Friends House Reviews 

189
TrustScore 4.5 out of 5

4.5

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Rated 5 out of 5 stars

We always have a brilliant experience with the team! From our first enquiry with Lionel in the sales team, to working with Nicola in the Events team, everyone makes it so easy. The space is always se... See more

Rated 1 out of 5 stars

Appalling - was at an event from 09:30 to 21:30 on the Saturday at Friends House, and it was one of my worst experiences ever. I can't believe in this day and age, there was no proper air conditioning... See more

Rated 5 out of 5 stars

The staff were welcoming and helpful. We appreciated having someone check in to make sure we had everything we needed before the meeting began. Refreshments and catering were brilliant and arrived in... See more

Company replied

Rated 5 out of 5 stars

I have used Friends House meeting space on three separate occasions now. They have an ideal location, which is right across from Euston station, plenty of lovely meeting rooms at a very good rate (for... See more

Company replied

Company details

  1. Event Venue
  2. Business to Business Service
  3. Conference and Meeting Room Service
  4. Conference Center
  5. Executive Suite Rental Agency
  6. Meeting Planning Service

About Friends House

Written by the company

FRIENDS HOUSE

With Us, Events Don’t Cost The Earth.


explore our meeting spaces
Catering at friends House
Sustainability at Friends House
Make a booking enquiry

At Friends House London, we take pride in being a premier corporate events venue in London that prioritizes sustainability and social responsibility. Our commitment to ethical business practices is evident in every aspect of our venue, making us an excellent choice for businesses seeking an exceptional event space with a positive impact.

Our facilities are bright and spacious, equipped with state-of-the-art amenities, including audio-visual equipment, catering services, and accommodation options. We meticulously plan and execute every detail to ensure events run smoothly and are memorable.

What sets us apart is our dedication to sustainability. We utilize green energy sources and implement waste reduction initiatives to minimize our environmental impact. As a Quaker-owned business, we are deeply committed to social responsibility and promoting peace, equality, and justice.

Friends House London is an outstanding corporate events venue that stands out for our ethical and sustainable practices. Our exceptional facilities, service, and commitment to positive impact make us a top choice for businesses seeking a first-class event space. We look forward to hosting your next event!


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

189 reviews

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4.5

All reviews

(189)

22 reviews in the last 12 months

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Rated 5 out of 5 stars

Excellent service all round

Excellent service before, during and after.

July 20, 2023
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Reply from Friends House

Thank you so much for your 5-star review. Great to hear your event went well. We hope to see you again soon at

Friends House!

Rated 5 out of 5 stars

Your Day, Your Say Conference

We held our very first Service User and Carers Conference at Friends House. Staff met all the needs, were on hand at all times especially for all our attendees; areas were made accessible, layout for our lunch was split between the corridors to avoid congestion. The attention to details was great. Coffee machine was friendly and easy to use. Thank you.

July 12, 2023
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Reply from Friends House

Thank you for your great feedback! We're glad the accessibility needs of the attendees were met and that everyone had a great time at the event. We hope to see you again soon at Friends House!

Rated 5 out of 5 stars

Everyone was really helpful and…

Everyone was really helpful and accommodating and nothing was too much trouble

July 5, 2023
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Reply from Friends House

Thank you so much for your 5-star review. Great to hear your event went well. We hope to see you again soon at Friends House!

Rated 4 out of 5 stars

Great service

I loved the experience. The staff was accommodating, attentive, and able to sort things out and attend to extra requests at very short notice. There was an issue with the data projector that was fixed very quickly, but a suggestion would be to do a preventative check on all AV equipment one day in advance to ensure this does not occur and no last-minute repairs are needed.

July 4, 2023
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Reply from Friends House

Thank you for your review and giving us 4 stars. We're sorry not everything went to plan on the day of your event. We have passed on your suggestion to the team. We hope to see you again soon at Friends House!

Rated 5 out of 5 stars

Outstanding Service and Value

From the start of applying to book a room to finishing the training on the day, the staff were helpful and accommodating. The rooms are excellent, clean and fit for purpose and the food is perfect.
Friends House offer outstanding rates and I will be returning there throughout the year to deliver training.

June 27, 2023
Rated 4 out of 5 stars

The room and facilities were very good…

The room and facilities were very good and the food excellent. Great attention was taken to indicate specific allergens in the food, as I had requested. Any tech/equipment problems were remedied very quickly by friendly and helpful staff.
The only slight issue was that the pricing structure is quite complicated, but the Events Team were prompt in replying to my queries about this. I would definitely use Friends House again for other events and do not hesitate to recommend them.

June 29, 2023
Rated 5 out of 5 stars

A Place of Warmth and Light

Wonderful, peaceful atmosphere. Friendly, helpful workers. Vegan food, palm oil free. Lovely bookshop with a great range of reading material at reasonable prices. Beautiful succulents and cacti. Everything clean and well maintained. Excellent meeting place, conveniently opposite Euston station. Good WiFi. Fairly traded goods from Palestine. Inspiring posters. A beautiful, light filled space.

June 27, 2023
Unprompted review
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Reply from Friends House

Thank you for taking the time to share your feedback! We greatly appreciate your positive review and are pleased that you enjoyed your experience with us. We strive to create a welcoming and serene atmosphere for our guests. Our dedicated team is always ready to assist you with a friendly and helpful attitude. We take pride in offering vegan options that are free from palm oil and maintaining a clean and well maintained environment. Your kind words truly inspire us.

Thank you once again for your review!

Friends House

Rated 5 out of 5 stars

Superb venue

Superb venue, professional and friendly staff. Wouldn’t hesitate to recommend.

June 19, 2023
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Reply from Friends House

Thank you for the superb review! We appreciate your kind words and recommendation. Our staff is professional and friendly, and we're glad you had a great experience with us. We look forward to hosting you again soon!

Friends House

Rated 4 out of 5 stars

wonderful venue as always

wonderful venue as always. Only problem was room very warm as only small air con unit in place

June 21, 2023
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Reply from Friends House

Thank you for your continued support of our venue! We're thrilled to hear that you consistently have a wonderful experience with us. We apologise for the inconvenience caused by the room being excessively warm due to the presence of a small air conditioning unit. We appreciate your feedback, and we'll take it on board to rectify the situation and provide better temperature control in our rooms. Your support means a lot to us, and we look forward to welcoming you back soon!

Friends House

Rated 4 out of 5 stars

Very helpful staff on Reception

Very helpful staff on Reception, room was well serviced.

May 22, 2023
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Reply from Friends House

Our reception staff is always ready to assist and provide excellent service. We ensure that our rooms are well-serviced to meet your expectations. Thank you for your feedback, and we hope to see you again soon!

Friends House

Rated 4 out of 5 stars

Highly recommend

The staff at Friends House were extremely and helpful and friendly which made the experience of hosting a meeting so much more enjoyable. I would highly recommend.

June 13, 2023
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Reply from Friends House

Thank you for your wonderful feedback! We're delighted to hear that the staff at Friends House were extremely helpful, and friendly, and contributed to making your meeting experience enjoyable. We take pride in providing excellent service, and we're thrilled that it positively impacted your event. Thank you for your high recommendation, and we appreciate your support.

Friends House

Rated 5 out of 5 stars

Excellent venue

Excellent venue, great catering and wonderful friendly staff to make our event run so well.

We always have great service and this continued in such a great central London location.

June 14, 2023
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Reply from Friends House


Thank you for your excellent review! We're thrilled to hear that you had a great experience at our venue. Our catering team takes pride in providing exceptional service, and we're glad you enjoyed it. It's wonderful to hear that our staff was friendly and contributed to the smooth running of your event. Being located in central London adds to the convenience and accessibility. We appreciate your continued support and kind words.

Friends House

Rated 4 out of 5 stars

Very good

Very good - friendly, helpful staff

Room was nice albeit not that plush - but serves purpose. Nice grounds too.

June 13, 2023
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Reply from Friends House

We greatly appreciate your positive feedback! It's wonderful to hear that our staff was friendly and helpful during your visit. Thank you for sharing your experience, and we look forward to welcoming you back in the future!

Friends House

Rated 4 out of 5 stars

Lovely venue and a very nice room

Lovely venue and a very nice room. The only minor gripe was that, due to renovation work on the roof, there was no air conditioning for the first 3 days in our room (we had access to a portable unit for days 4 & 5).

The staff were very friendly and helpful and the building is ideally located.

June 1, 2023
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Reply from Friends House

Thank you for your lovely review! We're delighted to hear that you enjoyed our venue and found the room to be very nice. We apologise for any inconvenience caused by the lack of air conditioning during your time here due to roof renovations. Our staff is known for being friendly and helpful, and we're pleased that you had a positive experience with them. Moreover, our building's location is ideal, and we're glad it suited your needs. We appreciate your feedback and hope to welcome you back in the future!

Friends House

Rated 5 out of 5 stars

Good venue

We have been using Friends House for our events for a few years. There was a bit of misunderstanding around room bookings and catering when the booking was initially made but this was resolved quickly. Staff were friendly and helpful on the day.

March 28, 2023
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Reply from Friends House

Thank you for your feedback! We appreciate your continued support and are glad we could quickly resolve any misunderstandings. Our staff is always friendly and helpful. We value your loyalty and look forward to serving you again in the future.

Friends House

Rated 4 out of 5 stars

It was a nice venue and the food was…

It was a nice venue and the food was good. I had a little trouble connecting to zoom and challenges with the mouse throughout the event, however the set up worked well for the event. The space is lovely and convenient location. Coffee arrived 15 mins earlier than agreed.

May 17, 2023
Rated 5 out of 5 stars

Great venue and facilities

Great venue and facilities. Professional, friendly and helpful staff. Great refreshment options

November 29, 2022
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Reply from Friends House

Thank you for your positive feedback! We appreciate your kind words about our venue and facilities. Our staff is dedicated to providing professional, friendly, and helpful service. We're glad you found our refreshment options enjoyable. We value your support and hope to welcome you back soon.

Friends House

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