Ryder & Dutton Mortgage Advice Bureau Reviews 

486
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 159 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional dedication of the professional advisors who consistently provide fast responses, thorough guidance, and clear explanations throughout the entire mortgage journey. Many consumers genuinely appreciate how friendly and approachable the team remains, making every single interaction reassuring, highly supportive, and completely stress-free for first-time buyers. Some people mentioned that the mortgage process can initially feel overwhelming or confusing when coordinating details with multiple staff members. Nevertheless, reviewers emphasize that the dedicated personnel quickly address all emerging queries and expertly guide their clients successfully from start to finish.

What people talk about most

Staff

People report positive experiences with staff, highlighting their professionalism, patience, and dedication... See more

Service

Consumers find service to be positive, highlighting professional, supportive, and highly efficient assistance... See more

Customer service

Reviewers highlight positive aspects of customer service, noting that agents are consistently supportive,... See more

User experience

Customers consistently note positive experiences with user experience, highlighting a smooth, fast, and... See more

Response time

Reviewers express great satisfaction and appreciation regarding the rapid response times. Consumers... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Michael Royle at Ryder & Dutton is your go to mortgage advisor. Impeccable communication skills, lovely friendly person. We’ve had bad experiences in the past (other people) where communication wasn’... See more

Company replied

Rated 5 out of 5 stars

We have used Michael Royle and his team for a number of years, members of my family also appoint Michael to sort a mortgage when moving house or renewing their mortgage. Each time the whole process i... See more

Company replied

Rated 5 out of 5 stars

I have recently used the MAB services and been supported by Vicky Charlesworth & Cassie Coates. The support has been unmatched. They have made the process stress free, the have guided me through every... See more

Company replied

Rated 5 out of 5 stars

Highly recommend using the Mortgage Advice Bureau. We came across a few stumbling blocks whilst trying to secure our mortgage and our advisor (Michael Royle) really helped us to get everything sort... See more

Company replied


Company details

  1. Mortgage Broker

Written by the company

Mortgage Advice Bureau works with Ryder & Dutton to provide our clients with expert mortgage advice. With a dedicated team of professional advisers based across our network of branches, we can search 1000s of mortgage deals to find the right deal for your circumstance, including exclusive deals not available on the high street.


Contact info

4.9

Excellent

TrustScore 5 out of 5

486 reviews

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4.9

All reviews

(486)

149 reviews in the last 12 months

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Rated 5 out of 5 stars

As a first time buyer Vicky the advisor…

As a first time buyer Vicky the advisor and Cassie the administrator made it very simple and straight forward to navigate something that was new to us. The many questions we had were answered promptly. I would 100% recommend Ryder & Dutton mortgage advice bureau.

April 28, 2026
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Reply from Ryder & Dutton Mortgage Advice Bureau

We're happy to hear that the team made the process simple for you as first-time buyers. We appreciate your recommendation and that our prompt answers helped you.

Rated 5 out of 5 stars

Vicky Charlesworth was so much help you…

Vicky Charlesworth was so much help you wouldn’t understand she replied and answered all my questions and queries so quickly efficiently and made my experience on buying my first home so easy I would do it all over again thanks so much to her and the team that worked with her they were all amazing. (cassie Coates her admin and Mikela who started the process)

April 28, 2026
Unprompted review
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Reply from Ryder & Dutton Mortgage Advice Bureau

We're happy to hear that the team provided such excellent support during your first home-buying experience. We appreciate your kind words and are glad everything went smoothly for you. Thanks for the positive feedback!

Rated 5 out of 5 stars

Vicky Charlesworth Cassie Coates

Me and my partner had Vicky Charlesworth has our mortgage advisor , she has been great from day one ,easy to talk to and couldn’t go any further in helping us with our situation.
Buying a house is stressful and she managed to take away any stress with the financial/ mortgage side of things .

Any time of day or last minute requests she was able to sort for me I was thoroughly impressed with the service

Cassie Coates works under her and is also very helpful and knowledgeable thank you both for all your efforts we are grateful to have you included in our process

April 1, 2026
Unprompted review
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Reply from Ryder & Dutton Mortgage Advice Bureau

We're happy to hear that you had a great experience. It's wonderful to know that the team was helpful and made the financial aspects of buying a house less stressful for you. We appreciate your kind words and are grateful for your feedback.

Rated 5 out of 5 stars

Mortgage helped by Vicky Charlesworth and Cassie Coates

For my Mortgage I have been helped by Vicky Charlesworth and Cassie Coates, being a first time buyer and not really understanding a lot of it, both Vicky and Cassie have been amazing at guiding through the process and explaining things in such detail in particular if I am ever confused on anything giving me a call to talk it through I can’t speak highly enough at how both have gone out of their way and been so kind and supportive throughout the process.

April 24, 2026
Unprompted review
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Reply from Ryder & Dutton Mortgage Advice Bureau

We're happy to hear that our team provided amazing guidance and support during your first home-buying experience. We appreciate you highlighting their detailed explanations and kindness. Thank you for your positive feedback!

Rated 5 out of 5 stars

I had a really positive experience with…

I had a really positive experience with this mortgage advice company. From start to finish, they were incredibly compassionate and understanding, which made what can often be a stressful process feel much more manageable. They were always available to take my calls, no matter the time, and consistently provided clear, reasonable, and honest answers to all my questions.

Their professionalism, patience, and genuine willingness to help really stood out. I felt supported throughout the entire process, and nothing ever seemed like too much trouble for them. I would highly recommend their services to anyone looking for reliable and approachable mortgage advice.

Special thanks goes to Alicja Debicka and Mohammed Shoiab most especially for this service. They were awesome and held my hand through out the process.

April 23, 2026
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Reply from Ryder & Dutton Mortgage Advice Bureau

We're happy to hear that you had such a positive experience! We aim to provide compassionate and clear guidance, and we're so glad our support made the process manageable. It's wonderful to know our patience and willingness to help stood out. Thank you for recommending our services and for your kind words.

Rated 5 out of 5 stars

Efficient and Proffessional Ryder and Dutton Mortgage Advice Bureau

I recently used Ryder & Dutton Mortgage Advice Bureau for my mortgage in Oldham, and I couldn’t be happier with the service I received.
Rob Paley was absolutely brilliant from start to finish. He took the time to clearly explain the financial risks involved and made sure I fully understood my options. Despite my CCJ and the rate increase in April, he worked incredibly hard to secure me the best possible mortgage deal. His knowledge, honesty, and support really gave me confidence throughout the process.
I also want to give a big thank you to Katie Sleightholm, who was fantastic throughout. She handled all of my admin questions with patience and responded incredibly quickly every time. Nothing ever felt like too much trouble, and she made the whole journey feel smooth and stress-free.
Overall, a professional, supportive, and highly efficient team. I’d highly recommend Ryder & Dutton Mortgage Advice Bureau to anyone looking for expert mortgage advice, especially if you’re dealing with more complex circumstances. 10/10

April 23, 2026
Unprompted review
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Reply from Ryder & Dutton Mortgage Advice Bureau

We're happy to hear that you had such a positive experience. We appreciate your kind words about the team's dedication to explaining financial risks and securing the best possible mortgage deal for you, despite the challenges. We're glad the team provided you with confidence and support. Thank you for the 10/10 rating!

Rated 5 out of 5 stars

Supportive, professional and made the process easy

Shoaib and Alicja were absolutely fantastic in supporting us through our mortgage application. From the very beginning, they were both approachable, knowledgeable and always took the time to explain things clearly, which really helped reduce the stress of the whole process.

They kept us updated at every stage and were always quick to respond to any questions we had, no matter how small. Their guidance and reassurance made a big difference, especially when things felt overwhelming.

What really stood out was how genuinely supportive and patient they were – we never felt rushed or like just another case. It felt like they really cared about getting the best outcome for us.

I would highly recommend Shoaib and Alicja to anyone looking for mortgage advice. Thank you both for making what can be a stressful process feel so much smoother!

February 15, 2026
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Reply from Ryder & Dutton Mortgage Advice Bureau

We're happy to hear that the mortgage application support was fantastic! We appreciate that our approachability, knowledge, and clear explanations helped reduce stress. It's great to know that our updates, responsiveness, guidance, and genuine support made a difference. Thank you for recommending our services!

Rated 5 out of 5 stars

Zara and Katie

We had a fantastic experience working with Zara as our mortgage advisor. From the very beginning, she was knowledgeable, approachable, and incredibly supportive throughout what can often be a stressful process. Zara took the time to explain everything clearly, answered my many questions promptly and made sure we felt confident at every stage. Thanks to her guidance and dedication, our house purchase became a reality much more smoothly and we couldn’t have done it without her.

We’d also like to give a special mention to Katie from the mortgage support team. She regularly checked in with us, kept us updated, and made sure everything was progressing as it should. Her reassurance and attention to detail really made a difference and helped ease any worries along the way.

We’re truly grateful for all the support we received and wouldn’t hesitate to recommend Zara and the team to anyone looking for a reliable and professional mortgage service.

April 15, 2026
Unprompted review
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Reply from Ryder & Dutton Mortgage Advice Bureau

We're happy to hear that you had a fantastic experience. We appreciate your kind words regarding the support and guidance you received, making your house purchase a smooth process. We're also glad that the team's regular check-ins and updates were reassuring. Thank you for recommending our service.

Rated 5 out of 5 stars

Ryan an laura make the whole process…

Ryan an laura make the whole process alot less stressful than i expected. Would highly recommend any first time buyer to use them

April 13, 2026
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Reply from Ryder & Dutton Mortgage Advice Bureau

We're happy to hear that the process was less stressful than you expected. We appreciate your recommendation, especially for first-time buyers!

Rated 5 out of 5 stars

"I am extremely happy with the mortgage advice Bureau with Robert

"I am extremely happy with the mortgage advising service provided by Robert Paley and Katie Sleightholm They were highly professional, and their service was exceptional. Every step of the process was handled with great care and attention to detail. Whenever they gave me a time, they always provided me with extra time as well, which was really helpful. I would recommend them to anyone seeking reliable ryder & dutton mortgage advice Bureau

March 17, 2026
Unprompted review
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Reply from Ryder & Dutton Mortgage Advice Bureau

We're happy to hear that you had such a positive experience with our mortgage advising service. We appreciate your kind words regarding our professionalism and attention to detail. It's great to know the extra time provided was helpful. Thank you for recommending us!

Rated 5 out of 5 stars

Absolutely amazing service especially…

Absolutely amazing service especially from Vicky Charlesworth and Cassie Coates, as a first time buyer who had absolutely no clue what I was doing they made the process very easy, guided me step by step and I would personally recommend the both of them for anyone who is looking to buy. Thanks a lot :).

April 9, 2026
Unprompted review
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Reply from Ryder & Dutton Mortgage Advice Bureau

We're happy to hear that you had such a positive experience! It's wonderful that the team made the buying process easy and provided excellent guidance. We appreciate your recommendation and thank you for your feedback.

Rated 5 out of 5 stars

Great communication and guidance

I had a really positive experience with Conor and Lizzie. Conor was very communicative and knowledgeable, and always kept me updated throughout the process. He explained things clearly and made everything feel straightforward and manageable. Thank you both for your help!

April 1, 2026
Unprompted review
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Reply from Ryder & Dutton Mortgage Advice Bureau

We're happy to hear that you had such a positive experience. We appreciate your kind words regarding the clear communication and straightforward process. Thank you for your feedback!

Rated 5 out of 5 stars

Very pleased with the service

Very pleased with the service. Would recommend. Got my mortgage sorted and took all the stress out of the process

March 30, 2026
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Reply from Ryder & Dutton Mortgage Advice Bureau

We're happy to hear that our service met your needs. Thank you for recommending us; we appreciate you entrusting us with your mortgage.

Rated 5 out of 5 stars

KYLIE BELL & KATIE SLIEGHTHOLME

My journey began with having the absolute pleasure of being introduced to the amazing Kylie Bell.

From the very beginning of the process Kylie talked and walked me through the entire process gave me her honest and best advice.Kylie was on hand for all my questions there were many, her support was unwavering and simply made the whole experience smooth and stress free for me.

Kylie then handed me over to Katie Slieghtholme who picked up the baton and is now looking after me until completion, again the communication and support I have received from Katie is excellent.

In summary the support and advice I have received so far from Kylie and now Katie is first rate and an absolute credit to your organisation.

March 13, 2026
Unprompted review
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Reply from Ryder & Dutton Mortgage Advice Bureau

We're happy to hear that you had such a positive experience. It's wonderful to know that the support and communication you received were first-rate. We appreciate you sharing your journey and highlighting the exceptional service provided. Thank you for your feedback.

Rated 5 out of 5 stars

Ryan was excellent and very helpful

Ryan was excellent and very helpful. He was always on hand to help with any questions or queries we had and happy to assist when needed.
Couldn’t recommend them more!

April 1, 2026
Unprompted review
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Reply from Ryder & Dutton Mortgage Advice Bureau

We're happy to hear that our assistance was helpful and that you found our team member readily available and supportive. Thank you for your recommendation!

Rated 5 out of 5 stars

Extremely efficient and fantastic communication

Conor and Lizzie were both extremely efficient at getting my mortgage processed, despite a few hurdles along the way. I was never chasing them up on anything and the communication was fantastic highly recommend.

March 24, 2026
Unprompted review
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Reply from Ryder & Dutton Mortgage Advice Bureau

We're happy to hear that the mortgage process was efficient and the communication was fantastic, even with the challenges. Thank you for your recommendation!

Rated 5 out of 5 stars

I had an excellent experience working…

I had an excellent experience working with Zara as my mortgage advisor. From the very beginning, she was professional, approachable, and incredibly knowledgeable, making what can often feel like a stressful process smooth and straightforward.

Zara took the time to clearly explain all my options, ensuring I fully understood each step before moving forward. She was always responsive, patient with my questions, and genuinely committed to finding the best possible solution for my situation. Her attention to detail and proactive communication gave me complete confidence throughout the entire process.

What really stood out was how much she cared about getting the right outcome, not just a quick one. I always felt like I was in safe hands, and that level of trust is invaluable when making such an important financial decision.

I wouldn’t hesitate to recommend Zara to anyone looking for a reliable, supportive, and highly competent mortgage advisor.

March 20, 2026
Unprompted review
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Reply from Ryder & Dutton Mortgage Advice Bureau

We're happy to hear that you had such a positive experience! We appreciate you highlighting the care and attention to detail provided during your mortgage process. It's great to know that you felt supported and confident. Thank you for your recommendation!

Rated 5 out of 5 stars

Vicky and Cassie were brilliant they…

Vicky Charlesworth and Cassie Coates were brilliant they made buying a house a lot less stressful than it should of been. They were very quick in their responses and answered every query we had quickly and professional. Thank you very much.

March 4, 2026
Unprompted review
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Reply from Ryder & Dutton Mortgage Advice Bureau

We're happy to hear that the house buying process was less stressful because of the quick and professional support you received. Thank you for your very positive feedback.

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