Ordering was straight forward and simple Unfortunately the dispatch email was not sent otherwise everything was OK As for the delivery company DPD they were somewhat less than professional not onl... See more
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
The shower is great , first one lasted 36 years so naturally I would go for same brand again. It was delivered on time but you are left in the dark slightly regarding delivery and they don't seem... See more
I had bought a shower head on line to replace my old one. The description said nothing about the shower head's compatibility with electric showers, it was not compatible. I replaced the pressure valve... See more
Shower engine arrived when expected and has now been fitted and works fine. Although it took DPD Local three attempts to deliver running out of time on the first two attempts and the box was damaged... See more
Company details
Written by the company
With nearly 50 years in the bathroom and shower industry, Gainsborough have been creating exceptional showers since 1972. We pride ourselves in providing high quality showers at affordable prices, with a dedicated UK based Customer Service team who are on hand to help with any queries you may have.
Contact info
The Flyers Way, Westerham, TN16 1DE, Kent, United Kingdom
- 01959 560760
- info@gainsboroughshowers.co.uk
- gainsboroughshowers.co.uk
4.3
Excellent
215 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 18% of negative reviews
Typically replies within 1 week
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Post it quicker
Post it quicker. I bought it on the 15th. You lazy lot posted it on the 22nd. Meanwhile our tenant raised a complaint and under the new Landlord and Tenant laws we could be in trouble.
December 15, 2025
No sign of the order after one week
No sign of the order after one week, no response to email query.
December 14, 2025
Installed summer ‘24
Installed summer ‘24. Water pressure has dropped right down when trying to increase temperature. Always had Mira in the past. When manufacturer doesn’t comment on these web sites, you know product/ service is rubbish.Will be changing back to Mira asap.
December 8, 2025
Unprompted review
Ordering was straight forward and…
Ordering was straight forward and simple
Unfortunately the dispatch email was not sent otherwise everything was OK
As for the delivery company DPD they were somewhat less than professional not only leaving the Parcel at the wrong address ( ie next door) it was thrown over the rear garden gate and Left in the rain.
December 9, 2025
Shower unit was not as we expected due…
Shower unit was not as we expected due to poor website . Returned unit and had no quibble refund.
November 27, 2025
Shower is perfect and so was communication
Shower came very quickly and we’re very pleased with it. Good service. Thank you very much.
November 16, 2025
Good Customer Service Dept.
The online order process was straightforward, and the order confirmation email was prompt. However, I did not receive a delivery date. After several days waiting I contacted their Customer Services. The operator was very helpful and immediately followed-up on my enquiry. My replacement part arrived the next day. Initially disappointed, then satisfied with the service, hence the 4 stars.
December 5, 2025
Good other than it took a number of…
Good other than it took a number of days to answer a query. In the end I found the answer on the web and ordered the part, now arrived, before receiving a reply to te query
December 5, 2025
Parcel damaged
The packaging was in a very poor state. The order details were missing. I'm quite concerned that my details are out there somewhere. I realize that the fault lies with the delivery company. You might take up the issue with them. Luckily the contents of the package were umdamaged. Thanks
December 1, 2025
Good service
Easy to order, arrived quickly, good product.
Not my first time ordering from this company but never had any issues.
November 19, 2025
Reply from Gainsborough Showers
Thanks for the 5 star review!
Shower engine 8.5kW
Shower engine arrived when expected and has now been fitted and works fine. Although it took DPD Local three attempts to deliver running out of time on the first two attempts and the box was damaged on arrival. The identical shower engine it replaced had lasted about 11 years in this hard water area.
November 27, 2025
No delivery received
No delivery received
Not the product’s fault but cannot review on something I have not received
DPD delivery service is very poor
And have made no attempt to deliver just send text
Still waiting for delivery
November 27, 2025
Reply from Gainsborough Showers
We’re sorry to hear about the delivery issue and completely understand how frustrating this must be. Although DPD handles the delivery, we hope your product has now arrived?
If it has, we would love it if you could update your review to reflect your experience with the product, your feedback means a lot to us, and we want to make sure you’re happy with your purchase.
If you still haven’t received your order, please let us know and we’ll do everything we can to get this resolved quickly.
Thanks
Very good service and good products.
November 28, 2025
Easy to order
Easy site layout . No annoying pop ups.
Can get straight to what I am looking for
November 27, 2025
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