Gamer Heaven 

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Rated 2 out of 5 stars

I ordered a Legend of Zelda hoodie using the preorder method i.e. pay £10, then £27.99 later. After I while I heard nothing on the order the email them to check up on my order. The reply I... See more

Rated 1 out of 5 stars

Placed an order on 18 April for the adventure time mystery box. It has not arrived, I have not been contacted at all to suggest there was a delay,and my email asking where it is,or when it could be ex... See more

Rated 5 out of 5 stars

Our order was delayed due to circumstances out with their control, but we were kept informed at all times and staff consulted us to see how we wished to proceed. We were not fobbed off or fed a line.... See more

Company replied

Rated 5 out of 5 stars

Give this company a chance, one of my orders was a bit late but they clearly care about customers and are obviously trying to rectify little niggles that may occur. I wasn't expecting a free item,... See more

Company replied

Company details

  1. Gaming service Provider

Information provided by various external sources

Airwave Apparel Ltd following its purchase of Gamer Heaven website domain in Feb 2016 is pleased to offer great Official Licensed Gaming Merchandise to customers worldwide. Please feel free to leave us some feedback on your order experiences with us this year!


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All reviews

(206)

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great items for a great price

Gave this site a chance after seeing the amazing low price of a lot of items. Items arrived had a slight hiccup with one but, customer support rectified the situation with no hassle at all! Making it the easiest order fix ever. Do to their amazing prices and great customer support they easily get a 5 star in my book even with a slight hiccup.

March 29, 2016
Unprompted review
Gamer Heaven logo

Reply from Gamer Heaven

Thanks for the great feedback, glad we did a good job for you!

Rated 5 out of 5 stars

Awesome shirt

My daughter loves her Zelda T-shirt and shorts combo. Super soft & comfy.... Thanks!

March 29, 2016
Unprompted review
Gamer Heaven logo

Reply from Gamer Heaven

Thanks for the feedback Kristina! Best wishes Gamer Heaven Customer Service

Rated 5 out of 5 stars

Neatly packaged FO4 memorabilia.

The contents of the package were cool. There was a provided promo code which helped the price. Took about 7-10 to arrive to NY,NY.
Overall happy.

March 29, 2016
Unprompted review
Gamer Heaven logo

Reply from Gamer Heaven

Thats great to hear! Glad you had a great experience! hope to see you back on the site soon!

Rated 2 out of 5 stars

Dissaponted

Poor selection of goods some items came damaged.

March 29, 2016
Unprompted review
Gamer Heaven logo

Reply from Gamer Heaven

Hi there, i am sorry to hear about this. Can i please ask you email us at marc@airwaveapparel.com with an order number so we can help you. If you can please advise what items are damaged we can arrange to ship replacements ASAP. thanks Customer Service

Rated 4 out of 5 stars

Would order from again :)

After reading horrible review after review, i took a gamble because (A. Theres some really unique merchandise on there, and (B. Supposedly its a new company that took over the site. My order came quickly for me being in the United States. My only issuse is my shirt was smaller than what i thought it was going to be. Definitely order 1 size larger than what you normally would wear.

March 29, 2016
Unprompted review
Gamer Heaven logo

Reply from Gamer Heaven

Thanks Robert, glad you had a good experience with us!

Rated 5 out of 5 stars

Cool merch

I got a Hoodie, and it's really nice. It's a little small to be a 2XL lol, it's ok though, good jacket for this coming winter. Thanks so much. Speedy delivery.

March 29, 2016
Unprompted review
Gamer Heaven logo

Reply from Gamer Heaven

Hi Joe, thanks for the feedback, glad you were happy with the design and the speed of service! Hope to see you again soon!

Rated 5 out of 5 stars

Assassin Creed Unity - Official Zip Up Hoodie

Great quality item, good price, arrived promptly,
Item was bigger than expected, extremely satisfied,
Would order again.

March 29, 2016
Unprompted review
Gamer Heaven logo

Reply from Gamer Heaven

Hi Nicole, thanks for the feedback. Glad you enjoyed your shipping experience with us!

Rated 5 out of 5 stars

totally satisfied!!!

I was thinking twice about ordering because of hearing how bad the OLD owners were but with the NEW company i was updated on my order and was told because that im in the U.S it would take about 2 weeks, 2 weeks later I received my fallout mystery box!!!

March 29, 2016
Unprompted review
Gamer Heaven logo

Reply from Gamer Heaven

Thanks for the review Joseph, glad we delivered on time for you. Don't forget when you shop with us again use the discount voucher we put in the package!

Rated 2 out of 5 stars

Loved it but didnt fit

I loved the hoodie. The look the feel, but it didn't fit well in the arms and on the chest. I'm broad chested and got a XXL and still didn't fit. Had to give it to one of my friends

March 29, 2016
Unprompted review
Gamer Heaven logo

Reply from Gamer Heaven

Hi Aaron, i am sorry you had size issues, this is why we have a size guide on the page as European sizes tend to be a little smaller than USA ones. If you email me at help@airwaveapparel.com let me see if i can help you with this to get a larger size.

Rated 5 out of 5 stars

Excellent treatment

I had a bad experience with the previous site (first owners) and fortunatelly I had the pleasure to contact with the new owners that kindly solve my problem, helping me by giving all the support in order to be satisfied with the goods.

I thank and recommend this company site to all my friends.

Many thanks once again!
MJ

March 29, 2016
Unprompted review
Gamer Heaven logo

Reply from Gamer Heaven

Thanks Maria, glad we could help! Thanks for the feedback

Rated 5 out of 5 stars

Great service!

Great service, arrived on time. Ready to order more then I already have!

March 29, 2016
Unprompted review
Gamer Heaven logo

Reply from Gamer Heaven

Thanks for the feedback Dustin! Look forward to having you back as a returning customer!

Rated 5 out of 5 stars

Great customer service!

After the old retailers went out of business (and leaving me £40 out of pocket after them not supplying my purchase), the new retailer went out of the way to sort me out. They gave me my money back AND the shipping as store credit without any issues whatsoever. They could have easily said "old retailer's problem, not ours" but I must thank them for that.

Give this company a try, even after all the bad reviews left by the old retailers. They deserve a second chance!

March 29, 2016
Unprompted review
Gamer Heaven logo

Reply from Gamer Heaven

Thanks Scott, we are happy to hear your feedback. We take customer service seriously and want to build our business on it! Look forward to seeing you again soon as a shopper! Please feel free to use voucher code TRUST12 to get 12% off your next order!

Rated 5 out of 5 stars

Nice service and fast delivery

Great service n love da quality of material they used.

March 29, 2016
Unprompted review
Gamer Heaven logo

Reply from Gamer Heaven

Hello Alex

Thank you for the review, glad to hear that you were happy with the service.

Gamer Heaven Team

Rated 1 out of 5 stars

Ok service, rubbish product

Bought the Fallout mystery box and the items inside apart from the vault boy bobblehead was absolute rubbish. I mean 2 pairs of knee high socks, really who wears them??????

March 29, 2016
Unprompted review
Gamer Heaven logo

Reply from Gamer Heaven

Hi Brian, i am sorry you feel that way. Our boxes are normally very well received. Can you please email me at marc@airwaveapparel.com so i can best help you. we offer a 30 day money back guarantee if your now happy? best regards Customer Service

Rated 5 out of 5 stars

Would recommend to anyone now

Bought 2 destiny hoodies December 2014 didn't arrive, emailed them no reply to any of them, had to claim my money back through my bank. Wasn't happy and I had no intention of every purchasing from them again. Got an email in march this year to say had been taken over so I thought I would give them another go GLAD I did excellent company to deal with now and would recommend to anyone , my purchase came within a week .

March 29, 2016
Unprompted review
Gamer Heaven logo

Reply from Gamer Heaven

Hello Victoria

Thank you very much for giving us a chance. We do appreciate it!

Look forwards to hearing from you again.

Gamer Heaven Team

Rated 4 out of 5 stars

Not too bad of an experience

Ordered the surprise destiny package from the United States and got it about 10 days later.

March 29, 2016
Unprompted review
Gamer Heaven logo

Reply from Gamer Heaven

Hello Matt

Thank you for the feedback! May we ask what we could improve on to merit a 5 star review? We are always looking to improve.

Thank you

Gamer Heaven Team

Rated 3 out of 5 stars

Better off with LootCrate.

Not really worth the money. LootCrate is much better.

March 29, 2016
Unprompted review
Gamer Heaven logo

Reply from Gamer Heaven

Hello

if you could please email us we could arrange to send you out another box if you wish?

Please contact us at help@airwaveapparel.com

Gamer Heaven Team

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