I ordered a Legend of Zelda hoodie using the preorder method i.e. pay £10, then £27.99 later. After I while I heard nothing on the order the email them to check up on my order. The reply I... See more
Gamer Heaven
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See what reviewers are saying
Placed an order on 18 April for the adventure time mystery box. It has not arrived, I have not been contacted at all to suggest there was a delay,and my email asking where it is,or when it could be ex... See more
Our order was delayed due to circumstances out with their control, but we were kept informed at all times and staff consulted us to see how we wished to proceed. We were not fobbed off or fed a line.... See more
Company replied
Give this company a chance, one of my orders was a bit late but they clearly care about customers and are obviously trying to rectify little niggles that may occur. I wasn't expecting a free item,... See more
Company replied
Company details
Information provided by various external sources
Airwave Apparel Ltd following its purchase of Gamer Heaven website domain in Feb 2016 is pleased to offer great Official Licensed Gaming Merchandise to customers worldwide. Please feel free to leave us some feedback on your order experiences with us this year!
Contact info
Unit 15 Sugarswell Business Park, OX15 6HW, Shenington
- 0203 2864035
- help@airwaveapparel.com
- gamer-heaven.com
Superb Company, highly recommend
This has become a great company and website since the new owners. Their products are of great quality, fast delivery, and if you have any issues they are helpful and want to resolve your issue as fast as possible for you.
The few negative things I have to say, would be, the cost of items can be on the expensive side. If they were cheaper I would buy regularly from them.
Also the amount of products they have for a large amount of the gaming/movie brands, is very limited and often didsappointing. They seem to focus alot on certain brands which then sees other brands neglected.
That being said, they are a great company, friendly staff, good products and quick delivery. I will be recommending as always.

Reply from Gamer Heaven
Horrible shipping
My box arrived two weeks late, and the package was broken and ripped apart. Horrible experience, and will never buy from them again.

Reply from Gamer Heaven

Reply from Gamer Heaven
Poor service and poor quality of goods
Received no response or confirmation of order from seller from time of sale to arrival of goods month later, contents of package were cheap quality, a faux leather wallet with poor stitches, a cap hat with the logo sewn on aftermarket, cheap alloy pin badges, a key ring, and a boxxed pop statue. All for sixty pounds! Waste of money for the mystery box

Reply from Gamer Heaven
4 Weeks later......
Postage took too long but was really happy with the contents

Reply from Gamer Heaven
Expectations Somewhat Met
It would've been pleasant if the box wasn't so badly dinged up, and the merchandise was pretty good, but kind of expected in-game merchant rather than just the mascot splattered on every piece. Good buy, nonetheless.
Brilliant
Ordered 2 items and they arrived the next day! Fantastic service

Reply from Gamer Heaven
Product didn't arrive when promised
Reviews should be able to be anonymous.

Reply from Gamer Heaven
Small hiccup, Fantastic Response
After a small hiccup the response received was fantastic and incredibly quick. Very happy with the service and will order again in the future

Reply from Gamer Heaven
no problems
ordered a mystery box for £40, before reading tons and tons of bad reviews, waited a few days and emailed the company asking about my box and the bad reviews, got a quick response and refunded my postage as they took a short while to post my item ( about 4 days, as they said next day dispatch a 2 day delivery) got my box after they notified me about sending out ( so in whole it took just over a week) got alot of items, good quality, i'm quite happy

Reply from Gamer Heaven
Gamer Heaven - Pokémon Premium Mystery Box; Bad delivery and not as much content as expected for £40
I had no choice but to pay for Royal Mail delivery so that was £3.00 of which it did not come within 2 - 3 working days, thankfully I was given a refund and it came with in 2 - 4 working days after I complained via email. Secondly, I was not very satisfied with the produce in the box, although it did come with things I enjoy such as hats and a t-shirt, me bring a female aquired some male boxer shorts which was rather unexpected and ridiculous due to me being the only pokémon fan and girl in my family which enjoys this sort of anime. I also expected some pokémon cards or other pokémon merchandise such as statues and/ or stuffed pokémon. So the statement on the website exclaiming it's £30 pay (which it really isn't) for £70 worth of stuff is really a joke.

Reply from Gamer Heaven
absolutely awesome
It would be great to see more batman items & more fandom items, but im sure it will be coming in the future. I look forward to seeing the new collections available

Reply from Gamer Heaven
All great just 1 issue
Everything was great the updates to what you get. The only problem I had at all was a small rip in one of the items

Reply from Gamer Heaven
Awesome
Very good experience.quick to process order and get it out .I'm very satisfied

Reply from Gamer Heaven
Amazing!
Fast delivery and amazing service, would recommend to anyone!

Reply from Gamer Heaven
Great Quality
The product quality was great, the weave of the material felt great and looked hardwearing, the details were nice and clean, however the only flaw i could find was that the width of the sleeves were too thin for my arms, other than than, it would have been in my regular wardrobe rotation.

Reply from Gamer Heaven
FINALLY
Ordered this hoodie awhile back with the last owners who decided to rob me of my money by promising results for later time. These guys following a great policy. "product available when its actually in stock". True to their word and in two weeks, shipping all the way to Canada from Europe arrived at its destination. Best of all IT FITS PERFECTLY.

Reply from Gamer Heaven
The Mystery Box
When purchasing the Assassins Creed Mystery box i was somewhat unsure as to how it would turn out withe the previous comments being worrying. The box arrived within one day of dispatch so that was a plus. I opened to receive a hoodie, beenie, gloves a wrist band with a key ring and neckless. The hoodie itself is nice (the starrick one) however it is very thin. Items such as the gloves and beenie i will use as with the hoodie. The other 3 items i wont actually wear so it will just add to my collection of Assassins creed merch.
I also checked to see if the "£70" in value was actually true. I was quite surprised to find that the £70 value to be true when looking at the items listed from there site. Although i cannot understand how a neckless is £14.99 when a hoodie is £10.
In all the Assassins Creed mystery box is to its valaue of £70 against the prices on gamer heaven. I would have preferred a t-shirt instead of a neckless etc, along with there being more than 6 items. I however on that basis am unable to argue since it is a mystery box.
I would use them again just maybe not another mystery box.

Reply from Gamer Heaven
Great Service
I had ordered from them before they were under new management and never got my product and had to file a claim with Paypal; but when I heard they were under new management I figured I would give them a try. The service was great, my product arrived quickly and I was incredibly happy with it. I would definitely buy from them again.

Reply from Gamer Heaven
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