Ordering was straight forward and simple Unfortunately the dispatch email was not sent otherwise everything was OK As for the delivery company DPD they were somewhat less than professional not onl... See more
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
The shower is great , first one lasted 36 years so naturally I would go for same brand again. It was delivered on time but you are left in the dark slightly regarding delivery and they don't seem... See more
I had bought a shower head on line to replace my old one. The description said nothing about the shower head's compatibility with electric showers, it was not compatible. I replaced the pressure valve... See more
Shower engine arrived when expected and has now been fitted and works fine. Although it took DPD Local three attempts to deliver running out of time on the first two attempts and the box was damaged... See more
Company details
Written by the company
With nearly 50 years in the bathroom and shower industry, Gainsborough have been creating exceptional showers since 1972. We pride ourselves in providing high quality showers at affordable prices, with a dedicated UK based Customer Service team who are on hand to help with any queries you may have.
Contact info
The Flyers Way, Westerham, TN16 1DE, Kent, United Kingdom
- 01959 560760
- info@gainsboroughshowers.co.uk
- gainsboroughshowers.co.uk
4.3
Excellent
215 reviews
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This company invites their customers to review, whether positive or negative
Replied to 18% of negative reviews
Typically replies within 1 week
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I brought the 8.5 kw engine for my…
I brought the 8.5 kw engine for my shower which ive had running now for the best part of 5 years .
This was a simple replacement and if its as good as the old one, I'm on to a winner.
February 9, 2026
Brilliant shower…
From ordering to receiving the shower it was so easy the website is easy to get around and the shower came within a couple of days
January 24, 2026
Lovely little shower good power better…
Lovely little shower good power better than my old Gainsborough and fitted just right
February 4, 2026
Perfect experience
Part ordered with no problem. Delivered pretty quickly, in perfect packaging, no damage at all.
It was easy to fit and now the shower is back to normal.
Very impressed.
February 1, 2026
Top class product and service
Item very good quality. Fitted by a professional without difficulty. Excellent communications and customer service. Would highly recommend this company
January 30, 2026
Really helpful online to find exactly…
Really helpful online to find exactly what you need and very happy with product .. no more cold showers
January 29, 2026
Prompt service.
January 19, 2026
Excellent shower
January 16, 2026
Can’t get hold of anyone in customer…
Can’t get hold of anyone in customer service total joke would not advise anyone to purchase one of there products have nothing positive to say about this company
January 9, 2026
Unprompted review
Delivered with care
Delivered with care , package well wrapped in black plastic. I have yet to open the package.
January 1, 2026
The service good,but not happy with the…
The service good,but not happy with the delivery service as the shower was left outside so any could have taken it
December 31, 2025
Fast delivery but it did not fit
Delivery was fast but shower head did not fit even though it’s a Gainsborough shower.
They may need extend shower heads can buy on their website. You have pay for postage return so will not bother.
December 25, 2025
Great service ⭐⭐⭐⭐⭐
Great service, well packed and very fast next day delivery! Very good communication email etc. Haven't managed to have it installed yet as my electrician is away until the new year, but looks to be fantastic quality! 5 star rating! ⭐⭐⭐⭐⭐
December 10, 2025
Took 5 days to arrive
December 18, 2025
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