Gamer Heaven 

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Rated 2 out of 5 stars

I ordered a Legend of Zelda hoodie using the preorder method i.e. pay £10, then £27.99 later. After I while I heard nothing on the order the email them to check up on my order. The reply I... See more

Rated 1 out of 5 stars

Placed an order on 18 April for the adventure time mystery box. It has not arrived, I have not been contacted at all to suggest there was a delay,and my email asking where it is,or when it could be ex... See more

Rated 5 out of 5 stars

Our order was delayed due to circumstances out with their control, but we were kept informed at all times and staff consulted us to see how we wished to proceed. We were not fobbed off or fed a line.... See more

Company replied

Rated 5 out of 5 stars

Give this company a chance, one of my orders was a bit late but they clearly care about customers and are obviously trying to rectify little niggles that may occur. I wasn't expecting a free item,... See more

Company replied

Company details

  1. Gaming service Provider

Information provided by various external sources

Airwave Apparel Ltd following its purchase of Gamer Heaven website domain in Feb 2016 is pleased to offer great Official Licensed Gaming Merchandise to customers worldwide. Please feel free to leave us some feedback on your order experiences with us this year!


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All reviews

(206)

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Superb Company, highly recommend

This has become a great company and website since the new owners. Their products are of great quality, fast delivery, and if you have any issues they are helpful and want to resolve your issue as fast as possible for you.
The few negative things I have to say, would be, the cost of items can be on the expensive side. If they were cheaper I would buy regularly from them.
Also the amount of products they have for a large amount of the gaming/movie brands, is very limited and often didsappointing. They seem to focus alot on certain brands which then sees other brands neglected.
That being said, they are a great company, friendly staff, good products and quick delivery. I will be recommending as always.

March 29, 2016
Unprompted review
Gamer Heaven logo

Reply from Gamer Heaven

Hello

Thank you very much for the feedback! We will take your comments on board and try to invest more time in expanding our smaller ranges.

Kind regards

Gamer Heaven Team

Rated 5 out of 5 stars

Great

Love my order

March 29, 2016
Unprompted review
Gamer Heaven logo

Reply from Gamer Heaven

Thanks Justin, glad to hear you had a great experience .Don't forget to use your discount voucher we sent you on your next order!

Rated 1 out of 5 stars

Horrible shipping

My box arrived two weeks late, and the package was broken and ripped apart. Horrible experience, and will never buy from them again.

March 29, 2016
Unprompted review
Gamer Heaven logo

Reply from Gamer Heaven

Michael, i am sorry hear this, this is obviously has been damaged in transit with Royal Mail. Please email me at marc@airwaveapparel.com with your order number so we can help you. Royal Mail let us both down but i assure you Gamer Heaven will not! Get in touch today so we can resolve things for you ASAP

Rated 5 out of 5 stars

Very impressed

Fast, efficient service and excellent product quality.

March 29, 2016
Unprompted review
Gamer Heaven logo

Reply from Gamer Heaven

Thanks Philip for the feedback, glad to hear your happy. we look forward to seeing you as a returning customer soon, regards Customer Service

Rated 2 out of 5 stars

Poor service and poor quality of goods

Received no response or confirmation of order from seller from time of sale to arrival of goods month later, contents of package were cheap quality, a faux leather wallet with poor stitches, a cap hat with the logo sewn on aftermarket, cheap alloy pin badges, a key ring, and a boxxed pop statue. All for sixty pounds! Waste of money for the mystery box

March 29, 2016
Unprompted review
Gamer Heaven logo

Reply from Gamer Heaven

Michael, you ordered on the 5th Feb and we shipped on the 9th Feb with Royal Mail 24. All items are official Fallout 4 and of the highest standard for sure. Can you please email me at marc@airwaveapparel.com to discuss. Remember everything we sell is 30 day money back guaranteed but i assure you this could not have taken 2 months to get to you for the reasons stated above.

Rated 4 out of 5 stars

4 Weeks later......

Postage took too long but was really happy with the contents

March 29, 2016
Unprompted review
Gamer Heaven logo

Reply from Gamer Heaven

Hi Ryan, glad you liked the contacts of your box. Just checked this order, you paid on the 8th Feb and we shipped on the 9th Feb, i have just emailed you the shipping proof. your address was a PO Box so not sure if this caused some delays in Australian Customs but glad it get there! Hope to see you shopping with again soon, thanks Customer Service Dept

Rated 3 out of 5 stars

Expectations Somewhat Met

It would've been pleasant if the box wasn't so badly dinged up, and the merchandise was pretty good, but kind of expected in-game merchant rather than just the mascot splattered on every piece. Good buy, nonetheless.

March 29, 2016
Unprompted review
Rated 5 out of 5 stars

Brilliant

Ordered 2 items and they arrived the next day! Fantastic service

March 29, 2016
Unprompted review
Gamer Heaven logo

Reply from Gamer Heaven

Hi there, thanks for the feedback, glad you are happy with our service. Don't forget to use the discount voucher we sent you next time you order!

Rated 3 out of 5 stars

Product didn't arrive when promised

Reviews should be able to be anonymous.

March 29, 2016
Unprompted review
Gamer Heaven logo

Reply from Gamer Heaven

Hi there Michael. The Hoodies are all official Bungie clothing for sure so don't worry. The Destiny hoodies are some of our best sellers at present. You ordered on the 4th Feb and we shipped on the 9th Feb. I understand we refunded the shipping cost to apologise for it being 2 days later than planned. Best regards Customer Service

Rated 5 out of 5 stars

Small hiccup, Fantastic Response

After a small hiccup the response received was fantastic and incredibly quick. Very happy with the service and will order again in the future

March 29, 2016
Unprompted review
Gamer Heaven logo

Reply from Gamer Heaven

Rob, can i please ask you email me at marc@airwaveapparel.com so we can look into this. the Pokemon boxes are due to ship this week as shown on the website description. Printedwardrobe is part of our company and the account used for Paypal. Get in touch today so we can help you out, regards Customer service

Rated 4 out of 5 stars

no problems

ordered a mystery box for £40, before reading tons and tons of bad reviews, waited a few days and emailed the company asking about my box and the bad reviews, got a quick response and refunded my postage as they took a short while to post my item ( about 4 days, as they said next day dispatch a 2 day delivery) got my box after they notified me about sending out ( so in whole it took just over a week) got alot of items, good quality, i'm quite happy

March 29, 2016
Unprompted review
Gamer Heaven logo

Reply from Gamer Heaven

Thanks for the feedback Teri, the old reviews relate to a previous company so glad you gave us a chance and we lived up to your expectations. Hope to you see you shop with us again soon!

Rated 2 out of 5 stars

Gamer Heaven - Pokémon Premium Mystery Box; Bad delivery and not as much content as expected for £40

I had no choice but to pay for Royal Mail delivery so that was £3.00 of which it did not come within 2 - 3 working days, thankfully I was given a refund and it came with in 2 - 4 working days after I complained via email. Secondly, I was not very satisfied with the produce in the box, although it did come with things I enjoy such as hats and a t-shirt, me bring a female aquired some male boxer shorts which was rather unexpected and ridiculous due to me being the only pokémon fan and girl in my family which enjoys this sort of anime. I also expected some pokémon cards or other pokémon merchandise such as statues and/ or stuffed pokémon. So the statement on the website exclaiming it's £30 pay (which it really isn't) for £70 worth of stuff is really a joke.

March 28, 2016
Unprompted review
Gamer Heaven logo

Reply from Gamer Heaven

Hi Olivia, I'm sorry to hear you were not happy with the box. contents do vary but are always £70 value. Thanks for the feedback regarding male / female options, we will l look to add this as a selectable option to allow us to personalise the boxes more to specific gender. Please note we do offer a 30 Day money back guarantee so please get in touch via help@airwaveapparel.com if you want to return for a refund. best regards Customer Service

Rated 5 out of 5 stars

absolutely awesome

It would be great to see more batman items & more fandom items, but im sure it will be coming in the future. I look forward to seeing the new collections available

March 28, 2016
Unprompted review
Gamer Heaven logo

Reply from Gamer Heaven

Thanks for the feedback! Yes new stock items being added ever day! Keep checking our Facebook page for stock updates!

Rated 4 out of 5 stars

All great just 1 issue

Everything was great the updates to what you get. The only problem I had at all was a small rip in one of the items

March 28, 2016
Unprompted review
Gamer Heaven logo

Reply from Gamer Heaven

Liam, sorry to hear about the rip, that should not have happened. Can you please email us at help@airwaveapparel.com with further details so we can arrange to send you a free replacement for the damaged item. Best regards Customer Service

Rated 4 out of 5 stars

Awesome

Very good experience.quick to process order and get it out .I'm very satisfied

March 27, 2016
Unprompted review
Gamer Heaven logo

Reply from Gamer Heaven

Hello Joseph

Thank you very much for the review. Could we ask what we can improve on to merit a 5 star review?

Please contact us at marc@airwaveapparel.com

Gamer Heaven Team

Rated 5 out of 5 stars

Amazing!

Fast delivery and amazing service, would recommend to anyone!

March 27, 2016
Unprompted review
Gamer Heaven logo

Reply from Gamer Heaven

Hello Alisha

Thank you very much for the 5 Star review!

Kind regards

Gamer Heaven Team

Rated 4 out of 5 stars

Great Quality

The product quality was great, the weave of the material felt great and looked hardwearing, the details were nice and clean, however the only flaw i could find was that the width of the sleeves were too thin for my arms, other than than, it would have been in my regular wardrobe rotation.

March 26, 2016
Unprompted review
Gamer Heaven logo

Reply from Gamer Heaven

Hello Carl

Thank you for the review! Sorry to hear about the sleeves. If you wish to return the item we do have a 30day money back guarantee.

Best regards

Gamer Heaven Team

Rated 5 out of 5 stars

FINALLY

Ordered this hoodie awhile back with the last owners who decided to rob me of my money by promising results for later time. These guys following a great policy. "product available when its actually in stock". True to their word and in two weeks, shipping all the way to Canada from Europe arrived at its destination. Best of all IT FITS PERFECTLY.

March 26, 2016
Unprompted review
Gamer Heaven logo

Reply from Gamer Heaven

Thanks for the feedback Corey, we are pleased you are happy with our service. We look forward to seeing you shop with us again in the future

Rated 4 out of 5 stars

The Mystery Box

When purchasing the Assassins Creed Mystery box i was somewhat unsure as to how it would turn out withe the previous comments being worrying. The box arrived within one day of dispatch so that was a plus. I opened to receive a hoodie, beenie, gloves a wrist band with a key ring and neckless. The hoodie itself is nice (the starrick one) however it is very thin. Items such as the gloves and beenie i will use as with the hoodie. The other 3 items i wont actually wear so it will just add to my collection of Assassins creed merch.
I also checked to see if the "£70" in value was actually true. I was quite surprised to find that the £70 value to be true when looking at the items listed from there site. Although i cannot understand how a neckless is £14.99 when a hoodie is £10.

In all the Assassins Creed mystery box is to its valaue of £70 against the prices on gamer heaven. I would have preferred a t-shirt instead of a neckless etc, along with there being more than 6 items. I however on that basis am unable to argue since it is a mystery box.

I would use them again just maybe not another mystery box.

March 24, 2016
Unprompted review
Gamer Heaven logo

Reply from Gamer Heaven

Hi Arron, thanks for the feedback. The Hoodie is on sale hence the £10 price point, the necklaces are of a high quality and hence the £14.99 price point. Items in the boxes change on a regular basis so i am sure if you ordered another one in 3-4 weeks time there would be completely different items in there. Thanks for shopping with us

Rated 5 out of 5 stars

Great Service

I had ordered from them before they were under new management and never got my product and had to file a claim with Paypal; but when I heard they were under new management I figured I would give them a try. The service was great, my product arrived quickly and I was incredibly happy with it. I would definitely buy from them again.

March 24, 2016
Unprompted review
Gamer Heaven logo

Reply from Gamer Heaven

Andy, glad you have a great experience with us. Look forward to seeing you shop with us again. there would have been a discount voucher in your pack so don't forget to use that next time

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