Ordering was straight forward and simple Unfortunately the dispatch email was not sent otherwise everything was OK As for the delivery company DPD they were somewhat less than professional not onl... See more
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
The shower is great , first one lasted 36 years so naturally I would go for same brand again. It was delivered on time but you are left in the dark slightly regarding delivery and they don't seem... See more
I had bought a shower head on line to replace my old one. The description said nothing about the shower head's compatibility with electric showers, it was not compatible. I replaced the pressure valve... See more
Shower engine arrived when expected and has now been fitted and works fine. Although it took DPD Local three attempts to deliver running out of time on the first two attempts and the box was damaged... See more
Company details
Written by the company
With nearly 50 years in the bathroom and shower industry, Gainsborough have been creating exceptional showers since 1972. We pride ourselves in providing high quality showers at affordable prices, with a dedicated UK based Customer Service team who are on hand to help with any queries you may have.
Contact info
The Flyers Way, Westerham, TN16 1DE, Kent, United Kingdom
- 01959 560760
- info@gainsboroughshowers.co.uk
- gainsboroughshowers.co.uk
4.3
Excellent
216 reviews
Asks customers to review
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Replied to 18% of negative reviews
Typically replies within 1 week
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Easy to order
Easy site layout . No annoying pop ups.
Can get straight to what I am looking for
November 27, 2025
1 out of 10
1 out of 10
I ordered a hose and showerhead paid £ 53.00 and all I got was a hose. They can't even take orders correctly despite it being a online order not on phone where mistakes can happen
Despite email with reciept they have not even bothered to acknowledge my correspondence.
The em was sent 5 days back
We have been without a showerhead for days now.
You get to know a company only by it's after service.
Nat shower spares on the other hand excellent service and after service
Buy your gainsborough from them
November 14, 2025
The shower is great
The shower is great , first one lasted 36 years so naturally I would go for same brand again.
It was delivered on time but you are left in the dark slightly regarding delivery and they don't seem to have any humans to talk to if your making general enquiries , they will reply to emails after about a week .
However , I ordered and received as promised so all is good , thank you!
November 13, 2025
The item looks very good but is still…
The item looks very good but is still awaiting installation.
November 13, 2025
Compatible replacement
We're able to find the compatible direct replacement to our unit as older model discontinued. So far, all is well.
This is now our third over 15 plus years from Gainsborough.
November 12, 2025
Reply from Gainsborough Showers
Thanks for continuing to choose Gainsborough!
The internet site said 35% applied at…
The internet site said 35% applied at checkout but this did not happen. I paid full price.
November 12, 2025
Reply from Gainsborough Showers
Thanks so much for your review! We had a look at your order and wanted to share that the original price was £166.66, and you paid £108.33 +VAT, which includes the discount.
Could you let us know what made it seem like the discount wasn’t applied? Your feedback is really valuable, and we’ll use it to make the website clearer for future customers.
Thanks for bringing this to our attention!
I ordered the shower on the 22nd…
I ordered the shower on the 22nd November.
Delivered today 29th November.
Poor service, could get next day from Amazon!!
November 22, 2025
Not received the shower no…
Not received the shower no communication and no reply to my email .
November 21, 2025
I have trouble setting the temperature…
I have trouble setting the temperature on this shower,its all over the place.It takes along time to settle and its to risky for the granchildren on their own.It cold and then hot and difficult to have it settled
November 19, 2025
Reply from Gainsborough Showers
Thanks for your review and for choosing Gainsborough!
Delivery could be better
Box looked like it was stamped on luckily the shower was intact and it was just wrapped in black plastic no protection at all
November 19, 2025
Pretty decent service
Part arrived after 3 days. Part fitted in under 10 minutes. Shower working perfectly.
November 19, 2025
Shower not great from installation
Shower not great from installation, poor heating the water . Then control of the hot , pressure poor on controlling the water temperature. Not cheap £179.00 plus another £150.00 to install it . Customer service not at all helpful, this shower just two years old. Avoid buying life span poor
November 23, 2025
Unprompted review
Reply from Gainsborough Showers
Hello, I’m sorry to hear of the issues, please can you forward your full name, postal address and the best telephone number to contact you on to social@aqualisa.co.uk in order for me to have a look into this for you? Sophie
The right parts supplied speedily and…
The right parts supplied speedily and correctly.
November 13, 2025
I asked for a call back this morning…
I asked for a call back this morning regarding my guarantee and no one has come back to me. I dont know if on line guarantee has worked or not, website very poor .
November 21, 2025
Gainsborough replacement engine
Had bought a new shower head which wasn't suitable for the electric shower. Caused a forced leak. Went onto the Gainsborough website, ordered new engine. Received promptly, well packaged. Working perfectly again with original head.
November 10, 2025
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