Gamer Heaven 

I recieved hunter items instead of the pictured warlock items. I'm more in favor of my warlock or even Titan than my hunter so.. I'll give most of this stuff away probably.

Was super excited to receive all of these amazing gifts :)

No information regarding order, no replies to emails querying order, item arrived not quite what I was expecting as the advert was a little misleading and the description did not state otherwise.
Not a very good impression on the first time ordering

Hello

I complained a month ago about my stuff which has been ordered on April 12 and had not shipped till last week and with lots of emails and they never respond to most of them .

I even complain on Paypal about this transaction ..

and it is not the first experience with them but :

when I received my stuff today,I was totally shocked by how perfect the clothes are in everything , even the materials they are using , I was happy with what I got , I am even still a customer for another popular website for video games stuff but the quality is not like yours

guys after I saw the quality , you need to pay attention to everything for example :

1- you " must " improve your customer service and I can assure they are the worst by far and they must deal with stuff like late shipment and other stuff with professionalism and they must make us feel like customers ..

2- you must handle shipping fast and contact customers with updates on time

3- get products in stock early ..

4- this is important; you must bring products for popular video games and have some other design like : varsity jacket " it is really popular "

popular video games :

Metal Gear Solid : you can make a lot of things out of it ..

The witcher : get more stuff

Final Fantasy

The last of us

Infamous series

finally, I said before that I am not gonna order again but I will and I still have faith in you so please improve and do not let us down because you really potential ..

My order for reference : #3984

Thanks

Update :

new order and they handled so well and they still lack communication but it is much better than the last time ..

I had a problem with one of the t-shirts but it is no big deal

I really wish you stay in the business and improve more ..

I bought a secret zelda box, thinking it would be filled with goodies, but I was so disappointed! It felt like they just stuffed the box with all things that didn't sell well. To top it off, the box was very delayed, I complained about it twice and was promised an additional gamer t-shirt (TWICE) which, and of course, I didn't get. Very very bad experience. Would not recommend.

I ordered a parcel mid April expecting it within the next few days or a week, after waiting 2 and a half week i thought I might not restive what I ordered after reading recent reviews so I phoned customer services 3 weeks after a placed my ordered and asked if I would receive my parcel and it arrived the next day! It didn't seem legit to me and wasn't worth the money in my opinion

It took them weeks to ship out my order and went confronting them about it, they said it was because they didn't know the size for my "free" T-shirt. Pretty ridiculous, I am currently STILL waiting for my item to get here....

They gave us update on the box all the time and knew that it being so late was unacceptable so they gave a few options to make up for it, they always responded to emails I sent politely and fully. I really enjoy they're service I'm sad that they might get poor ratings due to they not getting stuff to make our boxes worth more than the mo why we spent. Thank you!

I ordered the Adventure Time Mystery Box, and the surprises inside were (are) ace. The only problem I experienced was a lack of communication in regards to the status of my order, however after calling customer service, they quickly dispatched my order and it arrived the very next day.
Other than the hiccup over status updates I couldn't be happier with Gamer Heaven.

Original review
Ordered Zelda mystery box on March 29th, get an email on April 1st that there will be a delay due to one of their suppliers not being able to come through. That's cool, stuff like that happens so it's not an issue. Since it was going to be delayed for a week, they said they are going to through in an official gaming t-shirt for free, cool.

Three weeks later (April 22nd), they send out another email stating the same issue as before with their supplier, and they promise that my order will be shipped out on the 29th. They also offered another gift for the issues (worth 15 euros).

Two weeks later (may 5th), once again, the same email with the same excuse with their supplier and yet another empty promise that they will have enough items to start to get every order out the door and that it will take them atleast a couple of days to get it done due to how many orders they have. Once again, they bring up that they will be sending out a free gaming gift that is worth 15 euros, as well as a voucher for their site that is worth 10 euros.

This is f*cking ridiculous! If gamer heaven was atleast somewhat honest about everything and wasn't giving out false promises, I wouldn't be as mad, annoyed, and irritated as I am today!

The amount of fail for this company is just to hard to believe! Theres no excuse for any of this!

If my order does not come with the free shirt, the two game gifts and voucher that you guys have promised, it will make you guys be number one of the worst experience I've ever had with a company before.

End rant

Update 5-19
Gamer Heaven has given way more than expected (was promised $80 worth of stuff, they ended up shipping me over $250 worth of awesome stuff!). Thanks for making things right, I was just afraid due to all the other reviews that I would never get my order and that the same emails would be sent out like clock work every 2 weeks. thanks again guys!

I ordered my product 25 March, and I haven't received anything. No dispatch email, no heads up that they couldn't ship it for whatever reason, not a single thing. I emailed customer service 18 April for an update or refund, and still no response. It's currently 6 May, and I'm still in the dark with nothing.

I was really scared that i'd been scammed after reading a lot of bad press for this company. HOWEVER! i received my goods the day after receiving my dispatch email. I did have to wait about a week for dispatch (not including the Bank Holiday days - maybe this was the cause of the delay though?). i did email twice to check when my item would be dispatched and didn't receive a reply for a couple of days, but definitely wasn't ignored! The actual product (Uncharted 4 t shirt) is really nice and, as described, genuine merchandise. If you're put off by bad stories about this company then don't be! All in all a good experience and I would buy from them again :)

Poor show. Bought a mystery box in March which after 1 month I got contracted about how they did not have the resources and gave a solution which I accepted cause these things happen. Now a seconded time they don't have the items is a joke. Will not use gamer heaven again.

Despite the long wait - I think I got a good haul of one of my most favourite video games!! I make it 4 stars because of the long wait however having said that - I am very tempted to order another to see what I would get next. Hopefully none the same and maybe see Altaïr and Connor as they are my MOST favs!! All in all - I LOVE the zip up hoodie, key chain, Ezio toy and statue!!

I order the zelda box over a month ago and kept waiting and waiting, after several emails that said it would be sent soon.

I eventually cracked and just asked for an instore voucher.

However, most of the store is out of stock and there's nothing I can even replace it with.

I am so disappointed.

I ordered the Zelda Mystery box on 24/3/16 and have yet to receive it. I know there was a stock problem but I have received two emails saying it would be shipped sometime the following week and yet it's still not here. My tracking status says my order is confirmed but has said that for the past month.

Charlotte

Everything is good. Ship to France is ok!

The only Mystery about this item is WHEN its going to arrive !!!!

i understand about the stock issue and that couldn't be helped, but i was told "you will receive your order by Friday 29th April" and when it hadn't arrived i rang them up and they PROMISED it would be here the next day as they were going to send it 'special delivery' ... it is now 3 May and i STILL dont have it !!!!!! :(

Jennifer Moss

Never received my zelda mystery box that i ordered a month ago which they promised would be here on the 29 of april still not here and cant get a response from them. this was posted last month on may it now a whole month later and still waiting for it to get here worst company every. dont buy anything from nerd merch same company just different stuff and its not even good stuff. went to look to see what they had found a deadpool tshirt i wanted it was going to be $40 i was like no went to the local jcpenneys found way more of a variety of deadpool tshirts for $10 bucks a piece. I finally decided to email this company after waiting a month for my box they claimed it got lost in the mail luckily they game me a choice refund or the box i choose refund so glad to be done with this company

In Time. Really happy