Graham + Sibbald Reviews 

182
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 64 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being professional, friendly, and helpful, often going above and beyond to assist them. The service provided is frequently described as excellent, with many appreciating the efficiency and ease of the process, especially regarding home reports. Reviewers highlight the quick response times and prompt delivery of reports, often within 24 hours, making the experience stress-free. The customer service is also noted for its excellent communication and support throughout the entire process. However, a few other people also felt that their concerns were not addressed.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their professionalism, efficiency,... See more

Service

Users describe positive interactions with service, consistently highlighting the professionalism, efficiency,... See more

Response time

Clients share positive opinions on response time, consistently highlighting the promptness and efficiency of... See more

Customer service

Customers had positive experiences with customer service, consistently praising the helpfulness and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Can’t fault Neil Cromarty Inverness branch. Came to survey my parents house for Home Report and discovered they had got Cavity Wall insulation put in! Obviously devastating for me trying to sell prop... See more

Company replied

Rated 5 out of 5 stars

Had Michael Duncan survey my property Valuation was on par with what I assumed I was a busy man that day and even worked around my time schedule. Very helpful in offering advice. Was prompt and v... See more

Company replied

Rated 5 out of 5 stars

Polite, fair, honest and open when discussing potential issues and causes for concern. The team were polite, our surveyor was polite, respectful to the people around the house and was open about hi... See more

Company replied

Rated 5 out of 5 stars

I recently had a Home Report done on one of our properties by Gosia Kilpatrick. She was very professional throughout her visit. She arrived promptly and was very complimentary about our flat. The dr... See more

Company replied


Company details

  1. Chartered Surveyor
  2. Commercial Agent
  3. Commercial Real Estate Agency
  4. Real Estate Appraiser
  5. Real Estate Surveyor
  6. Surveyor

Written by the company

Graham + Sibbald is one of the UK’s leading property consultancy services. Our success is built upon how we deliver our service; it is a unique combination of being both professional and personable. For professional that means what we deliver: a partner-led service, where we put our client’s needs first; having specialists in every department; providing a full-service offering with connected joined up thinking; with dedicated and diligent people who have the expertise and knowledge that today’s clients demand. For personal that means how we deliver. We truly care about our client's business and see them as part of our extended family: as we do our people. We are passionate about providing the very best advice; responding quickly and promptly with no red tape or hierarchies to hold us back. We listen. We are observant. And we understand. It's no wonder our clients trust us with their business. And that's Graham + Sibbald. We deliver + we care.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

182 reviews

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1-star

No recent history of asking for reviews

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Replied to 100% of negative reviews

Typically replies within 1 week

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4.7

All reviews

(182)

64 reviews in the last 12 months

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Rated 5 out of 5 stars

We would highly recommend Graham +…

We would highly recommend Graham + Sibbald. We used them for our home report & our surveyor (Mikey Gill) was excellent. Great communication throughout and very professional.

April 17, 2024
Unprompted review
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Reply from Graham + Sibbald

Thank you Stuart for taking the time to leave a review. We will be sure to pass your comments on to Mikey in our Edinburgh office.

Best wishes,
Graham + Sibbald

Rated 5 out of 5 stars

2 home reports from Graham + Sibbald

I recently got 2 home reports. The whole team at Graham + Sibbald were absolutely first class. From a speedy, competitive & detailed quote, to organising Luca the surveyor to view the properties and to then receive the reports all of which was done in a very timely and professional manner. All worked perfectly. I would highly recommend them. Brilliant team.

May 6, 2024
Unprompted review
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Reply from Graham + Sibbald

Thank you Andrew for your feedback. We are delighted that you had a great experience with our Residential team in Glasgow. We will pass your comments on to Luca.

Kind regards,
Graham + Sibbald

Rated 5 out of 5 stars

Extremely friendly and helpful

Extremely friendly and helpful. Prompt and accurate service.

May 6, 2024
Unprompted review
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Reply from Graham + Sibbald

Thank you Lynsay for leaving us a review. We are delighted you found our service to be prompt and accurate.

Best Wishes,
Graham + Sibbald

Rated 5 out of 5 stars

Home Report Survey

Michael, the surveyor arrived on time, explained exactly what he needed to do and talked to me at the end in general terms about exactly what a home report consists of. He also explained about the personal questionnaire which I should fill in. The draft home report was sent within 3 days and I was able to talk to the surveyor about any queries I had. I felt that I received a Home Report which reflected fairly the condition of the property.

April 22, 2024
Unprompted review
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Reply from Graham + Sibbald

Thank you for taking the time to leave us a review. We are you are satisfied with the service provided by Michael and will pass your comments on to him.

Best wishes,
Graham + Sibbald

Rated 5 out of 5 stars

Highly Recommended.

We were on a very tight timescale to get our property ready and on to the market, Craig Henderson managed to go above and beyond to get our report completed by the next day to get our house ready.
without this level of service it could have delayed our process and we could have lost the property we were bidding on.
the whole service was fast and efficient and we couldn't thank them enough.

May 1, 2024
Unprompted review
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Reply from Graham + Sibbald

Thank you Claire for taking the time to leave us a review. We are delighted that you were happy with the service provided by Craig and will be sure to pass the comments on to him. Enjoy your new home!

Best Wishes,
Graham + Sibbald

Rated 5 out of 5 stars

Home Report process made clear

Having sold houses in the past we know that surveys/home reports can be a stressful process. However, Craig Henderson completed the recent home report on our property with professionalism, honesty and transparency. This clarity meant we knew exactly what was happening and it made the process the least stressful we have experienced.

March 18, 2024
Unprompted review
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Reply from Graham + Sibbald

Thank you for taking the time to leave a review. We always aim to provide the best experience to our customers and it is great to hear Craig made the process as stress free as possible.

Best Wishes,
Graham + Sibbald

Rated 5 out of 5 stars

Graham & Sibbald Experience

Commendation to your surveyor who advised of arrival time as requested and carried out what I considered to be a thorough and professional survey carried out with care, not rushed and all aspects fully explained and all questions answered.

Dave Mosley

April 5, 2024
Unprompted review
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Reply from Graham + Sibbald

Thank you Dave for taking the time to leave a review. It is great that you enjoyed your experience with our Residential team, your feedback is appreciated.

Best Wishes,
Graham + Sibbald

Rated 5 out of 5 stars

Communication with the office was…

Communication with there office was polite, understanding and professional at all times. Andrew conducted the survey with his own form of professionalism ,most informative , care, respect and understanding of the property. His report was excellent and showed exactly what was required for a straightforward sale. The house sold within a very short time. Highly recommend Graham & Sibbald . Wishing them well in the future

February 15, 2024
Unprompted review
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Reply from Graham + Sibbald

Hi Joanne,

Thank you for leaving this lovely review. We are delighted that you enjoyed your experience with us and managed to sell your property quickly. We will be sure to pass on your kind words to Andrew.

Best Wishes,
Graham + Sibbald

Rated 5 out of 5 stars

Dominic was outstanding!

I was very satisfied with Dominic’s thorough investigation carried out. He went above and beyond expectations and would highly recommend their services. Thank you so much Dominic if only every company was as good as you.

April 1, 2024
Unprompted review
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Reply from Graham + Sibbald

Hi Felicity, we are delighted you had a great experience with our Residential Department! Thank you for taking the time to leave a review and your comments will be passed on to Dominic.

Best Wishes,
Graham + Sibbald

Rated 5 out of 5 stars

Best Estate Agent in the City of Aberdeen

I have been dealing with Graham + Sibbald for a while on the hunt for properties and throughout my hunt, my point of contact has been Euan.

He makes the process so much easier and his attentiveness is rare to find... so much so that even though I have now agreed a property with annoyingly, another estate agent, I still feel the need to give him enormous thanks.

Euan reached out to me consistently to provide property updates and whenever he showed me around, took a keen interest in current operations. If every estate agent was like Euan it would be a much easier process for everyone!!

An enormous asset to Graham + Sibbald.

March 21, 2024
Unprompted review
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Reply from Graham + Sibbald

Thank you Jake for taking the time to leave us a review, it is greatly appreciated. We are delighted you had a great experience with our Aberdeen office and will be sure to pass your comments onto Euan.

Thanks Again,
Graham + Sibbald

Rated 5 out of 5 stars

Highly professional

Highly professional, friendly and respectful staff. Very impressed by the report writer's ability to set out the issues in a measured tone.

March 5, 2024
Unprompted review
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Reply from Graham + Sibbald

Thank you for taking the time to leave us a review! We are delighted you had a good experience with us!

Best wishes,
Graham + Sibbald

Rated 5 out of 5 stars

Excellent experience

Excellent experience and professionalism from Dominic McCormick. Great communication throughout and very prompt home report.

Dominic was very helpful and explained the process from start to finish. Would highly recommend and use Graham & Sibbald again.

January 30, 2024
Unprompted review
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Reply from Graham + Sibbald

Thank you Jowita for this fantastic review. We are delighted that you had an excellent experience with our surveyor Dominic.

Best Wishes,
Graham + Sibbald

Rated 5 out of 5 stars

I just liked the speed in which G+S…

I just liked the speed in which G+S conducted business. I needed a property valued quickly and it was done within days and the final report was done quickly too. The valuer was pleasant when he visited. Just a very efficient and professional company for me.

February 16, 2024
Unprompted review
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Reply from Graham + Sibbald

Thank you Mr Trevis for taking the time to leave us a review. We are glad that you had a pleasant experience with our Residential department.

Kind regards,
Graham + Sibbald

Rated 5 out of 5 stars

Very prompt and professional service…

Very prompt and professional service from the Aberdeen team for my home report and EPC. A couple of queried items on the report discussed completely amicably and final report completed within hours.

Good communication from the office throughout and well written report from Michael.

February 16, 2024
Unprompted review
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Reply from Graham + Sibbald

Thank you Hugh for taking the time to leave us a review. We are delighted you had a great experience with our Aberdeen office and Michael in particular.

Your comments are greatly appreciated.

Best Wishes,
Graham + Sibbald

Rated 4 out of 5 stars

Home report expertise

Great service from Michael at Graham & Sibbald from start to finish, very helpful and accommodating with visit times, explained the process clearly and concisely and arrived on time. Would highly recommend Michael and his company and would not hesitate to use again.

February 9, 2024
Unprompted review
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Reply from Graham + Sibbald

Hi Duncan,

Thank you for taking the time to leave us a review. We are delighted that you had a good experience with us and that Michael was helpful and accommodating.

Kind regards,
Graham + Sibbald

Rated 5 out of 5 stars

Great service from Dominic at Graham &…

Great service from Dominic at Graham & Sibbald when selling my property and explained the full process. Also they were able to come out quickly when my home report needed a refresh to allow me to proceed with my house sale promptly.

February 7, 2024
Unprompted review
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Reply from Graham + Sibbald

Thank you Heather for your feedback, it is greatly appreciated. We are delighted you had a good experience with us.

Best wishes,
Graham + Sibbald

Rated 5 out of 5 stars

Excellent service

Excellent service. Graeme the surveyor was very helpful. He explained the process fully and was very professional throughout.

January 19, 2024
Unprompted review
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Reply from Graham + Sibbald

Thank you Brendan for taking the time to leave us a review. We are delighted you had an excellent experience with us.

Many thanks,
Graham + Sibbald

Rated 5 out of 5 stars

Great service from Graeme Gilchrist of…

Great service from Graeme Gilchrist of the Dundee Office. He explained everything to us in detail. Knowing we were selling our parents home, He was compassionate, professional and made it a very easy process for us. Would definitely recommend.

January 15, 2024
Unprompted review
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Reply from Graham + Sibbald

Thank you so much for taking the time to leave us a review! We greatly appreciate your comments.

Kind regards,
Graham + Sibbald

Rated 5 out of 5 stars

Excellent

Excellent, efficient service from G+S Inverness. Neil Cromatry carried out the Home Report on my property and follow up communication was great.
Would highly recommend.
(Also use G+S through work and the service is always first class)

December 15, 2023
Unprompted review
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Reply from Graham + Sibbald

Thank you Stuart for taking the time to leave us a review. Your feedback is greatly appreciated and we're glad you are satisfied with our service.

Kind regards,
Graham + Sibbald

Rated 5 out of 5 stars

Great experience!

The guys were great. Friendly and approachable, inspected the house thoroughly and effectively, and were very prompt in writing up the house report and getting it back to us in just a couple of days. Highly recommend.

January 10, 2024
Unprompted review
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Reply from Graham + Sibbald

Hi Andrew, thank you for taking the team to leave us a review. Your comments are greatly appreciated. Best wishes, Graham + Sibbald

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