Gamer Heaven 

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Rated 2 out of 5 stars

I ordered a Legend of Zelda hoodie using the preorder method i.e. pay £10, then £27.99 later. After I while I heard nothing on the order the email them to check up on my order. The reply I... See more

Rated 1 out of 5 stars

Placed an order on 18 April for the adventure time mystery box. It has not arrived, I have not been contacted at all to suggest there was a delay,and my email asking where it is,or when it could be ex... See more

Rated 5 out of 5 stars

Our order was delayed due to circumstances out with their control, but we were kept informed at all times and staff consulted us to see how we wished to proceed. We were not fobbed off or fed a line.... See more

Company replied

Rated 5 out of 5 stars

Give this company a chance, one of my orders was a bit late but they clearly care about customers and are obviously trying to rectify little niggles that may occur. I wasn't expecting a free item,... See more

Company replied

Company details

  1. Gaming service Provider

Information provided by various external sources

Airwave Apparel Ltd following its purchase of Gamer Heaven website domain in Feb 2016 is pleased to offer great Official Licensed Gaming Merchandise to customers worldwide. Please feel free to leave us some feedback on your order experiences with us this year!


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All reviews

(206)

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

New Company Much Better Experience.

Waiting until paypal was available with the New Company, thought id give them a shot. Actually worked out great. Recommend now.

March 21, 2016
Unprompted review
Gamer Heaven logo

Reply from Gamer Heaven

Hello Nate,

Thank you for giving us ( the new owners ) a shot. We appreciate it, we hope that you enjoyed your product.

Thank you again,

Best regards

Gamer Heaven Team

Rated 5 out of 5 stars

Great

They changed hands recently and their service is great with helpful customer service, sorted an order out that never got dispatched back in december

March 15, 2016
Unprompted review
Gamer Heaven logo

Reply from Gamer Heaven

Hello David,

Thank you very much for the feedback. We appreciate you giving us a chance and we hope to hear from you soon.

Best regards

Gamer Heaven Team

Rated 5 out of 5 stars

earning my trust back

I had some bad experiences with the previous owners of this web site/company but since finding out it was under new management I figured I would give them another try as I did like the products.

I am pleased to say that the time arrived very quickly and as described at a good price too. I will absolutely be using gamer heaven again in the future.

March 14, 2016
Unprompted review
Gamer Heaven logo

Reply from Gamer Heaven

Hello Andy

Thank you very much for the review, we understand that many customers had issues with the previous owners. We appreciate that you gave Gamer Heaven another chance.

As you can see we operate in a completely new way and try to deliver the best possible service for our fellow Gamers!

Best Regards

Gamer Heaven Team

Rated 5 out of 5 stars

Gamer Clothing Utopia

Have used this site several times and have had no issues. Good value and great customer service you can't ask for anything else.
Their selection should cater to all tastes and I've been asked many times where I get my t-shirts from. Happy to recommend!

March 11, 2016
Unprompted review
Gamer Heaven logo

Reply from Gamer Heaven

Hello Trevor

Thank you very much for the support we do appreciate it!

Best regards

Gamer Heaven Team

Rated 5 out of 5 stars

Accidents happen (updated)

They accidentally sent me wrong hoodie... Were willing to fix order but it would cost me money and it would take forever. Overall good service and they get back to you. Hope it doesn't happen often.

5 stars were given after all. Since Gamer Heaven read my review, they issued me a full refund and let me keep wrong hoodie, so I was allowed to purchase whatever items I wanted with store credit. When new items came, they were all correct ones and nicely packaged. Nice store who values customer input and loyalty. They made the wrong right.

March 11, 2016
Unprompted review
Gamer Heaven logo

Reply from Gamer Heaven

Hello Heidi

Very sorry to hear this, our team has just contacted you with a discount code that will compensate you for the Hoodie! Please keep the hoodie free of charge.

Please contact us with any questions or concerns we will be glad to help.

Best regards

Gamer Heaven Team

Rated 5 out of 5 stars

Pure awesomeness

This is a great place to buy some awesome gear from and such an amazing service, I made an order on the Saturday and I came by Tuesday so I was magga happy and I would definitely recommend this site to others I can't wait to make ny next order

March 11, 2016
Unprompted review
Gamer Heaven logo

Reply from Gamer Heaven

Hi James

Thank you very much! We appreciate it, we try to deliver the best gaming merchandise the quickest way possible!

Best regards

Gamer Heaven Team

Rated 5 out of 5 stars

Great service

Easy to use website and items received very quickly and of great quality. Highly recommend and would use again.

March 10, 2016
Unprompted review
Gamer Heaven logo

Reply from Gamer Heaven

Hello James

Great! Thank you. We hope you enjoy your gaming merchandise!

Best regards

Gamer Heaven Team

Rated 5 out of 5 stars

Great improvement, order now

Airwave Apparel have taken over and squared things away, received order within 2 days and received free fallout wallet (bonus), 100% improvement so don't be afraid to order from Gamer Heaven anymore

March 10, 2016
Unprompted review
Gamer Heaven logo

Reply from Gamer Heaven

Hello Daniel

Thank you for the review. We do appreciate it. If you wish to purchase from us in the future please do not hesitate to contact us

Best regards

Gamer Heaven Team

Rated 4 out of 5 stars

Good service

I bought a mystery box, and it was dispatched quickly, and was good value for money.

March 10, 2016
Unprompted review
Gamer Heaven logo

Reply from Gamer Heaven

Hello John

Thank you for the feedback, we appreciate it. May we ask what we could improve to merit a 5 star review?

We look forward to hearing from you.

Best regards

Gamer Heaven Team

Rated 5 out of 5 stars

Great,timely service.

Ordered item late on a Friday night, it was dispatched as it said the next working day (Monday) and arrived Tuesday morning. Everything was there and intact and the price was decent.

March 10, 2016
Unprompted review
Gamer Heaven logo

Reply from Gamer Heaven

Hello Jack,

Thank you very much for your review, we do try to provide the best merchandise with the quickest delivery times.

Kind regards

Gamer Heaven Team

Rated 5 out of 5 stars

Destiny Titan Hoodie

Quality Item, quickly despatched - excellent communication from Gamer Heaven throughout. Will definitely buy again

March 9, 2016
Unprompted review
Gamer Heaven logo

Reply from Gamer Heaven

Hello Steve,

Thank you for your feedback, we appreciate it. Hope you enjoy your destiny hoodie!

Best

Gamer Heaven Team

Rated 5 out of 5 stars

Great service

Had heard bad reviews due to previous owners of the company, definitely turned it round now. Fast service, great contents of the "mystery box" definitely feel like I've had my money's worth.

March 7, 2016
Unprompted review
Gamer Heaven logo

Reply from Gamer Heaven

Hello Thomas

Yes indeed the previous company had many bad reviews, we operate in a completely different way. We are very glad that you enjoyed your box and the experience with us.

Best regards

Gamer Heaven Team

Rated 5 out of 5 stars

Super fast customer service

Had a small issue with my cart and a certain item, messages them and I'm no time they replied and had it all sorted out.

March 2, 2016
Unprompted review
Gamer Heaven logo

Reply from Gamer Heaven

Hello JP,

Thank you for your review, very much appreciated. We will pass on this review to the customer service team, they will be very pleased!

Thank you again,

Gamer Heaven Team

Rated 5 out of 5 stars

thank you for all

best Support and Quick help in my special case. ..thank you and everytime again

J.S. from germany

March 2, 2016
Unprompted review
Gamer Heaven logo

Reply from Gamer Heaven

Hello Juergen,

Thank you very much for the feedback. Enjoy the Fallout 4 Mystery Box!

Gamer Heaven Team

Rated 4 out of 5 stars

much better under new owners!

Gamer Heaven are now run by people who know what they are doing, they respond to emails within 48hrs and are very helpful.

I made an order in October last year under the previous owners for 2 pre-order items which were never sent and i doubt were ever in stock. They only responded to 2 out of 7 messages i sent which were brief and vague.

The original owners went bust in January and i stil hadn't received a refund or my items. I was forced to get a refund via my bank which eas issued in 24hrs. As a goodwill gesture the new owners of gamer heaven gave me a discount code to the value of my original purchase.

Unfortunately the items i originally wanted were not available so instead i got 4 mystery boxes which arrived in 48hrs from dispatch.

I am very happy with what i received and the customer service given and would recommend gamer heaven under new owners to anyone and look forward to see them expand their stock along with their reputation.

March 1, 2016
Unprompted review
Gamer Heaven logo

Reply from Gamer Heaven

Hi Adam

Thank you for the feedback, we do appreciate it. If you choose to order with us again then please don't hesitate to contact our team. They would love to help.

Thank you again

Gamer Heaven Team

Rated 5 out of 5 stars

5* Gamer Heaven

Fantastic website with tons of amazing products helpful customer services and always striving to improve and do the best for customers!! Fast dispatching!!

March 1, 2016
Unprompted review
Gamer Heaven logo

Reply from Gamer Heaven

Hello Daniel

Thank you very much for you feedback! That is the plan, provide our customers with the very best products and service.

Thank you

Gamer Heaven Team

Rated 5 out of 5 stars

Great customer service

Back in October I placed an order from Gamer Heaven that included two items which were present's for my partner's birthday... Unfortunately one of the items never arrived! I had completely put it out of my mind until very recently so I emailed the customer service team at Airwave Apparel Ltd to explain what had happened. They replied promptly and also sent me an item as a replacement which arrived very quickly. I am very happy with the service I received and I will definitely be using this company again.

February 26, 2016
Unprompted review
Gamer Heaven logo

Reply from Gamer Heaven

Hello Aisha,

Thank you for your feedback we really do appreciate it. We are glad that we were able to assist you.

We look forward to hearing from you very soon

Thank you

Gamer Heaven Team

Rated 5 out of 5 stars

Hard working guys :) really friendly and fast

I had real great problems with gamerheaven.net (see my review there) (the guys who went bancrupt and the guys from gamerheaven.com (new owners) try to repair it.

If not for them i would've lost 125 pounds.

I had some problems on their site (not directly related to them) and they helped me ASAP, these guys try really hard. After a few mails everything was set and now i will get my goods :)

As the stand in the ashes of gamersheaven.net i guess in gamer-heaven.com a phoenix could rise ;)

Will recommend you to all my friends who search good gamer merch :)

I'm now awaiting my goods but i've got no concern that they will arrive soon :) thanks guys.

February 26, 2016
Unprompted review
Gamer Heaven logo

Reply from Gamer Heaven

Hello Chey,

Very glad to hear that we were able to help you. Best regards

Gamer Heaven Team

Rated 5 out of 5 stars

Excellent products, fast delivery

Since the new owners have taken over it has become a far superior company. They have fast delivery, responded to my query quick and resolved it to a high standard. The products are excellent quality and good value. Highly recommend and look forward to future purchases.

February 24, 2016
Unprompted review
Gamer Heaven logo

Reply from Gamer Heaven

Hello M.P

Thank you very much for the feedback, we do indeed try our very best to provide the best possible experience for our fellow gamers!

Thank you again

Gamer Heaven Team

Rated 3 out of 5 stars

Where is my package.

Where is it. Just wondering. I was super excited..

February 23, 2016
Unprompted review
Gamer Heaven logo

Reply from Gamer Heaven

Hello Christopher. If you please contact us with your order number. We would be glad to resolve this for you.

Help@airwaveapparel.com

Thank you

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