Fusion Dentistry Reviews 206

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 52 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, kindness, and ability to make them feel comfortable and at ease, even those with significant dental anxieties. Many people highlight the excellent service, noting the clear communication, efficient processes, and personalized care received throughout their treatment journey. Reviewers are particularly happy with the quality of the work, often describing their new teeth as natural-looking and life-changing, restoring their confidence in speaking and eating. However, some customers also noted issues with the product, specifically regarding the fit and comfort of their dental arches and bridges. These individuals experienced problems such as ill-fitting appliances, discomfort, and ongoing issues with their tongue and cheeks, requiring multiple adjustments and follow-up appointments. While the front-of-house staff was generally well-regarded, some felt that the clinicians were not always effective in resolving these specific product-related concerns.

What people talk about most

Staff

People report positive experiences with staff, consistently highlighting their professionalism, kindness, and... See more

Service

Customers had positive experiences with service. Many reviewers praise the professionalism, kindness, and... See more

Product

Clients share ambiguous opinions on product. Many customers express delight with their new teeth, describing... See more

User experience

Reviewers mention positive feedback about user experience. Many customers describe their journey as smooth... See more

Quality

Reviewers highlight positive aspects of quality, with many expressing delight with their new teeth,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The staff at Fusion dentistry are truly amazing. The whole team made me feel safe and comfortable from day one. As an extremely nervous patient I was treated with the utmost care and consideration. As... See more

Rated 5 out of 5 stars

Fusion gave me an appointment within 2 days of calling for a loose crown screw on one of my implants ( they did not install my implants). Response time, communication, willingness to treat a non regis... See more

Rated 5 out of 5 stars

My life was on hold until I found Fusion. Following an accident where I lost 5 front teeth, I could not eat properly, speak properly and was too distressed to socialise or even go shopping. Fusion gav... See more

Company replied

Rated 5 out of 5 stars

Fusions whole team made me feel safe and comfortable at every stage, from the initial first appointment I was given a clear plan and everything went smooth. They are a fabulous team and I now have... See more


Company details

  1. Dentist

Written by the company

Life changing dentistry from an award winning team.


Contact info

4.9

Excellent

TrustScore 5 out of 5

206 reviews

5-star
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1-star

How this company uses Trustpilot

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Rated 5 out of 5 stars

I can’t rate Fusion Dentistry highly…

I can’t rate Fusion Dentistry highly enough, if you are looking for first class dental implants with a service that is second to none, look no further !

As a nervous patient I was put at ease from start to finish, everything was explained to me - all the staff are so professional, calm and caring.

Stop searching and book today, you won’t regret it….. best of all I have the most amazing smile thanks to Fusion!

Kate - Somerset

March 8, 2022
Unprompted review
Rated 5 out of 5 stars

Front Top Implant at Fusion Nervous Customer

I had completely lost my front tooth and decided on an implant as a secure choice, I reviewed Implant Dentists and at first chose to go with Bupa who are a well known name to me, I had a quote of £3800 for complete work, I was happy with this and went ahead with them. After a few poor communication problems between the dentist and staff, errors with impressions and dentures, I lost my confidence in Bupa and wanted somewhere more professional. I had been recommended North Cardiff Dental who wanted to do much more than an implant and wanted nearly triple the cost of Bupa, so back to searching I went and found online reviews for Fusion Dentistry. I felt confidence in the reviews and read that they make the implants and porcelain crowns themselves and it’s same day teeth, no having a denture or waiting months without a tooth. I contacted them and the service was excellent, health and safety top notch. Meg was wonderful in explaining everything and the girls were amazing and so caring, making you feel totally relaxed, making sure you’re comfortable and requesting favourite music you’d like hear. The Dentist was fabulous, explained everything and was extremely accomplished in what he does. I am thrilled with the work and so confident in this practice and it’s staff.

I had a root removal, front implant, bone graft and soft tissue graft, blood taken and a tooth shaved. I was so worried before hand as it sounds so invasive and painful, I had my procedure done yesterday and this morning am pain free. I do not even need paracetamol.

I highly recommend Fusion Dentistry it was a few hundred pounds more than Bupa but so worth the uncomplications, the stress relief, the care, the professionalism, everything is in one place, you have a lovely recovery room to wait in and excellent customer service.

If you are nervous, or searching for professionalism and a perfect smile, you don’t need any more researching you have found the Diamonds of Dentistry

March 3, 2022
Unprompted review
Rated 5 out of 5 stars

Allowed me to genuinely smile for the first time in years

Professional, courteous, friendly.
Fusion were all these from the initial consult through to the procedure, post-procedure and aftercare.
Being an atypical nervous patient, it didn't ever quite hit the heights of feeling routine but that was me, not fusion.
Very prompt to answer queries via email or phone. From the receptionist to the hygenist to the consultant, everyone is incredibly welcoming and did everything to put me at ease. That was very much appreciated.
Highly recommended for cosmetic work.

February 21, 2022
Unprompted review
Rated 5 out of 5 stars

Amazing Service

Having had a fear of dentists my whole life I never thought I could undergo implants. With top ranking surgeons, a caring, professional team of dental nurses and friendly receptionists my confidence was restored. My treatment from the beginning has been nothing but the best,caring service, personalised in every way and I wouldn't hesitate in recommending Fusion dentistry to everyone needing this service.
Thank you Fusion ❤

February 20, 2022
Unprompted review
Rated 5 out of 5 stars

Fusion are extremely professional in…

Fusion are extremely professional in their treatment and approach, especially when your feeling very anxious.
Attention to detail is their key. From the moment you arrive you are made to feel welcome, the atmosphere feels very calm, enabled me to relax and continue with my journey.

February 8, 2022
Unprompted review
Rated 5 out of 5 stars

First of all I would like to thank the…

First of all I would like to thank the staff and everyone at Fusion dental clinic for the wonderful treatment i had from them during my implants.
Before having implants I had dentures and could not eat properly dinners meals out were always a problem as to what I could eat with out my dentures moving about. I would have fish instead of a steak not to be embarrassed removing them because food had stuck to them.know I can eat anything and no problems.
I can smile with confidence even bit an apple without any worries. I can say it’s a life change for me and thank you again to Fusion Dental Implants at Cardiff.
If you or anyone have any problems just give them a call and I’m sure they will sort you out.

Many Thanks

John Edwards

January 27, 2022
Unprompted review
Fusion Dentistry logo

Reply from Fusion Dentistry

Dear John,
This review has made all of us smile from ear to ear! We are so glad to hear how this treatment has changed your life for the better. We're grateful that we got to be a part of your journey!

We look forward to seeing you soon. In the meantime, enjoy your steak! :)

Best Wishes,
Fusion Dentistry

Rated 5 out of 5 stars

Nothing but professional.

From the time I went in for consultation till the time i left with a very satisfactory treatment all the staff and specialists where nothing but professional and 100% helpful.
just speaking with the consultants you will gain the confidence to go forward.

I would recommend.

January 24, 2022
Unprompted review
Fusion Dentistry logo

Reply from Fusion Dentistry

Dear Tony,
Thank you for your kind words! It means the world to us and helps us to help others. We're so glad that you love your new smile.
Looking forward to seeing you again soon.
Best Wishes,
Fusion Dentistry

Rated 5 out of 5 stars

Smile

I am thrilled with my perfect teeth. And thank you for giving me back my smile.
All the staff were amazing and made me feel at ease and very supportive in every appointment and they all were very empathetic to my nervousness.
I would like to thank Olivia who has a very caring nature and always reassured me and did her very best to help me at all times, her phone calls were calming and very appreciated.
I would also like to thank the people who work behind the scene in the labs for repairing my broken bridges on numerous occasions and producing my perfect new teeth . You are all amazing.
Thank you for the flowers that made me smile more.
It’s been a long difficult journey for me but Fusion always went above and beyond.
I would highly recommend Fusion

January 21, 2022
Unprompted review
Fusion Dentistry logo

Reply from Fusion Dentistry

Dear Tracey,
Thank you so much for your lovely words. It really does mean a lot to us and helps us to help others.
We have passed on your lovely words to Olivia and it made her week!
We're so glad that you love your smile and your flowers :)

If you need anything at all, please do let us know. We look forward to seeing you soon.

Best Wishes,

Fusion Dentistry

Rated 5 out of 5 stars

Best dental care ever.

I found Fusion online and was impressed with their work and reviews, but who really wants to go to the dentist ? Fusion were far better than I could have expected, right throughout the clinic. All the staff I met were friendly and clearly explained everything that was going to happen regarding my dental surgery. The end result is perfect, and there was no pain anywhere in the treatment I went through, to my surprise.

It's not cheap, and people have said to me I could have saved money going overseas, but like everything you get what you pay for, and the clinic is twenty minutes from home, and I don't need to get on a plane to get there. The care and standard of work Fusion gave me would be value for money at twice the price. I have no hesitation at all in giving them my unreserved recommendation, and my deep gratitude for their excellent care.

January 14, 2022
Unprompted review
Fusion Dentistry logo

Reply from Fusion Dentistry

Dear Clive,

Thank you so much for your lovely review. Your words are so thoughtful and will really help others when they are thinking of going for a cheaper option abroad!!
We're so glad that you chose Fusion and have had a great experience!
Looking forward to seeing you soon.

Best Wishes,

Fusion Dentistry

Rated 5 out of 5 stars

Amazing experience

I visited fusion to simply assess my options with regards to having implants. The staff were very nice and made me feel comfortable from the start. I was given the best advice and they tried to make my implants as affordable as possible. It was a very big procedure initially and I found that the staff were exceptionally supportive and empathetic to my nervousness. They all displayed a very caring nature. The dentists were very knowledgable and capable and were able to keep me comfortable throughout. I had my final teeth yesterday and I love them. Obviously, the people who work behind the scene in the labs producing the shape and style of your new teeth are very attentive to your needs and preferences and also extremely capable. I was given a large bunch of beautiful flowered yesterday from fusion. I was also given aids such as brush heads, mouth wash, water wick during my treatment. Overall this was a good experience for me and they have given me a new level of self confidence. Well done fusion.

January 12, 2022
Unprompted review
Fusion Dentistry logo

Reply from Fusion Dentistry

Dear Natalie,

Thank you ever so much for your kind words. It really does mean the world to us and we are so glad that you are so happy with your new smile :)

If there is anything at all that you need, please do let us know.

Best Wishes,

Fusion Dentistry

Rated 5 out of 5 stars

Great service

I have undergone extensive dental work with fusion over the past two years and I am very happy with my final results. Throughout my treatment, all of the team have been so welcoming, kind, helpful and knowledgeable. I am really grateful for everything they have done for me, thank you so much!

December 20, 2021
Unprompted review
Fusion Dentistry logo

Reply from Fusion Dentistry

Dear Dr Phillips,

Thank you so much for your kind words. Your treatment truly was an amazing one and we are so glad that you are happy with your new smile. We think you look amazing :)

We look forward to seeing you again. If you need anything at all, please do let us know.

Best Wishes,

Fusion Dentistry

Rated 5 out of 5 stars

Thank you very much to everyone at this practice

I have been to the practice about 6 times and on every visit the staff have been very kind, caring and always available for advice,I have had my upper teeth extracted and replaced with a bridge, a process i was dreading but my fears were unfounded. I recently went to have impressions of by gums taken so that i could have my proper implants, however, before doing so i asked about having my lower teeth done. I was advised of the benefits of having both sets of implants done together, I considered this for 24 hours and informed them i would go ahead. I'm now waiting for my next appointment.
For people who have problem teeth i would ask you to consider having implants and would recommend Fusion Dentistry.

December 19, 2021
Unprompted review
Rated 5 out of 5 stars

One very happy customer

From start to finish I was welcomed at Fusion, the attentiveness and care shown to me was 2nd to none.
They understood my situation and provided me with the best possible care. I am so grateful to the whole team, they have literally changed my life.
My friends, family and work colleagues have said that I am a new person with so much confidence now I have my smile back.
The money paid was a lot but when you look at the attention to detail in the workmanship, the personal care, the number of appointments to make sure everything is perfect and aftercare it is worth every penny and more.
I honestly can't thank you enough

December 15, 2021
Unprompted review
Rated 5 out of 5 stars

Sian’s experience at Fusion Dentistry

Marvellous service which exceeded my expectations. I had spent many years trying to hide my teeth when laughing or smiling and now still find it amazing that I no longer have to do this. My teeth look amazing but still look natural and I am absolutely thrilled. The service felt very personal and the flowers I was given at the end of my treatment were a wonderful surprise and very much appreciated. Thank you all very much

December 8, 2021
Unprompted review
Fusion Dentistry logo

Reply from Fusion Dentistry

Hi Sian, thank you so much for taking the time to write this lovely review. It really means the world to us that you are happy with your new smile and had a great experience at Fusion. Look forward to seeing you soon! Best Wishes, Fusion Dentistry

Rated 5 out of 5 stars

Massive “Thank you”…

Massive “Thank you”…

You have put a smile back on my face!!! My new teeth are great!! I made the right choice. Fusion Dentistry did a professional job from start to finish with terrific staff always making feel at ease.

Once again, many many thanks !!



David + Anna

December 7, 2021
Unprompted review
Rated 5 out of 5 stars

I found Fusion dentistry to be a professional run service very…

I found Fusion dentistry to be a very professional service. The place is calming, the staff are wonderful, always willing to go the extra mile to make sure you are 100% happy with your teeth. My final result is amazing. Although it is a long process, its worth it at the end.
A final thank you to all the Dentists and nurses but a special mention to Clare who is marvellous at her job and Coral for sorting out one really challenging moment !! and of course Olivia who always greeted you with a smile.

Kind Regards

Alison

December 2, 2021
Unprompted review
Fusion Dentistry logo

Reply from Fusion Dentistry

Hi Alison, Thank you so much for your kind words. It means the world to us that you are happy with your new smile!! We will make sure the whole team reads your review as we know it will make their day. Best Wishes, Fusion Dentistry

Rated 5 out of 5 stars

Very professional and always smiling…

Very professional and always smiling brilliant service

November 26, 2021
Unprompted review
Fusion Dentistry logo

Reply from Fusion Dentistry

Hi Neil, Thank you so much for your kind words. It means the world to us that you are happy with the service we provide! We will make sure the whole team reads your review as we know it will make their day. Best Wishes, Fusion Dentistry

Rated 5 out of 5 stars

Fantastic Fusion Dentistry…

I’m so glad I chose Fusion dentistry for my implants. They have always been very friendly, accommodating and professional throughout and the end result is fantastic. I would certainly recommend them to anyone thinking about implants

November 24, 2021
Unprompted review
Fusion Dentistry logo

Reply from Fusion Dentistry

Hi Linda, Thank you so much for your kind words. It means the world to us and hopefully means we can help more people :) We will make sure the whole team reads your review as we know it will make their day. Best Wishes, Fusion Dentistry

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