Ryder & Dutton Mortgage Advice Bureau Reviews 459

TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 190 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for their professional conduct, knowledge, and helpfulness, making the entire process stress-free. Many people highlight the excellent service and customer support, noting the efficiency and ease of their overall experience. Reviewers are particularly impressed with the quick response times and the smooth user experience, appreciating the clear advice and constant updates provided. However, some customers also noted that dealing with multiple people simultaneously could be confusing, suggesting that an initial in-person meeting might help clarify roles and customer knowledge levels.

What people talk about most

Staff

People report positive experiences with staff. Customers consistently praise the team's professionalism,... See more

Service

Reviewers mention positive feedback about service. Customers consistently praise the professionalism,... See more

Customer service

Clients share positive opinions on customer service, highlighting the helpfulness, responsiveness, and... See more

User experience

Customers consistently note positive experiences with user experience. Many reviewers, especially first-time... See more

Response time

Users describe positive interactions with response times. Customers consistently praise the quick and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

As a first time buyer, Ryan Constantine and Laura Turney made the whole experience as stress free as possible. They were both very knowledgeable and communicative. I could always ask them questions an... See more

Company replied

Rated 5 out of 5 stars

Highly recommend using the Mortgage Advice Bureau. We came across a few stumbling blocks whilst trying to secure our mortgage and our advisor (Michael Royle) really helped us to get everything sort... See more

Company replied

Rated 5 out of 5 stars

I can highly recommend Conor and Lizzie. Conor really knows his stuff. I was updated every step of the way and clearly advised on all aspects of the process. Conor even responded whilst he was off o... See more

Company replied

Rated 5 out of 5 stars

An excellent service overall. With gokd guidance and advice along the entire process and painless as possibly be. As well the fact they were able to get a good deal and ensuring no surprises awaiting... See more

Company replied


Company details

  1. Mortgage Broker

Written by the company

Mortgage Advice Bureau works with Ryder & Dutton to provide our clients with expert mortgage advice. With a dedicated team of professional advisers based across our network of branches, we can search 1000s of mortgage deals to find the right deal for your circumstance, including exclusive deals not available on the high street.


Contact info

4.9

Excellent

TrustScore 5 out of 5

459 reviews

5-star
4-star
3-star
2-star
1-star

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Amazing! Would definitely recommend to anyone needing a mortgage!

Vicky and Cassie have both been amazing when dealing with my mortgage for me. They are really knowledgeable about the products on offer, and responded to all queries in a really timely matter. Nothing was too much trouble and I would highly recommend them for supporting anyone to go through mortgage applications. 5 stars ladies!

November 18, 2025
Unprompted review
Ryder & Dutton Mortgage Advice Bureau logo

Reply from Ryder & Dutton Mortgage Advice Bureau

We're happy to hear that your experience was amazing. It's great to know the team's knowledge and timely responses were helpful. We appreciate your recommendation and thank you for your feedback!

Rated 5 out of 5 stars

Insurance renewal

Harriet helped us renew our insurance package. Every communication session was arranged with clarity ahead of time, and support documents were provided to give us a flavour of what information would be needed. Communication itself was pleasant and fruitful. We understood what we are signing up for and what steps we need to take going forward to complete the process. Pleased with the process overall

October 28, 2025
Unprompted review
Ryder & Dutton Mortgage Advice Bureau logo

Reply from Ryder & Dutton Mortgage Advice Bureau

We appreciate your positive feedback regarding the support and communication you received. It's great to know you felt informed and understood the steps involved.

Rated 5 out of 5 stars

Great service!!

Good informative communication from Conor making it a service I would return to use again and again.

November 14, 2025
Ryder & Dutton Mortgage Advice Bureau logo

Reply from Ryder & Dutton Mortgage Advice Bureau

Thank you for sharing your feedback; we appreciate it.

Rated 5 out of 5 stars

Ryan was great in ensuring I got the…

Ryan was great in ensuring I got the best mortgage and explained every step. Thanks to Laura who was very helpful in the process. I would highly recommend them both

November 14, 2025
Unprompted review
Ryder & Dutton Mortgage Advice Bureau logo

Reply from Ryder & Dutton Mortgage Advice Bureau

We're happy to hear that you had a positive experience and that you received the best mortgage for your needs. We appreciate your recommendation and thank you for your feedback.

Rated 5 out of 5 stars

I really appreciate the way Sharelle and Cassie handle my application.

I really appreciate the way Sharelle handle my application professionally before she handed over to Cassie. Both did an amazing job 👏.
I will recommend Sharelle anytime and any day. She was so respectful and polite when dealing with my application. Thank you so much both of you for the wonderful job.

October 18, 2025
Ryder & Dutton Mortgage Advice Bureau logo

Reply from Ryder & Dutton Mortgage Advice Bureau

We're happy to hear that you had such a positive experience! We appreciate your kind words regarding the handling of your application. It's great to know that our team's professionalism made a difference.

Rated 5 out of 5 stars

Everyone I dealt with at Ryder and…

Everyone I dealt with at Ryder and Dutton were absolutely supberb. Nothing was too much trouble and there was someone at the end of the phone if I had any questions.

November 14, 2025
Ryder & Dutton Mortgage Advice Bureau logo

Reply from Ryder & Dutton Mortgage Advice Bureau

We are so happy to hear that everyone you interacted with was superb and helpful. It's great to know our team was always available to assist you!

Rated 5 out of 5 stars

Conor and Lizzie have been fantastic

Conor and Lizzie have been fantastic. I've been kept fully informed throughout the process and they are always on the other end of the phone to answer all my questions. As a first time buyer, it can be a difficult process to navigate and they have made it all so easy. Thank you again

November 12, 2025
Unprompted review
Ryder & Dutton Mortgage Advice Bureau logo

Reply from Ryder & Dutton Mortgage Advice Bureau

We're happy to hear that the support you received made the process easy, especially as a first-time buyer. We appreciate you taking the time to share your positive experience.

Rated 5 out of 5 stars

Extremely helpful and informative

Extremely helpful and informative. made the whole process simple and easy.

November 3, 2025
Ryder & Dutton Mortgage Advice Bureau logo

Reply from Ryder & Dutton Mortgage Advice Bureau

We're happy to hear that our assistance made the process simple and easy for you. Thank you for your positive feedback!

Rated 5 out of 5 stars

Yes very good xxx

October 31, 2025
Ryder & Dutton Mortgage Advice Bureau logo

Reply from Ryder & Dutton Mortgage Advice Bureau

We're glad you had a very good experience. Thank you for your positive feedback; we appreciate it a lot.

Rated 5 out of 5 stars

Mortgage advisor

Andrew Pilkington was great talking us through all the information we needed to provide & dealing with any queries we had. He listened to what we needed in a mortgage & found us the right product. We had good communication with Andy & also with Lucy Simpson who kept us up to date with everything we had discussed & advised us on how to collect certain information.

October 27, 2025
Ryder & Dutton Mortgage Advice Bureau logo

Reply from Ryder & Dutton Mortgage Advice Bureau

We're happy to hear that you had a great experience. It's wonderful that you felt well-informed and supported throughout the process. We appreciate your positive feedback regarding the communication and the service you received in finding the right mortgage product for your needs.

Rated 5 out of 5 stars

The staff have been very professional…

The staff have been very professional accurate and effective. Big shout out to Pete and Dom for their professionalism and patience. You do a great job !

October 24, 2025
Ryder & Dutton Mortgage Advice Bureau logo

Reply from Ryder & Dutton Mortgage Advice Bureau

We appreciate you taking the time to share your positive experience. We're happy to hear that our team was professional, accurate, and effective for you.

Rated 5 out of 5 stars

The experience with my mortgage advisor…

The experience with my mortgage advisor Sharelle has been wonderful , everything was explained and dealt with professionalism and in a timely manner.

October 6, 2025
Ryder & Dutton Mortgage Advice Bureau logo

Reply from Ryder & Dutton Mortgage Advice Bureau

We're happy to hear that your mortgage experience was wonderful! We appreciate you mentioning the professionalism and timely manner in which everything was handled.

Rated 5 out of 5 stars

A Very Positive Experience!

​As a first-time buyer, I was dreading heading into the process of securing a mortgage. I was pleasantly surprised to find that Conor had everything under control.

​He explained the process thoroughly and reaffirmed the steps as we reached each stage, including when Lizzie would become involved to support the application. I really appreciated this, as I don't deal well with an immediate change of contact person.

​At all stages, I was openly asked if I had any questions or feedback on the process so far. While gathering paperwork was a stressful undertaking for me, going back and forth with my accountant (I imagined Conor banging his head against his office wall!), he was nothing but patient and friendly.

​Success! Mortgage secured! Thanks to Conor and Lizzie for making this a smooth process and, on the whole, a positive experience!

October 19, 2025
Unprompted review
Ryder & Dutton Mortgage Advice Bureau logo

Reply from Ryder & Dutton Mortgage Advice Bureau

We're happy to hear that your first-time buying experience was smooth. We appreciate your feedback regarding the clear communication and support provided during the mortgage process. We're glad we could make it a positive experience for you!

Rated 5 out of 5 stars

First class experience

From start to finish as first time buyers, both myself and my partner couldn’t fault a single thing they have done, Ryan and his assistant Laura made the whole process seamlessly smooth, the experience was stress free and they more than willing to listen, explain and answer any questions we had, would highly recommend sourcing a mortgage through Ryan and his team. Thank you again

October 16, 2025
Unprompted review
Ryder & Dutton Mortgage Advice Bureau logo

Reply from Ryder & Dutton Mortgage Advice Bureau

We're happy to hear that your first-time home buying experience was smooth and stress-free. We appreciate you highlighting our team's willingness to listen and explain everything clearly. Thank you for recommending our services!

Rated 5 out of 5 stars

Was a very smooth process to…

Was a very smooth process to re-mortgage for an help to buy. Conor and lizzie where amazing very approachable and answered any question’s I had and put all the stress I thought this process was going to cause to bed. Would definitely recommend Ryder and Dutton mortgage to friends and family and will use there services again in the future.

October 13, 2025
Unprompted review
Ryder & Dutton Mortgage Advice Bureau logo

Reply from Ryder & Dutton Mortgage Advice Bureau

We're happy the remortgage process for your help to buy was smooth. It's great to hear that our team was approachable and helpful, easing any concerns. We appreciate your recommendation!

Rated 5 out of 5 stars

I had the pleasure of working with Ryan…

I had the pleasure of working with Ryan as my mortgage advisor, and I cannot recommend him highly enough. From start to finish, Ryan demonstrated exceptional professionalism, deep knowledge of the mortgage market, and a genuine commitment to providing the best possible service. He took the time to clearly explain all available options, ensuring I fully understood each stage of the process.

What stood out most was his teams responsiveness and attention to detail — no question was ever too small, and they always made sure I felt informed and confident in my decisions. Their proactive communication and ability to simplify complex information made what could have been a stressful process feel smooth and straightforward.

Thanks to Ryan and Laura, with their expertise and support, I was able to secure the right mortgage for my needs with complete peace of mind. I would not hesitate to recommend him to anyone looking for a knowledgeable, trustworthy, and client-focused mortgage advisor.

August 26, 2025
Unprompted review
Ryder & Dutton Mortgage Advice Bureau logo

Reply from Ryder & Dutton Mortgage Advice Bureau

We appreciate you sharing your experience! We're happy to hear that our team's knowledge and responsiveness made the mortgage process smooth and straightforward for you. It's great to know you felt informed and confident in your decisions. Thank you for recommending our services!

Rated 5 out of 5 stars

My experience has been a very positive…

My experience has been a very positive one. My mortgage advisor Rob Paley has been a massive support all through the stages. With the help of Harriet Thompson my dedicated administrator the whole process has been seamless and hitch free. Would definitely recommend MAB to anyone.

October 9, 2025
Ryder & Dutton Mortgage Advice Bureau logo

Reply from Ryder & Dutton Mortgage Advice Bureau

We're happy to hear that you had a positive experience. We appreciate your recognition of the support provided during the process, and we're glad it was seamless for you. Thanks for recommending our services!

Rated 5 out of 5 stars

Genuinely useful advice and service, highly recommended.

Vicky Charlesworth and Cassie Coates were brilliant and helped me so much as well as saving me a lot of money. They were communicative, understood what I needed and had knowledge of where I was up to with my mortgage, insurance and house purchase without me having to explain each time I spoke. I couldn't have asked for more from them and I'm really happy with how everything went. They made sure I knew when they needed info from me and they always stuck to, or were available for, agreed phone appointments. At no point did I feel pressurised into anything that didn't meet my needs and I'm really happy with the mortgage and insurance that I took out with them. Thank you so much, you made everything so much easier than I thought it would be and you made sure I was kept informed throughout.

September 1, 2025
Unprompted review
Ryder & Dutton Mortgage Advice Bureau logo

Reply from Ryder & Dutton Mortgage Advice Bureau

We're happy to hear that you had such a positive experience. It's great to know that the team's communication and knowledge were so helpful during your mortgage and insurance process. We appreciate your kind words and are glad we could make the process easier for you. Thank you for sharing your feedback.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look