Manning Stainton Mortgage Advice Bureau Reviews 

975
•
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 239 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the dedicated staff for being extremely helpful, professional, and remarkably quick to answer any questions arising throughout the entire mortgage process. Reviewers highlight the exceptional customer service and clear communication, noting that knowledgeable advisors successfully make complex property applications completely stress-free and straightforward. Some people also felt that returning to the business for multiple property purchases or mortgage renewals was entirely seamless thanks to ongoing, reliable support. Consumers additionally appreciated receiving expert guidance and professional reassurance when navigating various life insurance and protection policies alongside their home purchases.

What people talk about most

Staff

Consumers find staff to be exceptionally helpful, professional, and knowledgeable throughout the entire... See more

Service

Customers consistently note positive experiences with service, expressing immense appreciation for the... See more

Customer service

Reviewers highlight positive aspects of customer service, frequently praising the team for efficient... See more

User experience

Clients share positive opinions on user experience, highlighting how straightforward and stress-free the... See more

Response time

People report high satisfaction and appreciation regarding the rapid response times, noting that customer... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We worked with Thomas Hawley and Elizabeth Bell and they made our experience fantastic. They were extremely efficient, knowledgable and supported us through the whole process. As first time buyers the... See more

Company replied

Rated 5 out of 5 stars

Outstanding service throughout from my advisor Thomas Hawley, went above and beyond to get my mortgage over the line in quick time. Much appreciated. And Elizabeth Bell who handles everything post off... See more

Company replied

Rated 5 out of 5 stars

We couldn't have wished for a better experience from working with the Mortgage Advice Bureau team - specifically Sophie and Katie. They've supported us every step of the way, right from starting our p... See more

Company replied

Rated 5 out of 5 stars

Both Dominic Challinor and Vicky Alexander were very helpful and quick to answer my questions and resolved any issues I came across. Really friendly simple advise, I would definitely recommend to use... See more

Company replied


Company details

  1. Mortgage Broker

Written by the company

Mortgage Advice Bureau work with Manning Stainton to provide our clients with expert mortgage advice. With a dedicated team of professional advisers based across our network of branches in Leeds, Wetherby and Wakefield, we can search 1000s of mortgage deals to find the right deal for your circumstance, including exclusive deals not available on the high street.


Contact info

4.9

Excellent

TrustScore 5 out of 5

975 reviews

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4.9

All reviews

(975)

220 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

As first time buyers

As first time buyers, we felt completely clueless about the process of applying for a mortgage. Thomas Hawley put us at ease immediately, providing us with exceptional support, tailored advice and reassurance throughout the whole process. Both he and his colleague, Elizabeth Bell, went above and beyond and were just at the end of an email or phone call anytime we needed any advice. We would highly recommended MAB to any first time buyers. We’re very grateful to Tom and Elizabeth for all of their support and expert guidance.

July 23, 2026
Unprompted review
Rated 5 out of 5 stars

Sophie has been absolutely amazing…

Sophie has been absolutely amazing throughout organising our mortgage, she has gone above and beyond to make things effortless on our part even through the many bumps in the road that we faced. We are extremely happy with the service both Sophie and katie have provided for us :) nothing was ever too much trouble and communications were fantastic.

October 1, 2026
Unprompted review
Rated 5 out of 5 stars

My overall experience with this team…

My overall experience with this team has been nothing short of amazing. Shannon sure does know her onions. She's not only friendly but actually makes one feel really important and valued.
A big shout out to Cassie for filling in so seamlessly after the initial stage with Shannon. You guys are simply the best!

September 30, 2026
Unprompted review
Manning Stainton Mortgage Advice Bureau logo

Reply from Manning Stainton Mortgage Advice Bureau

We are absolutely thrilled to hear about your amazing experience with our team! It's wonderful to know that our colleagues made you feel so important and valued, and that the transition was seamless. Thank you for your kind words!

Rated 5 out of 5 stars

Fantastic service, Fantastic Staff

great service, as somebody who hasn't had to mess around with my mortgage for the last 20 years i had no idea what i was doing, also there were were added complications of adding my wife to the new mortgage, so despite all my my stupid questions and im sure my annoying emails Louse and Cassie were great with me, explaing everything clearly and calmly and setting my mind at ease whenever a bump in the road came up. Again, fantastic service great advice and perfectly heplful right up until the last minute.Thanks again for making the process as painless as possible.

September 28, 2026
Unprompted review
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Reply from Manning Stainton Mortgage Advice Bureau

We are so pleased to hear that our team was able to make your mortgage process as smooth and stress-free as possible, especially with the added complexities. It's wonderful to know that our clear explanations and calm approach helped ease your mind. Thank you for your kind words!

Rated 5 out of 5 stars

Vicky and Dominic have been very…

Vicky and Dominic have been very amazing. They have done a fantastic job assisting us and making the process very seamless. I highly recommend their services.

September 28, 2026
Unprompted review
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Reply from Manning Stainton Mortgage Advice Bureau

We are so pleased to hear about your excellent experience with our team. It's wonderful to know that our colleagues provided fantastic assistance and made the process seamless. Thank you for your high recommendation!

Rated 5 out of 5 stars

Dominic and Vicky provided excellent…

Dominic and Vicky provided excellent mortgage advice throughout the process very helpful, professional, and always available to answer our questions. Highly recommended!

September 24, 2026
Unprompted review
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Reply from Manning Stainton Mortgage Advice Bureau

We are so pleased to hear about your excellent experience with our team. It's wonderful to know that our colleagues provided helpful, professional advice and were always available to answer your questions. Thank you for your high recommendation!

Rated 5 out of 5 stars

Both Dominic Challinor and Vicky…

Both Dominic Challinor and Vicky Alexander were very helpful and quick to answer my questions and resolved any issues I came across. Really friendly simple advise, I would definitely recommend to use them, you can't go wrong.

August 24, 2026
Unprompted review
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Reply from Manning Stainton Mortgage Advice Bureau

We're delighted to hear that our team was helpful and responsive in addressing your questions and resolving any issues. We appreciate your kind words about the friendly and straightforward advice you received.

Rated 5 out of 5 stars

Always Recommend

We have always had great experience from Thomas Hawley, he is very thorough and helpful. He and his administrator Elizabeth Bell are very reliable and have gotten us the best mortgage rates.

September 24, 2026
Unprompted review
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Reply from Manning Stainton Mortgage Advice Bureau

We are delighted to hear about your positive experience with our team. It's wonderful to know that our colleagues were thorough, helpful, and reliable in securing the best mortgage rates for you. Thank you for sharing your kind feedback!

Rated 5 out of 5 stars

We worked with Thomas Hawley and…

We worked with Thomas Hawley and Elizabeth Bell and they made our experience fantastic. They were extremely efficient, knowledgable and supported us through the whole process. As first time buyers they were extremely valuable and we can’t thank them enough!

September 23, 2026
Unprompted review
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Reply from Manning Stainton Mortgage Advice Bureau

We are so happy to hear that our team made your first home-buying experience a fantastic one. We truly appreciate your kind words and are delighted to have been valuable to you throughout the process!

Rated 5 out of 5 stars

They literally sorted everything

They literally sorted everything, Thank you for a excellent service. Thomas Hawley my adviser and Elizabeth Bell applied and achieved everything we needed. Highly recommended.

September 21, 2026
Unprompted review
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Reply from Manning Stainton Mortgage Advice Bureau

We are so pleased to hear that everything was sorted for you and that you received excellent service. It's wonderful to know that our team achieved everything you needed.

Rated 5 out of 5 stars

So far so good

So far so good, the follow up and delivering on target is superb.

September 23, 2026
Unprompted review
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Reply from Manning Stainton Mortgage Advice Bureau

We're truly happy to hear about your positive experience with our follow-up and targeted delivery. We appreciate your kind words!

Rated 5 out of 5 stars

I had a great experience with Dominic…

I had a great experience with Dominic Challinor and Adviser Sunjay Chauhan during my recent remortgage. They were both extremely helpful, professional and knowledgeable throughout the whole process.
They took the time to explain everything clearly, answered all my questions and kept me informed at every stage. The whole process felt straightforward and stress-free, and I really appreciated how responsive and proactive they were in getting everything arranged.

I would highly recommend their services.

August 26, 2026
Unprompted review
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Reply from Manning Stainton Mortgage Advice Bureau

We are delighted to hear about your excellent experience with our team during your remortgage process. It's wonderful to know that our colleagues were so helpful, professional, and knowledgeable, making everything clear and stress-free for you. Thank you for your kind recommendation!

Rated 5 out of 5 stars

Thank you to Mortgage Advice Bureau for…

Thank you to Mortgage Advice Bureau for the excellent support throughout our remortgage.

Special thanks to Dominic Challinor and Adviser Sunjay Chauhan for their professionalism, clear communication and dedication. They made the process straightforward and supported us every step of the way.

We highly recommend them for mortgage or remortgage advice.

Thank you, Dominic and Sunjay!

August 28, 2026
Unprompted review
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Reply from Manning Stainton Mortgage Advice Bureau

We are so pleased to hear about your excellent experience with our remortgage support. It's wonderful to know that our team's professionalism, clear communication, and dedication made the process straightforward for you. Thank you for your high recommendation!

Rated 5 out of 5 stars

5 star service

We couldn't have wished for a better experience from working with the Mortgage Advice Bureau team - specifically Sophie and Katie. They've supported us every step of the way, right from starting our property search all the way through to completion. They were always quick to respond to emails and explained everything thoroughly and clearly - no question was too silly. I wouldn't hesitate to recommend them to others on their home buying journey.

September 23, 2026
Unprompted review
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Reply from Manning Stainton Mortgage Advice Bureau

We're so happy to hear about your excellent experience with our team! It's wonderful to know we could provide thorough support and clear explanations throughout your property journey. We truly appreciate your kind recommendation.

Rated 5 out of 5 stars

Outstanding service throughout from my…

Outstanding service throughout from my advisor Thomas Hawley, went above and beyond to get my mortgage over the line in quick time. Much appreciated. And Elizabeth Bell who handles everything post offer was a pleasure to deal with, thank you.

September 17, 2026
Unprompted review
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Reply from Manning Stainton Mortgage Advice Bureau

We are so pleased to hear about the outstanding service you received. It's wonderful to know that our team went above and beyond to help you with your mortgage. Thank you for your kind words!

Rated 5 out of 5 stars

Emma and Elizabeth have been absolutely…

Emma and Elizabeth have been absolutely amazing from start to finish. Very informative at every stage and made the whole process feel super easy. Thank you so much guys!

September 3, 2026
Unprompted review
Manning Stainton Mortgage Advice Bureau logo

Reply from Manning Stainton Mortgage Advice Bureau

We are so happy to hear that your experience was amazing from start to finish! It's wonderful to know that our team made the process feel super easy for you.

Rated 5 out of 5 stars

Satisfied Customer

I am using Sunjay Chauhan and Dominic Challinor again since the support they provide is excellent. Well looked after. Thank you again

September 8, 2026
Unprompted review
Manning Stainton Mortgage Advice Bureau logo

Reply from Manning Stainton Mortgage Advice Bureau

We are delighted to hear that you are pleased with the excellent support you received. We truly appreciate your kind words and continued trust in our service.

Rated 5 out of 5 stars

⭐⭐⭐⭐⭐

⭐⭐⭐⭐⭐

Really happy with the service from Lizzie and Thomas. They’ve both been great throughout the whole mortgage process, always quick to respond, helpful and happy to answer any questions we’ve had. They’ve made the whole thing much less stressful and have kept everything moving along smoothly. Would definitely recommend them.

September 3, 2026
Unprompted review
Manning Stainton Mortgage Advice Bureau logo

Reply from Manning Stainton Mortgage Advice Bureau

We're so pleased to hear about your positive experience with our team! It's wonderful to know that their responsiveness and helpfulness made the mortgage process much less stressful and kept everything moving smoothly for you. Thank you for your recommendation!

Rated 2 out of 5 stars

Watch out for the fee!

Turns out there is a fee based on the amount you borrow! I do not recall this being mentioned when I spoke to the adviser on the phone, although I may be mistaken. Anyhoo taking that into account I saved money by going direct with NatWest which was simple and done in less than an hour.

August 26, 2026
Unprompted review
Manning Stainton Mortgage Advice Bureau logo

Reply from Manning Stainton Mortgage Advice Bureau

Thank you for taking the time to leave us a review. We’re sorry to hear that you chose to proceed directly with NatWest, but we’re pleased to hear that you found the process straightforward.
We appreciate that there is a lot of information to take in when discussing your mortgage options. As discussed with your adviser, we do have a broker fee, which is only payable once you have received an approved Decision in Principle and choose to proceed with your mortgage through us. All of our mortgage advice is completely free, so there is no charge for discussing your options and receiving our recommendation.
Our role is to provide advice, compare options from a wide range of lenders and support you throughout the mortgage process, allowing you to decide what works best for you. Thank you again for your feedback, and we wish you all the very best with your new home.

Rated 5 out of 5 stars

Michelle and Laura have been amazing…

Michelle and Laura have been amazing throughout. I've been kept up to date with everything. This is my first time buying a property on my own so had plenty of questions, which were answered thoroughly and I was informed of the next stages throughout, making the process as smooth as possible. Thank you both! Couldn't recommend you enough :)

September 1, 2026
Unprompted review
Manning Stainton Mortgage Advice Bureau logo

Reply from Manning Stainton Mortgage Advice Bureau

We're so pleased to hear that we could make your first property purchase a smooth experience. It's wonderful to know that your questions were answered thoroughly and you felt informed every step of the way. Thank you for your kind words!

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