ordered bar stools (money taken) but cannot get in touch with furniture bay by phone or email after many attempts. very bad customer service. i will try and cancel my order if possible via card... See more
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See what reviewers are saying
I purchased a chair for my office, the product took for ever to get here by YodeI, I have also requested many times an invoice for my purchase but as of today still no reply. I would NEVER use this c... See more
Placed an order in December and although money was taken the next day, the goods were not delivered. I have never been able to contact them by phone. I cancelled the order a couple of days later and a... See more
Recently bought a top-of-the-line mesh ergo chair, dealt with Changiz who couldn't have been more helpful. The chair was delivered as promised and I was kept fully aware of the order progress (the ch... See more
Company details
Information provided by various external sources
At Furniture Bay, we supply a range of high quality office, restaurant, pub, bars and education furniture.
Contact info
Unit 5A, Fairview Industrial Park, RM13 8UH, Rainham
- 0203 394 0101
- service@furniturebay.co.uk
- furniturebay.co.uk
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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good quality, no problems ar all
easy to deal with arrived promptly easy to fit together, will use them again
Super quick serive!
Thanks very much. Very fast delivery. Great, solid chairs.
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