Gamer Heaven 

Thanks for visiting Trustpilot. Unfortunately, it’s not possible to leave a review here anymore because the company’s website has closed. Feel free to contact us if you have any questions.

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 2 out of 5 stars

I ordered a Legend of Zelda hoodie using the preorder method i.e. pay £10, then £27.99 later. After I while I heard nothing on the order the email them to check up on my order. The reply I... See more

Rated 1 out of 5 stars

Placed an order on 18 April for the adventure time mystery box. It has not arrived, I have not been contacted at all to suggest there was a delay,and my email asking where it is,or when it could be ex... See more

Rated 5 out of 5 stars

Our order was delayed due to circumstances out with their control, but we were kept informed at all times and staff consulted us to see how we wished to proceed. We were not fobbed off or fed a line.... See more

Company replied

Rated 5 out of 5 stars

Give this company a chance, one of my orders was a bit late but they clearly care about customers and are obviously trying to rectify little niggles that may occur. I wasn't expecting a free item,... See more

Company replied

Company details

  1. Gaming service Provider

Information provided by various external sources

Airwave Apparel Ltd following its purchase of Gamer Heaven website domain in Feb 2016 is pleased to offer great Official Licensed Gaming Merchandise to customers worldwide. Please feel free to leave us some feedback on your order experiences with us this year!


Contact info

All reviews

(206)

0 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Scam

Been waiting months, have received nothing but empty promises. if my hoodie that ordered in December 2015 doesn't arrive I'm filing a lawsuit. This is unacceptable, from the previous company who stole my money, and airwaves apparel for not living up to their promises to fulfill the order.

April 17, 2016
Unprompted review
Gamer Heaven logo

Reply from Gamer Heaven

Ashley, i just checked and this was shipped on the 14th April. remember as you are in the USA overseas shipping can take around 7 days depending on customs so you will get the hoodie this week. Also please remember your original order was from another company not us. We offered you a new product of the same value as a goodwill gesture. Don't worry it will arrive this week. Please contact us when it does to confirm. best regards Customer Service

Rated 5 out of 5 stars

wonderful company

Highly recommend they took over the previous company for which I already had an order with and kept up the previous order giving me store credit to cover my cost something I'm very thankful to them for as they didn't have to do this. The hoodie I ordered arrived swiftly and was great quality. Customer service from this company is top notch and ill definetly be using again.

April 17, 2016
Unprompted review
Gamer Heaven logo

Reply from Gamer Heaven

What great comments Jane, Thank you very much.

Rated 2 out of 5 stars

completely unresponsive

Not sure of my order number as I was never given one the only reference I have is the number on my pre-order deposit of £12.99 taken from my card by PayPal in February for a Zelda shield ladies large hoody (reference on payment also states *GMACINVESTM). I am disgusted that this 'company' is avoiding all my emails, calls and comments in regards to whether or not I will be receiving my order or getting a refund. I was so excited to see a Zelda hoody that I could order from a uk company but seems like I've been let down. Of no one bothers looking into this and getting back to me asap, ooks like a phone call to trading standards is in order....

April 15, 2016
Unprompted review
Gamer Heaven logo

Reply from Gamer Heaven

Hi Sarah, we have had no calls from you i can see? Can you email me at marc@airwaveapparel.com to discuss. Also i can see you paid the £10 pre-order deposit but have not completed the rest of the purchase of £27.99 for the rest of the hoodie. We emailed all customers 3 times before the stock arrived to invite them to do this but we have no 2nd part of the order completed by you. As i say please contact us today and we will explain how you complete the order as we have previously asked you to. regards Customer Service

Rated 5 out of 5 stars

Top notch!

Cool items and I received my order quickly (and well packaged!). Can't fault them!

April 15, 2016
Unprompted review
Gamer Heaven logo

Reply from Gamer Heaven

Good morning Luke.

Thanks for the great feedback!.

Rated 5 out of 5 stars

Fantastic Service Overall

I had a problem with the previous Gamer Heaven Crazy4ltd. My order from 2014 was never recieved and I never got a refund. they never replied to emails or telephone calls. I was so frustrated. that when I recieved an email from them this year. I responded abruptly. Gamer Heaven has been taken over by Airwave Apparel. I wasn't aware of this at the time.

They replied to my email and a few emails later Heaven Airwave Apparel fulfilled my order. They had no obligations to do so as it was the previous company Crazy4ltd problem, they took the chance that if they helped then I may remain a customer. They didn't have the exact product however they gave me the full amount I paid in the form of a discount code. I have used it and recieved my item within days.

I had lost my confidence in purchasing anything from Gamer heaven back in 2014, 1 month ago Airwave Apperal fulfilled my order. I have no doubts that I will purchase from Gamer Heaven again.

April 15, 2016
Unprompted review
Gamer Heaven logo

Reply from Gamer Heaven

Good morning,

Thank you for your patience and understanding with this matter.

We are constantly trying to improve our services,and from what you have written it sounds like the hard work is paying off!

Many thanks,and we look forward to helping you in the future.

Rated 5 out of 5 stars

First Time Shopper! Will Return Again!

Very quick shipping from overseas. Well-packaged. Great prices! Excellent overall communication!

April 15, 2016
Unprompted review
Gamer Heaven logo

Reply from Gamer Heaven

Hello Bradley,

Thank you very much for the feedback, we hope that you enjoyed the product! We hope to hear from you very soon.

Kind regards

Gamer Heaven Team

Rated 5 out of 5 stars

Much better since changing ownership

The new owners of the company gave me store credit on a product that I never received from the same companys old owner two years ago and then I used it to purchase two items which arrived promptly and in good condition.

A very impressive turn around from a company that had a horrible reputation to one which is really blossming with good customser service and fast delivery.

Will buy from them again!

April 14, 2016
Unprompted review
Gamer Heaven logo

Reply from Gamer Heaven

Hello

Than you very much for the review, we appreciate that! We are indeed working hard to regain trust for the previous customers!

Thank you

Rated 5 out of 5 stars

Great service

I am very happy with my purchase great price and fast shipping will definitely shop from here again :-)

April 13, 2016
Unprompted review
Gamer Heaven logo

Reply from Gamer Heaven

Hello Darla

Thank you very much, glad to hear that you had a nice experience shopping with us.

Gamer Heaven Team

Rated 4 out of 5 stars

Difference in design of the product between what I received and what is shown in the website

I received my Assassin's Creed 4 black flag hoodie today which is exactly after 6 days since it was shipped as was promised. But, the only issue I have is that the design of the product displayed on the website is not what I received. I like it and I'll keep it although it would have been better if the design was the same. You guys should change the image on your website. Thanks

April 13, 2016
Unprompted review
Gamer Heaven logo

Reply from Gamer Heaven

Good morning,

This doesn't sound right at all.

Would you please be so kind as to send a picture along with your name and order number to Help@airwaveapparel.com,
and we will look further into this.

Apologies once more.

Rated 5 out of 5 stars

Transaction was smooth and fast considering it was over seas!!

I had been waiting for this item to return to stock and when it did I ordered. It arrived in a timely manner and I would not hesitate to order from the NEW Gamer Heaven again. As for the hoodie, I like it but it's quality does fall a little short and I kind of wish now it was just a jacket without a hood.

April 12, 2016
Unprompted review
Gamer Heaven logo

Reply from Gamer Heaven

Hello Jason

Thank you very much. We appreciate the feedback, we will take your comments on board regarding the jacket.

Gamer Heaven Team

Rated 4 out of 5 stars

ok but pricey for what you get

I got this discounted box (30 down from about 60). Arrived in good time yet i felt £30 for the contents was probably as high as i'd be happy with.

had i paid full price and received the same contents i would have been very unhappy

April 12, 2016
Unprompted review
Gamer Heaven logo

Reply from Gamer Heaven

Hello Dave

Thank you for the review! We do brand our mystery boxes as premium boxes. If you would like to contact us regarding this we would be glad to help.

Thank you

Gamer Heaven Team

Rated 5 out of 5 stars

Finally

Finally found a website for gaming theme clothing! I had been looking for a gaming appearal website to order from for birthday & Christmas gifts. This is it! Lots of options, easy to order and fast to deliver! Thank you!

April 12, 2016
Unprompted review
Gamer Heaven logo

Reply from Gamer Heaven

Hello Maxine

Great! Glad that you found us! If you wish to contact us with any questions please do not hesitate.

Kind regards

Gamer Heaven Team

Rated 4 out of 5 stars

Fallout 4 loot box

Value of goods was more than I paid but not too sure if adds up to the £60 they claim its worth.

April 11, 2016
Unprompted review
Gamer Heaven logo

Reply from Gamer Heaven

Hello Rob

Thank you very much for the review. If you would like to send us an email we would be glad to cost it up for you and make sure that there is £60 of value inside?

If so please email at help@airwaveapparel.com with pictures of each item that was in the box. If indeed the box is undervalued we will send you out extra merchandise straight away.

Thank you

Rated 5 out of 5 stars

Great Service

I ordered the Fallout 4 bot and it was packed full of cool and interesting items from Fallout, really good delivery times as well.

April 11, 2016
Unprompted review
Gamer Heaven logo

Reply from Gamer Heaven

Hello Lewis

Thank you for the feedback, so glad that you enjoyed the Fallout Box!

Best regards

Gamer Heaven Team

Rated 5 out of 5 stars

Great customer service

Totally happy with my purchase!
Worth the caps!

April 10, 2016
Unprompted review
Gamer Heaven logo

Reply from Gamer Heaven

Hello Ossian

Very sorry to hear that, if you do wish to return the box we do have a 30day money back guarantee.

If you would like to email us we would be glad to assist you. Marc@airwaveapparel.com

Thank you

Gamer Heaven Team

Rated 2 out of 5 stars

...really?

Order wasn't shipped until after I contacted customer services. A week after ordering.

Fallout 4 Mystery Box contained 4 items
Hat. Socks. Top. Tick Tacks. All in a beaten up poorly sealed box.

I'd like my money back if possible

April 10, 2016
Unprompted review
Gamer Heaven logo

Reply from Gamer Heaven

Hi Michael, that does not sound correct. Should have been a Bubblehead in the pack too. Sorry it got damaged in transit. I will arrange to send you out a brand new pack tomorrow free of charge to get to you Tuesday. Keep the items you already have. The Tic-Tacs are not part of the Fallout pack by the way, just a little something free to say thanks for being a customer. I will jump on this first thing tomorrow for you, regards Customer Service Team.

Rated 5 out of 5 stars

a nice surprise

After having several issues with the old owners I was hesitant to risk ordering again but after it changed hands my inner gamer got the best of me and I am proud to say I am very happy with my order :)

I Got some awesome gifts in my mystery box and will definitely be ordering more in the future

I for one am thankful you took over :D

April 10, 2016
Unprompted review
Gamer Heaven logo

Reply from Gamer Heaven

Hello Dale

Great! Thank you for the review. Glad that you liked your Mystery Box, we have many more boxes coming so keep an eye on our website!

If you wish to contact us please do not hesitate.

Kind regards

Gamer Heaven

Rated 5 out of 5 stars

WAITING IN ANTICIPATION

Just waiting in my bobble-head and just ordered a medium sized jumper... can't wait for this stuff to come.... hope the bobble-head is on its way though.. that is what i'm most looking forward to

April 8, 2016
Unprompted review
Gamer Heaven logo

Reply from Gamer Heaven

Hello Mike

That does sound like a picking error Mike, could you please contact us ( marc@airwaveapparel.com ) and send us photos of what you received?

That would be greatly appreciated.

Thank you

Rated 5 out of 5 stars

A lot better now its been taken over.

Originally i would of only given 1 Star as i went around it circles with the old owners trying to actually be sent my order then trying to get a refund after i realise they were just messing me about.

How ever i didn't know they have been taken over so when i get sent an email about new products i sent one back telling them to basically do one.

I was shocked i got a reply letting me now about how they had brought he company name as the people before had basically gone bust. They even told me if i could provide proof of my old order they would give me store credit to that value to spend with them. Which ill be honest they didn't have to do which shocked me so spend my store credit and got my teams super fast and once there is a bit more stock choice ill be back to buy again as the products and service I've received was better than i expected.
Well done people keep up the good work!

April 8, 2016
Unprompted review
Gamer Heaven logo

Reply from Gamer Heaven

Hello Jamie

Thank you, as new owners we are now up to date with all past orders from the previous owners.

We hope that we have improved things and now can provide the best gaming merchandise to everyone hassle free

Thank you

Gamer Heaven Team

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look