Furniture Plus Online Reviews 

602
TrustScore 4 out of 5

3.9

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Rated 1 out of 5 stars

Ordered a piece of furniture almost 3 months ago, it said on their website that delivery would be within 4 weeks. Well I'm still waiting on it. Finally it should have been delivered today, but have ju... See more

Company replied

Rated 5 out of 5 stars

Never ordered furniture before without physically seeing it. Was quite nervous going for the Vancouver table and chairs in hope that it matched with our existing furniture. Was given 4 weeks on delive... See more

Rated 5 out of 5 stars

I am normally very wary of buying things like furniture on line, but in the present pandemic there was little option. However I needn’t have worried, the two CD/DVD racks I bought are better than I ev... See more

Rated 5 out of 5 stars

Absolutely lovely furniture - bought bookcases and mirror, and came back to buy matching nest of tables a week later. Fab customer service, fast delivery (days rather than weeks), and really well pa... See more

Company details

  1. Furniture Store
  2. Bedroom Furniture Store

Written by the company

We are a family owned and run company, based in the North West of England and supply the finest Solid Oak, Pine & Painted furniture direct from the factory. We buy in volume by the container load so you can be sure that you are missing out the middlemen and are obtaining the best quality furniture at the best price.


Contact info

3.9

Great

TrustScore 4 out of 5

602 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

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3.9

All reviews

(602)

4 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Brilliant service

Brilliant service. I would definitely buy from here again. Fast and efficient and easy to get in contact with. Very pleased customer.

July 26, 2020
Unprompted review
Rated 5 out of 5 stars

Beautiful furniture

I am normally very wary of buying things like furniture on line, but in the present pandemic there was little option. However I needn’t have worried, the two CD/DVD racks I bought are better than I ever expected. Beautifully made of oak, they fit in perfectly with my other oak furniture. Delivery was within the stated time scale, and packed with plenty of protection to prevent damage in transit. Altogether a superb company.

July 23, 2020
Unprompted review
Rated 5 out of 5 stars

I phoned Furniture Plus after receiving…

I phoned Furniture Plus after receiving my delivery of a York Oak Shoe Cupboard, to let them know how delighted I was with it. They suggested that I post a review on this web site to let others know how I felt.
The 4 week wait due to lack of stock was worthwhile. The cupboard is beautifully made, solid, and has an excellent finish on it. The delivery driver was very polite and helpful when I asked to inspect the unit before he left as there were areas of the box that had been damaged. The cupboard had been so well protected by polystyrene that it was in excellent order.
Communication with the company were very good, if they were busy they would phone back. My experience with Furniture Plus has been a pleasure, unlike some of the internet companies. Well done, keep it up.

July 11, 2020
Unprompted review
Rated 5 out of 5 stars

Superb Company.

Keith the delivery man was polite with great manners and the company delivered on all the expected requirements. Would recommend and would definately purchase from again!

Ps Thanks Matt for a really smooth order and delivery.

June 23, 2020
Unprompted review
Furniture Plus Online logo

Reply from Furniture Plus Online

Thank you for positive feed back. Hope you are pleased with the furniture. Many thanks, Matt and Furniture Plus team.

Rated 5 out of 5 stars

Excellent service

Excellent service, quick replies when sorting payment in a unusual way, helpful and friendly! Delivery was quick and quality of the products is amazing. So so lovely and worth every penny!

May 25, 2020
Unprompted review
Rated 5 out of 5 stars

Outstanding!

We bought two bedside chest of drawers a couple of weeks ago and we are delighted with them. The quality, of the furniture is outstanding the fast delivery service made it an easy purchase from start to finish.

March 27, 2020
Unprompted review
Rated 5 out of 5 stars

Fantastic Furniture

I have used Furniture Plus twice since being recommended by a family member. I was after nice Solid Oak Wood furniture for my home, but had a tight budget. I live in Leeds but made the trip over to the showroom where the staff were great, they were not pushy nor did they stand looking over your shoulder. They allowed us to view the furniture and were happy to help with any questions.

We ended up ordering online both times as we wanted to be able to go home and think about it, which again the staff were not pushy with us buying the furniture when in store. We ordered online and received regular updates about our order and was delivered quicker than expected.

The delivery guy was great, made sure it was in the room it needed to be and very polite.

Now the important bit... The furniture. I honestly can't fault it. The quality and the design is excellent. If I'm after any Solid Oak Furniture I will be using Furniture Plus as from my experience its the best customer service, best products and best price.

January 28, 2020
Unprompted review
Rated 5 out of 5 stars

Good quality furniture at a very good…

Good quality furniture at a very good price. Ordered over telephone and 3 weeks later phoned to arrange delivery. First class, quick and easy to order, professional service on telephone and by delivery men, would not hesitate to recommend them, they do what they say and provide a good service, very pleased customer (I ordered from the Avon Oak Range) and am very pleased with my purchases.

January 1, 2020
Unprompted review
Rated 5 out of 5 stars

Excellent products and customer service

Excellent customer sales service and excellent quality product. Bought Dorset oak large tv unit. Looks wonderful in place in the lounge. Very solid and beautifully finished off. Bought from FurniturePlus before and certainly will do again when I am next looking for more furniture.

December 27, 2019
Unprompted review
Rated 5 out of 5 stars

coffee table delight

Really pleased with the whole shopping experience the coffee table matches exactly the furniture we have had for several years and can’t find locally anymore so to find with yourself and have such great service was brilliant.

December 18, 2019
Unprompted review
Rated 1 out of 5 stars

Would not use again

Ordered a piece of furniture almost 3 months ago, it said on their website that delivery would be within 4 weeks. Well I'm still waiting on it. Finally it should have been delivered today, but have just recieved a messaged saying unfortunately they won't be able to deliver today now. Have no idea if the furniture is decent or not as who knows when I'll get it now, if nothing else they need to switch to a courier that can actually do their job properly.

December 9, 2019
Unprompted review
Furniture Plus Online logo

Reply from Furniture Plus Online

Good Afternoon

Thank you for taking the time to review Furniture Plus.

I am really sorry to hear you are not happy with the service provided.

I appreciate and accept that your experience with us has been a frustrating one, considering the initial long delay and now this further delay. However, we did try to amend the initial first delay and gave you a £50 goodwill discount as an apology, which you were happy to accept.

Unfortunately today on the day of delivery, the delivery vehicle was involved in an accident. Due to the accident they were unable to access the rear of the vehicle, meaning your delivery has had to be rearranged. Regrettably incidents like this are beyond our and our carriers control.

Our delivery company have tried to arrange a delivery for tomorrow, but this was rejected with it being such short notice.

A private message has been sent to you in order to try and resolve this, but I appreciate you may feel it necessary to cancel the order.

Kind Regards

Furniture Plus

Rated 1 out of 5 stars

Worst customer service ever

Refuses to accept my order. Keeps refunding me or they say they do. Now instead of a 2 week delivery it’s months. Avoid!!!

November 12, 2019
Unprompted review
Furniture Plus Online logo

Reply from Furniture Plus Online

Thank you for taking the time for to review Furniture Plus.

We are slightly puzzled with your negative review.

We cancelled your order as requested by you. You requested us to do this because we were unable to meet your unreasonable delivery demands, which would have resulted in Furniture Plus making a loss.

The refund was issued the same day.

A second order was then placed a few days later for the same item. Unfortunately by this time the item had subsequently sold out and was therefore temporarily out of stock.

Our website did state this. We also followed it up with several emails requesting direction from you.

Despite several emails being sent to you, we did not receive a reply as to how we were to proceed. As a result we were left with no alternative other than to cancel your order and provide a full refund.

We did write to you by email to advise that if no further contact was made we would do this.

It has also been noted that you have left a negative review with another furniture company for the same item. This is despite them trying to deliver the item on four occasions. (Oakworld)

Please find link below to your other review -

https://uk.trustpilot.com/review/oakworld.co.uk?utm_medium=trustbox&utm_source=List&languages=en&stars=1

I'm sorry we have been unable to deliver this item as you require, but we have provided all the correct information and options available to you to help fulfill this order.


Kind Regards

Furniture Plus

Rated 5 out of 5 stars

Furniture came as planned

Furniture came as planned, the delivery guys took it to the required room, bedroom. Lots of packaging to take off, but no damage to furniture. I’d buy again.

October 10, 2019
Unprompted review
Rated 5 out of 5 stars

Blanket Box

Item arrived at specified time and carried to room upstairs. Staff member removed all packaging and placed item in the required position in the room. Packaging was taken away. Very pleased with my blanket box and the service I received. Will definitely be recommending them and purchasing from them again.

October 8, 2019
Unprompted review

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