GadgetInsurance.com Reviews 

3,421
•
TrustScore 3.5 out of 5

3.7

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Rated 5 out of 5 stars

I’ve had this policy for years and couldn’t cancel it no matter what I tried. Finally got talking to Graham on customer service chat and he got it sorted immediately. Probs to him for taking the time... See more

Company replied

Rated 1 out of 5 stars

Have used gadget insurance for years and now, even though I have upgraded phones before for my niece and nephew and changed on insurance policy. Having been sold the insurance an hour later I got a ca... See more

Rated 5 out of 5 stars

I have been with Gadget for over 3 years and unfortunately I have had reason to make claims and each claim was dealt with efficiently and hassle free. Every member of staff I dealt with were really... See more

Company replied

Rated 5 out of 5 stars

Have been with gadget insurance for ipad cover for 5years. Great comfort knowing items are fully insured. No hassle signing up, regular direct debits. The way insurance should be. Simple and straightf... See more

Company replied

Company details

  1. Insurance Agency

Written by the company

GadgetInsurance.com is part of Cover-More Blue Insurance Services Limited (previously known as Blue Insurance Limited), a multi-award winning insurance company with over 15 years of experience and committed to offering comprehensive cover at very competitive prices to both Irish and the UK customers. At GadgetInsurance.com, you can insure one or multiple gadgets, including phones, iPhones, laptops and tablets. We also offer Accidental Loss Cover as an add-on.


Contact info

3.7

Average

TrustScore 3.5 out of 5

3K reviews

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3.7

All reviews

(3,421)

27 reviews in the last 12 months

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Rated 1 out of 5 stars

Please avoid this insurance!!!!!

Please avoid this insurance!!!!!! My daughter lost her phone in school we did explain exactly what’s happened we did have lost or stolen policy in place but some how didn’t cover !!!!! All I can say just lie because they not dealing with honest people !!! So please do not even think to deal with this insurance all they good to scam you!!!!! AVOID AVOID AVOID

January 22, 2024
Unprompted review
GadgetInsurance.com logo

Reply from GadgetInsurance.com

Hi Kalakutas,

As you have not provided any personal details in order for us to locate your policy, can you please email us directly on CustomercareTP@blueinsurance.ie with your policy number, home address and email address ? I can then look into this for you.

Kind Regards
Lorna.

Rated 5 out of 5 stars

Very easy to set up

Very easy to set up, and it was active straight away.

January 12, 2024
GadgetInsurance.com logo

Reply from GadgetInsurance.com

Hi Levinia,

Thank you for your comments and taking the time to leave a 5 star review.

Kind Regards
Lorna.

Rated 5 out of 5 stars

Always a great service

Always a great service. Have been a customer for over 5 years now and the customer support is absolutely fantastic. Reliable company that really sticks to its word. I’ve never had any issues with Gadget Insurance.

January 7, 2024
GadgetInsurance.com logo

Reply from GadgetInsurance.com

Hi Debbie,

Thank you for your comments and taking the time to leave a 5 star review.

Kind Regards
Lorna.

Rated 1 out of 5 stars

Horrible I do not recommend this service

I do not recommend this service
I waited 3 months for the phone and had to pay for 3 months
The phone is second hand
The one they gave me had the screen freezing. I had the bad luck that it fell out of my pocket and the phone broke the glass and the next day it turned off completely.
a device of poor quality. I have another phone that the screen broke and 3 years ago it works perfectly

don't waste your money

December 4, 2023
GadgetInsurance.com logo

Reply from GadgetInsurance.com

Hi Mariela,

I have sent you a direct email to discuss this further.

Kind regards,
Erin

Rated 1 out of 5 stars

Scammers -Make a Claim and Find Out

Absolute scammers take your money but when it comes to a claim they pawn you off on a 3rd party (Davies Group) who are so inefficient it took 3 months and a lot of repeated phone calls, emails and heartache to eventually get a replacement Laptop while son without one for school for 3 months. They also tried to pawn me off with a €400 settlement at one stage!! Gadget were absolutely no help when I contacted them to sort it out, a bunch of money takers with no back up or customer service, would have been better off putting the money in a savings account to cover the cost!! would not insure anything with them, all the good reviews on here are people who have not had to make a claim yet! Make a claim and see what a company you are really dealing with as they dont want to know you then and just keep blaming the Davies Group even though you pay them and your insurance contract is with them, they are just a front for the exercise of taking money!

September 18, 2023
Unprompted review
GadgetInsurance.com logo

Reply from GadgetInsurance.com

Hi Terry,

Thank you for posting a review and we're sorry to hear that your experience was not of the quality you expected.

I have now sent this onto the relevant department to look into for you.

Kind Regards
Natalie Ward

Rated 5 out of 5 stars

Super

Excellent. Very fast and good price

December 1, 2023
GadgetInsurance.com logo

Reply from GadgetInsurance.com

Hi Valeriu,

Thank you for your comments and taking the time to leave a 5 star review.

Have a lovely day.

Kind Regards
Natalie Ward

Rated 5 out of 5 stars

It’s a good website to use and easy to…

It’s a good website to use and easy to do. It’s easy to insure my gadget as well.

November 23, 2023
GadgetInsurance.com logo

Reply from GadgetInsurance.com

Good morning Jean,

Thank you for taking the time to leave a 5 star review and also for your feedback about booking the cover online.

Kind Regards
Natalie Ward

Rated 1 out of 5 stars

Deplorable service!

I recently on 7th November initiated a claim for my mobile phone through gadgetinsurance.com. My claim was then handed over to the Davies Group who I subsequently paid the excess for my claim on their instruction on 9th November. It is now 24th November and I have received no further instruction on how to get my device repaired. Tried unsuccessfully to contact Davies several times by email and have only received automated email after automated email. I called gadget insurance today to be told that the claim has nothing to do with them and that I would have to contact Davies which I find strange as it's gadget insurance I pay my fee to. Not even an offer of we will look into this for you. I got though to Davies and spoke to an advisor who seemed to care very little and just mumbled about me getting a notification within the hour, 17 DAYS after I first put in the claim!!. I find this service utterly unacceptable and unprofessional having been a customer of Gadget Insurance for quite a number of years. I'm sure when and if and do finally get instruction of the next steps it will take further 7 to 10 working days which is completely unacceptable!.
If this is how Gadget Insurance will continue to look after customers in the future I will be taking my business elsewhere. I have also emailed the addresses below and have not received one reply!.
complaints@blueinsurance
Valid8Admin@davies-group
info@gadgetinsurance
gadgetclaims@supercoverinsurance

November 7, 2023
Unprompted review
GadgetInsurance.com logo

Reply from GadgetInsurance.com

Hi Damian,

As you have not provided any personal details in order for us to locate your policy, can you please email us directly on CustomercareTP@blueinsurance.ie with your policy number, home address and email address ? I can then look into this for you.

Kind Regards,
Erin

Rated 1 out of 5 stars

Absolutely shocking process

Absolutely shocking process. Submitted my claim regarding a stolen iPhone while abroad. Submitted claim on.6.11.23. Submitted all relevant paperwork via email by 8.11.23 due to repeated requests for the same information from Gadget. It’s now the 23rd November and despite my claim being finally approved on the, I am still without a device. Don’t bother wasting your money insuring your device unless you can manage to do without its replacement for up to a month. Absolute nightmare. Staff on the phone were nice that’s about it. Undue delay in process at every step. Will never use again. You’d be better saving a few euro each month to cover any incidents.

November 23, 2023
Unprompted review
GadgetInsurance.com logo

Reply from GadgetInsurance.com

Hi Rach,

As you have not provided your policy number or email address, I cannot locate any policy for you. Can you please email us directly on CustomercareTP@blueinsurance.ie with your policy number and the nature of your query.

We can then look into this for you.

Kind Regards
Natalie Ward

Rated 5 out of 5 stars

Friendly staff

Friendly staff
easy to understand the policy.
Happy with the service

November 13, 2023
GadgetInsurance.com logo

Reply from GadgetInsurance.com

Hi Karl,

Thank you for your lovely comments and taking the time to leave a 5 star review. We will pass on your feedback to the agent.

Kind Regards
Lorna.

Rated 5 out of 5 stars

Easy dealing with

November 11, 2023
GadgetInsurance.com logo

Reply from GadgetInsurance.com

Hi Hai Lin,

Thank you for your comments and taking the time to leave a 5 star review.

Kind Regards
Natalie Ward

Rated 1 out of 5 stars

AVOID AT ALL COST!!!

AVOID AT ALL COST!!!
THIS COMPANY WILL ALWAYS DO THEIR ABSOLUTE BEST TO NEVER PROCESS ANY CLAIM BUT THEY ALWAYS TAKE THE MONEY MONTHLY!!
AVOID!! AVOID!!! AVOID!!!

November 14, 2023
Unprompted review
GadgetInsurance.com logo

Reply from GadgetInsurance.com

Hi Didier,

As you have not provided any personal details in order for us to locate your policy, can you please email us directly on CustomercareTP@blueinsurance.ie with your policy number, home address and email address ? I can then look into this for you.

Kind Regards
Lorna.

Rated 5 out of 5 stars

Very efficient

November 3, 2023
GadgetInsurance.com logo

Reply from GadgetInsurance.com

Hi Paul,

Thank you for your comments and taking the time to leave a 5 star review.

Kind Regards
Lorna.

Rated 5 out of 5 stars

Excellent customer service

Excellent customer service when I called to insure my new phone. The person assisting me was patient, friendly and answered all my questions.

November 2, 2023
GadgetInsurance.com logo

Reply from GadgetInsurance.com

Hi Aoife,

Thank you for your lovely comments and taking the time to leave a 5 star review. We will pass on your feedback to the agent.

Kind Regards
Lorna.

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