Fresh Finance Group Ltd Reviews 121

TrustScore 5 out of 5

4.8

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being exceptionally helpful, professional, and efficient, making complex processes feel effortless and stress-free. Many people highlight the outstanding customer service, noting the team's proactive communication, personalized approach, and willingness to go above and beyond to secure the best outcomes for their financial needs. Consumers frequently mention the long-standing relationships they have with the company, often spanning decades, due to the consistent high quality of service. However, some people were dissatisfied with the company, mentioning concerns regarding account security and the handling of company information. A few other people also felt that the firm failed to provide agreed credits following dismissals for poor performance, leading some to describe the company as unprofessional.

What people talk about most

Staff

Consumers consistently report positive experiences with the staff, highlighting their helpfulness,... See more

Service

Reviewers highlight positive aspects of service, consistently praising the professionalism, efficiency, and... See more

Customer service

Clients share positive opinions on customer service. Customers consistently praise the helpfulness and... See more

Based on these reviews

Rated 5 out of 5 stars

Our experience of Fresh Finance has been nothing short of fantastic. We have used fresh finance for 15 years or more and they have also just got us through our last move. James and Eve are so helpful... See more

Rated 5 out of 5 stars

We recently worked with Fresh Finance to complete two remortgages, and we honestly couldn’t be happier with how everything went. From the very start, Allanya was incredibly helpful, taking the time to... See more

Rated 5 out of 5 stars

Great company and people there. Eve and James have secured our last few mortgages at the best rates. Always a swift and easy process with no surprises. Takes the stress out of remortgaging whilst secu... See more

Rated 5 out of 5 stars

Great communication from James and Eve ,keeping us informed of products that was available for our needs, been with them for many years now and always found them very helpful and knowledgeable ,and h... See more


Company details

  1. Financial Consultant
  2. Mortgage Broker

Written by the company

Tailored Financial Solutions Since 2006 We're Your Expert Broker! At Fresh Finance Group, We Pride Ourselves On Having Access To A Comprehensive Range Of Financial Products And Services. This Allows Us To Find The Most Suitable Option For You, Rather Than Being Tied To A Limited Panel Of Lenders.


Contact info

4.8

Excellent

TrustScore 5 out of 5

121 reviews

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Rated 5 out of 5 stars

Brilliant advice and support team

Our experience of Fresh Finance has been nothing short of fantastic. We have used fresh finance for 15 years or more and they have also just got us through our last move. James and Eve are so helpful and make everything seem effortless.
My family now all use Fresh finance and I would personally like to thank all at Fresh Finance for all their help and support over the years

April 17, 2026
Rated 5 out of 5 stars

I one hundred percent recommend Fresh…

I one hundred percent recommend Fresh Finance to anyone wanting to save money on anything mortgage related. Quite apart from being superbly professional, the company also have great integrity, and on numerous occasions have not charged the administration fee when they easily could have done so. Highly recommended.

April 2, 2026
Rated 5 out of 5 stars

Great communication from James and Eve…

Great communication from James and Eve ,keeping us informed of products that was available for our needs, been with them for many years now and always found them very helpful and knowledgeable ,and highly recommended them to any one wanting great service at a very competitive price. 10 out of 10
Well done team

March 25, 2026
Rated 5 out of 5 stars

Eve was simply the best

Eve was fantastic through my process of getting a re mortgage I couldn’t have done it without her . We were constantly in touch through the whole process she even explained what and how everything was needed even down to how I should paste , send, and download on my laptop she has the patience of a saint. (unbelievable )

March 18, 2026
Unprompted review
Rated 5 out of 5 stars

Eve and James were fantastic throughout…

Eve and James were fantastic throughout my mortgage rearrangement. They were professional, efficient, and incredibly supportive, making the whole process smooth and stress‑free. I’m truly grateful for their help and would highly recommend them.

A special thank‑you to Eve, who was not only incredibly helpful with the mortgage rearrangement, but also motivates me to stay on track with my weight‑loss goals.

Karo

March 3, 2026
Rated 5 out of 5 stars

Amazing customer service

Amazing customer service, always on the end of the phone when you need them and happy to set out and talk through all aspects my mortgage process. Fantastic!

February 2, 2026
Rated 5 out of 5 stars

A very personal and proactive service

A very personal and proactive service. All colleagues I worked with were extremely helpful and always happy to advise and answer questions, no matter how small or important they were. I can fully recommend their services!

February 6, 2026
Rated 5 out of 5 stars

We recently worked with Fresh Finance…

We recently worked with Fresh Finance to complete two remortgages, and we honestly couldn’t be happier with how everything went. From the very start, Allanya was incredibly helpful, taking the time to explain everything clearly and guide us through each step. She made the whole process feel far less daunting and was always on hand to answer questions, no matter how small.

January 5, 2026
Rated 5 out of 5 stars

We wouldn't use anyone else

We have used Fresh Finance for over 10 years. They are amazing at what they do. Eve will contact us when we are due any renewals and always aims to provide the best insurance/mortgage deal to meet our needs. We wouldn't use anyone else. 5* service always

December 6, 2025
Rated 5 out of 5 stars

Regular contact and communication

Regular contact and communication. We are contacted regularly and kept up to date with everything. We have been with Eve, Stuart and the team for over 20 yrs I think and they have never let us down and always gone above and beyond with all our financial dealings. Couldn't recommend them highly enough :)

November 7, 2025

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