Ryder & Dutton Mortgage Advice Bureau Reviews 459

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 190 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for their professional conduct, knowledge, and helpfulness, making the entire process stress-free. Many people highlight the excellent service and customer support, noting the efficiency and ease of their overall experience. Reviewers are particularly impressed with the quick response times and the smooth user experience, appreciating the clear advice and constant updates provided. However, some customers also noted that dealing with multiple people simultaneously could be confusing, suggesting that an initial in-person meeting might help clarify roles and customer knowledge levels.

What people talk about most

Staff

People report positive experiences with staff. Customers consistently praise the team's professionalism,... See more

Service

Reviewers mention positive feedback about service. Customers consistently praise the professionalism,... See more

Customer service

Clients share positive opinions on customer service, highlighting the helpfulness, responsiveness, and... See more

User experience

Customers consistently note positive experiences with user experience. Many reviewers, especially first-time... See more

Response time

Users describe positive interactions with response times. Customers consistently praise the quick and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

As a first time buyer, Ryan Constantine and Laura Turney made the whole experience as stress free as possible. They were both very knowledgeable and communicative. I could always ask them questions an... See more

Company replied

Rated 5 out of 5 stars

Highly recommend using the Mortgage Advice Bureau. We came across a few stumbling blocks whilst trying to secure our mortgage and our advisor (Michael Royle) really helped us to get everything sort... See more

Company replied

Rated 5 out of 5 stars

I can highly recommend Conor and Lizzie. Conor really knows his stuff. I was updated every step of the way and clearly advised on all aspects of the process. Conor even responded whilst he was off o... See more

Company replied

Rated 5 out of 5 stars

An excellent service overall. With gokd guidance and advice along the entire process and painless as possibly be. As well the fact they were able to get a good deal and ensuring no surprises awaiting... See more

Company replied


Company details

  1. Mortgage Broker

Written by the company

Mortgage Advice Bureau works with Ryder & Dutton to provide our clients with expert mortgage advice. With a dedicated team of professional advisers based across our network of branches, we can search 1000s of mortgage deals to find the right deal for your circumstance, including exclusive deals not available on the high street.


Contact info

4.9

Excellent

TrustScore 5 out of 5

459 reviews

5-star
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Rated 5 out of 5 stars

"I am extremely happy with the mortgage advice Bureau with Robert

"I am extremely happy with the mortgage advising service provided by Robert Paley and Katie Sleightholm They were highly professional, and their service was exceptional. Every step of the process was handled with great care and attention to detail. Whenever they gave me a time, they always provided me with extra time as well, which was really helpful. I would recommend them to anyone seeking reliable ryder & dutton mortgage advice Bureau

March 17, 2026
Unprompted review
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Reply from Ryder & Dutton Mortgage Advice Bureau

We're happy to hear that you had such a positive experience with our mortgage advising service. We appreciate your kind words regarding our professionalism and attention to detail. It's great to know the extra time provided was helpful. Thank you for recommending us!

Rated 5 out of 5 stars

Absolutely amazing service especially…

Absolutely amazing service especially from Vicky Charlesworth and Cassie Coates, as a first time buyer who had absolutely no clue what I was doing they made the process very easy, guided me step by step and I would personally recommend the both of them for anyone who is looking to buy. Thanks a lot :).

April 9, 2026
Unprompted review
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Reply from Ryder & Dutton Mortgage Advice Bureau

We're happy to hear that you had such a positive experience! It's wonderful that the team made the buying process easy and provided excellent guidance. We appreciate your recommendation and thank you for your feedback.

Rated 5 out of 5 stars

Great communication and guidance

I had a really positive experience with Conor and Lizzie. Conor was very communicative and knowledgeable, and always kept me updated throughout the process. He explained things clearly and made everything feel straightforward and manageable. Thank you both for your help!

April 1, 2026
Unprompted review
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Reply from Ryder & Dutton Mortgage Advice Bureau

We're happy to hear that you had such a positive experience. We appreciate your kind words regarding the clear communication and straightforward process. Thank you for your feedback!

Rated 5 out of 5 stars

Very pleased with the service

Very pleased with the service. Would recommend. Got my mortgage sorted and took all the stress out of the process

March 30, 2026
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Reply from Ryder & Dutton Mortgage Advice Bureau

We're happy to hear that our service met your needs. Thank you for recommending us; we appreciate you entrusting us with your mortgage.

Rated 5 out of 5 stars

KYLIE BELL & KATIE SLIEGHTHOLME

My journey began with having the absolute pleasure of being introduced to the amazing Kylie Bell.

From the very beginning of the process Kylie talked and walked me through the entire process gave me her honest and best advice.Kylie was on hand for all my questions there were many, her support was unwavering and simply made the whole experience smooth and stress free for me.

Kylie then handed me over to Katie Slieghtholme who picked up the baton and is now looking after me until completion, again the communication and support I have received from Katie is excellent.

In summary the support and advice I have received so far from Kylie and now Katie is first rate and an absolute credit to your organisation.

March 13, 2026
Unprompted review
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Reply from Ryder & Dutton Mortgage Advice Bureau

We're happy to hear that you had such a positive experience. It's wonderful to know that the support and communication you received were first-rate. We appreciate you sharing your journey and highlighting the exceptional service provided. Thank you for your feedback.

Rated 5 out of 5 stars

Ryan was excellent and very helpful

Ryan was excellent and very helpful. He was always on hand to help with any questions or queries we had and happy to assist when needed.
Couldn’t recommend them more!

April 1, 2026
Unprompted review
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Reply from Ryder & Dutton Mortgage Advice Bureau

We're happy to hear that our assistance was helpful and that you found our team member readily available and supportive. Thank you for your recommendation!

Rated 5 out of 5 stars

Extremely efficient and fantastic communication

Conor and Lizzie were both extremely efficient at getting my mortgage processed, despite a few hurdles along the way. I was never chasing them up on anything and the communication was fantastic highly recommend.

March 24, 2026
Unprompted review
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Reply from Ryder & Dutton Mortgage Advice Bureau

We're happy to hear that the mortgage process was efficient and the communication was fantastic, even with the challenges. Thank you for your recommendation!

Rated 5 out of 5 stars

I had an excellent experience working…

I had an excellent experience working with Zara as my mortgage advisor. From the very beginning, she was professional, approachable, and incredibly knowledgeable, making what can often feel like a stressful process smooth and straightforward.

Zara took the time to clearly explain all my options, ensuring I fully understood each step before moving forward. She was always responsive, patient with my questions, and genuinely committed to finding the best possible solution for my situation. Her attention to detail and proactive communication gave me complete confidence throughout the entire process.

What really stood out was how much she cared about getting the right outcome, not just a quick one. I always felt like I was in safe hands, and that level of trust is invaluable when making such an important financial decision.

I wouldn’t hesitate to recommend Zara to anyone looking for a reliable, supportive, and highly competent mortgage advisor.

March 20, 2026
Unprompted review
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Reply from Ryder & Dutton Mortgage Advice Bureau

We're happy to hear that you had such a positive experience! We appreciate you highlighting the care and attention to detail provided during your mortgage process. It's great to know that you felt supported and confident. Thank you for your recommendation!

Rated 5 out of 5 stars

Vicky and Cassie were brilliant they…

Vicky Charlesworth and Cassie Coates were brilliant they made buying a house a lot less stressful than it should of been. They were very quick in their responses and answered every query we had quickly and professional. Thank you very much.

March 4, 2026
Unprompted review
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Reply from Ryder & Dutton Mortgage Advice Bureau

We're happy to hear that the house buying process was less stressful because of the quick and professional support you received. Thank you for your very positive feedback.

Rated 5 out of 5 stars

Conor and Elizabeth are a credit to the company!

Having Conor and Elizabeth taking time to guide me through and answer all my questions was a god send in this process. I first met Conor when I was trying to get an offer in on another property, unfortunately that fell through as these things do but even months later he was super quick and efficient at helping me get an offer in and talking me through parts of the process I was unfamiliar with as a first time buyer! 10/10 would recommend Conor and Elizabeth to anyone I come across and will definitely use him myself in the future.

March 11, 2026
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Reply from Ryder & Dutton Mortgage Advice Bureau

We're happy to hear that the guidance provided was a godsend during the process. We appreciate you highlighting the support received, especially as a first-time buyer. Thank you for the recommendation!

Rated 5 out of 5 stars

Connor & Lizzie were amazing!

Connor & Lizzie were amazing!
Super helpful, responsive and knowledgeable, supporting us through every step (and getting us a great deal in the process!)

March 9, 2026
Unprompted review
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Reply from Ryder & Dutton Mortgage Advice Bureau

We're happy to hear that you had such a positive experience. We appreciate your kind words and are so glad we could support you throughout the process!

Rated 5 out of 5 stars

Absolute top drawer

Absolute top drawer help and support from Vicky Charlesworth, very knowledgable with our situation and as a result of her hard work we were able to get out of what appeared to be a dead end. Vicky was full of advice and support and I couldn’t recommend her or the Mortgage Advice Bureau enough. Thank you Vicky for all your help. Matt & Emma

February 2, 2026
Unprompted review
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Reply from Ryder & Dutton Mortgage Advice Bureau

We're happy to hear that our advice and support helped you navigate a difficult situation. We appreciate your kind words and are grateful for your recommendation. Thank you for sharing your positive experience!

Rated 5 out of 5 stars

We have had a lovely experience with…

We have had a lovely experience with Conor and Elizabeth so far and I cannot recommend them enough.

Conor has been amazing with the time and effort he’s put into answering our questions and supporting us through the process. we had plenty of questions and uncertainties, but he has made everything clear, straightforward, and completely stress-free.

He is always incredibly responsive, patient, and happy to explain every step in a way that is easy to understand. Nothing ever felt like too much trouble, and his advice was always honest, knowledgeable, and tailored to our situation.

Thanks to his professionalism, dedication, and support, securing our mortgage has felt smooth and manageable rather than overwhelming.

March 6, 2026
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Reply from Ryder & Dutton Mortgage Advice Bureau

We're happy to hear that you had a lovely experience. We appreciate your kind words regarding the support provided. It's great to know that the process was clear and stress-free, and that you found the advice helpful. Thank you for your positive feedback!

Rated 5 out of 5 stars

Ryan absolutely brilliant

Ryan absolutely brilliant also a massive thank you to Laura for keeping up to date with everything absolutely amazing team thank you

February 4, 2026
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Reply from Ryder & Dutton Mortgage Advice Bureau

Thank you for your kind review

Rated 4 out of 5 stars

Your website is easy to search for what…

Your website is easy to search for what you wanted.
Staff are well respected.

January 1, 2026
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Reply from Ryder & Dutton Mortgage Advice Bureau

We're happy to hear that our website was easy to navigate and that our staff were well-respected. We appreciate your positive feedback and your time.

Rated 5 out of 5 stars

Vicky Charlesworth

l am happy with the support l got from Mortgage adviser Vicky Charlesworth. She was helpful ,informative and made this mortgage process easier. I would highly recommend her .

February 13, 2026
Unprompted review
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Reply from Ryder & Dutton Mortgage Advice Bureau

We are happy to hear that the mortgage process was made easier for you with the help of our advisor. We appreciate your recommendation and positive feedback.

Rated 5 out of 5 stars

Our mortgage advisor Vicky Charlesworth…

Our mortgage advisor Vicky Charlesworth was just amazing always going the extra mile to communicate with us and help us to understand the whole process would highly recommend and would definitely be seeking her help again when it’s time to move again. Massive thank you to Vicky

March 3, 2026
Unprompted review
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Reply from Ryder & Dutton Mortgage Advice Bureau

We're happy to hear that you had such a positive experience! We appreciate your kind words and are so glad that the support and communication were helpful. We look forward to assisting you again in the future.

Rated 5 out of 5 stars

All round great experience

All round great experience. Ryan Constantine was my adviser, he was exceptionally helpful and informative. Many thanks.

March 3, 2026
Unprompted review
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Reply from Ryder & Dutton Mortgage Advice Bureau

We're happy to hear that you had such a positive experience. We appreciate you mentioning how helpful and informative our advisor was.

Rated 5 out of 5 stars

5 Star Service and Support

I have been working with Conor and Elizabeth throughout my mortgage journey, and I genuinely couldn’t have asked for better support. As a single parent navigating a house move alone, the process has felt daunting at times but they have been patient, thorough, and understanding. What really stands out for me is how efficient and timely they are with every query, update, or curveball. My circumstances have changed three separate times during the buying process, and each time they have adapted with professionalism and unwavering support. Nothing has been too much trouble, no question has felt stupid, and they have always made me feel like I had someone in my corner. I’m incredibly grateful for the level of care and dedication they have shown, and I would recommend their service to anyone, especially those who need a team who know what they are doing, are good at what they do, and delivers what they say they will.

March 2, 2026
Unprompted review
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Reply from Ryder & Dutton Mortgage Advice Bureau

We appreciate your kind words! We're happy to hear that the support we provided made your mortgage journey easier. It’s great to know our efficiency and adaptability helped during the process. We are grateful for your recommendation!

Rated 5 out of 5 stars

Professional and friendly service.

Having bought and sold houses in the past and knowing the nightmares that can occur we decided to this time employ the services of a mortgage advisor and we are very glad we did. Vicky Charlesworth has made the whole process incredibly easy and straight forward and whilst we are still going through the process we couldn’t recommend more highly.

March 2, 2026
Unprompted review
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Reply from Ryder & Dutton Mortgage Advice Bureau

We're happy to hear that the process has been incredibly easy and straightforward for you. We appreciate your high recommendation and are glad we could provide a positive experience. Thank you for sharing your feedback!

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