everyone should have a will, and these guys make it possible for nothing. Thank you so much all at Free Wills!

November 18, 2025
Unprompted review
FreeWills.co.uk logo

Reply from FreeWills.co.uk

Thanks so much, Nick, really pleased we managed to get everything sorted for you. RM does hold us back at times but we got here. Take care.

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