GadgetInsurance.com Reviews 3,411

Like a previous post, my claim began at the end of September and now here we are middle of December and still nothing, given the run around every time, "oh we've passed this over to our insurers" the Davis group, despite emails /phone calls and being told it was being "escalated" there has been no response from this gang,1 star is too much to be honest, I wonder why did I bother with this lot

Jennifer was very helpful friendly couldn’t have been nicer

If you need to make a claim with these cowboys, you will be referred to a company called Davies Group, which is an agglomerate of small insurance companies - I would say a hundred or more - which may suggest how anonymous you will feel during the claims process. You are expected to do everything online - no human interaction - and each time you send something to them they take three working days (by their own account) to reply; but in my experience, the longer the process went on the longer they took to respond.

What you had, in short, was a slow painful process of wearing down your resolve (and your nerves), rejecting one set of documents after another (WHO DOESN'T ACCEPT PDFs IN 2024??), until - as is clearly their objective - your claim is timed out. They actually took the liberty of cancelling my policy for me, which is perhaps the one thing I can be thankful for.

It's the new (old) model of insurance, folks. The process is to frustrate, thwart, and infuriate you with tedious and unnecessary requests and rejections until you give up.

(Specifically in my case, they rejected my claim because I couldn't get my phone company [a little supplier called Virgin Media] to send them details of "when the handset was first used." Virgin told me they had never been asked to supply this before and literally could not do so... How do they know when it was used first? They supplied the sale date, but no, that's not enough for Davies. They only ask the impossible.)

Woman on the phone was very helpful...she was able to cancel my old phone policy and open a new policy...all done over the phone in minutes. Definitely recommend.

if you want to get scammed use them...
no direct debit option use your card details directly alarm bells guys... didn't refund after I inputed my imei number later discovered incorrect phone model was registered! cancelled policy abysmal.

Easy online registration

Easy fast and efficient

Very good service and easy to use

Awful!!! Paid for insurance then when my phone breaks they say the docume is for proof of ownership are not good enough. A recipt off samsung and a copy of my finance on the phone apparently isn't proof of ownership!! Waste of money paying them every month and now I'm still left to pay £340 privately to have the screen repaired!

DO NOT USE THIS COMPANY!!!!

Excellent experience. The lady was very patient with me. Kids coming and going.

I would give no stars if it was an option. Paid premium insurance for 2 years, damaged screen on phone and they want to take phone for 2 weeks for a "possible" repair. Not having phone for 2 weeks is not an option for me. No alternatives were offered and staff were very rude on phone. Recommendation is to avoid, this service was a waste of my money.

It is quite simple to use and very clear information on your product

I don't recommend it at all, I insured my son's laptop, it sopped charging and they said they don't cover it, because it is a breakdown not a an accidental damage. I have been paying premium for more than 12 months, and I think I paid more than the price of the laptop.
Simply put, it is a rip off, avoid.

DO NOT USE THIS COMPANY FOR ANY TYPE OF INSURANCE THEY HAVE HAD MY MOBILE PHONE FOR A REPAIR SINCE 27/8/24 IT HAS GONE MISSING ON THE 11/9/24 STILL WITHOUT MY MOBILE AND WE ARE NOW IN OCTOBER
AVOID AT ALL COSTS AS EVEN WHEN THEY LOOSE YOUR PROPERTY STILL WONT PAY OUT ABSOLUTE JOKE OF A COMPANY DO NOT WASTE YOUR MONEY GO WITH A REPUTABLE COMPANY AS THIS ONE DEFINITELY IS NOT !!!!!

The financial ombudsman is handling it now as the email address you have stated on here is invalid now there is a surprise
CLAIM NUMBER EVS002630835 / 136552

2 MONTHS NOW STILL NO PHONE AND STILL NO UPDATES !!!

SURPRISE SURPRISE AFTER HAVING MY HANDSET BLOCKED I GUESS THE THEIF HAD NO USE FOR IT 9 WEEKS LATER I HAVE MY PHONE BACK WITH A DIFFERENT STYLUS THAT WONT WORK WITH MY PHONE AND THE NEW SCREEN HASNT BEEN FITTED PROPERLY AND NOW POPS I HAVE NOW CANCELLED MY POLICY AND WILL HAVE TO PAY OUT OF MY OWN POCKET TO REPAIR MY PHONE PROPERLY
STAY AWAY FROM THESE SCAMMERS !!!!

THEY TAKE YOUR MONEY FOR YEARS
DONT REPAIR YOUR PHONE PROPERLY
THEY STEAL YOUR PHONE
THEY DONT TAKE RESPONSIBILITY
THEY DONT CARE
ROBBERS !!!!

Simple instructions

Very easy to get insurance cover.

I hope to add more insurance in the future

Found that the agent to be friendly and new what she was talking about and explained everything that I needed to know.

The service I got was brilliant

Very helpful customer service. Great service.