Ordering was straight forward and simple Unfortunately the dispatch email was not sent otherwise everything was OK As for the delivery company DPD they were somewhat less than professional not onl... See more
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
The shower is great , first one lasted 36 years so naturally I would go for same brand again. It was delivered on time but you are left in the dark slightly regarding delivery and they don't seem... See more
I had bought a shower head on line to replace my old one. The description said nothing about the shower head's compatibility with electric showers, it was not compatible. I replaced the pressure valve... See more
Shower engine arrived when expected and has now been fitted and works fine. Although it took DPD Local three attempts to deliver running out of time on the first two attempts and the box was damaged... See more
Company details
Written by the company
With nearly 50 years in the bathroom and shower industry, Gainsborough have been creating exceptional showers since 1972. We pride ourselves in providing high quality showers at affordable prices, with a dedicated UK based Customer Service team who are on hand to help with any queries you may have.
Contact info
The Flyers Way, Westerham, TN16 1DE, Kent, United Kingdom
- 01959 560760
- info@gainsboroughshowers.co.uk
- gainsboroughshowers.co.uk
4.3
Excellent
216 reviews
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This company invites their customers to review, whether positive or negative
Replied to 18% of negative reviews
Typically replies within 1 week
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Easy to find what I was looking for
Easy to find what I was looking for. Easy to order. Good delivery time and just what I was looking for.
November 7, 2025
Product good
Product good. But had to enquire why my 2-3 day delivery hadn’t been dispatched after 5 days. I think my order has fallen through a crack somewhere. It was rectified quickly once I had spoken to someone though.
November 9, 2025
Good price and quality
Good price, quality showers, quick no fuss delivery. Usefully sell a replacement shower engine which avoids having to replace the whole shower
November 6, 2025
Great Service
I phoned with a query which was answered fully, then ordered
Red a part for our shower which came very quickly. It was a really good service.
October 22, 2025
Swift installation.
it was easy to install and being able to get the exact same model years later was a blessing, no damaged tiles or any extra work thumbs up keep going.
September 23, 2025
Reply from Gainsborough Showers
Hi, thank you for the brilliant feedback and 5 Star rating. We aim to provide great quality showers that leave our customers happy! kind regards Sophie
Gainsborough had it.
Needed a shower part and Gainsborough provided it. Good service.
October 13, 2025
Reply from Gainsborough Showers
Hi, thank you for the brilliant feedback and 5 Star rating. We aim to provide great quality showers that leave our customers happy! kind regards Sophie
Excellent service from ordering through…
Excellent service from ordering through to delivery. Product was easy to fit due to the various water and cable inlet options.
September 25, 2025
Reply from Gainsborough Showers
Hi, thank you for the brilliant feedback and 5 Star rating. We aim to provide great quality showers that leave our customers happy! kind regards Sophie
Reply from Gainsborough Showers
Hi, thank you for the brilliant feedback and 5 Star rating. We aim to provide great quality showers that leave our customers happy! kind regards Sophie
The replacement shower arrived in time…
The replacement shower arrived in time frame promised. Has now been fitted by heating engineer who reported that it was easy to fit.
September 19, 2025
Terribly poor service
They had not dispatched the item 4 days after my purchase. When I contacted them they could not even tell me if they had it in stock. Terrible service.
September 15, 2025
PRD (Pressure Relief Device) Ordered…
PRD (Pressure Relief Device) Ordered from Site - arrived a week later as expected - V happy.
August 24, 2025
Quality spare parts that work.
I had bought a shower head on line to replace my old one. The description said nothing about the shower head's compatibility with electric showers, it was not compatible. I replaced the pressure valve a couple of times with new ones quickly sent by Gainsborough. This month I had had enough and not only bought a new pressure valve, but also a new Gainsborough shower head. My order arrived in a couple of days and less than an hour later my problem was solved. I can thoroughly recommend Gainsborough for its service and the quality of its products
August 9, 2025
To slow
To slow, delivery poor and DPD claiming to have attempted delivery when they hadn't.
August 19, 2025
Good delivery time
August 11, 2025
Speedy online service for ordering parts.
Needed a specific part for a Gainsborough shower. Went on to their website, ordered the part & it was delivered within a few days. Very happy with the service.
July 26, 2025
It was a very simple and very easy to order
It was a very simple and very easy to get the parts I needed and surprisingly cheaper than other places I tried. The posted was also very quick.
August 7, 2025
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