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Gaggia UK Reviews 933

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TrustScore 5 out of 5

4.8

Home Goods Store
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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness, friendliness, and expertise, often highlighting their patience and dedication to resolving issues. The products, particularly the coffee machines, are frequently described as high-quality, making excellent coffee and living up to expectations. Many consumers also commend the outstanding customer service, noting the efficiency, personalized approach, and the convenience of direct communication channels like Zoom calls for support and advice. While the overall sentiment is overwhelmingly positive, some people experienced issues with product longevity, such as motors failing or parts becoming unavailable, leading to reluctance to repurchase. A few customers also mentioned minor inconveniences like small drip trays or water tanks, and one person was dissatisfied with the inability to receive assistance via Zoom without a working webcam.

What people talk about most

Staff

Consumers consistently report positive experiences with the staff. Reviewers frequently praise individuals... See more

Product

Reviewers mention positive feedback about the product. Many customers are delighted with the quality and... See more

Customer service

People report positive experiences with customer service. Many customers praise the outstanding, personal,... See more

Service

Clients share positive opinions on service, consistently highlighting its excellence. Many reviewers praise... See more

Quality

Customers consistently note positive experiences with quality. Many reviewers praise the high quality of the... See more

Based on these reviews

Rated 5 out of 5 stars

Gaggia products are great. Best espresso by a million miles. However you don’t know how good a company really is until you get a problem. Our grinder developed a fault on Monday 22nd December -... See more

Rated 5 out of 5 stars

These guys are incredible. I bought my Gaggia machine 5 years ago from them and they’re still providing an outstanding service answering questions from me about how to maintain it properly. The fact... See more

Rated 5 out of 5 stars

I purchased the original One Touch Accademia model and made over 9000 brews in 6 years. Great maker but, regular cleaning and greasing is essential. Only complaints small dip trays, and water tank and... See more

Rated 5 out of 5 stars

The friendliest, most helpful customer service one could ask for. Raj was excellent talking through how to fix a problem & explained that as we have a very well used 7 year old machine it may give t... See more

Company details

  1. Home Goods Store

Information provided by various external sources

Gaggia UK, the official UK Distributor in the United Kingdom and Ireland. Official Gaggia Service and Repair Centre

Contact info

4.8

Excellent

TrustScore 5 out of 5

933 reviews

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Replied to 100% of negative reviews

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How this company uses Trustpilot

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Rated 5 out of 5 stars

Gaggia Direct are a great company to deal with.

Gaggia Direct is a great company to deal with, and their customer care is second to none!

I had an issue (of my own making) with my Gaggia coffee machine, and contacted Gaggia Direct for help. I had a Zoom call with one of their engineers, which was a great experience, then a further conversation for support with Raj who is the MD of the company.
The care I received as one of their customers was nothing short of fantastic, which sadly is a rare thing these days!
I wouldn’t hesitate to recommend both the company and their staff for help and advice when you have a Gaggia machine, or are even thinking of getting one.

January 10, 2025
Rated 5 out of 5 stars

Gaggia Classic

Had a problem with my 5 month old Classic.

After a couple of Zoom talks with their engineer we were unable to fix it. They immediately arranged for collection and repair and the machine was returned within 5 days.

Fantastic response and example of outstanding customer service.

January 9, 2025
Unprompted review
Rated 1 out of 5 stars

Not a good experience

There were 4 times of delivery
No notification in advance
2 times of delivery were failure because of “no body at home”
The 1st time I got the coffee maker was certified as “faulty machine” after seeking support service through zoom meeting

I spent almost 2 weeks (my Christmas holidays) to wait for it! Finally I got the normal conditions one at the end of my holiday:(
It made me quite frustrated!

January 8, 2025
Rated 5 out of 5 stars

Superb choice

Great machine, lives up to the reviews.
The customer service is excellent, I had an issue, emailed that day and was able to discuss it with Rav on zoom the very next day.
Would definitely recommend Gaggia

January 8, 2025
Rated 5 out of 5 stars

I had an issue with my Gaggia Babila

I had an issue with my Gaggia Babila machine. I had a long zoom meeting with Raj and David and they talked me through the diagnosis of the problem. I did what was suggested and my machine works like new. I’m grateful for the patience, time and help. Great service from Gaggia Direct.

January 6, 2025
Rated 5 out of 5 stars

A lovely machine

The fact that I could zoom and actually talk to someone means such a lot to me. Everyone I spoke to was so very kind and helpful (I'm not good with computers) and I'm so glad that I could get a machine like my previous one as I liked it so much. Thank you and please keep doing what you do..

January 7, 2025

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