Fruitful Occasions Reviews 120

I have ordered from Fruitful a few times over the past couple of years and always experienced the best service and quality everytime.
Most recently, I ordered for my work colleagues and not only did my fruit bouquet look beautiful but the fruit was premium quality. The strawberries were huge and very sweet.

Was recommended to try Fruitful Occasions.
I wanted to order something different, rather than the usual old flowers and these sure did the job. My client was very impressed and said the fruit was delicious.
I also got a notification advising when the delivery had been made. GREAT SERVICE GUYS, KEEP IT UP 😉

The weather has been terrible and Fruitful Occasions still managed to deliver my birthday gift for my wife.
I cant thank you enough.
I ordered from a few other companies and non arrived except yours.
I think its only fair that i mention the exceptional service iv received.
Thank you so much.

I highly recommend this company. I had a big issue with an order that was placed under past ownership. The new owners have not only made it right, but they have exceeded my expectations.
My 100 year old grandmother was thrilled with her bouquet.
Thank you new owners at Fruitful Occasions.
Signed One Happy Canadian Customer

Excellent Service, ordered for my family and they loved it.
Will definitely be using you again.

WOW is all I can say.
My fruit basket is just beautiful.
Packaging exceptional.
Fruit fresh and delicious.
Chocolate strawberries yummy
Thankyou so much Fruitful occasions.
I will be recommending you to all my family and friends.

I placed an order online for Delivery on Monday 12th feb 2018. My partner stayed in all day with 2 children in half term,waiting for a surprise as that was our day to celebrate valentines. it did not turn up. I rang up at 16:00 and I stated it did not turn up they were apologetic but stated “ delivery was attempted” but no note from the courier had been left and we live in a block flats where u buzz to our flat to be allowed access. So you can’t not hear it. They said redelivery for next day as priority.

13th feb- was delivered and it was the wrong order - I ordered the fruitful blossom no chocolate or anything due to dietary needs. We got delivered chocolate strawberries and minimal grapes where as I ordered blossom which is full of grapes. I understand things differ eg - basket to pots. I rang AlOT of times and got through to someone who said a manger will ring you wed 14th regarding the issue. Come Thursday no phone call and still not picking up their phones or replying to online CHAT - send 4 emails yet again no reply! Friday They finally answered their phones but the lady said manager wasn’t in AGAIN and asked us to wait for them to ring astoday he was planning on ringing- we waited till 5pm and rang Again! Then 7pm we got a text from a supervisor stating we would only get 50% refund or Redeliver! We wanted a full refund as it’s taken 3 days for a “manager” to get back to us. My daughter ate one strawberry so the rest was still in box - they said they will get a delivery guy to pick it up on sat 15th to investigate with management about our refund. Obviously never turned up still sitting outside a week later and still refusing to give us full refund. Also the worse customer service because no manger has rung us a week on! Just a text from surprivisor how unprofessional.

Monday 19th yet again not answering their phones. Or emails.

Tuesday 20th- we received email at 7:30 still saying refund of 50% or redelivery why an earth would I want a redelivery a week on? With no managment communication- rude staff - texting customers because supvisor ovbs has no back bone to call me! I find it funny how you can’t give us a full refund we haven’t eaten ur fruit- still in the same box and bubble wrap we don’t want redelivery and you cba to talk to us to sort the problem. Your customer service is disgusting and you should be ashamed at how your treating your customers. I’m sure I’ll get a reply on here...

“ 14:25- As we thought we got a reply within minutes of this review and even a phone call!! But this phone calls were only the concern of the review they want taken down! They rang us saying doesnt take u this long to take it down after already sending 6 texts and previous phone call but as a family we are busy and I was driving.funny how they want instant reaction from us but we had to wait 8days..

Also with the threats makes me laugh as I wish I could post texts to show ur future customers how rude you are. I find funny how you make threats saying you will hold our money if we don’t take it down, Contradicting yorselves. But we are waiting our refund in next 7days.

As we can see you , your not a fan of people writing their views about how AWfUL your services are so you like to make out we all lie...

Enjoy your day.

I have to say I started my order just before midnight on the 29/1/18 by time I finally decided it was after 1am. When i checked my order there was no delivery date. I wanted it delivered on the 30/1/18. This morning in a panic I did a live chat with someone called Sam who checked my order told me it would be delivered today 30/1/18 but not before 10:30 as requested he did however upgrade my order to the larger size. I got a text from the courier en route and my lovely surprise was delivered with no fuss. So pleased would definitely use you again. Fantastic service!!

Ordered a regular fruit basket - tasty and sweet fruits, large enough for a few people to share. This is a great way to send someone a healthy and unique gift.

I have used this company for many years and recommended to friends and family, customer service Is as outstanding as the fruitiful flowers, cannot fault the quality of the product and there is no doubt I will be ordering again many more times in the future...Jamie

Phenomenal Customer Service and excellent choice

Spoke to Sam, who was amazing - The baskets look gorgeous and ive ordered a stunning one for my work colleagues.

Thanks Fruitful Occassions :-)

Bob

Outstanding and speedy communication helped provide an amazing experience. I ordered a box of strawberries for my girlfriend, who was having a rough week, in order to cheer her up. I am currently in Canada, and I ordered the strawberries in hopes of next day delivery. However, the time difference led to some confusion. The sales team was very efficient in their communication with me, and ensured delivery on the next convenient day. I can't speak for the product myself, but my girlfriend made sure to finish everything that same day. So I'm assuming they were delicious.

I would highly recommend Fruitful Occasions due to their amazing service.

Excellent delivery, on a Saturday as well.
My daughter was over the moon to receive the fruit bouquet and it looked amazing in pictures she sent me .
I have used this company twice now and been very happy both times.
Would happily recommend

After the initial disappointment with our original order, we contacted customer services via email to complain. Our complaint was dealt with both swiftly and efficiently. A complimentary arrangement was sent in the way of an apology. What started out as a negative experience, was quickly turned round into a positive one.
Many thanks

How are you still in business... Ordered a bouquet for a colleague for Monday the 16th of October 2017. Order was received... BUT on Saturday the 14th of October. Left out in the heat all weekend. Monday morning we had rain so the box then got drenched. I paid for extra chocolate covered fruit. These are broken. Tried calling since 9am. NO answer. Tried Live support. More like dead support as there is none. Tried contact via contact us page. Erm no surprise no answer from this source either. Will not STOP until I get some answers! This is not acceptable to treat people who work hard for their money like this. Despicable.

Updated review...

Fruit that was re delivered was absolutely delightful and fresh.

Being threatened with legal action if I dont remove my review or bribe me into doing so with a refund still counts as horrible customer service.

I really wish you had just spoken to me in a better tone on the phone. Or even via email. But your tone is definitely not that of someone I would want to rate. I am sorry you are offended by my review but maybe you will learn that customer service is as important as the product.

Needed something special for a dear friend going through chemo as she's not been eating much lately!
Let me tell you not only did it look impressive but she went through most of the fruit which was amazing!!!
Thank you for making my experience fruitful :)

This is the worst experience I have ever had!
1. July 4, 2017 - I ordered 2 Baskets - one for my Aunt's Funeral and the other for my cousin who was in hospital following major surgery. I told them to expect the Baskets. Fruitful Occasions did not send my Order and did not even bother to contact me. The Funeral passed and my cousin was released from hospital and still no contact from Fruitful Occasions.

2. July 14, 2017 - I had to follow up with them after my Bereaved Uncle told me that he never received the basket and Sam from Fruitful Occasions assured me that it would be delivered no later than the following Wednesday.

3. July 24, 2017 - The Basket was not delivered the second time. I had to follow up with them again and they said it was not their fault. The Courier was to blame. I told them that they were responsible for the Courier they used and given the fact that this was the second time the Order was not delivered that they might think of getting another Courier. Besides, they still could have been responsible and contacted me to let me know. I asked them to please give me a refund right away.

4. July 28, 2017 - I have been contacting Sam at Fruitful Occasions again and again and I still have not received a refund.

I will never use this Company EVER again!

AVOID.
I ordered a fruit basket & balloons for a birthday surprise. I gave plenty of notice, 3 days before & I paid an addition £17.99 for delivery before 10am on a Saturday. Now Monday & it's still not arrived. I've called 4 times & no one answers, just a machine, so 4 messages later & ive emailed & still no explanation. £60.00 is a lot of money to waste. To be ignored when there is a problem just adds insult - AVOID

20th Feb 2018. Don't recall having seen any refund & zero sign of a re-delivery either

I'd still AVOID

21st Feb 2018 - interesting!! There is no way you can have left messages - I do not have a voice service on my cell - Think you'll be seen for what you are?
And as for your comment that I'd remove my review, yes you tried three times " well refund if you remove the review" as you said "it damages your business". Perhaps you should have considered that before you "Damaged" a toddler's birthday surprise from me.

If I were you I'd not be poking this hornets nest any further as I now formally want to demand you provide me copies of these alleged recordings as they were recorded WITHOUT MY KNOWLEDGE OR CONSENT". Off to check out legislation around this.

STILL AVOID

THINK READERS WILL MAKE THEIR OWN MIND UP & IF/ WHEN REFUND ARRIVES I WILL UPDATE THIS POST - UNTIL THEN I REMAIN AN UNHAPPY CUSTOMER. All this in Feb18 when fruit was ordered in July 17 .....not resolved in over 6 months.

22nd Feb
You may have offered a refund but much like my order - it's not arrived!!
Let me know when you actually make that refund, then you will have something positive & meaningful to post. Until then I'm done with Fruitful..... over & out & ABSOLUTELY STILL AVOIDING

23 Feb
Lots more words & STILL NO REFUND.