Very helpful customer service, had all answers to all queries, respectful and eloquent, made everything very easy. Called to make sure we had best deal, and did own research into property to help us e... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The lady that helped me - Chloe Brennan was so helpful and sympathetic in my situation. She was as helpful as she could be and gave me some great advice on the next steps I need to take in resolving m... See more
Company replied
Fused have been great for our student house, offering amazing value for money for our area. Customer service has always been excellent- today, with no wait time, I spoke to Hayley who efficiently sort... See more
Company replied
From start to renewal the experience with Fused has been really good. They are very user friendly with a very clear web site and dashboards but just as important incredibly responsive via phone, t... See more
Company replied
Company details
About Fused
Written by the company
Split the bills with your housemates so you all pay your share with one predictable monthly payment. Unlimited Energy comes as standard, so you can stay warm and enjoy uni, without the need to stress about your bills.
Create your perfect student bills package with Fused - pick the services you and your housemates need, including Unlimited Energy, super fast broadband, TV packages and Unlimited Water.
Create your perfect student bills package with Fused - pick the services you and your housemates need, including Unlimited Energy, super fast broadband, TV packages and Unlimited Water.
Contact info
Newcastle upon Tyne, United Kingdom
- 0191 622 0097
- support@fusedbills.co.uk
- fusedbills.co.uk
4.8
Excellent
2K reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very helpful
Sid was w extremely helpful over the phone and problem has been solved, thank you
September 22, 2025
Unprompted review
Reply from Fused
Hi Maggi,
Thank you for the brilliant 5-Star review! We really appreciate the feedback! It's great to hear Sid was able to assist with your query and if there is anything further we can help you with then please do let us know!
Thanks again
Fused Bills
Fast and efficient customer service…
Fast and efficient customer service from Stacie! Very pleased :)
September 22, 2025
Unprompted review
Reply from Fused
Hi Kaan,
Thank you for the brilliant 4-Star review! We really appreciate the feedback! It's great to hear Stacie was able to assist with your query and if there is anything further we can help you with then please do let us know!
Thanks again
Fused Bills
Old meters
Callum Johnson totally saved the day, answering all my questions and fixing everything. It's awesome, we got our first quote. Thanks again! We had those old key and card top-up meters, and since it's busy, Fused couldn't convert them to smart online meters. So, we sorted that out with our service provider once the smart meter was swapped. We got the quote from Fused. Heads up, after the swap, don't pay any bills to any provider. That's when you can start a quote with Fused.
September 22, 2025
Unprompted review
Reply from Fused
Hi Aravind,
Thank you for the brilliant 5-Star review! We really appreciate the feedback! It's great to hear Callum was able to assist with your query and if there is anything further we can help you with then please do let us know!
Thanks again
Fused Bills
Paul was quick and efficient and sorted…
Paul was quick and efficient and sorted my query within minutes.
Thank you ☺️
September 20, 2025
Unprompted review
Reply from Fused
Hi Helen,
Thank you for the brilliant 5-Star review! We really appreciate the feedback! It's great to hear Paul was able to assist with your query and if there is anything further we can help you with then please do let us know!
Thanks again
Fused Bills
Broadband Issue
Andrew was very professional and helped us super efficiently! Our query regarding our broadband was dealt with quickly.
September 18, 2025
Unprompted review
Reply from Fused
Hi Maya,
Thank you for the brilliant 5 star review! We really appreciate the feedback! It's great to hear Andrew was able to assist with your query and if there is anything further we can help you with then please do let us know!
Thanks again
Fused Bills
Liam G was very polite and helpful on…
Liam G was very polite and helpful on the phone, he discussed my options with me thoroughly and was sensitive towards my situation, I am very pleased with his service.
September 17, 2025
Unprompted review
Reply from Fused
Hi Nadeen,
Thank you for the brilliant 5 star review! We really appreciate the feedback! It's great to hear Liam G was able to assist with your query and if there is anything further we can help you with then please do let us know!
Thanks again
Fused Bills
Liam G was very helpful in all of my…
Liam G was very helpful in all of my queries and managed to solve all of my issues. Thank you
September 17, 2025
Unprompted review
Reply from Fused
Hey Alex,
Thank you for taking the time to leave such a fantastic review for Liam G.
It's great to hear they were able to help you with your query!
If you have any further questions, feel free to use the live chat feature to speak with the team.
Thanks again
Fused Bills
Andrew
Andrew was really helpful and lovely to talk to, got our issues sorted out and in a timely manner too.
September 16, 2025
Unprompted review
Reply from Fused
Hi Charlie,
Thank you for the brilliant 5 star review! We really appreciate the feedback! It's great to hear Andrew was able to assist with your query and if there is anything further we can help you with then please do let us know!
Thanks again
Fused Bills
Fused customer service
Had a phone call with fused today to clear up some issues. The wait time was a little long but that’s expected for a busy day. Andrew was very friendly and helpful and answered every question I had very professionally, thank you!
September 15, 2025
Unprompted review
Reply from Fused
Hi Saffron,
Thank you for the brilliant 5 star review! We really appreciate the feedback! It's great to hear Andrew was able to assist with your query and if there is anything further we can help you with then please do let us know!
Thanks again
Fused Bills
Spoke with sid regarding the cancellation
Spoke with sid regarding the cancellation of my contract, he was so helpful in every manner. I appreciate the way he handled the things
September 15, 2025
Unprompted review
Reply from Fused
Hey Aman,
Thank you for taking the time to leave such a fantastic review for Sid.
It's great to hear they were able to help you with your query!
If you have any further questions, feel free to use the live chat feature to speak with the team.
Thanks again
Fused Bills
Ollie from Fused Bills has been…
Ollie from Fused Bills has been absolutely amazing. He went above and beyond to help us secure the best possible price for our bills, all while showing genuine kindness, empathy, and understanding of our housing situation. His support has made a stressful process so much easier, and we’re incredibly grateful for his patience and professionalism throughout. Highly recommend!
September 13, 2025
Unprompted review
Reply from Fused
Hi Anna,
Thanks for your great 5 star review!
We're glad to hear Ollie could help you set up your account so efficiently. We will pass on your lovely feedback to them.
Thanks again,
Fused Bills
Chat with Daniel
I had a chat with Daniel. He was extremely helpful. He solved my issue right away, and took time to explain things to me.
Thanks again !
September 13, 2025
Unprompted review
Reply from Fused
Hi Lily,
Thanks for your great 5 star review for Daniel! It's great to hear that they got your issue sorted very quickly.
We will pass on your feedback to them.
Thanks again,
Fused Bills
Daniel really helped with sorting out…
Daniel really helped with sorting out our bills start date! Wouldn’t be moving in if it wasn’t for him! Thank you :)
September 12, 2025
Unprompted review
Reply from Fused
Hi there,
Thanks for your feedback and great 5 star review.
We will be sure to pass that on to Daniel.
thanks again,
Fused Bills
AMAZING ERICA!!
Amazing, Erica was incredibly helpful, quick and very knowledgeable! Couldn’t fault her at all. Her customer service skills are 10/10!
September 12, 2025
Unprompted review
Reply from Fused
Hi Faith,
Thanks for your great 5 star review for Erica!
We will pass on your feedback !
Thanks again,
Fused Bills
The customer service team is very…
The customer service team is very helpful and responds quickly. Big thank you to Sid and Samuel from the team for being so helpful and patient. They were both very nice, proactive and helped a lot.
This will be my second year using fused and they take a big burden off your shoulders from taking away the hassle of splitting bills between housemates, budgeting and finding providers.
Only reason I give 4 instead of 5 is because last year there was an unexpected raise in the price halfway through the contract, but apparently this has changed now and it won't be an issue again.
September 10, 2025
Unprompted review
Reply from Fused
Hi Tania,
Thank you for the brilliant 4-Star review! We really appreciate the feedback! It's great to hear Sid and Samuel were able to assist with your query.
I have requested further information from you so that we can look into the price increase you've mentioned.
If there is anything further we can help you with then please do let us know!
Thanks again
Fused Bills
Customer service helper Amber was a…
Customer service helper Amber was a huge help. Picked up multiple calls without issue and always provided a solution
September 9, 2025
Unprompted review
Reply from Fused
Hi Tom
Thank you for the brilliant 5 star review! We really appreciate the feedback! It's great to hear Amber was able to assist with your query and if there is anything further we can help you with then please do let us know!
Thanks again
Fused Bills
Really helpful
Really helpful
Gave me a good quote and very happy.
Olly turner was very good and made it very easy
September 9, 2025
Unprompted review
Reply from Fused
Hey Matthew,
Thank you for taking the time to leave such a fantastic review for Olly.
It's great to hear they were able to help you with your query!
If you have any further questions, feel free to use the live chat feature to speak with the team.
Thanks again
Fused Bills
I called Amelia to sort out some issues…
I called Amelia to sort out some issues I had with signing up for a new package- she helped quickly and in a friendly manner and sorted my problem out. Fantastic customer service from Amelia
September 9, 2025
Unprompted review
Reply from Fused
Hi Conor,
Thank you for the great review! We're so pleased to hear the customer service from Amelia has been top-notch!
If you do have any questions regarding your package then do not hesitate to get in touch with our customer support team who will be happy to help!
Thanks!
Fused Bills
Milly @ fused
Milly helped me out so much. 100% amazing experience and was so quick and simple. Thank you again :)
September 9, 2025
Unprompted review
Reply from Fused
Hi Erin,
Thank you for the brilliant 5 star review! We really appreciate the feedback! It's great to hear Milly was able to assist with your query and if there is anything further we can help you with then please do let us know!
Thanks again
Fused Bills
Dealt with Andrew on the live chat and…
Dealt with Andrew on the live chat and he was super helpful, explained things that were confusing and got our problem sorted. Couldnt ask for more
September 9, 2025
Unprompted review
Reply from Fused
Hey Harry,
Thank you for taking the time to leave such a fantastic review for Andrew.
It's great to hear they were able to help you with your query!
If you have any further questions, feel free to use the live chat feature to speak with the team.
Thanks again
Fused Bills
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.