Very helpful customer service, had all answers to all queries, respectful and eloquent, made everything very easy. Called to make sure we had best deal, and did own research into property to help us e... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The lady that helped me - Chloe Brennan was so helpful and sympathetic in my situation. She was as helpful as she could be and gave me some great advice on the next steps I need to take in resolving m... See more
Company replied
Fused have been great for our student house, offering amazing value for money for our area. Customer service has always been excellent- today, with no wait time, I spoke to Hayley who efficiently sort... See more
Company replied
From start to renewal the experience with Fused has been really good. They are very user friendly with a very clear web site and dashboards but just as important incredibly responsive via phone, t... See more
Company replied
Company details
About Fused
Written by the company
Split the bills with your housemates so you all pay your share with one predictable monthly payment. Unlimited Energy comes as standard, so you can stay warm and enjoy uni, without the need to stress about your bills.
Create your perfect student bills package with Fused - pick the services you and your housemates need, including Unlimited Energy, super fast broadband, TV packages and Unlimited Water.
Create your perfect student bills package with Fused - pick the services you and your housemates need, including Unlimited Energy, super fast broadband, TV packages and Unlimited Water.
Contact info
Newcastle upon Tyne, United Kingdom
- 0191 622 0097
- support@fusedbills.co.uk
- fusedbills.co.uk
4.8
Excellent
2K reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Beth was very patient and helpful.
Beth was very patient and helpful.
October 16, 2025
Unprompted review
Reply from Fused
Hi Rohit,
Thank you for the brilliant 5 star review! We really appreciate the feedback! It's great to hear Beth was able to assist with your query and if there is anything further we can help you with then please do let us know!
Thanks again
Fused Bills
Erica was great and was able to give a…
Erica was great and was able to give a lot of clarity on my situation, one of many reasons I’d recommend Fused!
October 13, 2025
Unprompted review
Reply from Fused
Hey Jo,
Thank you for taking the time to leave such a fantastic review for Erica.
It's great to hear they were able to help you with your query!
If you have any further questions, feel free to use the live chat feature to speak with the team.
Thanks again
Fused Bills
Hayley S is amazing!!!
Hayley is literally amazing. She was super helpful will all the questions I asked and the service at fused so far has been amazing. I feel way less stressed with these providers than my previous ones last year.
October 13, 2025
Unprompted review
Reply from Fused
Hey Isabella,
Thank you for taking the time to leave such a fantastic review for Hayley.
It's great to hear they were able to help you with your query!
If you have any further questions, feel free to use the live chat feature to speak with the team.
Thanks again
Fused Bills
Daniel was patient and explained into…
Daniel was patient and explained into details everything that I would need to carry out my process.
Thumbs up for him.
October 8, 2025
Unprompted review
Reply from Fused
Hi Gold,
Thank you for the brilliant 5-Star review! We really appreciate the feedback! It's great to hear Daniel was able to assist with your query and if there is anything further we can help you with then please do let us know!
Thanks again
One Utility Bill
Erica was extremely helpful with…
Erica was extremely helpful with sorting out our issues with the electricity after switching to fused.
October 7, 2025
Unprompted review
Reply from Fused
Hi Dominic,
Thank you for the brilliant 5-Star review! We really appreciate the feedback! It's great to hear Erica was able to assist with your query and if there is anything further we can help you with then please do let us know!
Thanks again
Fused Bills
paul deserves a raise
I was on the phone with Paul and he was so lovely to talk to and really helpful. thankyou so much again!
October 4, 2025
Unprompted review
Reply from Fused
Hi Phoebe,
Thank you for the brilliant 5-Star review! We really appreciate the feedback! It's great to hear Paul was able to assist with your query and if there is anything further we can help you with then please do let us know!
Thanks again
One Utility Bill
Amazing choice!
Easy to set up, prices don’t change from agreed upon amount and all bills split fairly!! 100% a great experience.
October 2, 2025
Unprompted review
Reply from Fused
Hi Lillie,
Thank you for the great review! We're so pleased to hear the customer service has been top-notch!
If you do have any questions regarding your package then do not hesitate to get in touch with our customer support team who will be happy to help!
Thanks!
Fused Bills
Spoke to Daniel and he was super lovely…
Spoke to Daniel and he was super lovely - the issue was sorted in seconds and the customer service was incredible. Thank you Daniel!
October 1, 2025
Unprompted review
Reply from Fused
Hi Ruby,
Thank you for the brilliant 5-Star review! We really appreciate the feedback! It's great to hear Daniel was able to assist with your query and if there is anything further we can help you with then please do let us know!
Thanks again
Fused Bills
Reply from Fused
Hi Fin,
Thank you for the brilliant 4-Star review! We really appreciate the feedback! It's great to hear Dan was able to assist with your query and if there is anything further we can help you with then please do let us know!
Thanks again
Fused Bills
Overall
Good service, value for money, quick response, no issues faced yet, and yeah good way to deal with bills when you don't wanna over pay.
September 30, 2025
Unprompted review
Reply from Fused
Hi there,
Thank you for the great review! We're so pleased to hear the customer service has been top-notch!
If you do have any questions regarding your package then do not hesitate to get in touch with our customer support team who will be happy to help!
Thanks!
Fused Bills
Fused energy
Fused energy having good customer services they helped me by answering my questions and straight forward.
September 30, 2025
Unprompted review
Reply from Fused
Hi Venkatesh,
Thank you for the great review! We're so pleased to hear the customer service has been top-notch!
If you do have any questions regarding your package then do not hesitate to get in touch with our customer support team who will be happy to help!
Thanks!
Fused Bills
Stacie had excellent customer service…
Stacie had excellent customer service and really helped in answering my questions
September 29, 2025
Unprompted review
Reply from Fused
Hi Sharon,
Thank you for the brilliant 5 star review! We really appreciate the feedback! It's great to hear Stacie was able to assist with your query and if there is anything further we can help you with then please do let us know!
Thanks again
Fused Bills
So understanding and helpful!
Sid was very helpful! He helped us set up the broadband and the wifi which we have been struggling to do for the
past 4 days, but now its sorted out! We can’t be thankful enough!
September 29, 2025
Unprompted review
Reply from Fused
Hey Ozge,
Thank you for taking the time to leave such a fantastic review for Sid.
It's great to hear they were able to help you with your query!
If you have any further questions, feel free to use the live chat feature to speak with the team.
Thanks again
Fused Bills
Quick and easy process
Quick and easy process, got a quote within seconds and seemed fair rates. Brandon was very helpful, informative, and friendly, he made the process seamless. Thank you!
September 27, 2025
Unprompted review
Reply from Fused
Hi Alex,
Thank you for the brilliant 5 star review! We really appreciate the feedback! It's great to hear Brandon was able to assist with your query and if there is anything further we can help you with then please do let us know!
Thanks again
Fused Bills
Brilliant customer service
Five stars for Sid and his clear advice. He was very helpful.
September 26, 2025
Unprompted review
Reply from Fused
Hey Anne,
Thank you for taking the time to leave such a fantastic review for Sid.
It's great to hear they were able to help you with your query!
If you have any further questions, feel free to use the live chat feature to speak with the team.
Thanks again
Fused Bills
I spoke with a guy called Daniel and he…
I spoke with a guy called Daniel and he was super straight forward, very friendly and made the experience very easy, also emailed me straight away with a list of what I needed to do. 10/10 customer service!
September 24, 2025
Unprompted review
Reply from Fused
Hi Maddy
Thank you for the brilliant 5-Star review! We really appreciate the feedback! It's great to hear Daniel was able to assist with your query and if there is anything further we can help you with then please do let us know!
Thanks again
Fused Bills
Had a enquiry over my current broadband…
Had a enquiry over my current broadband plan, and Ronan was ever so patient and informative about everything. Amazing service!
September 24, 2025
Unprompted review
Reply from Fused
Hi Issac,
Thank you for the brilliant 5-Star review! We really appreciate the feedback! It's great to hear Ronan was able to assist with your query and if there is anything further we can help you with then please do let us know!
Thanks again
Fused Bills
Its a great company
Andrew was helpful, informative and had a good understanding of the problem. Helped explain what likely happened and defused any concern we had!
September 23, 2025
Unprompted review
Reply from Fused
Hi Lewis,
Thank you for the brilliant 5-Star review! We really appreciate the feedback! It's great to hear Andrew was able to assist with your query and if there is anything further we can help you with then please do let us know!
Thanks again
Fused Bills
Great customer service
I spoke to Sid, and he was really really helpful he sorted both the query’s I had very quickly and even offered me alternate advice. Would definitely recommend
September 23, 2025
Unprompted review
Reply from Fused
Hi Dillinah,
Thank you for the brilliant 5-Star review! We really appreciate the feedback! It's great to hear Sid was able to assist with your query and if there is anything further we can help you with then please do let us know!
Thanks again
Fused Bills
Daniel was so nice and very helpful
Daniel was so nice and very helpful, sorted out my problem in less than 5 minutes. Even gave and explained to me my options when I was confused!
September 23, 2025
Unprompted review
Reply from Fused
Hi Giovanna,
Thank you for the brilliant 5-Star review! We really appreciate the feedback! It's great to hear Daniel was able to assist with your query and if there is anything further we can help you with then please do let us know!
Thanks again
Fused Bills
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