I’ve had this policy for years and couldn’t cancel it no matter what I tried. Finally got talking to Graham on customer service chat and he got it sorted immediately. Probs to him for taking the time... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Have used gadget insurance for years and now, even though I have upgraded phones before for my niece and nephew and changed on insurance policy. Having been sold the insurance an hour later I got a ca... See more
I have been with Gadget for over 3 years and unfortunately I have had reason to make claims and each claim was dealt with efficiently and hassle free. Every member of staff I dealt with were really... See more
Company replied
Have been with gadget insurance for ipad cover for 5years. Great comfort knowing items are fully insured. No hassle signing up, regular direct debits. The way insurance should be. Simple and straightf... See more
Company replied
Company details
Written by the company
GadgetInsurance.com is part of Cover-More Blue Insurance Services Limited (previously known as Blue Insurance Limited), a multi-award winning insurance company with over 15 years of experience and committed to offering comprehensive cover at very competitive prices to both Irish and the UK customers. At GadgetInsurance.com, you can insure one or multiple gadgets, including phones, iPhones, laptops and tablets. We also offer Accidental Loss Cover as an add-on.
Contact info
(IRE) Suite 11, Fifth Floor, No. 2 Stemple Exchange, Blanchardstown Corporate Park D15 E4FN, Ireland | (UK) 1, Neptune Court Vanguard Way, Cardiff, CF24 5PJ , United Kingdom
- (IRE) 01 4854115 | (UK) 0333 355 0254
- info@gadgetinsurance.com
- gadgetinsurance.com
3.7
Average
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from GadgetInsurance.com
Hi Eugen,
Thank you for your feedback and taking the time to leave a 5-star review.
Kind Regards,
Rebecca
Awful!
Awful!! Say 2-3 day response time. Then say it’s a guideline, awful service. Been waiting 12 days!!
July 14, 2024
Unprompted review
Reply from GadgetInsurance.com
Hi Lauren,
I am sorry to hear you had such a frustrating experience, but I really appreciate you bringing this issue to my attention. Please email us on CustomercareTP@blueinsurance.ie with your full policy number and information of your dissatisfaction and we will be happy to look into this for you.
Kind regards,
Erin
That you are honest and decent
You were truthful and honest which is so important to me
June 19, 2024
Reply from GadgetInsurance.com
Hi Breeda,
Thanks for taking the time to leave a 5 star review.
Kind regards,
Erin
Reply from GadgetInsurance.com
Hi Aakash,
Thanks for taking the time to leave a 5 star review.
Kind regards,
Erin
Reply from GadgetInsurance.com
Hi Anastasia,
Thanks for taking the time to leave a 5 star review.
Kind regards,
Erin
Reply from GadgetInsurance.com
Hi Amy,
Thanks for taking the time to leave a 5 star review.
Kind regards,
Erin
Reply from GadgetInsurance.com
Hi Fidelma,
Thank you for your comment and taking the time to leave a 4-star review.
Kind Regards
Patricia
A good organised company offering a…
A good organised company offering a good service and cover for gadgets.
Excellent customer service with clear explanation during the process of adding new phones to be insured. Very pleasant and professional young lady who double checked all important details before completion. Immediate email confirmation with new policy attached.
June 11, 2024
Reply from GadgetInsurance.com
Good morning John,
Thank you for your comments and taking the time to leave a 5 star review.
I will pass your lovely feedback onto our agent.
Kind Regards
Natalie Ward
Reply from GadgetInsurance.com
Hi Gavin,
I can see you have an active policy with us.
I have now sent you an email to see how we can assist you today.
Kind Regards
Natalie Ward
Comprehensive call from seller
Comprehensive call from seller. Explained everything well if a little fast but understood the terms ultimately.
June 7, 2024
Reply from GadgetInsurance.com
Hi Orla,
Thank you for your comments and taking the time to leave a 5 star review.
Kind Regards
Lorna.
Reply from GadgetInsurance.com
Hi Aoife,
Thank you for your comments and taking the time to leave a 5 star review.
Kind Regards
Lorna.
Very good experience over all
The advisor on the phone was courteous. She explained everything in detail.
She took her time over all.
She did her job very well.
I just didn't catch her name I'm sorry.
May 21, 2024
Reply from GadgetInsurance.com
Hi Katriona,
Thank you for your comments and taking the time to leave a 5-star review.
Your lovely feedback ill be passed on to the agent.
Kind Regards,
Rebecca
Please read terms and conditions carefully
I paid 1600 euros for my phone, which was only 7 months old. I was expecting a brand-new phone as a replacement. However, the one they offered to me is refurbished and worth 800 euros. So I paid around 150 for insurance and 75 for excess value and I'm getting a used phone as a replacement.
May 16, 2024
Unprompted review
Reply from GadgetInsurance.com
Hi,
As you have not provided any personal details in order for us to locate your policy, can you please email us directly on CustomercareTP@blueinsurance.ie with your policy number, home address and email address ? I can then investigate this for you.
Kind Regards,
Patricia
Fast efficient professional service
Fast efficient service, Had to transfer to a new phone ,Existing policy refunded and New policy instigated. Very Polite and courteous representative.
May 16, 2024
Reply from GadgetInsurance.com
Hi Peter,
Thank you for your comments and taking the time to leave a 5-star review.
Your lovely comment will be passed on to the agent.
Kind Regards,
Patricia
Best cover and reasonable price
I have multiple policies with Gadget insurance and always the best cover and reasonable price, it was surprising that there is no discount for multiple policies.
May 13, 2024
Reply from GadgetInsurance.com
Hi Moataz,
Thank you for your comments and taking the time to leave a 4-star review. There are discounts automatically applied if you have multiple gadgets on the same policy.
Kind Regards,
Patricia
Reply from GadgetInsurance.com
Hi Constanta,
Thank you for your comments and taking the time to leave a 4-star review.
Kind Regards,
Patricia
Good after sales service
Good after sales service, had to replace my mobile due to water damage and they sorted it out really quickly
May 10, 2024
Reply from GadgetInsurance.com
Hi Rodolfo,
Thank you for your comments and taking the time to leave a 5 star review.
Kind Regards
Natalie Ward
Very helpful assistant
May 10, 2024
Reply from GadgetInsurance.com
Hi John,
Thank you for your comments and taking the time to leave a 5-star review.
Your lovely comment will be passed on to the agent.
Kind Regards,
Rebecca
Reply from GadgetInsurance.com
Hi
Thank you for your comments and taking the time to leave a 5 star review.
Kind Regards
Lorna.
Customer Service agent was brilliant
The customer service agent I think his name is Hari was so helpful he sorted what was a stressful issue with my receipt for me and he was very friendly to deal with and after talking with him I felt reassured that I had my iPhone properly insured and that all my paperwork was in order. He really couldn’t have been more helpful. I would recommend gadget insurance to other people on his customer service alone.
April 26, 2024
Reply from GadgetInsurance.com
Hi Linda,
Thank you for your amazing comments and taking the time to leave a 5 star review. We will pass on your feedback to Hari who will be delighted to hear this.
Kind Regards
Lorna.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.