Graham + Sibbald Reviews 

181
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 64 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being professional, friendly, and helpful, often going above and beyond to assist them. The service provided is frequently described as excellent, with many appreciating the efficiency and ease of the process, especially regarding home reports. Reviewers highlight the quick response times and prompt delivery of reports, often within 24 hours, making the experience stress-free. The customer service is also noted for its excellent communication and support throughout the entire process. However, a few other people also felt that their concerns were not addressed.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their professionalism, efficiency,... See more

Service

Users describe positive interactions with service, consistently highlighting the professionalism, efficiency,... See more

Response time

Clients share positive opinions on response time, consistently highlighting the promptness and efficiency of... See more

Customer service

Customers had positive experiences with customer service, consistently praising the helpfulness and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Can’t fault Neil Cromarty Inverness branch. Came to survey my parents house for Home Report and discovered they had got Cavity Wall insulation put in! Obviously devastating for me trying to sell prop... See more

Company replied

Rated 5 out of 5 stars

Had Michael Duncan survey my property Valuation was on par with what I assumed I was a busy man that day and even worked around my time schedule. Very helpful in offering advice. Was prompt and v... See more

Company replied

Rated 5 out of 5 stars

Polite, fair, honest and open when discussing potential issues and causes for concern. The team were polite, our surveyor was polite, respectful to the people around the house and was open about hi... See more

Company replied

Rated 5 out of 5 stars

I recently had a Home Report done on one of our properties by Gosia Kilpatrick. She was very professional throughout her visit. She arrived promptly and was very complimentary about our flat. The dr... See more

Company replied


Company details

  1. Chartered Surveyor
  2. Commercial Agent
  3. Commercial Real Estate Agency
  4. Real Estate Appraiser
  5. Real Estate Surveyor
  6. Surveyor

Written by the company

Graham + Sibbald is one of the UK’s leading property consultancy services. Our success is built upon how we deliver our service; it is a unique combination of being both professional and personable. For professional that means what we deliver: a partner-led service, where we put our client’s needs first; having specialists in every department; providing a full-service offering with connected joined up thinking; with dedicated and diligent people who have the expertise and knowledge that today’s clients demand. For personal that means how we deliver. We truly care about our client's business and see them as part of our extended family: as we do our people. We are passionate about providing the very best advice; responding quickly and promptly with no red tape or hierarchies to hold us back. We listen. We are observant. And we understand. It's no wonder our clients trust us with their business. And that's Graham + Sibbald. We deliver + we care.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

181 reviews

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1-star

No recent history of asking for reviews

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Replied to 100% of negative reviews

Typically replies within 1 week

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4.7

All reviews

(181)

64 reviews in the last 12 months

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Rated 5 out of 5 stars

Great Service.

G+S came and did my home report for my property. Kevin came to do it and he was extremely professional and helpful. The report was carried out and emailed over in a great timely manner and I am happy with the report. Would recommend G+S to anyone.

August 12, 2024
Unprompted review
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Reply from Graham + Sibbald

Thank you Emma for leaving a review for our team in Kilmarnock. We will be sure to pass your comments on.

Best Wishes,
Graham + Sibbald

Rated 5 out of 5 stars

Excellent Service

Craig was very thorough, knowledgeable, professional and courteous throughout the process. He took the time to explain what would happen and carried out a detailed survey of our property answering all questions we had along the way. This is the 2nd time we have used Graham & Sibbald over the last few years and both times they have been excellent and provided the correct level of detail and accuracy within the Home reports. Highly recommend using them. A big thank you to Craig and Laura for the excellent service and communication.

August 6, 2024
Unprompted review
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Reply from Graham + Sibbald

Thank you Graham for leaving our team a review. We will be sure to pass on your feedback to Craig and Laura.

Kind regards,
Graham + Sibbald

Rated 1 out of 5 stars

Poor Poor service

Dominic arrived to carry out home report. He guessed the value! When confronted about his guesstimate! and showing him comparable figures in the same area, same properties he increased by a whopping £20,000 .Still undervalued. He failed to return calls ignored emails and ignored text messages too.When I complained to his superiors they adopted a couldn't care less attitude too.Once they have your money the don't care. Sold the house at a loss.

August 10, 2023
Unprompted review
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Reply from Graham + Sibbald

Hi Paul,

Your review and all of your previous reviews are noted. As the complaint went to dispute resolution which was found in our favour, we would appreciate if you would cease to repost your comments.

Thank you.

Rated 5 out of 5 stars

Graham surveyor

Graham was the surveyor who conducted the survey for my property in wishaw and prepared home report. He was very friendly, communicative, knowledgable, with excellent manners, patient with my questions and clearly explaining them. His timing was excellent and the report was produced next day . absolutely delighted with his professional yet friendly service and would definitely recommend him

Thanks Graham

August 1, 2024
Unprompted review
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Reply from Graham + Sibbald

Thanks Tommy for taking the time to leave our Glasgow office a review. It is great to hear that all your questions were answered and clearly explained to you.

Best Wishes,
Graham + Sibbald

Rated 5 out of 5 stars

Excellent service provided by Sean

Sean Hadden was the surveyor who conducted the survey for our property in Bonnyrigg and prepared home report. He was very friendly, communicative, knowledgable, with excellent manners, patient with our questions and clearly explaining them. His timing was excellent and the report was produced within two days. We were absolutely delighted with his professional yet friendly service and would definitely recommend him at G&S.

July 19, 2024
Unprompted review
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Reply from Graham + Sibbald

Hi Madga,

Thank you for taking the time to leave Sean from our Edinburgh office a review. We are delighted to hear that you found the service provided to be professional yet friendly. We will be sure to pass your comments on to both Sean and his line manager.

Thanks again,
Graham + Sibbald

Rated 5 out of 5 stars

Absolutely delighted with the…

Absolutely delighted with the professional support, service and communication delivered throughout the process of selling my business. Ryan went above and beyond every step of the way! Thanks for everything G&S, I highly recommend your company.

July 29, 2024
Unprompted review
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Reply from Graham + Sibbald

Thank you Pauline for taking the time to leave us a review. We will be sure to pass your comments on to Ryan and the Glasgow Agency department.

Best Wishes,
Graham + Sibbald

Rated 5 out of 5 stars

Sean Hadden was the surveyor who…

Sean Hadden was the surveyor who visited out flat in Dalry Colonies in July to conduct a survey and produce a home report. He was on time, very polite, friendly and professional. Answered all my questions and produced the report within 2 days.
Would highly recommend Sean at Graham & Sibbald.

July 9, 2024
Unprompted review
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Reply from Graham + Sibbald

Thanks Edzell for taking the time to leave us a review. I will be sure to pass your comments on to Sean and team. They will be delighted to hear you had a great experience with them.

Best wishes,
Graham + Sibbald

Rated 2 out of 5 stars

Home report price too small in our region. took another agency

Not happy with Graham + Sibbald. was absolutely upset with Home evaluation 30 percent less then current market asking price in our region.!!!!. Took another agency 1 week later. less expensive fee. Received correct home report price evaluation. Received offer 15 percent more asking price after being 3 days on the market. Not advices, this agency expensive and frustrating. you will loose your property evaluation and money!

July 22, 2024
Unprompted review
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Reply from Graham + Sibbald

Hi,

We are disappointed to hear that you have not had a good experience with our Residential department. If you would like to discuss this further please contact us on enquiries@g-s.co.uk.

Kind regards,
Graham + Sibbald

Rated 5 out of 5 stars

Recent survey @ Fife ave

Guys appeared and carried out a thorough inspection of my property asked some valid questions hope gave them the information they where looking for . But carried out the survey very efficiently, and friendly guys...

July 19, 2024
Unprompted review
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Reply from Graham + Sibbald

Hi John,

Thank you for taking the time to leave us a review. We are delighted that you found our surveyors to be efficient and friendly. We will be sure to pass your comments on to the team.

Best Wishes,
Graham + Sibbald

Rated 5 out of 5 stars

Professional service from Graham and Sibbald

Graham and Sibbald provided a very professional survey for our house.

July 11, 2024
Unprompted review
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Reply from Graham + Sibbald

Thank you George for taking the time to leave us a review. We are glad you found our service to be professional.

Kind regards,
Graham + Sibbald

Rated 5 out of 5 stars

I recently engaged the services of…

I recently engaged the services of Graham and Sibbald to carry out a survey of my property. Very happy with the service provided. Surveyor arrived on time . Whilst carrying out the survey he was very respectful of my property.
I would be more than happy to recommend the company.

June 28, 2024
Unprompted review
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Reply from Graham + Sibbald

Thank you Rita for taking the time to leave us a review. It is greatly appreciated and we are delighted that you would recommend us!

Best Wishes,
Graham + Sibbald

Rated 5 out of 5 stars

Great service

Good quick service, and shout out to Laura!

June 27, 2024
Unprompted review
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Reply from Graham + Sibbald

Thanks Scott for taking the time to leave us a review! We are delighted you were happy with the service provided and we will let Laura know of her shout out!

Kind regards,
Graham + Sibbald

Rated 5 out of 5 stars

Competent, courteous and efficient

This was a very competent and smooth service. Home survey was completed promptly with courtesy and respect for the property. Enquiries were answered swiftly with guidance given.
From all aspects, admin through to completion I have respect and absolutely recommend them without hesitation.

June 11, 2024
Unprompted review
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Reply from Graham + Sibbald

Thank you Linda for taking the time to leave us a review. Your feedback is greatly appreciated and we will pass your comments on to our Aberdeen based Residential Team!

Best Wishes,
Graham + Sibbald

Rated 1 out of 5 stars

Not poor service, zero service!

Spoke to them a couple of times about putting our pub on the market, he asked me to jump through some hoops and send photos over, sent relevant links and some photos, didn’t even get a response back. (Sent over 2 weeks ago)The agent didn’t come across particularly professional, but gave them an opportunity. My gut was right in the first instance. Lots of other commercial agents out there and are now marketing with one of them.

May 30, 2024
Unprompted review
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Reply from Graham + Sibbald

Hi Paul,

We are disappointed to hear that you have not found our service to be professional and that you have not had a response from a member of our staff. If you would like to discuss this further please contact enquiries@g-s.co.uk.

Apologies,
Graham + Sibbald

Rated 1 out of 5 stars

Avoid like the plague

I’ve used Graham and Sibbald twice and have had major issues both times. Would recommend avoiding at all costs.

First time I used them was to do a home report for our flat in Shawlands. The surveyor came out and after saying everything was fine, left a 2 for damp and rot with a statement that made it sound like the property needed to be condemned. After paying for a damp and rot specialist and being told there is nothing wrong at all, we had to fight to get it down to a 1 but the written blurb still had to have a dig that anyone who buys it needs to make sure they see a damp/rot report to ensure the property is up to scratch. A very stressful situation that was un-necessary.

Forward 18 months later, we are selling my deceased Gran’s house. We go with an estate agent who recommends G&S. I was reluctant given past experience but assured it would be fine. The home had a lot of wear and tear and needed significant roof work, so it was going to be a lot of 2s and maybe the odd 3 which was expected. The G&S surveyor came round and inspected the property which was fine. Then he went into the attic. Suddenly I heard a loud smash. He had opened the part of the attic that led to the skylight and stepped too close to it causing part of the glass to shatter and fall onto the upstairs landing. Luckily I was downstairs and not injured. When I asked what had happened his response was “It’ll need replaced anyway.” No apology. Found out this was one of the directors. We then had wanted to put a claim in against G&S for ruining a unique feature the house still had, but our estate agent told us claiming would take months with G&S so instead we got the home report fee waived and had to use that money to get rid of the whole skylight and replace it with a painted piece of wood so it wouldn’t look terrible.

I would never use them again. If you’re selling your house, don’t trust them with doing your home report. It could cause something small like forcing you to pay for reports you don’t need or ruining unique features in your home and causing you lots of undue stress.

February 15, 2024
Unprompted review
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Reply from Graham + Sibbald

Hi Kenny,

We are sincerely sorry to hear that you have not had a good experience with us and stress has been caused. Given your comments in respect to a member of our staff, if you would like to discuss this further please email us via enquiries@g-s.co.uk.

Kind regards,
Graham + Sibbald

Rated 5 out of 5 stars

Meatmarket Regeneration CIC, Development Support.

Tom Hamilton G-S Director for Architecture, provides project technical support for the Meatmarket Regeneration Community Interest Company. Tom has been impressively proactive and professional. He has contributed significantly to organising and designing our unique and time constrained construction project. He has been invaluable in managing a complex project team and ensuring that we meet budgetary and legislative requirements. Tom's diligence has helped our company deliver an accomplished and detailed project design brief and a number of appropriate tender packages. We look forward to our project implementation phase using Mr Hamilton's expertise."

June 6, 2024
Unprompted review
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Reply from Graham + Sibbald

Hi Patrick,

We are delighted that you have found the service provided by our Architecture Team to be proactive and professional. We look forward to continuing to work with you through the project implementation phase. We will pass your positive feedback onto Tom.

Thank you,
Graham + Sibbald

Rated 5 out of 5 stars

First class speedy service from start…

First class speedy service from start to finish. Craig Henderson compiled our home report in a very polite and friendly manner and had it ready in 24hours.
Would highly recommend.

May 28, 2024
Unprompted review
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Reply from Graham + Sibbald

Thank you for taking the time to leave us a review. We are delighted you were happy with the service provided by Craig and the Team and we will be sure to pass your kind words on to them.

Kind regards,
Graham + Sibbald

Rated 5 out of 5 stars

The ease of communication with this…

The ease of communication with this company was excellent from start to finish. My enquiry was handled in a professional and courtesy manner
I would highly recommend

May 7, 2024
Unprompted review
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Reply from Graham + Sibbald

Thank you Elizabeth for taking the time to leave us a review. I am glad you found our service to be professional and that you would recommend us.

Kind regards,
Graham + Sibbald

Rated 5 out of 5 stars

Great to deal with very professional…

Great to deal with very professional with quick responses would highly recommend excellent service

May 7, 2024
Unprompted review
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Reply from Graham + Sibbald

Thank you Jamie for taking the time to leave us a review. We are glad you found our service to be quick and professional.

Best Wishes,
Graham + Sibbald

Rated 5 out of 5 stars

We would highly recommend Graham +…

We would highly recommend Graham + Sibbald. We used them for our home report & our surveyor (Mikey Gill) was excellent. Great communication throughout and very professional.

April 17, 2024
Unprompted review
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Reply from Graham + Sibbald

Thank you Stuart for taking the time to leave a review. We will be sure to pass your comments on to Mikey in our Edinburgh office.

Best wishes,
Graham + Sibbald

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