I ordered a Legend of Zelda hoodie using the preorder method i.e. pay £10, then £27.99 later. After I while I heard nothing on the order the email them to check up on my order. The reply I... See more
Gamer Heaven
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See what reviewers are saying
Placed an order on 18 April for the adventure time mystery box. It has not arrived, I have not been contacted at all to suggest there was a delay,and my email asking where it is,or when it could be ex... See more
Our order was delayed due to circumstances out with their control, but we were kept informed at all times and staff consulted us to see how we wished to proceed. We were not fobbed off or fed a line.... See more
Company replied
Give this company a chance, one of my orders was a bit late but they clearly care about customers and are obviously trying to rectify little niggles that may occur. I wasn't expecting a free item,... See more
Company replied
Company details
Information provided by various external sources
Airwave Apparel Ltd following its purchase of Gamer Heaven website domain in Feb 2016 is pleased to offer great Official Licensed Gaming Merchandise to customers worldwide. Please feel free to leave us some feedback on your order experiences with us this year!
Contact info
Unit 15 Sugarswell Business Park, OX15 6HW, Shenington
- 0203 2864035
- help@airwaveapparel.com
- gamer-heaven.com
Scam
Been waiting months, have received nothing but empty promises. if my hoodie that ordered in December 2015 doesn't arrive I'm filing a lawsuit. This is unacceptable, from the previous company who stole my money, and airwaves apparel for not living up to their promises to fulfill the order.

Reply from Gamer Heaven
wonderful company
Highly recommend they took over the previous company for which I already had an order with and kept up the previous order giving me store credit to cover my cost something I'm very thankful to them for as they didn't have to do this. The hoodie I ordered arrived swiftly and was great quality. Customer service from this company is top notch and ill definetly be using again.

Reply from Gamer Heaven
completely unresponsive
Not sure of my order number as I was never given one the only reference I have is the number on my pre-order deposit of £12.99 taken from my card by PayPal in February for a Zelda shield ladies large hoody (reference on payment also states *GMACINVESTM). I am disgusted that this 'company' is avoiding all my emails, calls and comments in regards to whether or not I will be receiving my order or getting a refund. I was so excited to see a Zelda hoody that I could order from a uk company but seems like I've been let down. Of no one bothers looking into this and getting back to me asap, ooks like a phone call to trading standards is in order....

Reply from Gamer Heaven
Top notch!
Cool items and I received my order quickly (and well packaged!). Can't fault them!

Reply from Gamer Heaven
Fantastic Service Overall
I had a problem with the previous Gamer Heaven Crazy4ltd. My order from 2014 was never recieved and I never got a refund. they never replied to emails or telephone calls. I was so frustrated. that when I recieved an email from them this year. I responded abruptly. Gamer Heaven has been taken over by Airwave Apparel. I wasn't aware of this at the time.
They replied to my email and a few emails later Heaven Airwave Apparel fulfilled my order. They had no obligations to do so as it was the previous company Crazy4ltd problem, they took the chance that if they helped then I may remain a customer. They didn't have the exact product however they gave me the full amount I paid in the form of a discount code. I have used it and recieved my item within days.
I had lost my confidence in purchasing anything from Gamer heaven back in 2014, 1 month ago Airwave Apperal fulfilled my order. I have no doubts that I will purchase from Gamer Heaven again.

Reply from Gamer Heaven
First Time Shopper! Will Return Again!
Very quick shipping from overseas. Well-packaged. Great prices! Excellent overall communication!

Reply from Gamer Heaven
Much better since changing ownership
The new owners of the company gave me store credit on a product that I never received from the same companys old owner two years ago and then I used it to purchase two items which arrived promptly and in good condition.
A very impressive turn around from a company that had a horrible reputation to one which is really blossming with good customser service and fast delivery.
Will buy from them again!

Reply from Gamer Heaven
There's a settlement in need of help...
Nothing too fancy to say. I ordered, got my loot on time. No muss, no fuss. Would definitely purchase from them, again.

Reply from Gamer Heaven
Great service
I am very happy with my purchase great price and fast shipping will definitely shop from here again :-)

Reply from Gamer Heaven
Difference in design of the product between what I received and what is shown in the website
I received my Assassin's Creed 4 black flag hoodie today which is exactly after 6 days since it was shipped as was promised. But, the only issue I have is that the design of the product displayed on the website is not what I received. I like it and I'll keep it although it would have been better if the design was the same. You guys should change the image on your website. Thanks

Reply from Gamer Heaven
Transaction was smooth and fast considering it was over seas!!
I had been waiting for this item to return to stock and when it did I ordered. It arrived in a timely manner and I would not hesitate to order from the NEW Gamer Heaven again. As for the hoodie, I like it but it's quality does fall a little short and I kind of wish now it was just a jacket without a hood.

Reply from Gamer Heaven
ok but pricey for what you get
I got this discounted box (30 down from about 60). Arrived in good time yet i felt £30 for the contents was probably as high as i'd be happy with.
had i paid full price and received the same contents i would have been very unhappy

Reply from Gamer Heaven
Finally
Finally found a website for gaming theme clothing! I had been looking for a gaming appearal website to order from for birthday & Christmas gifts. This is it! Lots of options, easy to order and fast to deliver! Thank you!

Reply from Gamer Heaven
Fallout 4 loot box
Value of goods was more than I paid but not too sure if adds up to the £60 they claim its worth.

Reply from Gamer Heaven
Great Service
I ordered the Fallout 4 bot and it was packed full of cool and interesting items from Fallout, really good delivery times as well.

Reply from Gamer Heaven
Great customer service
Totally happy with my purchase!
Worth the caps!

Reply from Gamer Heaven
...really?
Order wasn't shipped until after I contacted customer services. A week after ordering.
Fallout 4 Mystery Box contained 4 items
Hat. Socks. Top. Tick Tacks. All in a beaten up poorly sealed box.
I'd like my money back if possible

Reply from Gamer Heaven
a nice surprise
After having several issues with the old owners I was hesitant to risk ordering again but after it changed hands my inner gamer got the best of me and I am proud to say I am very happy with my order :)
I Got some awesome gifts in my mystery box and will definitely be ordering more in the future
I for one am thankful you took over :D

Reply from Gamer Heaven
WAITING IN ANTICIPATION
Just waiting in my bobble-head and just ordered a medium sized jumper... can't wait for this stuff to come.... hope the bobble-head is on its way though.. that is what i'm most looking forward to

Reply from Gamer Heaven
A lot better now its been taken over.
Originally i would of only given 1 Star as i went around it circles with the old owners trying to actually be sent my order then trying to get a refund after i realise they were just messing me about.
How ever i didn't know they have been taken over so when i get sent an email about new products i sent one back telling them to basically do one.
I was shocked i got a reply letting me now about how they had brought he company name as the people before had basically gone bust. They even told me if i could provide proof of my old order they would give me store credit to that value to spend with them. Which ill be honest they didn't have to do which shocked me so spend my store credit and got my teams super fast and once there is a bit more stock choice ill be back to buy again as the products and service I've received was better than i expected.
Well done people keep up the good work!

Reply from Gamer Heaven
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