Still unresolved – phone missing and no communication. My device has now been missing for over a month and I still have no clear update on where it is. Every time I contact them, I either... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I have been with Gadget for over 3 years and unfortunately I have had reason to make claims and each claim was dealt with efficiently and hassle free. Every member of staff I dealt with were really... See more
Company replied
Great cover it’s just a pity that you can’t amend your policy once active. Customer service is very good, product cover is always at good rate
Company replied
Have been with gadget insurance for ipad cover for 5years. Great comfort knowing items are fully insured. No hassle signing up, regular direct debits. The way insurance should be. Simple and straightf... See more
Company replied
Company details
Written by the company
GadgetInsurance.com is part of Cover-More Blue Insurance Services Limited (previously known as Blue Insurance Limited), a multi-award winning insurance company with over 15 years of experience and committed to offering comprehensive cover at very competitive prices to both Irish and the UK customers. At GadgetInsurance.com, you can insure one or multiple gadgets, including phones, iPhones, laptops and tablets. We also offer Accidental Loss Cover as an add-on.
Contact info
(IRE) Suite 11, Fifth Floor, No. 2 Stemple Exchange, Blanchardstown Corporate Park D15 E4FN, Ireland | (UK) 1, Neptune Court Vanguard Way, Cardiff, CF24 5PJ , United Kingdom
- (IRE) 01 4854115 | (UK) 0333 355 0254
- info@gadgetinsurance.com
- gadgetinsurance.com
3.8
Great
3K reviews
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I asked to cancel payment on Wednesday…
I asked to cancel payment on Wednesday as I found out I already have 12 month warranty,
they ignored my messages and charged on Saturday.
March 28, 2026
Unprompted review
Reply from GadgetInsurance.com
Dear Customer,
I’m sorry to hear about your dissatisfaction. We would love the opportunity to investigate this and help resolve your concerns. We have tried to reach out to gather more information and locate your policy, but have not yet received a response. Please contact our customer care team on (01) 4854115 or email info@gadgetinsurance.com so we can assist you further.
We hope to hear from you soon.
Kind Regards,
Zainab
Reply from GadgetInsurance.com
Hi CL,
Thank you for taking the time to leave a review. We appreciate your feedback and are sorry if our emails seemed impersonal. Please know that our emails are sent through our customer care team and are not generated by AI.
Kind Regards,
Zainab
Still unresolved - Phone missing and no updates!!
Still unresolved – phone missing and no communication.
My device has now been missing for over a month and I still have no clear update on where it is. Every time I contact them, I either get vague responses or no reply at all.
Despite their public reply claiming they requested more information, this is simply not accurate. I have been consistently chasing them for updates via email and phone, yet I continue to receive vague responses or no reply at all.
(please see my previous review left on March 6th for context!)
Latest update was that “Fonfix will contact me shortly” — but again, nothing.
I’ve had to buy a new phone myself due to the delays.
Very disappointing service. I would not trust this company.
March 26, 2026
Unprompted review
Reply from GadgetInsurance.com
Hi Agata,
Thank you for your feedback, I’m sorry to hear this and will be reaching out to you directly to help make it right.
Kind Regards,
Zainab
Great cover
Great cover it’s just a pity that you can’t amend your policy once active. Customer service is very good, product cover is always at good rate
March 7, 2026
Reply from GadgetInsurance.com
Hi Andrea,
We appreciate you taking the time to leave us a review We don’t take feedback lightly, it helps shape how we grow and improve. Your comments are noted and will be passed on to our relevant teams.
Kind regards,
Temi.
This is not a genuine company
This is not a genuine company. In my experience, it’s a scam.
I paid insurance for almost 3 years for two devices. When I finally needed to make a claim, it was rejected without proper explanation. They completely ignore your emails and do not communicate properly.
What was more frustrating is once I reported the claim they continued to charge me for a device that’s lost . This is a Scam .
They are happy to take your money, but when it comes to paying out, they don’t help. I would not recommend them to anyone.
January 26, 2026
Unprompted review
Reply from GadgetInsurance.com
Hi,
I'm sorry to hear this happened. I’ll be reaching out to you directly to address the issue.
Kind regards,
Temi.
I guess they are the best gadget…
I guess they are the best gadget insurance company
February 19, 2026
Reply from GadgetInsurance.com
Hi Olamire,
We're smiling over here—thanks for your thoughtful review!
It’s feedback like this that lifts the whole team. We’re so glad we could make your experience a good one.
Kind Regards,
Victoria
Reply from GadgetInsurance.com
Hi David,
We’re so glad to hear that! Every bit of encouragement helps us keep pushing to improve and deliver the best service we can. Your support truly means a lot to us.
Kind regards,
Dean.
Reply from GadgetInsurance.com
Hi Cora,
Grateful for your feedback! We’ll be sure to share this with the team. Your message will absolutely be passed along—it’s the kind of feedback that keeps us going and reminds us why we do what we do.
Kind Regards,
Victoria
Reply from GadgetInsurance.com
Hi Niamh,
Thank you for the 5 Star review.
Kind Regards
Grainne
SCAM
I paid this insurance every month for two years, believing I was fully covered. When I finally needed to make a claim after losing my phone, I was told that loss was not covered unless I paid an extra fee. This was never made clear when I signed up.
The policy language is vague and subjective, especially regarding loss coverage, which feels deliberately misleading. After paying for two years, being told that I’m not covered when I actually need the service feels dishonest and unfair.
In my experience, this operates like a scam: you pay consistently, but when the moment comes to use the service, they find a way to deny coverage. I feel misled and financially harmed by this company.
December 20, 2025
Reply from GadgetInsurance.com
Hi Hytallo
Thank you for posting a review and we're sorry to hear that your experience was not of the quality you expected. I have emailed you directly to discuss further on this matter.
Kind Regards
Zuzanna
Reply from GadgetInsurance.com
Hi Paul,
Grateful for your feedback! We’ll be sure to share this with the team. Your message will absolutely be passed along—it’s the kind of feedback that keeps us going and reminds us why we do what we do.
Kind Regards,
Victoria
excellent service the Girl I spoke to…
excellent service the Girl I spoke to was great she informed me of everything on the policy
November 25, 2025
Reply from GadgetInsurance.com
Hi Jacqueline,
What a great message to receive—thank you for your kind words. We’ll definitely share this around the team. It’s exactly the kind of motivation that keeps us focused and grateful.
Kind Regards,
Victoria
Reply from GadgetInsurance.com
Hi Gemma,
Grateful for your feedback! We’ll be sure to share this with the team. Your message will absolutely be passed along—it’s the kind of feedback that keeps us motivated.
Kind regards,
Temi.
Excellent service
Phone operator was Friendly Fast and. was very happy with service
Thank you
October 29, 2025
Reply from GadgetInsurance.com
Hi Marion,
Thanks so much for your kind words! We're thrilled you had a great experience. It means a lot to us to know we were able to meet your expectations. We'll keep doing our best to make every experience just as positive.
Kind Regards,
Rebecca
Top quality can’t live with out these…
Top quality can’t live with out these guys best service around
March 28, 2025
Reply from GadgetInsurance.com
Hi Mark,
We're smiling over here—thanks for your thoughtful review!
It’s feedback like this that lifts the whole team. We’re so glad we could make your experience a good one.
Kind regards,
Dean.
Claims take too long
Had to make a claim on my phone a few months ago, the process of making the claim was incredibly slow, I believe they tried to frustrate the process. They would ask for one document, take a week to come back and ask for the next document. If I was unable to access a separate device, I could not wait a month for a phone fix/new phone. So I would imagine most people leave the process and go to a phone shop. It was terrible, only saving grace was that the repair centre were quick and friendly, but that’s an external company. Avoid this insurer
May 1, 2025
Unprompted review
Reply from GadgetInsurance.com
Hi Michael,
Thanks for your feedback. I’ll be following up with you personally.
Kind Regards,
Victoria
It was very easy to get my gadget…
It was very easy to get my gadget insured and Mandy who assisted me was great with all of the information and answered all questions I asked fully. It was a pleasure
August 6, 2025
Reply from GadgetInsurance.com
Hi Patricia,
Grateful for your feedback! We’ll be sure to share this with the team. Your message will absolutely be passed along—it’s the kind of feedback that keeps us going and reminds us why we do what we do.
Kind regards,
Dean.
Reply from GadgetInsurance.com
Hi Bernie,
We’re so glad to hear that! Every bit of encouragement helps us keep pushing to improve and deliver the best service we can. Your support truly means a lot to us.
Kind Regards,
Zainab.
Very good to deal with
July 28, 2025
Reply from GadgetInsurance.com
Hi Dominic,
Thanks so much for your kind words! We're thrilled you had a great experience. It means a lot to us to know we were able to meet your expectations. We'll keep doing our best to make every experience just as positive.
Kind Regards,
Zainab.
Reply from GadgetInsurance.com
Hi Donna,
Thanks for the five stars! We're grateful for your support. Every star counts—and so does your voice. Thanks for helping us grow with your feedback!
Kind regards,
Dean.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.