French Arabian Perfumes Reviews 

Despite being a repeat customer and not having any issues with my past purchases, my most recent purchase the atomiser stopped working. Despite showing proof of the atomiser not working, they only offered a measley £5 discount to buy a whole new bottle. I first contacted them asking if they could direct me to wear I could get a replacement for the atomiser, they ignored me and then eventually answered asking when I purchased. I purchased on the 30th of January, I had used the perfume about 4-5times before the atomiser stopped working, so it's still a full bottle. I showed then video evidence of the atomiser not working. They claimed that as per TikTok return policy I can't get a return after 30days, but I didn't ask for a return or refund, just a replacement for the atomiser because the perfume is currently useless.
After checking my Consumer Rights, I learned that I would still be entitled to a refund or replacement as the item no considered satisfactory for intended use. Under the Consumer Rights Act 2015, I am entitled to a refund or replacement for a faulty product. A £5 discount on a repurchase does not resolve the issue, especially as it would cost me more than I originally paid. In fact, even with the £5 discount it still ends up costing most than what I originally paid because they've increased the price now, like they're trying to scam me into buying another one when the one I already bought is faulty.
What I don't understand is that, I've bought 4 perfumes from them, so clearly it's not like I don't like their products, I've left positive reviews before, so I understand why they can't do the honest good faith thing of at least offering to replace or offer a discount that covers most of the cost of a new perfume +pp.
I am quite disappointed by their response, I might understand if I was maybe a first time buyer, but no, I've been a repeat buyer and now they have absolutely lost a customer. I am business owner myself and I absolutely would never treat clients who have patronised my business especially multiple times like this. This is not an honest way to trade.

A great product sold at a very reasonable price in comparison to other retailers. Pleased with the swift delivery. A great service. Thank you.

Good service 👍

Great products for great prices.
Matt

really fast delivery and the fragrance i got was absolutely amazing ty

Very prompt free delivery, on something that cost £5!!! Packaging was pretty dire, but I'd say that's the couriers fault, perfume bottle fine though, would deffo buy again👌

Excellent experience! Delivery was really fast and communication was great, I'm a returning customer and would highly recommend French Arabian Perfumes!

Mashallah. perfumes smell is very nice.. thank you so much for very fast delivery 🥰

Great long lasting fragrances at great prices.

This was my first time purchasing from here, and the customer service was excellent. The delivery was prompt, and the fragrances I bought are both affordable and smell amazing. Thank you—I’ll definitely be ordering more!

Good product. Good value.

Thank you! Everything was perfect!

I placed the order around 10 days ago. Then I got a confirmation email. Afew days later I received an email confirmation the item is not available. I requested refund. Followed it up but not received any information. So now I don’t have my order, my refund or any update.

I haven't received my order it's been over 2 weeks.

Very nice perfume, Love it! Highly recommend🙂

Really good service and product smells nice, I have purchased 5 times now.

Fantastic service and great product