Whole service is very simple to use. Clear instructions & directions. I had a message from Amanda who wanted to clarify information and this was both reassuring and super helpful. Plus a point of cont... See more
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The service received was top notch. The whole process went incredibly smoothly from start to finish. The website was very easy to navigate, easy to understand and easy to use. The bound copy of my wil... See more
Company replied
Free wills is an amazing service, you don’t need high flying all singing all dancing Wills. The service they offer ranges from basic to high quality and additional services without the forcefulness o... See more
Company replied
Doing my will through FreeWills.co.uk was a straightforward and clear experience for someone like me without any legal experience. Not only that, there was a swift response when I found myself with qu... See more
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Company details
Written by the company
100% Free Wills. No Catches. No Fees. ALL Wills checked, vetted and approved by a fully qualified, experienced practising solicitor regulated by The Solicitors Regulation Authority.
Contact info
160 City Road, EC1V 2NX, London, United Kingdom
- support@freewills.co.uk
- freewills.co.uk
4.7
Excellent
5K reviews
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This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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One liner response to my original…
One liner response to my original submission - “ you need a Scottish will “ so firstly they’re not very clued up on English & Scottish probate laws. I replied to say I’d taken legal advice and did not need a Scottish will. They then sent me a will. Then another separate one liner email “ you’re blocked “ What does that even mean? Very very unprofessional company and I have reported them. They may offer a free service but pay for a good service don’t trust them to do a professional service for you
November 17, 2025
Unprompted review
Reply from FreeWills.co.uk
Angela, Below was your email to us.
"I’ve taken Scottish legal advice. I DONT NEED ONE!"
Your were blocked from using our services as a result of your 'One Liner'.
Pot and Kettle.
We do not tolerate your kind of behaviour, it really is that simple. You did not like that, and here you on on TP throwing your teddies out of your pram.
Our website clearly tells you that if you have assets in a different jurisdiction, that you cannot use our service. What do you do? Override that. What do we do? Tell you that you cannot do that.
Off you pop.
Good Value for money.
Good value for the money. Easy instructions. Highly recommended.
October 27, 2025
Reply from FreeWills.co.uk
Thanks so much for your review, Robert, really appreciate it.
Absolute pleasure to do business with
Absolute pleasure to deal with the free will staff. They are so professional and kind. So quick to reply. Answer any questions promptly and kindly. They were simply amazing and they hardly get any money for this. I highly recommend them. My will and power of attorney are sorted with no fuss. The best company ever
November 6, 2025
Unprompted review
Reply from FreeWills.co.uk
Really pleased we could assist you and thank you for such a lovely review.
Very efficient and timely.
October 27, 2025
Reply from FreeWills.co.uk
Thank you, Joan, really appreciate this review from you.
Reply from FreeWills.co.uk
Thank you, Manjula, really pleased we were able to help you.
So easy to access and use
I was amazed how easy it was for me to use this site.
Very quick and simple and professional Will sent to me.
October 27, 2025
Reply from FreeWills.co.uk
Thanks so much, Sandra, really pleased we could assist you.
I was charged for something I did not…
I was charged for something I did not order and got no receipt or anywhere on the website with a thousand glitches on it that proved any transaction had even taken place. Not very pleasant to deal with at all and do not recommend.
October 21, 2025
Unprompted review
Reply from FreeWills.co.uk
This lady drafted a will during a worldwide cyber outage whereby almost every online system was affected, but this was our fault apparently. She then over a period of 24hours proceed to send threatening and abusive emails, foul language etc. She was fraudulently drafting a will for someone else, leaving the estate to herself. The will was placed on hold and the money she paid for a bound will and fireproof wallet refunded. She was advised not to contact us again otherwise we would report her for malicious communication and harassment. She then emailed us telling us to [|F*** Off]. Therefore a police report was made for malicious communication and harassment.
Below is the extract from her email after she was told not to contact us and that she had been blocked from our system and refunded [refunded for a bound will and a fireproof wallet that she clearly pressed buttons to buy]. She also thinks she has the lawful authority to draft a will because she has power of attorney.
"F** Off
I am her Power Of Artorney
I had her authority to do this you total cretin.
I am reporting you to the police."
One thing we will not stand for is abuse like this, even more so with someone drafting an 82 year olds will leaving the estate to herself. We do not accept these wills through our system and we will never tolerate the level of abuse this woman threw at us.
Have a nice day Anne.
Very satisfied, thank you
I'm pleased, online is very easy, I don't need spending money with a solicitor, is simple and I choose what I want with out suggestions, and I can change anytime,
Thank you!
September 26, 2025
Reply from FreeWills.co.uk
Thank you, Roger, really appreciate your review.
Exceptional
Very efficient and professional service. One of the exceptional sites that actually does offer a completely FREE service if you do not want to (or not in a position to), avail yourself n one of the many other related services they offer
September 26, 2025
Reply from FreeWills.co.uk
Thank you, James, chuffed to bit we were able to help you out.
Really easy to use
September 26, 2025
Reply from FreeWills.co.uk
Glad our service was easy to work through for you, Ian. Take care.
Reply from FreeWills.co.uk
Thanks so much, Simon. Really pleased we were able to help you.
Great company.
Another good experience re updating our wills and Power of Attorney.
Instructions are easy to follow and documents arrived quickly .
Amanda dealt with any queries promptly.
Highly recommended.
October 13, 2025
Unprompted review
Reply from FreeWills.co.uk
Thanks so much for your lovely review, Vivien, really please we could assist you with your wills and LPA's.
The service was fantastic
The service was fantastic, the response time to our questions was almost immediate, and the people dealing with our LPA were amazingly helpful. I would 100% recommend this service.
October 10, 2025
Unprompted review
Reply from FreeWills.co.uk
Thank you so much for this great review, we really do our best to help all of you coming through to us.
Quick, easy and helpful
Really great, quick, easy and transparent service to help write a basic will. I absolutely recommend this service if you do not have the funds to go to a solicitor, it's helped me out a lot.
October 10, 2025
Unprompted review
Reply from FreeWills.co.uk
Thanks so much, Jay, really pleased we could assist you.
This was so easy to do
This was so easy to do. & a great relief it’s a simple will & so easy to understand the way is written.
September 26, 2025
Reply from FreeWills.co.uk
Thanks so much Susan. Really appreciate your review and so glad we could help you.
Mrs SC
What an excellent service and so painless and stress free to complete. My will is straightforward so no need to speak to anyone. The process overall was swift, brilliant customer service & I would definitely recommend.
September 26, 2025
Reply from FreeWills.co.uk
Thank you so much for a lovely review, we truly appreciate it and so glad we were able to assist you getting a will in place. Take care, Amanda
Reply from FreeWills.co.uk
Thanks so much!
Being an older gentleman and not…
Being an older gentleman and not technically minded, with the help of Freewills it was a walk in the park. You are give plenty of time to review your will and edit it at anytime. It was also very helpful with keeping in touch with me via email and helping and advising me. It does what it says on the tin. Freewills are exactly Free. From a very Greatfull customer Ron
September 30, 2025
Unprompted review
Reply from FreeWills.co.uk
You were very lovely yourself, Ron, and I am so glad I was able to help you get everything in place correctly. You take care. Best, Amanda
I had nothing but an extremely…
I had nothing but an extremely professional and pleasant service from this company and it's representatives. There was no fee. I only paid for optional professional storage, which was my personal choice.
August 15, 2025
Unprompted review
Reply from FreeWills.co.uk
You were an absolute pleasure to deal with and I am so pleased you found us helpful and able to ensure your wishes were fulfilled. All the very best, Amanda.
This is an amazing service that I can…
This is an amazing service that I can recommend to everyone very easy to complete
August 27, 2025
Reply from FreeWills.co.uk
Thank you so much, Sarah, chuffed to bits we were able to help you. Take care. Amanda
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