Ryder & Dutton Mortgage Advice Bureau Reviews 

486
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 159 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional dedication of the professional advisors who consistently provide fast responses, thorough guidance, and clear explanations throughout the entire mortgage journey. Many consumers genuinely appreciate how friendly and approachable the team remains, making every single interaction reassuring, highly supportive, and completely stress-free for first-time buyers. Some people mentioned that the mortgage process can initially feel overwhelming or confusing when coordinating details with multiple staff members. Nevertheless, reviewers emphasize that the dedicated personnel quickly address all emerging queries and expertly guide their clients successfully from start to finish.

What people talk about most

Staff

People report positive experiences with staff, highlighting their professionalism, patience, and dedication... See more

Service

Consumers find service to be positive, highlighting professional, supportive, and highly efficient assistance... See more

Customer service

Reviewers highlight positive aspects of customer service, noting that agents are consistently supportive,... See more

User experience

Customers consistently note positive experiences with user experience, highlighting a smooth, fast, and... See more

Response time

Reviewers express great satisfaction and appreciation regarding the rapid response times. Consumers... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Michael Royle at Ryder & Dutton is your go to mortgage advisor. Impeccable communication skills, lovely friendly person. We’ve had bad experiences in the past (other people) where communication wasn’... See more

Company replied

Rated 5 out of 5 stars

We have used Michael Royle and his team for a number of years, members of my family also appoint Michael to sort a mortgage when moving house or renewing their mortgage. Each time the whole process i... See more

Company replied

Rated 5 out of 5 stars

I have recently used the MAB services and been supported by Vicky Charlesworth & Cassie Coates. The support has been unmatched. They have made the process stress free, the have guided me through every... See more

Company replied

Rated 5 out of 5 stars

Highly recommend using the Mortgage Advice Bureau. We came across a few stumbling blocks whilst trying to secure our mortgage and our advisor (Michael Royle) really helped us to get everything sort... See more

Company replied


Company details

  1. Mortgage Broker

Written by the company

Mortgage Advice Bureau works with Ryder & Dutton to provide our clients with expert mortgage advice. With a dedicated team of professional advisers based across our network of branches, we can search 1000s of mortgage deals to find the right deal for your circumstance, including exclusive deals not available on the high street.


Contact info

4.9

Excellent

TrustScore 5 out of 5

486 reviews

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4.9

All reviews

(486)

149 reviews in the last 12 months

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Rated 5 out of 5 stars

Amazing and Efficient service from Vicky

I just wanted to say that Vicky Charlesworth was absolutely amazing and very helpful with arranging my mortgage.

I could not recommend her enough she was consistently and constantly on the ball with getting stuff done.

Her customer service was way above the bar, any problems I had they were resolved quickly.

July 17, 2026
Unprompted review
Rated 5 out of 5 stars

Outstanding Mortgage Advice & Support

We cannot recommend Alicja Debicka and Mohammed Shoaib highly enough! ⭐️⭐️⭐️⭐️⭐️

Buying our first home has been such a huge and, at times, incredibly stressful journey, but having Alicja and Mohammed supporting us throughout made such a difference.

From the very beginning, they were professional, knowledgeable, patient and incredibly reassuring. They took the time to understand our circumstances, explained everything clearly, answered all of our questions (even the many questions we had when we were worried!), and always made us feel that we were in safe hands.

There were moments during our mortgage journey when we felt anxious and uncertain about whether everything would come together, but Alicja and Mohammed were always there to guide us, reassure us and help us navigate the process. Their communication and attention to detail were exceptional, and we genuinely felt that they cared about helping us achieve our goal of becoming homeowners—not simply about arranging a mortgage.

We are now finally reaching the end of our journey and are so grateful for everything they have done for us. Buying our first home is something we will always remember, and having such wonderful mortgage advisers alongside us made the experience so much easier.

Thank you, Alicja and Mohammed, for your professionalism, kindness, patience and dedication. We truly appreciate all your hard work and support. ❤️

If you are looking for mortgage advisers who genuinely care about their clients and go the extra mile, we wholeheartedly recommend Alicja Debicka and Mohammed Shoaib. You will be in excellent hands! 🏡🔑✨

August 18, 2026
Ryder & Dutton Mortgage Advice Bureau logo

Reply from Ryder & Dutton Mortgage Advice Bureau

We are incredibly grateful for your wonderful feedback and are so happy to hear about your positive experience. It truly means a lot to us that our team could make such a significant difference during your first home-buying journey, especially during what can be a stressful time. We understand the anxieties that can come with such a big step, and we are proud that our colleagues provided the reassurance, knowledge, and support you needed. Your kind words about their professionalism, patience, and dedication are deeply appreciated. We are thrilled that you are now reaching the end of your journey and that we could help you achieve your dream of becoming homeowners. Thank you for wholeheartedly recommending us; it is the highest compliment we could receive.

Rated 5 out of 5 stars

Michael Royle at Ryder & Dutton is your…

Michael Royle at Ryder & Dutton is your go to mortgage advisor. Impeccable communication skills, lovely friendly person. We’ve had bad experiences in the past (other people) where communication wasn’t the best and they seemed to be quite judgemental and condescending. Michael is such a lovely person who knows his stuff. Will definitely be recommending him and using him again in the future.
I’ve had emails off Olivia too who is part of the same team and again impressive communication skills. Thank you again guys

August 17, 2026
Unprompted review
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Reply from Ryder & Dutton Mortgage Advice Bureau

We are so happy to hear about your positive experience with our team. It's wonderful to know that our colleagues provided you with excellent communication and a friendly, knowledgeable service. We truly appreciate your kind words and look forward to assisting you again in the future.

Rated 5 out of 5 stars

Alicja Debicka and Mohammed Shoaib. I couldn't thank them enough.

My particular individual that was assigned to supporting my case was incredibly helpful and understanding with all my bizzare requests and queries about this ongoing mortgage.
Some problems arose for myself and the property I chose, as can surely be expected I found out. My advisor, Alicja Debicka, was more than helpful and understanding with all information I needed. My particular case took around 7 months to go ahead due to issues with the seller. Alicja Debicka was available to receive my calls and answer my questions throughout the whole process. I found this to be exactly what I needed in making this daunting first experience something close to easy. Everything was handled through Alicja Debicka and also Mohammad Shoaib, who I had the pleasure of speaking to also on a few occasions.
With lots of things going wrong with my particular case, I couldn't have asked for a more supportive experience in getting me towards my house. Today was my first payment towards my first home and I couldn't thank Alicja or Shoaib enough.

It asks me to put my date of experience on this review, but, honestly, I was contacted, able to contact and supported for the whole of the 7 months leading up to me purchasing the property. So I did give one particular date, but, in honesty, during the whole 7 months, they were available to help and advise.

Highly recommend, and would certainly want these two helping my case in the future.
They have also let me know they will be in touch towards the end of my offer. I was informed exactly what support and advise I was able to receive, the benefits of it, and the cost. This was met throughout the whole process, start to end.

March 15, 2026
Unprompted review
Rated 5 out of 5 stars

I can’t recommend Conor and Lizzie…

I can’t recommend Conor and Lizzie highly enough. They have been incredibly helpful from the very beginning, providing clear and informative advice throughout the whole mortgage process. They kept me regularly updated and made sure I understood each step, which made the application process much less stressful. Thanks to their support and guidance, my mortgage application was successfully approved. I’m very grateful for all their hard work and would definitely recommend them to anyone looking for a mortgage advisor.

August 10, 2026
Unprompted review
Rated 5 out of 5 stars

A 5-star service!

I could not recommend Conor highly enough. He was extremely helpful throughout the process, explained everything thoroughly and guided us every step of the way. We are extremely grateful for him and we really appreciate his support. A big thank you also to Lizzie who was on hand for anything that we needed.

August 7, 2026
Unprompted review
Rated 5 out of 5 stars

amazing service

Connor and Lizzie were incredible helpful throughout the whole process, we are first time buyers so for everything to be explained in such detail made a big difference. We had a few hiccups along the way with our morgage but Conor gave us the best possible advice and we couldn’t be happier with the service.

August 1, 2026
Unprompted review
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Reply from Ryder & Dutton Mortgage Advice Bureau

We are so pleased to hear that we could make your first home-buying experience a positive one. It's wonderful to know that our detailed explanations and advice were so helpful, especially with the mortgage process. We truly appreciate your kind words.

Rated 5 out of 5 stars

I had a wonderful experience with the…

I had a wonderful experience with the help and support of Peter Hill and Dominic Challinor. My remortgage felt overwhelming, but everything was made clear and simple. They answered all my questions and kept me updated at every step. From start to finish the communication was first class via phone calls and emails. They worked around me and my hours of work, always at the end of the phone if I was unsure of anything. I’m extremely grateful for all there support. I would 100% recommend them.

June 15, 2026
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Reply from Ryder & Dutton Mortgage Advice Bureau

We are so happy to hear that we were able to make your remortgaging experience clear and simple. We always aim to provide first-class communication and support, and we are glad that our team's efforts to work around your schedule and keep you updated were so helpful. Thank you for your wonderful recommendation!

Rated 5 out of 5 stars

Outstanding service⭐⭐⭐⭐⭐

Couldn’t recommend Conor Batters at Ryder & Dutton Mortgage Advice Bureau enough. He went above and beyond throughout our mortgage and house purchase, making what could have been a stressful process so much easier.

He was always on hand to answer any questions, kept us updated every step of the way, and genuinely cared about getting us the best outcome. Professional, knowledgeable and approachable from start to finish.

Thanks again, Conor – we really appreciate everything you’ve done for us!

July 24, 2026
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Reply from Ryder & Dutton Mortgage Advice Bureau

We are so pleased to hear about your positive experience with our mortgage advice services. It is wonderful to know that we made your house purchase smoother and less stressful. We truly appreciate your kind words and are glad we could provide excellent support and guidance throughout the process. Thank you for sharing your feedback.

Rated 5 out of 5 stars

Great service

Katie, Kylie and holly were all such great help!

Very easy and smooth process!

I was actually rejected by the first mortgage broker I tried and amazingly Kylie from the beginning managed to find me one very quickly! I honestly thought it was not going to happen but she made the process feel easy and she was very understanding!

Then following katies amazing work! Always quick to answer and get things moving. holly was also great help towards the end!

Thank so much! I would definitely recommend!

July 24, 2026
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Reply from Ryder & Dutton Mortgage Advice Bureau

We're so glad to hear our team provided such a smooth and easy experience. Thank you for your kind words!

Rated 5 out of 5 stars

Review

Excellent communication throughout both written and verbal with everything clearly explained.

July 20, 2026
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Reply from Ryder & Dutton Mortgage Advice Bureau

We're so glad to hear our communication was excellent and clearly explained. Thank you for your kind words!

Rated 5 out of 5 stars

I had very great experience with Ryder…

I had very great experience with Ryder and Dutton mortgage advisors. Specially thanks to Zara mill and Katie . She both are very nice polite and helpful. I recommend everyone to get mortgage advising from that guys. Thanks

July 23, 2026
Unprompted review
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Reply from Ryder & Dutton Mortgage Advice Bureau

We're so glad to hear you had such a great experience. Your kind words are truly appreciated, and we thank you for recommending us!

Rated 5 out of 5 stars

From the start

From the start, we have been kept up to date and treated amazingly.

Could f fault anything with the service and support

July 9, 2026
Unprompted review
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Reply from Ryder & Dutton Mortgage Advice Bureau

We're so happy to hear that we kept you updated and provided amazing service. Thank you for your wonderful feedback!

Rated 5 out of 5 stars

We have used Michael Royle and his team…

We have used Michael Royle and his team for a number of years, members of my family also appoint Michael to sort a mortgage when moving house or renewing their mortgage. Each time the whole process is smooth, professional and turned around very quickly. Any queries we have, the response is immediate. It’s perfect from start to finish.

July 7, 2026
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Reply from Ryder & Dutton Mortgage Advice Bureau

We are so pleased to hear about your consistently positive experiences with our team. It's wonderful to know that we've been able to provide smooth, professional, and prompt service for you and your family over the years. Thank you for your kind words and continued trust!

Rated 5 out of 5 stars

Great communication from ryan…

Great communication from ryan constantine and laura turney. Got me a good deal and kept me informed throughout. Thanks

July 7, 2026
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Reply from Ryder & Dutton Mortgage Advice Bureau

We're so glad to hear we provided excellent communication and secured a great deal for you. We appreciate your kind words!

Rated 5 out of 5 stars

Just recently bought my first house

Just recently bought my first house, and I cant fault the service I’ve got mahlia and holly have been very supportive all the way through offering good advice, keeping me up to date with emails and phone calls to explain what the next steps are, I would like to thank them both for the excellent service and making buying my first house comfortable :)

July 7, 2026
Unprompted review
Ryder & Dutton Mortgage Advice Bureau logo

Reply from Ryder & Dutton Mortgage Advice Bureau

We're so happy to hear that we could make your first home-buying experience a comfortable and well-supported one. We appreciate your kind words about the excellent service you received.

Rated 5 out of 5 stars

Love Zara Mills she is amazing and has…

Love Zara Mills she is amazing and has helped me purchase my 1st home! Brilliant, smart and responsive advisor, highly recommend this broker and their services.

July 2, 2026
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Reply from Ryder & Dutton Mortgage Advice Bureau

We're so happy to hear about your positive experience with us! Helping you achieve your dream of homeownership is truly rewarding. Thank you for your kind words.

Rated 5 out of 5 stars

I had great communication and brilliant…

I had great communication and brilliant advice from Peter Hill during my remortgage. Dominic Challinor has kept me up to date with each step and made everything easy. I would definitely recommend, thank you for all your help!

June 30, 2026
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Reply from Ryder & Dutton Mortgage Advice Bureau

We are so pleased to hear about your positive experience with our team during your remortgage. We appreciate you sharing your feedback!

Rated 5 out of 5 stars

My experience with Ryder and Dutton MAB

My experience with Ryder and Dutton MAB has been absolutely fantastic and that's honestly the best way that I could describe it. My mortgage adviser Mr Perry Rendle was always really helpful with me and my partner anything and I mean anything that we needed help with he was always there. He never refused to help us, whether it was uploading documents or finding documents he always helped us, he even gave me and my partner his direct phone number so that we could always be in touch and ask him anything out of operation hours. So for anyone out there looking to buy a property and are seeking a mortgage adviser I would definitely highly recommend Ryder and Dutton Mortgage Advice Bureau because these guys are the real deal and they don't mess about.

June 30, 2026
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Reply from Ryder & Dutton Mortgage Advice Bureau

We are so pleased to hear about your fantastic experience with our mortgage adviser. It's wonderful to know that we were able to provide such dedicated support throughout your property buying journey. We truly appreciate you sharing your positive feedback and recommendation; it means a great deal to us.

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