Ordering was straight forward and simple Unfortunately the dispatch email was not sent otherwise everything was OK As for the delivery company DPD they were somewhat less than professional not onl... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The shower is great , first one lasted 36 years so naturally I would go for same brand again. It was delivered on time but you are left in the dark slightly regarding delivery and they don't seem... See more
I had bought a shower head on line to replace my old one. The description said nothing about the shower head's compatibility with electric showers, it was not compatible. I replaced the pressure valve... See more
Shower engine arrived when expected and has now been fitted and works fine. Although it took DPD Local three attempts to deliver running out of time on the first two attempts and the box was damaged... See more
Company details
Written by the company
With nearly 50 years in the bathroom and shower industry, Gainsborough have been creating exceptional showers since 1972. We pride ourselves in providing high quality showers at affordable prices, with a dedicated UK based Customer Service team who are on hand to help with any queries you may have.
Contact info
The Flyers Way, Westerham, TN16 1DE, Kent, United Kingdom
- 01959 560760
- info@gainsboroughshowers.co.uk
- gainsboroughshowers.co.uk
4.3
Excellent
216 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 18% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Delivery impressive- shower now working…
Delivery impressive- shower now working a treat- thank you
July 29, 2025
Super quick delivery!!
Ordered and paid for a pressure relief valve and was delivered in 2 days,website easy to navigate,highly recommended !!!
July 16, 2025
Simple to replace.
Unit supplied (shower engine) was exactly as described and the whole thing only took 20 minutes to replace with the current one - including cleaning up.
July 6, 2025
Fast delivery ,easy to use .
July 10, 2025
Ordered the parts very easy
Ordered the parts very easy, and they came within a good time
July 9, 2025
Dead easy to fit the PRD
Dead easy to fit the PRD. You don't need to be an electrician. But for heaven's sake make sure you have disconnected at the consumer unit. Showers are high rated items (mine is 10.5kw).
You could be killed if you don't isolate.
July 11, 2025
Recommended Spare Supplier
Speedy delivery of well packaged pressure control device at a better price than Amazon. Recommended
June 29, 2025
Really good service
June 26, 2025
Part for shower.…
The website is very detailed and we found the replacement part easily.
It was reasonably priced and free postage and packing.
We ordered it on Tuesday afternoon and it arrived on Thursday. Very efficient service!
June 17, 2025
Shower motor, head and hose
Shower motor was easy to install as it’s exactly the same as the failed one.
Shower hose is a better quality than most
Shower head is ineffective so changed it to another
Delivery took two days
June 6, 2025
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.