Friends House Reviews 

188
TrustScore 4.5 out of 5

4.5

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Rated 5 out of 5 stars

We always have a brilliant experience with the team! From our first enquiry with Lionel in the sales team, to working with Nicola in the Events team, everyone makes it so easy. The space is always se... See more

Rated 1 out of 5 stars

Appalling - was at an event from 09:30 to 21:30 on the Saturday at Friends House, and it was one of my worst experiences ever. I can't believe in this day and age, there was no proper air conditioning... See more

Rated 5 out of 5 stars

The staff were welcoming and helpful. We appreciated having someone check in to make sure we had everything we needed before the meeting began. Refreshments and catering were brilliant and arrived in... See more

Company replied

Rated 5 out of 5 stars

I have used Friends House meeting space on three separate occasions now. They have an ideal location, which is right across from Euston station, plenty of lovely meeting rooms at a very good rate (for... See more

Company replied

Company details

  1. Event Venue
  2. Business to Business Service
  3. Conference and Meeting Room Service
  4. Conference Center
  5. Executive Suite Rental Agency
  6. Meeting Planning Service

About Friends House

Written by the company

FRIENDS HOUSE

With Us, Events Don’t Cost The Earth.


explore our meeting spaces
Catering at friends House
Sustainability at Friends House
Make a booking enquiry

At Friends House London, we take pride in being a premier corporate events venue in London that prioritizes sustainability and social responsibility. Our commitment to ethical business practices is evident in every aspect of our venue, making us an excellent choice for businesses seeking an exceptional event space with a positive impact.

Our facilities are bright and spacious, equipped with state-of-the-art amenities, including audio-visual equipment, catering services, and accommodation options. We meticulously plan and execute every detail to ensure events run smoothly and are memorable.

What sets us apart is our dedication to sustainability. We utilize green energy sources and implement waste reduction initiatives to minimize our environmental impact. As a Quaker-owned business, we are deeply committed to social responsibility and promoting peace, equality, and justice.

Friends House London is an outstanding corporate events venue that stands out for our ethical and sustainable practices. Our exceptional facilities, service, and commitment to positive impact make us a top choice for businesses seeking a first-class event space. We look forward to hosting your next event!


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

188 reviews

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4.5

All reviews

(188)

21 reviews in the last 12 months

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Rated 5 out of 5 stars

The room and staff were fabulous

The room and staff were fabulous, nothing was too much trouble. I would definitely recommend and use again.

May 24, 2024
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Reply from Friends House

Thank you for your kind words! We're thrilled that you enjoyed your event with us. It's our pleasure to provide a comfortable and efficient space for our guests. We hope to see you again soon.

Best regards,
Friends House

Rated 5 out of 5 stars

Ideal spot in Central London

Friendly and helpful staff and excellent food! I good, flexible place to hold meetings right within public transport routes.

May 24, 2024
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Reply from Friends House

Thank you for the great review! We’re so glad you enjoyed your experience at Friends House. Your satisfaction is our priority, and we’re happy to hear we achieved that. We hope to see you again soon.

Kind regards,
Friends House

Rated 5 out of 5 stars

Great Experience

The service was great from the welcome arrival and during the day. The room was perfect. The food was nice and teas and coffees available all day. We will definitely use this venue again.

May 20, 2024
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Reply from Friends House

Your positive feedback has made our day! Thank you for choosing Friends House for your event. Our goal is to create memorable experiences for our guests, and it’s rewarding to hear we succeeded. We look forward to your next visit.

Best wishes,
Friends House

Rated 5 out of 5 stars

Nice meeting space for a small group meeting

Well organised, nice meeting room for our small group meeting - natural light and a good screen in the room, good value for a London venue. Used the on-site cafe rather than have catering, which gave flexibility and was easy.

May 1, 2024
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Reply from Friends House

Thank you for the fantastic review! We're so pleased you enjoyed your time with us. It’s always our aim to provide an exceptional environment for our guests. We’re looking forward to your next visit.

Best regards,
Friends House

Rated 3 out of 5 stars

Our audio-visual equipment wasn't…

Our audio-visual equipment wasn't working well the last time. We want to have the equipment tested first before our next event as well as test the speed of the internet. We will be requesting to use the big screen instead of the projector for our presentation.

May 1, 2024
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Reply from Friends House

Thank you for taking the time to share your feedback with us. We sincerely appreciate your input as it helps us enhance our services for all our clients.

We apologise for any inconvenience you encountered with our audio-visual equipment during your recent event. Ensuring a seamless experience is of utmost importance to us. Rest assured, we will thoroughly test the equipment and assess the internet speed before your next event to ensure optimal performance.

Once again, thank you for providing us with valuable feedback.

Rated 5 out of 5 stars

Good facilities tech worked ideal…

Good facilities tech worked ideal central London location. Highlight seeing Sandi Toksvig in the cafe

May 3, 2024
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Reply from Friends House

Thank you for the lovely feedback! We're so glad you enjoyed your event at Friends House. Our team is dedicated to creating exceptional experiences, and your review encourages us to continue doing our best. We hope to see you again soon.

Best,
Friends House

Rated 4 out of 5 stars

Great location close to Euston mainline…

Great location close to Euston mainline station, lots of options for different size rooms for multiple uses. The staff at Friends House we amazing and couldn't do enough for us to make our event a success. Would recommend to anyone looking to host an event.

April 16, 2024
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Reply from Friends House

Thank you for your wonderful review! We're thrilled to hear you enjoyed our location and found our rooms versatile. Our team is dedicated to ensuring every event is a success, and we're glad we could help make yours special. We appreciate your recommendation and look forward to hosting you again.

Warm regards,
Friends House

Rated 5 out of 5 stars

Friends House also provides excellent…

Friends House also provides excellent service for meetings and events. The team are always extremely helpful both leading up to and during. The location is also excellent and they are very reasonably priced. It is also nice to give something back to a social enterprise rather than a big corporate.

May 1, 2024
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Reply from Friends House

Thank you for your wonderful feedback! We're delighted you had such a positive experience with us. Our mission is to provide excellent service and a welcoming atmosphere, and your kind words affirm our efforts.

Best regards,
Friends House

Rated 5 out of 5 stars

A great venue

The Friends House provided the perfect venue for our meeting for 17 people - easy access from Euston and other stations, a friendly welcome, outside balcony space for lunch on a sunny day and help on hand if needed. Sandwich lunch was simple and just right for what was required.
Thanks to all the staff involved.

April 30, 2024
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Reply from Friends House

Your feedback is greatly appreciated! We're happy to hear you had a wonderful experience. Our team works tirelessly to ensure our guests are satisfied, and your review is a testament to their efforts. See you again soon.

Sincerely,
Friends House

Rated 4 out of 5 stars

The venue suited our needs very well.

The venue suited our needs very well.
The staff on the day were very helpful with technology, and requested information given. Lionel was also helpful in the run up to the event.

The tea and coffee was delayed a couple of times which was less helpful.

April 22, 2024
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Reply from Friends House

Thank you for your detailed feedback. We're delighted the venue and our staff, especially Lionel, met your needs. We apologise for the delay with the tea and coffee service and will address this issue to ensure it doesn’t happen again. We hope to have the opportunity to host you again in the future.

Best regards,
Friends House

Rated 4 out of 5 stars

Thank you

Thank you to the FH team and especially Gregory for making our celebration event run so smoothly.

April 26, 2024
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Reply from Friends House

Thank you for your kind words! We're pleased to hear that Gregory and the rest of the team helped make your celebration event a success. Your appreciation means a lot to us, and we look forward to welcoming you back for future events.

Sincerely,
Friends House

Rated 5 out of 5 stars

Well organised

Well organised, everything ran smoothly. The only slight criticism is that there were quite a few vegan wraps and we didn't have any vegans so not many were eaten. Maybe more veggie and meat/fish would have been better for our group. Other than that it was great

April 18, 2024
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Reply from Friends House

Thank you for your feedback! We're glad to hear that your event was well organised and ran smoothly. We appreciate your suggestion regarding the catering and will consider this for future events to better accommodate your group's preferences. We look forward to hosting you again.

Kind regards,
Friends House

Rated 4 out of 5 stars

Smoother experience with our event this time

Smoother experience with our event organiser looking after us this time around. Room temperature was an issue with no remote control available unless requested - worth checking/advising as part of the induction. This was sorted once reported at the break. Also usual experience with the cold corridors going to the toilets.

April 18, 2024
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Reply from Friends House

Thank you for your review. We're pleased that your experience was smoother this time and that our event organiser took good care of you. We apologise for the inconvenience regarding the room temperature and will ensure this is addressed in future inductions. We’ll also look into the temperature of the corridors. We appreciate your feedback and look forward to your next visit.

Warm regards,
Friends House

Rated 4 out of 5 stars

Very good meeting space

Once again, we had a good experience at Friends House.
This time we used the Sarah Fell Room on the first floor. One of our attendees is a wheelchair user, but the excellent wheelchair lift (which converts from a sturdy staircase) made his experience a very good one. Thanks to Christian for explaining how to use it!
FH staff were, as always, very helpful and I've only dropped one star because of the slight disruption to the meeting due to the noise when setting out the refreshments on the mezzanine level.
I realise that this is an open area within the meeting space, but I think that more gentle handling of the glass bottles and china cups would help, as would the provision of soft cloths or mats on the rather resonant servery tables on this level.
Otherwise it was a great space in which to meet.

March 27, 2024
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Reply from Friends House

Hi Chris

Thank you for choosing Friends House once again for your meeting, and for sharing your experience with us. We're delighted to hear that the Sarah Fell Room met your needs, especially with the wheelchair lift providing accessibility for all attendees.

We appreciate your constructive feedback regarding the noise disruption during the refreshment setup on the mezzanine level. Ensuring a conducive environment for meetings is a priority for us, and we'll certainly consider your suggestions to minimise any disturbances in the future.

It's wonderful to hear that overall, you found our space to be conducive to your meeting needs. We look forward to welcoming you back for future events.

Friends House

Rated 5 out of 5 stars
Friends House logo

Reply from Friends House

Hi there,

Thank you for your positive feedback! We're delighted to hear that you enjoyed our rooms and facilities during your visit. Providing a comfortable and welcoming environment for our guests is our top priority.

Friends House

Rated 4 out of 5 stars

Welcoming staff, efficient and organised service!

Very welcoming staff, prompt service as planned and were on hand to explain everything upon arrival. Would use again!

March 18, 2024
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Reply from Friends House

Hi there,

Thank you for sharing your experience with us. We're glad to hear that our staff provided a welcoming atmosphere and prompt service during your visit.

Our team is dedicated to ensuring that guests feel comfortable and informed throughout their time with us. We appreciate your feedback and hope to have the opportunity to serve you again in the future.

Friends House

Rated 5 out of 5 stars

Very accommodating and always smiling…

Very accommodating and always smiling staff. Clean and modern facilities.

March 16, 2024
Friends House logo

Reply from Friends House

Thank you for your feedback. We're glad to hear that our staff's accommodating attitude and positive mindset contributed to your experience. Ensuring cleanliness and providing modern facilities are important aspects of our commitment to excellence. We appreciate your recognition and hope to welcome you back soon.

Friends House

Rated 5 out of 5 stars

Great venue

Friendly and helpful staff at the reception on the day. Approachable when needed help and quick to respond.
Everything went smoothly, thank you.

February 29, 2024

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