Ryder & Dutton Mortgage Advice BureauReviews 

469
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 168 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, knowledge, and supportive approach, making complex processes feel straightforward and stress-free. The service provided is frequently described as excellent, with many appreciating the clear guidance, efficiency, and personalized attention received throughout their journey. Reviewers highlight the exceptional customer service, noting quick response times and constant updates that kept them informed and at ease. However, some customers also noted that dealing with multiple contacts could be confusing, suggesting a desire for clearer communication channels. A few other people also felt that initial in-person meetings could help tailor support more effectively to individual knowledge levels.

What people talk about most

Staff

People report positive experiences with staff, highlighting their professionalism, helpfulness, and... See more

Service

Users describe positive interactions with service, highlighting the excellent and prompt support received... See more

Customer service

Clients share positive opinions on customer service, consistently highlighting the helpfulness and... See more

User experience

Reviewers mention positive feedback about user experience, with many finding the process clear, smooth, and... See more

Response time

Customers had positive experiences with response times, frequently highlighting the excellent and effective... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I have recently used the MAB services and been supported by Vicky Charlesworth & Cassie Coates. The support has been unmatched. They have made the process stress free, the have guided me through every... See more

Company replied

Rated 5 out of 5 stars

As a first time buyer, Ryan Constantine and Laura Turney made the whole experience as stress free as possible. They were both very knowledgeable and communicative. I could always ask them questions an... See more

Company replied

Rated 5 out of 5 stars

Highly recommend using the Mortgage Advice Bureau. We came across a few stumbling blocks whilst trying to secure our mortgage and our advisor (Michael Royle) really helped us to get everything sort... See more

Company replied

Rated 5 out of 5 stars

I can highly recommend Conor and Lizzie. Conor really knows his stuff. I was updated every step of the way and clearly advised on all aspects of the process. Conor even responded whilst he was off o... See more

Company replied


Company details

  1. Mortgage Broker

Written by the company

Mortgage Advice Bureau works with Ryder & Dutton to provide our clients with expert mortgage advice. With a dedicated team of professional advisers based across our network of branches, we can search 1000s of mortgage deals to find the right deal for your circumstance, including exclusive deals not available on the high street.


Contact info

4.9

Excellent

TrustScore 5 out of 5

469 reviews

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4.9

All reviews

(469)

151 reviews in the last 12 months

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Rated 5 out of 5 stars

My mortgage adviser was Vicky…

My mortgage adviser was Vicky Charlesworth and she was excellent from start to finish. I'm a first time buyer and she helped ease my anxieties immediately. She was always happy to answer any questions I had and I felt like I was always kept in the loop of what was going on. Highly recommend!

February 16, 2026
Unprompted review
Ryder & Dutton Mortgage Advice Bureau logo

Reply from Ryder & Dutton Mortgage Advice Bureau

We're happy to hear that you had such a positive experience. It's great to know that you felt supported and informed throughout the process, especially as a first-time buyer. Thank you for recommending our services!

Rated 5 out of 5 stars

Our mortgage advisor was Vicky…

Our mortgage advisor was Vicky Charlesworth she was brilliant and got our mortgage done so quickly from our first conversation she made me feel so comfortable Vicky got us the best deal and rate and I am so happy

February 9, 2026
Unprompted review
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Reply from Ryder & Dutton Mortgage Advice Bureau

We're happy to hear that you had such a positive experience! It's great to know that you felt comfortable and that we secured the best deal for you. Thank you for sharing.

Rated 5 out of 5 stars

We had a great experience with Conor-…

We had a great experience with Conor- he was very thorough and supported us to get the best deal. Our mortgage got approved very quickly and it certainly took the stress out of the process. Communication was good throughout and he was flexible with times to acommodate our busy work life. Thanks so much Conor & team

January 5, 2026
Unprompted review
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Reply from Ryder & Dutton Mortgage Advice Bureau

We're happy to hear that the mortgage process was less stressful because of our support. We appreciate that you found our communication helpful and that we could accommodate your schedule. Thank you for your positive feedback!

Rated 4 out of 5 stars

Very good service and excellent team.

Very good service provided by the advisors. Would recommend to my friends.

February 10, 2026
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Reply from Ryder & Dutton Mortgage Advice Bureau

We're happy to hear that you had a positive experience with our advisors. We appreciate your recommendation and thank you for your feedback.

Rated 5 out of 5 stars

The experience with my mortgage advisor…

The experience with my mortgage advisor Vicky Chalsworth has been wonderful , everything was explained and dealt with professionalism. She is pleasent and has patience makes me informed with all necessary advice that is useful for me as a first time buyer. Highly recommended 😊

February 9, 2026
Unprompted review
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Reply from Ryder & Dutton Mortgage Advice Bureau

We're happy to hear that your experience was wonderful. We appreciate your kind words and are so glad that the advice and explanations were useful as you navigated the process as a first-time buyer.

Rated 5 out of 5 stars

Conor has been great throughout this…

Conor has been great throughout this process, we were first time buyers so didn’t have a clue what we were doing! But we always felt we could contact Conor any time if we had any questions and he was always happy to help! Thanks so much.

February 5, 2026
Unprompted review
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Reply from Ryder & Dutton Mortgage Advice Bureau

We're happy to hear that the support provided was helpful during your first home-buying experience. We appreciate you highlighting the positive assistance received and thank you for your feedback!

Rated 5 out of 5 stars

Couldn't recommend more.

Me and my fiancée are first-time buyers, so clear, effective communication has been absolutely paramount for us throughout the process. From the very beginning, the experience has been superb. I was initially helped by Rob, who is incredibly friendly and easy to talk to, and always took the time to explain everything clearly and thoroughly, no matter how small the question. That alone made what can be a very daunting process feel far more manageable and reassuring.

As we progressed, I began working with Katie, and although it hasn’t been for long, she has been just as communicative, helpful, and friendly. Both Rob and Katie are quick to respond, efficient, and genuinely seem to care about making sure you understand what’s going on at every stage. Overall, it’s been a fantastic experience, and I honestly could not recommend them more.

January 30, 2026
Unprompted review
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Reply from Ryder & Dutton Mortgage Advice Bureau

We're happy to hear that your experience has been superb, especially as first-time buyers. It's great to know the communication and support you received made the process manageable and reassuring. We appreciate your recommendation!

Rated 5 out of 5 stars

Professional

Professional, good service, clear and understandable explanation, good listening skills on what you need .

January 6, 2026
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Reply from Ryder & Dutton Mortgage Advice Bureau

We appreciate you sharing your feedback! We're happy to hear that you found our service professional and our explanations clear. Thanks for your comments.

Rated 5 out of 5 stars

De representative said well professional

De representative said well professionals, respectful,calm and very polite and really helpful and got alot of skill and knowledge
Applause for Robert and Katie

November 12, 2025
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Reply from Ryder & Dutton Mortgage Advice Bureau

We're happy to hear that our team was professional, respectful, calm, and helpful! We appreciate your recognition of their skills and knowledge. Thank you for your feedback.

Rated 5 out of 5 stars

Ryan and Laura were fantastic…

Ryan and Laura were fantastic throughout my mortgage application and I’m so grateful for their support.

They were professional, patient and proactive at every stage, keeping me informed and working hard to move things forward when challenges came up. Their knowledge and persistence made a huge difference, and thanks to their efforts my mortgage offer was successfully issued.

I wouldn’t hesitate to recommend Ryan and Laura to anyone looking for reliable, supportive mortgage advice.

January 19, 2026
Unprompted review
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Reply from Ryder & Dutton Mortgage Advice Bureau

We're so glad to hear about your positive experience! We appreciate your kind words regarding the support provided during your mortgage application. We are grateful for your recommendation and wish you all the best.

Rated 5 out of 5 stars

Stress-free and quick

Meg and Holly provided an stress-free, quick service and gave fantastic advice on our mortgage and moving services. Thank you so much!

December 16, 2025
Unprompted review
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Reply from Ryder & Dutton Mortgage Advice Bureau

We're happy to hear that our team provided such a stress-free and quick service. We appreciate your kind words and are grateful for your feedback!

Rated 5 out of 5 stars

The process was good

The process was good, only the delay from the vendors side

November 12, 2025
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Reply from Ryder & Dutton Mortgage Advice Bureau

We're happy to hear that the process was good and appreciate your feedback.

Rated 5 out of 5 stars

Rob Paley and Katie Sleightholm are the experts!…

Rob Paley and Katie Sleightholm made our experience great! From the start to finish we were guided and advised with their expert advice and years of experience. Rob and Katie were always quick at hand to answer any questions we had. We felt very comforted knowing we had the experts helping us through the process. I will always strongly advise anyone to speak with Rob and Katie for your mortgage in the first instance, they are the experts and you'll be so happy you did! Trust me! Thank you so much Rob and Katie.

January 16, 2026
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Reply from Ryder & Dutton Mortgage Advice Bureau

We're happy to hear that our guidance and expertise made your experience great. It's wonderful to know that we were able to provide comfort and answer your questions effectively. Thank you for your strong recommendation!

Rated 5 out of 5 stars

Skilled, kind, caring and thoughtful

I can highly recommend Conor and Lizzie. Conor really knows his stuff. I was updated every step of the way and clearly advised on all aspects of the process. Conor even responded whilst he was off on his Christmas annual leave, a lot of care and thought went into the process which can be overwhelming at the best of times, especially around Christmas.

January 14, 2026
Unprompted review
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Reply from Ryder & Dutton Mortgage Advice Bureau

We're happy to hear that you had such a positive experience. We appreciate you highlighting the care and attention to detail provided, even during the Christmas break. Thank you for your kind words and recommendation!

Rated 5 out of 5 stars

I like the professionalism they showed me amd break down informations which was easy to understand i would highly recomend the company ryder and dutton have been helping me with my mortgage

My experience with ryder and dutton was smooth and i like the approach they explained to me about the product and brake it down to simple to understand

January 9, 2026
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Reply from Ryder & Dutton Mortgage Advice Bureau

We're happy to hear that your experience was smooth and that our approach to explaining the product was helpful and easy to understand. Thank you for your feedback.

Rated 5 out of 5 stars

Conor and Lizzie have made my mortgage…

Conor and Lizzie have made my mortgage process feel so easy and smooth! I couldn’t recommend them more, great communication, quick responses and really took the time to find me the best product to go with. Thanks guys!!

January 14, 2026
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Reply from Ryder & Dutton Mortgage Advice Bureau

We're so happy to hear that the mortgage process was easy and smooth for you! We appreciate your kind words regarding our communication and dedication to finding the best product. Thanks!

Rated 5 out of 5 stars

Conor was fantastic

Conor was fantastic, he was very thorough and made the whole process extremely easy. We are glad we used the MAB and will be happy to use again.
Lizzie was great also.

December 25, 2025
Unprompted review
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Reply from Ryder & Dutton Mortgage Advice Bureau

We're happy to hear that the process was easy and thorough for you. We appreciate your feedback and are glad you had a great experience. We look forward to helping you again!

Rated 5 out of 5 stars

Highly recommend using the Mortgage…

Highly recommend using the Mortgage Advice Bureau. We came across a few stumbling blocks whilst trying to secure our mortgage and our advisor (Michael Royle) really helped us to get everything sorted efficiently. Any questions we had he was quick to answer and offer his advice. Thank you Michael.
Shoaib on the support team also helped us to finish the finer details of mortgage offer, again being very efficient in responding and helping us out, thanks!

January 9, 2026
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Reply from Ryder & Dutton Mortgage Advice Bureau

We appreciate your positive feedback and thank you for recommending our services.

Rated 5 out of 5 stars

Vicky made our experience great

Vicky made our experience great, she is very attentive and provides a person centred approach. She is able to provide information upon request and has reassured us throughout the experience. As first time buyers we needed guidance, Vicky allowed us to feel at ease.

December 29, 2025
Unprompted review
Ryder & Dutton Mortgage Advice Bureau logo

Reply from Ryder & Dutton Mortgage Advice Bureau

We're happy to hear that your experience was great! We appreciate your kind words regarding the support provided, especially as first-time buyers. Thank you for your feedback.

Rated 5 out of 5 stars

An excellent service overall

An excellent service overall. With gokd guidance and advice along the entire process and painless as possibly be. As well the fact they were able to get a good deal and ensuring no surprises awaiting me. Many thanks to Zara and Harriet for the assistance they both provided. Cannot fault them and will be happy to recommend them to whoever needs their mortgage/ remortgage doing.

December 23, 2025
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Reply from Ryder & Dutton Mortgage Advice Bureau

We're happy to hear that you had such a positive experience! We appreciate your kind words and thank you for your recommendation!

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