Fruitful Occasions Reviews 120

Nothing but lies and bad service! I ordered a fruit bouquet and paid extra to have it delivered on a certain day at a certain time six days before I needed it delivered. The day it was supposed to be delivered it never showed up. I called and was told that there was a generic disclaimer on the website explaining due to logistics and time constraints they may have to reschedule your delivery date but was told they notified me by email. I told her I never received an email and she said "we sent it to you." So I told her I wanted to see said email and she says they would resend right then and I’m still waiting. Now a time sensitive gift is delayed for no reason as it was ordered with plenty of time and had I known they were understaffed or haphazard and rife with bad customer service I would have ordered from someone who could have delivered the gift on time.

Edited for reply: After writing my initial review they cancelled my order. So on top of poor customer service now you cancel my order I paid for leaving me without a gift completely and I’m rude to say the customer service is bad? The website does acknowledge that the order could be rescheduled but no where does it state that Sunday’s and Mondays are limited delivery, it also no where states on the website that you don’t deliver to certain areas on certain days. In fact the website is very misleading as it clearly says in bold that you offer next day delivery! I have in no way been rude to your staff just openly verbal at my displeasure about ordering something well in advance to not have it delivered on the date and time requested. Also now I am without a gift, I tried to contact their office and they wouldn't answer the phone and while communicating with someone on the online chat they said management effectively refused to speak to me and terminated the session! I wish I could give this business zero stars as the behavior is atrocious and this experience has been absolutely unbelievable that a business treats paying customers this way!

Nothing can compare, it was delicious, yummy, wonderful , lovely , l really don't know how l can express myself but I'd recommend anyone, just give it a go, you will be pleased you did. AMAZING😀

I ordered 21 arrangements as prizes for a ladies golf day. I admit to losing sleep on the question of arrival. However a charming man arrived at 9.20 having driven from Birmingham to South London. The arrangements were chilled with ice. They looked fabulous and the ladies loved them. Our only problem was keeping them cool till presentation as it was the hottest day of the year but chef found space in the walk in fridge. I would definitely recommend.

I ordered the regular fruity banquet very late saturday and delivery came next day as promised.

Very proffessional and friendly customer service

Was delicered in box with ice to keep it fresh.

The fruit banquet looked amazing and stood out on the table.

Kids and adults all loved it. Fruit was fresh and juicy.

Defo recommend for any occasion or gift.

Thank you

I purchased the nuts strawberry bouquet for my husband as an anniversary gift. It was fantastic. Fresh, and so many strawberries! They tasted delicious and the balloon I ordered was lovely too. A little niggle with the extra apple slices I ordered as they weren't included but the communication was excellent and a refund was processed when I raised it with the company. I would 100% recommend this product and come back again.

Although they claim on their homepage and at the top of every webpage on their website that they do next day delivery every day if you order before 3pm, this is actually only applicable to orders in Birmingham. And not do they tell you this in your confirmation email. I found out only by contacting after the time the bouquet was supposed to be delivered. And when it was eventually delivered, it was the wrong size and nothing like the one in the photo. Once I managed to get hold of them again (and this is not easy as they rarely pick up the phone), I actually spoke to a very nice and helpful lady, who organised a refund for the difference in size. She was very good, but the company itself is awful. They mislead people into purchasing services and products they do not provide.

Great service and fresh as always. Your chocolate used for the strawberries is devine 😊
This is my 5th time ordering and never had a issue so thought I'd give my review x

Delivery Arrived today and the fruit is fresh and delicious. No problems with customer service, they even rang me to confirm the message as I'd made a mistake with the spelling! Thank you for being so attentive :)

Pippa T

I feel I have to review here as I looked at these reviews before I bought. My order was processed a week after I paid for it even though i asked for delivery 3 days after i ordered (given their 24 hour order claim, this should have been enough). When I realised it would not arrive on time I asked for the order to be cancelled (the order still had not been processed by this time). My emails went unanswered and ignored as the following week the order showed up and was left to rot on the doorstep while my family were away, another reason why I had cancelled the order when I realised the order would not arrive on time. I tried to contact the company by email and phone but my emails were ignored and when I called someone said they would look into my order and email me. I've yet to receive an email. In short the company failed to meet their 24 hr promise by quite a stretch, ignored contact after they had taken my money and seem uninterested in providing any semblance of customer service. I would have hoped for some response after 5 attempts at contact.

This place is a disgusting joke! I will never order from them again. Over here in the US we have edible arrangements and I thought this place was comparable. My mom received rotten strawberries covered in broken up chocolate, as if someone dropped the box or sat on it. I ordered milk chocolate she got white, with no note. Even though I sent one! This place sucks!!!

My husband received a Fruitful gift from our daughter and her family for his 75th birthday and also a red 'I Love You' balloon. It arrived on the correct day and was very nicely displayed and packaged but some of the strawberrys were very ripe and needed eating asp. However, when we sent a photo of the present to our daughter it was not what she had ordered. The balloon should have said Happy Birthday and the fruit should have had nuts included. She was very upset about this!! We both will not be using this company again.

Thank you, service was great fruit was delicious worth every penny.

I ordered a fruit bouquet and balloon for my daughters birthday, on arrival I opened the box to find the balloon did not float out as it had lost some of its air. My daughter unwrapped the bouquet when she came home, it was tinged brown, but on serving it to our guests it was not ripe, the melon was hard and the strawberries hard and tasteless. I rang the next day to inform them of our dissapointment only to be offered a £10 refund or a box of chocolate dipped strawberries, neither of which I want.
Will not be using or recommending this company again.

Thank you Fruitful, my Aunt was very impressed with my choice of gift.
Your service has been great. Will definitely be using you again.

Just want to say 'THANK YOU'. Your service is the best out there and we really appreciate the extras you did in making sure my 4 year old's birthday 'theme' was incorporated into the baskets. Thank you so much.

Was sent a large fruit banquet as a thank you gift from a friend, fruit was fresh and the arrangement lovely.
I looked up the website thinking I might send one to a friend for her birthday and was shocked at how much these arrangements cost.
Yes we enjoyed what was sent but I definitely don't think what's there is worth the cost.
Think I would have enjoyed a bag of fruit from my local supermarket just as much as the fruit that was sent.

Edited to reply to fruitful's reponse to my review.

Thanks for the reply, but there was lots of things in my 'budget' however my point was that the cost of the fruit to the actual value for money aspect didn't add up to me.
For what was spent on the basket sent to me i could have bought 4x the amount of fruit from my local supermarket and I would have been guaranteed local produce.
Your products are lovely and fruit fresh but I think you charge too much.

Excellent service from start to finish.
Thank you so much.
Will be recommending you to all my family and friends

Ordered for Mothers day and Mum was delighted.
Service has been amazing considering I ordered from Australia and time difference and all. Needed to make some changes and customer service were very helpful.
Thank you

Delicious and fresh, arrived before 12 as requested. Very impressed.
Thank you.

You saved our reputation!
Ordered from another company for an event 2 months ago and they contacted us 2 days before the delivery to say they are unable to deliver because they don't have enough staff?
This was a big corporate event and I now needed to find an alternative company last minute to provide 1000 Gold/Silver Chocolate coated Strawberries!

Spoke to Sam and she was very accommodating considering the situation we were in.
The strawberries arrived fresh and looked fabulous. The guests were very impressed and definitely the talk of the evening.

Thank you Sam and Team,
Sure to be using you on our next Fruity PR event