Fridge Friend Reviews 1,058

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 347 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the product for its effectiveness in extending the freshness of fruits and vegetables, leading to significant reductions in food waste and grocery bills. Many people found the quality of the product to be excellent, noting its ability to absorb ripening gases and eliminate fridge odors. The user experience is often highlighted as positive, with the product being easy to use and maintain. Conversely, some people were dissatisfied with the product, reporting that it did not work for them and that their produce still spoiled quickly. A few customers also mentioned issues with not receiving their orders or with the product leaking a sand-like powder after refreshing.

What people talk about most

Product

Reviewers mention positive feedback about the product, with many expressing satisfaction with its ability to... See more

Quality

Clients share positive opinions on quality, consistently reporting that the product significantly extends the... See more

User experience

Customers consistently note positive experiences with the user experience. Many reviewers are impressed that... See more

Value for money

Customers had positive experiences with value for money. Many reviewers consider it a worthwhile investment,... See more

Delivery service

Reviewers highlight positive aspects of delivery service. Customers consistently praise the quick and prompt... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Vegetables which are prone to early spoiling are fresh for significantly longer. For example, those small bunches of shallots from the supermarkets usually don't last long. Fridge Friend adds a good... See more

Company replied

Rated 5 out of 5 stars

I’ve only had my fridge friend for a week or so but already I’ve noticed an enormous difference in the preservation of fresh fruit and vegetables. In particular, bagged salad can now be used over f... See more

Company replied

Rated 5 out of 5 stars

Jonathan is responsive and took my feedback seriously which I did not expect! The after-sales support provided is reliable. Besides the monthly reminder for reset, they also make sure the product we i... See more

Company replied

Rated 5 out of 5 stars

Purchase was easy. Arrived within a week, and I live on an island off QLD. Access via water... All packaging was environmentally friendly. Fantastic. Thanks Ordered two, giving one to Dad's wo... See more

Company replied


Company details

  1. Food Products Supplier

Written by the company

The Fridge Friend filter is a scientifically-backed filter that when placed inside your fridge, keeps your produce fresh (and edible) for longer. A friend to your fridge, a friend to the planet.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Best Purchase Ever!

I was intimidated with the price point in the beginning but took action and bought 3. We love berries and we always end up wasting it as it gets bad too quickly. Fridge friend is a game changer for us. I can now buy more nice a week and keep them in the fridge and the berries are still good even after a week!

I also have meal kits and Fridge Friend keeps them fresh for longer.

The best part is I can use it for 3 years and reactivate it once a month so I am really saving heaps of money after all!

Even my husband is impressed. Thank you!

November 27, 2025
Unprompted review
Fridge Friend logo

Reply from Fridge Friend

Hi Louis,

We couldn't be happier than with your headline: "Best Purchase Ever" :-)
We're very happy to see you saving money and reducing food waste.
Cheers
Jonathan
Co-Founder

Rated 5 out of 5 stars

Fast delivery...easy to install...so…

Fast delivery...easy to install...so far the weird smells in the fridge have gone and the fruit and veg appears to be lasting longer than usual so very happy with the purchase.

November 3, 2025
Fridge Friend logo

Reply from Fridge Friend

Hi Nathan,
As a small, Aussie-owned family business, we take all feedback seriously.
Thank you for being so helpful, we really appreciate it.
Cheers
Jonathan
Co-Founder

Rated 5 out of 5 stars

Easy delivery and setup

Easy delivery and setup. Only been a week since starting to use it but fridge still smells fresh.

October 27, 2025
Fridge Friend logo

Reply from Fridge Friend

Hey Anne,
Gotta love a fresh smelling fridge, thanks for the feedback.
Cheers
Jonathan

Rated 5 out of 5 stars

It really works

I was skeptical about buying things online. But once I started using it. Fridge friend has lived up to it name.

October 27, 2025
Fridge Friend logo

Reply from Fridge Friend

Hi Craig, Thank you so much for your review.
Cheers Jonathan Co-Founder

Rated 3 out of 5 stars

No booklets

I ordered 5 fridge friends as presents but only received 1 booklet for operation, they have since sent me another 4 booklets, very good service

October 26, 2025
Fridge Friend logo

Reply from Fridge Friend

Hi Helen,

Thank you for joining the Fridge Friend family.

I'm sorry you only received one Freshness Blueprint booklet. We have recently started adding the booklet to every Fridge Friend to ensure this issue doesn't happen again.

Please email hello@fridgefriend.com.au, and I will personally organise to have four booklets shipped to you by Express Post.

I'm sorry for the inconvenience.

Cheers
Jonathan
Co-Founder

Rated 5 out of 5 stars

Fantastic product 👌

Purchase was easy.
Arrived within a week, and I live on an island off QLD. Access via water...
All packaging was environmentally friendly. Fantastic. Thanks
Ordered two, giving one to Dad's wonderful wife Jan for Xmas.
I'm loving mine. Will be purchasing other products in the future.

October 27, 2025
Fridge Friend logo

Reply from Fridge Friend

Hey Justine,
Thank you for your review and your generousity :-)
Cheers Jonathan Co-Founder

Rated 2 out of 5 stars

Haven’t noticed any difference with…

Haven’t noticed any difference with life of perishables in fridge

October 31, 2025
Fridge Friend logo

Reply from Fridge Friend

Hi Peter,

Thank you for joining the Fridge Friend family and for taking the time to write this review.

As a small, Aussie-owned family business, we take all feedback seriously.

I’m really sorry to hear it’s not working as expected—let’s see if we can turn that around quickly for you.

We want every customer to be 100% happy, and that can mean troubleshooting together, sending a replacement, or issuing a refund—whatever works best for you.

From experience, here are a few common reasons why results might vary:

1. Activation & care – It’s easy to miss a step during setup or maintenance. Here's a link to our latest Freshness Blueprint which is full of tips on how to get the best performance from your Fridge Friends: https://www.fridgefriend.com/pages/setup-guide

2. Placement matters – Fridge Friend works best near your fresh produce. If it’s tucked away on the top shelf or door, it may not be as effective.

3. Fridge airflow – Good circulation and smart storage can make a big difference. A crowded fridge may limit performance.

4. Timing – The minerals inside can take a few days to fully activate and create noticeable changes—especially in larger fridges.

5. Bigger loads – If your fridge is large or packed with fresh produce, you may need two or more units for the best effect.

It’s also worth noting that factors such as the freshness of your food to begin with, how often the fridge is opened, and local climate conditions can all play a role.

Here’s an article with lots of additional tips on how to get the most from your Fridge Friends: https://www.fridgefriend.com/blogs/news/how-to-store-fresh-produce

That said, occasionally we encounter a unit that simply doesn’t perform as it should. If that’s what’s happening here, we’ll replace it at no cost—or find a solution that works for you.

Cheers
Jonathan
Co-Founder

Rated 5 out of 5 stars

Fresh Produce

love this product... It does exactly what it says it will do..
🙌🏻🙏🫶

October 20, 2025
Fridge Friend logo

Reply from Fridge Friend

Hi Jackie,
Thanks for the feedback, we really appreciate it:-)
Cheers Jonathan Co-Founder

Rated 2 out of 5 stars

Greatly advertised

Greatly advertised - delivers 1/2 its promise

October 31, 2025
Fridge Friend logo

Reply from Fridge Friend

Hi Jina, and thank you for taking the time to write this review.

I’m really sorry to hear it’s not working as expected—let’s see if we can turn that around quickly for you.

We want every customer to be 100% happy, and that can mean troubleshooting together, sending a replacement, or issuing a refund—whatever works best for you.

As you haven't reached out to our Customer Happiness team, here are a few common reasons why results might vary:

1. Activation & care – It’s easy to miss a step during setup or maintenance. Here's a link to our latest Freshness Blueprint which is full of tips on how to get the best performance from your Fridge Friends: https://www.fridgefriend.com/pages/setup-guide

2. Placement matters – Fridge Friend works best near your fresh produce. If it’s tucked away on the top shelf or door, it may not be as effective.

3. Fridge airflow – Good circulation and smart storage can make a big difference. A crowded fridge may limit performance.

4. Timing – The minerals inside can take a few days to fully activate and create noticeable changes—especially in larger fridges.

5. Bigger loads – If your fridge is large or packed with fresh produce, you may need two or more units for the best effect.

It’s also worth noting that factors such as the freshness of your food to begin with, how often the fridge is opened, and local climate conditions can all play a role.

Here’s an article with lots of additional tips on how to get the most from your Fridge Friends: https://www.fridgefriend.com/blogs/news/how-to-store-fresh-produce

That said, occasionally we encounter a unit that simply doesn’t perform as it should. If that’s what’s happening here, we’ll replace it at no cost—or find a solution that works for you.

Cheers Jonathan Co-Founder

Rated 5 out of 5 stars

I've used other products before but…

I've used other products before but Fridge Friend is far superior. An Experiment—mushrooms in the fridge fo almost 2 weeks and still perfect.
Everything is lasting.
I'm very pleased.

October 31, 2025
Fridge Friend logo

Reply from Fridge Friend

Hi Jacqui, thank you for undertaking your experiment :-)
Cheers Jonathan Co-Founder

Rated 5 out of 5 stars

It's great. Everything stays fresh longer.

First couple of weeks and everything seems to last longer and stay fresh. Really works. 3 yrs of this should be a good return on investment.

October 31, 2025
Fridge Friend logo

Reply from Fridge Friend

Hey Graeme,
Great to hear you're reducing your food waste, and yes, you'll get 3 years' use out of your Fridge Friends.
Cheers Jonathan Co-Founder

Rated 5 out of 5 stars

5 star

Excellent product

October 30, 2025
Fridge Friend logo

Reply from Fridge Friend

Thanks for the 5 Stars Jay,
Cheers Jonathan Co-Founder

Rated 5 out of 5 stars

Love it

Love it! Fridge smells much better, and produce lasts longer. Does what it says on the box, and it's so easy to tuck them away.

October 7, 2025
Fridge Friend logo

Reply from Fridge Friend

Hi Beppe,
It's great to hear that you're reducing your food waste and saving $$$ with Fridge Friends. Cheers Jonathan, Co-Founder

Rated 5 out of 5 stars

These things really work

These things really work my veggies now stay fresher for weeks. Very happy and worth the cost

November 20, 2025
Unprompted review
Fridge Friend logo

Reply from Fridge Friend

Hey Bryan,
It's great to hear that you're reducing your food waste and saving $$$ with Fridge Friends. Cheers Jonathan, Co-Founder

Rated 5 out of 5 stars

It seems to work!

It seems to work!

October 20, 2025
Fridge Friend logo

Reply from Fridge Friend

Thanks for the 5 Star review, Genevieve :-)
Cheers Jonathan Co-Founder

Rated 1 out of 5 stars

Doesn't work at all

Doesn't work at all
Made no difference. I've thrown it in the bin

November 15, 2025
Unprompted review
Fridge Friend logo

Reply from Fridge Friend

Hi Ed,
Thank you for your review, and I'm sorry your Fridge Friend didn't perform as we both expected.

Every Fridge Friend comes with a 90-day money-back guarantee and a 3-year replacement warranty.

I am more than happy to replace your unit free of charge, even though you have thrown it in the bin.

I can't find your order in our system or a Customer Support request, so please email me directly via hello@fridgefriend.com.au and I will assist you personally.

Cheers
Jonathan
Co-Founder

Rated 5 out of 5 stars

I bought these as an experiment

I bought these as an experiment.
Holly dooly, was I surprised.
Worked a treat. We are getting about 2 weeks out of our berries we purchase now. Fruit and veg lasting a lot longer. Can't recommend them enough!.

September 1, 2025
Unprompted review
Fridge Friend logo

Reply from Fridge Friend

Hey Sam,

Thank you for taking the time to write this review. We couldn't be happier that you're thrilled with your Fridge Friends.

Cheers
Jonathan
Co-Founder

Rated 5 out of 5 stars

I actually think it really helps keep…

I actually think it really helps keep your fridge fresher smelling and fresh food definitely is lasting a little longer.

October 23, 2025
Fridge Friend logo

Reply from Fridge Friend

Hi Michelle,
Thank you so much for the 5 Star review, we really appreciate it.
Cheers Jonathan Co-Founder

Rated 5 out of 5 stars

Not sad about it!

The team are super helpful and fridge friend does exactly what it says it’ll do. We’ve had our two in the fridge for about 2/3 months now and veggies and fruit last up to two weeks longer than what they were lasting in our fridge!

November 14, 2025
Unprompted review
Fridge Friend logo

Reply from Fridge Friend

Hey Taryn,
It's great to hear your very happy with your Fridge Friends. Thank you for the review :-)
Cheers Jonathan Co-Founder

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