Ryder & Dutton Mortgage Advice Bureau Reviews 459

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 190 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for their professional conduct, knowledge, and helpfulness, making the entire process stress-free. Many people highlight the excellent service and customer support, noting the efficiency and ease of their overall experience. Reviewers are particularly impressed with the quick response times and the smooth user experience, appreciating the clear advice and constant updates provided. However, some customers also noted that dealing with multiple people simultaneously could be confusing, suggesting that an initial in-person meeting might help clarify roles and customer knowledge levels.

What people talk about most

Staff

People report positive experiences with staff. Customers consistently praise the team's professionalism,... See more

Service

Reviewers mention positive feedback about service. Customers consistently praise the professionalism,... See more

Customer service

Clients share positive opinions on customer service, highlighting the helpfulness, responsiveness, and... See more

User experience

Customers consistently note positive experiences with user experience. Many reviewers, especially first-time... See more

Response time

Users describe positive interactions with response times. Customers consistently praise the quick and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

As a first time buyer, Ryan Constantine and Laura Turney made the whole experience as stress free as possible. They were both very knowledgeable and communicative. I could always ask them questions an... See more

Company replied

Rated 5 out of 5 stars

Highly recommend using the Mortgage Advice Bureau. We came across a few stumbling blocks whilst trying to secure our mortgage and our advisor (Michael Royle) really helped us to get everything sort... See more

Company replied

Rated 5 out of 5 stars

I can highly recommend Conor and Lizzie. Conor really knows his stuff. I was updated every step of the way and clearly advised on all aspects of the process. Conor even responded whilst he was off o... See more

Company replied

Rated 5 out of 5 stars

An excellent service overall. With gokd guidance and advice along the entire process and painless as possibly be. As well the fact they were able to get a good deal and ensuring no surprises awaiting... See more

Company replied


Company details

  1. Mortgage Broker

Written by the company

Mortgage Advice Bureau works with Ryder & Dutton to provide our clients with expert mortgage advice. With a dedicated team of professional advisers based across our network of branches, we can search 1000s of mortgage deals to find the right deal for your circumstance, including exclusive deals not available on the high street.


Contact info

4.9

Excellent

TrustScore 5 out of 5

459 reviews

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Rated 5 out of 5 stars

Great people

Great people, attentive, patient.

May 19, 2026
Unprompted review
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Reply from Ryder & Dutton Mortgage Advice Bureau

We are so glad you enjoyed your experience with us. We appreciate your kind words.

Rated 5 out of 5 stars

Fantastic

Conor was our Mortgage advisor and he was absolutely fantastic.
As first time buyers, we were a little nervous and overwhelmed with the whole process, but Conor made sure to explain everything in terms we could understand, and was there for us with every step.

May 18, 2026
Unprompted review
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Reply from Ryder & Dutton Mortgage Advice Bureau

We're so glad to hear our advisor made your first home-buying experience smooth and understandable. We appreciate your kind words!

Rated 5 out of 5 stars

Conor and Lizzie were brilliant to work…

Conor and Lizzie were brilliant to work with. Conor was absolutely incredible and such an amazing help. He went through every detail with us and made sure we were 100% happy and informed before we moved any further. I could not thank and recommend him enough.

April 30, 2026
Unprompted review
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Reply from Ryder & Dutton Mortgage Advice Bureau

We're so pleased to hear you had such a positive experience. We truly appreciate your kind words about the detailed guidance and ensuring your satisfaction. Thank you for your wonderful feedback!

Rated 5 out of 5 stars

Great experience

Everything has been smooth and fast! Michael, Shoaib, Holly, everyone behind the scenes have been great and available to talk to and anytime we had questions, we were provided with quick answers and solutions.
Overall, extremely positive.

May 12, 2026
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Reply from Ryder & Dutton Mortgage Advice Bureau

We're so happy to hear about your extremely positive experience! We appreciate your kind words about our team's quick and helpful support.

Rated 5 out of 5 stars

Harriet Roberts supported us through…

Harriet Roberts supported us through the process of updating our insurance policies. Fantastic support and service. Thanks to Harriet Roberts and Holly Hare.

May 14, 2026
Unprompted review
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Reply from Ryder & Dutton Mortgage Advice Bureau

We are so glad our team provided fantastic support with your insurance policies. Thank you for sharing your positive experience!

Rated 5 out of 5 stars

Dominic & Peter were massively helpful…

Dominic & Peter were massively helpful and patient with us during our remortgaging process, providing options and information to help us make the most informed decision

May 6, 2026
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Reply from Ryder & Dutton Mortgage Advice Bureau

We're happy to hear that the team was helpful and patient during your remortgaging process. We appreciate you taking the time to share your positive experience!

Rated 5 out of 5 stars

Mortgage advise I got from Holly Hare and her team

It was a good experience with Holly Hare and her team ,my process was smooth and easy. They offered me a good support throughout the process. It was amazing to work with them and I really appreciate all the effort and support they’ve given.Their communication was excellent and effective which makes me comfortable and understood the whole process. I wish them to do the same to many more people, I’m grateful 👏

January 4, 2026
Unprompted review
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Reply from Ryder & Dutton Mortgage Advice Bureau

We're happy to hear that your experience was smooth and easy. We appreciate your kind words regarding the support and communication you received. It's great to know you felt comfortable and understood throughout the process. We appreciate your gratitude.

Rated 5 out of 5 stars

Harriet Roberts was amazing

Harriet Roberts was amazing, great help as always, great advice, worked out of hours to get things done.

May 2, 2026
Unprompted review
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Reply from Ryder & Dutton Mortgage Advice Bureau

We're happy to hear that you had such a positive experience. We appreciate you mentioning the extra effort to assist you!

Rated 5 out of 5 stars

As a first time buyer Vicky the advisor…

As a first time buyer Vicky the advisor and Cassie the administrator made it very simple and straight forward to navigate something that was new to us. The many questions we had were answered promptly. I would 100% recommend Ryder & Dutton mortgage advice bureau.

April 28, 2026
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Reply from Ryder & Dutton Mortgage Advice Bureau

We're happy to hear that the team made the process simple for you as first-time buyers. We appreciate your recommendation and that our prompt answers helped you.

Rated 5 out of 5 stars

Vicky Charlesworth was so much help you…

Vicky Charlesworth was so much help you wouldn’t understand she replied and answered all my questions and queries so quickly efficiently and made my experience on buying my first home so easy I would do it all over again thanks so much to her and the team that worked with her they were all amazing. (cassie Coates her admin and Mikela who started the process)

April 28, 2026
Unprompted review
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Reply from Ryder & Dutton Mortgage Advice Bureau

We're happy to hear that the team provided such excellent support during your first home-buying experience. We appreciate your kind words and are glad everything went smoothly for you. Thanks for the positive feedback!

Rated 5 out of 5 stars

Amazing support!!

Amazing support!!
As a first time buyer, buying a house on my own Vicky Charlesworth and Cassie Coates could not have been more helpful. At each step of the way they have provided me with any additional information needed. They have helped ensure that everything has run smoothly. I cannot thank them enough.

April 26, 2026
Unprompted review
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Reply from Ryder & Dutton Mortgage Advice Bureau

We're happy to hear about the amazing support you received! It's wonderful that the team was so helpful during your first home buying experience and ensured everything ran smoothly. We appreciate your feedback!

Rated 5 out of 5 stars

Vicky Charlesworth Cassie Coates

Me and my partner had Vicky Charlesworth has our mortgage advisor , she has been great from day one ,easy to talk to and couldn’t go any further in helping us with our situation.
Buying a house is stressful and she managed to take away any stress with the financial/ mortgage side of things .

Any time of day or last minute requests she was able to sort for me I was thoroughly impressed with the service

Cassie Coates works under her and is also very helpful and knowledgeable thank you both for all your efforts we are grateful to have you included in our process

April 1, 2026
Unprompted review
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Reply from Ryder & Dutton Mortgage Advice Bureau

We're happy to hear that you had a great experience. It's wonderful to know that the team was helpful and made the financial aspects of buying a house less stressful for you. We appreciate your kind words and are grateful for your feedback.

Rated 5 out of 5 stars

Mortgage helped by Vicky Charlesworth and Cassie Coates

For my Mortgage I have been helped by Vicky Charlesworth and Cassie Coates, being a first time buyer and not really understanding a lot of it, both Vicky and Cassie have been amazing at guiding through the process and explaining things in such detail in particular if I am ever confused on anything giving me a call to talk it through I can’t speak highly enough at how both have gone out of their way and been so kind and supportive throughout the process.

April 24, 2026
Unprompted review
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Reply from Ryder & Dutton Mortgage Advice Bureau

We're happy to hear that our team provided amazing guidance and support during your first home-buying experience. We appreciate you highlighting their detailed explanations and kindness. Thank you for your positive feedback!

Rated 5 out of 5 stars

I had a really positive experience with…

I had a really positive experience with this mortgage advice company. From start to finish, they were incredibly compassionate and understanding, which made what can often be a stressful process feel much more manageable. They were always available to take my calls, no matter the time, and consistently provided clear, reasonable, and honest answers to all my questions.

Their professionalism, patience, and genuine willingness to help really stood out. I felt supported throughout the entire process, and nothing ever seemed like too much trouble for them. I would highly recommend their services to anyone looking for reliable and approachable mortgage advice.

Special thanks goes to Alicja Debicka and Mohammed Shoiab most especially for this service. They were awesome and held my hand through out the process.

April 23, 2026
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Reply from Ryder & Dutton Mortgage Advice Bureau

We're happy to hear that you had such a positive experience! We aim to provide compassionate and clear guidance, and we're so glad our support made the process manageable. It's wonderful to know our patience and willingness to help stood out. Thank you for recommending our services and for your kind words.

Rated 5 out of 5 stars

Efficient and Proffessional Ryder and Dutton Mortgage Advice Bureau

I recently used Ryder & Dutton Mortgage Advice Bureau for my mortgage in Oldham, and I couldn’t be happier with the service I received.
Rob Paley was absolutely brilliant from start to finish. He took the time to clearly explain the financial risks involved and made sure I fully understood my options. Despite my CCJ and the rate increase in April, he worked incredibly hard to secure me the best possible mortgage deal. His knowledge, honesty, and support really gave me confidence throughout the process.
I also want to give a big thank you to Katie Sleightholm, who was fantastic throughout. She handled all of my admin questions with patience and responded incredibly quickly every time. Nothing ever felt like too much trouble, and she made the whole journey feel smooth and stress-free.
Overall, a professional, supportive, and highly efficient team. I’d highly recommend Ryder & Dutton Mortgage Advice Bureau to anyone looking for expert mortgage advice, especially if you’re dealing with more complex circumstances. 10/10

April 23, 2026
Unprompted review
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Reply from Ryder & Dutton Mortgage Advice Bureau

We're happy to hear that you had such a positive experience. We appreciate your kind words about the team's dedication to explaining financial risks and securing the best possible mortgage deal for you, despite the challenges. We're glad the team provided you with confidence and support. Thank you for the 10/10 rating!

Rated 5 out of 5 stars

Supportive, professional and made the process easy

Shoaib and Alicja were absolutely fantastic in supporting us through our mortgage application. From the very beginning, they were both approachable, knowledgeable and always took the time to explain things clearly, which really helped reduce the stress of the whole process.

They kept us updated at every stage and were always quick to respond to any questions we had, no matter how small. Their guidance and reassurance made a big difference, especially when things felt overwhelming.

What really stood out was how genuinely supportive and patient they were – we never felt rushed or like just another case. It felt like they really cared about getting the best outcome for us.

I would highly recommend Shoaib and Alicja to anyone looking for mortgage advice. Thank you both for making what can be a stressful process feel so much smoother!

February 15, 2026
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Reply from Ryder & Dutton Mortgage Advice Bureau

We're happy to hear that the mortgage application support was fantastic! We appreciate that our approachability, knowledge, and clear explanations helped reduce stress. It's great to know that our updates, responsiveness, guidance, and genuine support made a difference. Thank you for recommending our services!

Rated 5 out of 5 stars

Zara and Katie

We had a fantastic experience working with Zara as our mortgage advisor. From the very beginning, she was knowledgeable, approachable, and incredibly supportive throughout what can often be a stressful process. Zara took the time to explain everything clearly, answered my many questions promptly and made sure we felt confident at every stage. Thanks to her guidance and dedication, our house purchase became a reality much more smoothly and we couldn’t have done it without her.

We’d also like to give a special mention to Katie from the mortgage support team. She regularly checked in with us, kept us updated, and made sure everything was progressing as it should. Her reassurance and attention to detail really made a difference and helped ease any worries along the way.

We’re truly grateful for all the support we received and wouldn’t hesitate to recommend Zara and the team to anyone looking for a reliable and professional mortgage service.

April 15, 2026
Unprompted review
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Reply from Ryder & Dutton Mortgage Advice Bureau

We're happy to hear that you had a fantastic experience. We appreciate your kind words regarding the support and guidance you received, making your house purchase a smooth process. We're also glad that the team's regular check-ins and updates were reassuring. Thank you for recommending our service.

Rated 5 out of 5 stars

Ryan an laura make the whole process…

Ryan an laura make the whole process alot less stressful than i expected. Would highly recommend any first time buyer to use them

April 13, 2026
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Reply from Ryder & Dutton Mortgage Advice Bureau

We're happy to hear that the process was less stressful than you expected. We appreciate your recommendation, especially for first-time buyers!

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