Graham + Sibbald Reviews 

182
TrustScore 4.5 out of 5

4.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 64 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being professional, friendly, and helpful, often going above and beyond to assist them. The service provided is frequently described as excellent, with many appreciating the efficiency and ease of the process, especially regarding home reports. Reviewers highlight the quick response times and prompt delivery of reports, often within 24 hours, making the experience stress-free. The customer service is also noted for its excellent communication and support throughout the entire process. However, a few other people also felt that their concerns were not addressed.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their professionalism, efficiency,... See more

Service

Users describe positive interactions with service, consistently highlighting the professionalism, efficiency,... See more

Response time

Clients share positive opinions on response time, consistently highlighting the promptness and efficiency of... See more

Customer service

Customers had positive experiences with customer service, consistently praising the helpfulness and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Can’t fault Neil Cromarty Inverness branch. Came to survey my parents house for Home Report and discovered they had got Cavity Wall insulation put in! Obviously devastating for me trying to sell prop... See more

Company replied

Rated 5 out of 5 stars

Had Michael Duncan survey my property Valuation was on par with what I assumed I was a busy man that day and even worked around my time schedule. Very helpful in offering advice. Was prompt and v... See more

Company replied

Rated 5 out of 5 stars

Polite, fair, honest and open when discussing potential issues and causes for concern. The team were polite, our surveyor was polite, respectful to the people around the house and was open about hi... See more

Company replied

Rated 5 out of 5 stars

I recently had a Home Report done on one of our properties by Gosia Kilpatrick. She was very professional throughout her visit. She arrived promptly and was very complimentary about our flat. The dr... See more

Company replied


Company details

  1. Chartered Surveyor
  2. Commercial Agent
  3. Commercial Real Estate Agency
  4. Real Estate Appraiser
  5. Real Estate Surveyor
  6. Surveyor

Written by the company

Graham + Sibbald is one of the UK’s leading property consultancy services. Our success is built upon how we deliver our service; it is a unique combination of being both professional and personable. For professional that means what we deliver: a partner-led service, where we put our client’s needs first; having specialists in every department; providing a full-service offering with connected joined up thinking; with dedicated and diligent people who have the expertise and knowledge that today’s clients demand. For personal that means how we deliver. We truly care about our client's business and see them as part of our extended family: as we do our people. We are passionate about providing the very best advice; responding quickly and promptly with no red tape or hierarchies to hold us back. We listen. We are observant. And we understand. It's no wonder our clients trust us with their business. And that's Graham + Sibbald. We deliver + we care.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

182 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(182)

64 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Impressed

No problems at all getting a home report with Graham & Sibbald, report was done quickly. Would definitely recommend.

January 8, 2024
Unprompted review
Graham + Sibbald logo

Reply from Graham + Sibbald

Thank you Phyllis for taking the time to leave us a review. This is greatly appreciated.

Rated 1 out of 5 stars

Keep clear

Very unpleasant dealings with G+S company (Dundee office) in regards of performing home report on purchased property. Led to significant financial loss and unimaginable distress. After this I was blackmailed to change the bad review and threatened with legal action. Stay well away.

December 13, 2023
Unprompted review
Graham + Sibbald logo

Reply from Graham + Sibbald

We are sincerely sorry to hear that you did not have a good experience with Graham + Sibbald. Given your comments in respect of a member of our staff, if you would like to discuss this further please email us via enquiries@g-s.co.uk

Kind regards,
Graham + Sibbald

Rated 5 out of 5 stars

Great Service

I contacted Graham & Sibbald after a friend recommended them as I needed a new EPC after having solar panels fitted.
I found them very professional and efficient and got me an appointment very quickly and a new certificate issued promptly.

November 9, 2023
Unprompted review
Graham + Sibbald logo

Reply from Graham + Sibbald

Thank you Carol for taking the time to leave us a review. It is greatly appreciated.

Best wishes,
Graham + Sibbald

Rated 5 out of 5 stars

Professional service from Graham &…

Professional service from Graham & Sibbald.
Excellent support and advice from Syd Davison to sum up he is the best!!
Would highly recommend

September 30, 2023
Unprompted review
Graham + Sibbald logo

Reply from Graham + Sibbald

Thank you Gosia for taking the time to leave us a review. It is greatly appreciated.

Best Wishes,
Graham + Sibbald

Rated 5 out of 5 stars

Home Reports

Prompt, efficient, friendly and professional service from Graham & Sibbald in Stirling - from front office staff as well as from Michael Anderson, who conducted two home reports on my house. Both reflected rigorous but fair standards. The first enabled me to identify issues which I might address before proceeding to market while the second was a later 'refresher' needed by a prospective buyer. All in all, a helpful and useful experience. My thanks. (Any criticism I might have would be directed to the format of the Home Report itself, which gives little room for full understanding or nuanced judgement.)

July 11, 2023
Unprompted review
Graham + Sibbald logo

Reply from Graham + Sibbald

Many thanks for leaving us a review. We are delighted you feel you had such a positive experience with us, your feedback is greatly appreciated.

Best Wishes,
Graham + Sibbald

Rated 5 out of 5 stars

Great to work with

I was passed the details of G-S from a colleague of mine and have been very impressed with their services from start to finish. They have been very reliable with their communications providing both updates and reports. Their level of knowledge and attention to detail is fantastic. I will be using them again.

November 3, 2023
Unprompted review
Graham + Sibbald logo

Reply from Graham + Sibbald

Thank you Adam for taking the time to leave us a review, it is greatly appreciated.

Best Wishes,
Graham + Sibbald

Rated 5 out of 5 stars

Thermal Surveys and Asset Mapping

We engaged with Daniel Tucker to carry out, Thermal imaging and asset mapping of pumps and motors to two of our Hospitals, which allowed us to see the heat losses and plant condition to inform a plan of replacement. The reports and science behind, secured funding for major window replacements and thermal lagging of roof spaces. Excellent reports provided and customer service ,we are looking to roll out further in our estate.

November 2, 2023
Unprompted review
Graham + Sibbald logo

Reply from Graham + Sibbald

Thank you Paul for taking the time to leave us a review, your feedback is greatly appreciated.

Best wishes,
Graham + Sibbald

Rated 5 out of 5 stars

I needed an independent land valuation…

I needed an independent land valuation for a grant that we were applying for and approached several companies but the most responsive was Graham and Sibbald who not only provided excellent value for money but they listened to the client's requirements.
A first class report on time and great value. I'd have no hesitation in using again in future.
Alan Jones Associates

June 30, 2023
Unprompted review
Graham + Sibbald logo

Reply from Graham + Sibbald

Thank you Alan for taking the time to leave us feedback, it is greatly appreciated.

Best wishes,
Graham + Sibbald

Rated 5 out of 5 stars

Excellent support and advice from Jared…

Excellent support and advice from Jared Neville during what was a very challenging time for the organisation. Jared stuck with us over the period of eighteen months until matters came to a close. Would highly recommend G&S to others.

November 1, 2023
Unprompted review
Graham + Sibbald logo

Reply from Graham + Sibbald

Thank you April for taking the time to leave us a review it is greatly appreciated!

Best wishes,
Graham + Sibbald

Rated 1 out of 5 stars

Try to get out of a mistake

If you are selling your house in the near future I would not recommend Graham & Sibbald Kilmarnock. There was a very clear mistake made in our EPC which they obviously don’t want to rectify as they want £350 for another certificate. Given the fact they are advertising on online priced between £100-150 for any house size. Absolutely disgusting.

October 26, 2023
Unprompted review
Graham + Sibbald logo

Reply from Graham + Sibbald

We are sincerely sorry to hear that you have not had a good experience with Graham + Sibbald. If you would like to discuss this further please email us via enquiries@g-s.co.uk

Kind regards,
Graham + Sibbald

Rated 5 out of 5 stars

House Sale Survey Reports

This is the Second Time Iv used this Company in the past Two Years, First Occasion was the Dundee Office and Secondly the Glasgow One. The Level is service is Excellent.
The Online Portal is very easy to use and the Surveys were carried out Promptly.
Any Required Report Amendments are Administered Immediately.
On the Second Occasion the Surveyor made a Curtsy Telephone Call to discuss the Survey which was a great Touch

October 10, 2023
Unprompted review
Graham + Sibbald logo

Reply from Graham + Sibbald

Thank you for taking to leave us a review, Ewen! We really appreciate your feedback.

Best wishes,
Graham + Sibbald

Rated 5 out of 5 stars

Excellent experience

Seamless service from start to finish, the whole process couldn’t have been made any easier thanks to Dominic McArthur.
Fantastic communication throughout and very prompt home report. Highly recommend, thanks again!

August 17, 2023
Unprompted review
Graham + Sibbald logo

Reply from Graham + Sibbald

Thank you so much for taking the time to leave us a review, Stephanie! We really appreciate your comments.

Best wishes,
Graham + Sibbald

Rated 5 out of 5 stars

Great service .

Fast efficient service , no issues whatsoever ,great communication .
Would highly recommend .

July 17, 2023
Unprompted review
Graham + Sibbald logo

Reply from Graham + Sibbald

Thank you so much for taking the time to leave us a review! We really appreciate your comments.

Best wishes
Graham + Sibbald

Rated 5 out of 5 stars

Extremely fast and efficient service…

Extremely fast and efficient service provided for home report.

Appointment was quick to arrange and asked for 30 min ETA and got that call then the surveyor was very thorough and fantastic.

Will absolutely 100% use again for next purchase.

Thanks!

June 28, 2023
Unprompted review
Graham + Sibbald logo

Reply from Graham + Sibbald

Thank you so much for taking the time to leave us a review, David! We really appreciate your comments.

Best wishes
Graham + Sibbald

Rated 5 out of 5 stars

Very pleasant experience with the…

Very pleasant experience with the office in Hamilton. Survey carried out and home report sent. Communication throughout was brilliant, explaining what I needed to do and each process. Thanks for the professionalism shown.

June 14, 2023
Unprompted review
Graham + Sibbald logo

Reply from Graham + Sibbald

Thank you so much for taking the time to leave us a review, Alan! We really appreciate your comments.

Best wishes
Graham + Sibbald

Rated 5 out of 5 stars

Have to to say had a great experience…

Have to to say had a great experience with G&S from the Glasgow branch. Professional and friendly. Were not in and out like some surveys I’ve had in the past. Very thorough for my house evaluation. Would recommend to family and friends.

June 1, 2023
Unprompted review
Graham + Sibbald logo

Reply from Graham + Sibbald

Thank you so much for taking the time to leave us a review! We really appreciate your comments.

Best wishes
Graham + Sibbald

Rated 5 out of 5 stars

Recommended by Residence E/A

Recommended by Residence E/A. Used this company April 2023. Dominic McCormick & staff were friendly & efficient with minimum hassle or fuss. Survey & report completed quickly letting us get the house on the market with no delay. No hesitation to recommend them

April 24, 2023
Unprompted review
Graham + Sibbald logo

Reply from Graham + Sibbald

Thank you so much for taking the time to leave us a review, Fiona! We really appreciate your comments.

Best wishes
Graham + Sibbald

Rated 5 out of 5 stars

Great service

Great customer service and professionalism from all staff.
From beginning to end i found the process flawless, to being able to accommodate my tight schedule, to the efficiency of Dominic and detail of explanation given. Very happy with my home report and would recommend anyone selling to speak to Graham and Sibbald.

June 1, 2023
Unprompted review
Graham + Sibbald logo

Reply from Graham + Sibbald

Thank you so much for taking the time to leave us a review! We really appreciate your comments.

Best wishes
Graham + Sibbald

Rated 5 out of 5 stars

Top marks!

Graham + Sibbald visited my home yesterday to conduct a Home Report. I'm glad to say it was done with the minimum of fuss. I've also just received the draft report today!
I can't recommend this company enough.
Thanks very much.
Dave Morrison

June 6, 2023
Unprompted review
Graham + Sibbald logo

Reply from Graham + Sibbald

Thank you so much for taking the time to leave us a review, Dave! We really appreciate your comments.

Best wishes
Graham + Sibbald

Rated 5 out of 5 stars

Professional service

Thank you so much for getting my home report sorted in such a short period of time. Very professional and appreciated to get my home on the market.

May 3, 2022
Unprompted review
Graham + Sibbald logo

Reply from Graham + Sibbald

Thank you so much for taking the time to leave us a review, Amanda! We really appreciate your comments.

Best wishes
Graham + Sibbald

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look