Furnley House Reviews 

84
TrustScore 4.5 out of 5

4.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

We've been with Furley House since 2020 after our previous adviser retired, Paul Fazakerley was originally assigned to our case and we have worked with him ever since. Paul has always been readily ava... See more

Rated 5 out of 5 stars

Graham took over from Steve after 20 years of looking after my investments and the handover was seamless. i've full confidence in Graham and his finacial advice

Rated 5 out of 5 stars

We deal with Paul Monk through this company and his financial advice has been first class. His friendly, professional approach has been much appreciated regarding our financial needs. I would gladly r... See more

Rated 4 out of 5 stars

Lots of financial advisors can get good returns on your investments. It is after all their main role. What sets Furnley House apart in all my dealings with them, from our personal account manager to t... See more

Company details

  1. Financial Consultant
  2. Financial Planner
  3. Mortgage Broker

Written by the company

Your Financial Planning Partners. We're here to help you live the life you want to lead.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

84 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(84)

19 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

We've been with Furley House since 2020…

We've been with Furley House since 2020 after our previous adviser retired, Paul Fazakerley was originally assigned to our case and we have worked with him ever since. Paul has always been readily available to answer any questions or concerns we may have. We trust Furnley house to always have our portfolio managed in the most efficient way possible.

March 24, 2026
Unprompted review
Rated 5 out of 5 stars

Financial advice.

We deal with Paul Monk through this company and his financial advice has been first class. His friendly, professional approach has been much appreciated regarding our financial needs. I would gladly recommend him to friends and family.

March 30, 2025
Unprompted review
Rated 5 out of 5 stars

Furnley House - Working for me.

Prior to making the move to Furnley House, my thoughts regarding my incumbent and previous advisors was that their advice and decision making was more about their income from my money, rather than them looking after my interests and making money for me. I looked at FH as they were recommended to me and quite frankly, I haven't look back and would most certainly recommend them.
My situation was somewhat complex at the time of switching financial advisor as my pension was offshore. Never-the-less FH and in particular Jon Kirby worked tirelessly in providing sound advice in terms of strategy in how to get my pension back to the UK effectively and financially in terms of where my fund should be invested and at what cost and all this was done free of charge for almost a year until FH took over the management of my account.
Since then I have benefitted from impressive fund growth, significant reduction in charges and regular contact whether planned or unplanned as they are always available to discuss any concerns with the markets, because with them you can take a keen interest in your investments or just sit back and let them get on with it.
All in all, I cannot praise FH enough for the work they have done for me.

February 20, 2026
Unprompted review
Rated 5 out of 5 stars

Always had a good relationship with Jon…

Always had a good relationship with Jon as he is very personable as well as being informative and helpful in any advice given or queries I’ve asked him about, someone I feel able to trust which is key …

January 29, 2026
Unprompted review
Rated 5 out of 5 stars

Jon and the team at Furnley House are a credit to the company

Jon from Furnley House was very professional, courteous and friendly at all times. The team came up with a comprehensive report based on our needs and wishes. The report highlighted a number of options to suit our requirements and we were very pleased with the proposals. Having signed up the Furnley House/Fundment teams took care of the transfers on our behalf. We'll now sit back in confidence that our finances are going to be well managed.

February 3, 2026
Unprompted review
Rated 4 out of 5 stars

Great financial service with a professional and friendly team.

Lots of financial advisors can get good returns on your investments. It is after all their main role. What sets Furnley House apart in all my dealings with them, from our personal account manager to the admin staff, is a sense that they really care about their customers. You feel like part of the family and not just another client.

February 10, 2026
Unprompted review
Rated 5 out of 5 stars

Jon is very professional

Jon is very professional, friendly and caring. Always goes above and beyond to offer his best advice/help. Offers the best options possible to support you. Will definitely be recommending him to anyone who would need financial support and advice.

February 12, 2026
Unprompted review
Rated 5 out of 5 stars

Furnley House

Furnley House has always provided an exceptional service for our whole family.
They begin with a detailed financial assessment then guide us as to which level of exposure to risk that we were most suited and comfortable with.
Our adviser Paul, has always handled our concerns and queries with patience and a genuine understanding of what we hope to achieve.
We consider Paul to be extremely financially astute as well as a very good communicator.
We always leave our meetings with the staff at Furnley House extremely pleased with the friendly and high quality level of service that we have received.
Keep up the excellent work!
Nick and Tasha.

January 16, 2026
Unprompted review
Rated 5 out of 5 stars

Realising your dreams

Furnley House realised our lifetime dreams which was amazing.Previously I had been trying to get 4 pensions put into 1 pot but no one would listen or help so movement was slow & frustrating. In addition my pension arrangements were complicated & I really didn’t have a clue where to start. Paul listened to what was happening in our life’s, understood what we wanted to do & discussed financial planning for the future. After agreeing our terms, 4 pensions were put into 1 pot & our tax free cash was released. This then allowed us to buy our holiday home which the whole aging family will use.
My pension review is also underway and once complete will mean we will become debt free and the majority of mortgage repaid. I then plan to retire in 3 years rather than 5 years which will be spent with my husband in our holiday home. His health prognosis has been mixed so by being able to spend time together is really valuable . Thankyou

October 29, 2025
Unprompted review
Rated 5 out of 5 stars

Great company and service

I’m very impressed with the consistently high level of professionalism and communication offered by my adviser Graham and the wider Furnley House team. I feel confident investing my money here due to their deep knowledge and expertise, with additional resources such as the online platform and newsletters further enhancing the excellent service.

September 23, 2025
Unprompted review
Rated 5 out of 5 stars

Furnley House Excellence

I have over the years dealt with a number of financial advisors, some of which have been particularly good, BUT, none compare to the service and suppprt I have had from Furnley House, either during my move to them or since becoming a client of theirs. I cannot praise the team there enough for the efforts they put in to make me feel that they are on my side and not just out to make their commission.

September 5, 2025
Unprompted review
Rated 1 out of 5 stars

Makes me uncomfortable

Out of the blue I have today received an email from Furnley House inviting me “to complete my nomination” for some award. I have never had any previous contact with this organisation and I don’t know anything about the supposed award. I don’t know how they have obtained my email address and this makes me very uncomfortable. Is it a scam? Do they buy mailing lists ? I don’t know.

August 29, 2025
Unprompted review
Furnley House logo

Reply from Furnley House

Hi Jane

You likely received an email from us because you or your organisation have been nominated for a Leicestershire Community Champions Award, organised by our charity, The Furnley House Foundation. These awards are nominated by the public, and the email was sent to inform you of your nomination.

Please be assured that this is not a scam and we do not hold your information for marketing purposes.

You can find more details about the awards on our website here: https://www.furnleyhouse.co.uk/Events/lcca-2025

If you would prefer us to withdraw your nomination and delete your data, please contact us at foundation@furnleyhouse.co.uk, and we will be happy to assist.

Kind regards
Furnley House

Rated 2 out of 5 stars

Fees too high. Poor returns.

Some useful advice and information. Some questionable advice. Ongoing fees too high. Poor investment performance. Moved to a low cost tracker fund with another provider and much happier.

August 7, 2024
Unprompted review
Furnley House logo

Reply from Furnley House

Hi Tim

It is disappointing to hear that we have fallen short of meeting your expectations, and I would really value the opportunity to speak with you to better understand how you feel we could have improved your overall experience.

If you would be willing and able to have a brief chat, could you please contact me at andy.pardoe@furnleyhouse.co.uk to arrange a suitable time.

Kind Regards

Andy Pardoe

Compliance Manager

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look