GardenFurniture.co.uk Reviews 

AVOID! Order placed 11 days ago (£1,838) on a 4-5 day delivery timeframe and since then it's been absolute radio silence - no contact about delivery, no response to several emails, countless phone calls ring and ring and ring with no answer at all, no response on Facebook page, Facebook Messenger, or Instagram. Their Facebook page has others complaining about the same issues and having waited a longer than I have.

I have spotted the owner's response on here blaming their previous courier, but perhaps it would be an idea to STOP ACCEPTING NEW ORDERS until they've got these issues sorted - there is no excuse for a complete lack of communication in the interim, especially when talking about such enormous sums of money. The owner should be working around the clock to resolve this and reach out to affected customers.

I have now informed them I will be cancelling the order but I am stuck unable to order elsewhere until this is resolved and I am refunded.

What a way to run a business!

UPDATE: 18 days and still no contact. For those of you trying to trace this company with the very scant information available on the invoice, the VAT number links to RICHARD GRIFFITH HOUSE PLANTS LIMITED (04667579). Look them up at Companies House. I recommend including this detail if, like me and several others, you are making a report to trading standards - it's a quick phone call to Citizens Advice and they're very helpful: 0808 223 1133

UPDATE: They have gone into administration on 2nd September - what a surprise...

I ordered a replacement canopy for a gazebo. It arrived amazingly quickly (within 2 days of ordering) The quality of the canopy is excellent and fits the gazebo frame perfectly. The lady on customer service was charming and helpful. I thoroughly recommend this company for an efficient mail order service.

We purchased a garden table and chairs from Garden Furniture at an incredible price, too good to pass up! We placed our order on the Tuesday and by Saturday it had arrived. The delivery service was super, a two hour window & a call 30 minutes before meaning we didn’t have to hang around all day without knowing what time it would arrive. Everything was packaged really well and we absolutely love the set we purchased - we couldn’t have had a better experience with Garden Furniture and would highly recommend!

Received delivery within 4 days. Excellent service from the delivery team and from customer service when I called them. I was nervous due to other recent reviews but my experience was of above average service. The furniture is top quality at a fab price. Overall very happy and wouldn’t hesitate to use garden furniture.co.uk again!

Do not order! I’m unsure what kind of business they are running. In short they have taken £554 and no communication on delivery or status of order after 2 weeks. I called and spoke to June, who took my details and said would call back. No response, so I emailed, again nonresponse. I called today, phone is either engaged or constantly ringing out. I only managed to get through by using someone else's phone. Again answer was I’ll take your details and call you back. I refused and asked to cancel. Apparently June or anyone who answers the phone has no ability to process a refund and needs to be done by ‚someone’ in the warehouse. I have asked for email confirmation today money is being refunded to card which given previous experience will not receive. I’m pretty sure I will have to contact my credit card to make a claim. Be warned!!!

Order number 67581

Please don't use this company, the stress they have caused my family is unreal. Lies and lies after taking our money for a pagoda. Now will not refund the £499 they promised at the start of july and now they are blanking us.

We have been in contact with the manager or owner Andrew Griffith, he promised he would sort the issues and offered a £499 refund of good will if we did not cancel. We trusted him and now him and his company are blanking us.

We ordered a pagoda to help our fosterson as he finds the sun hard with his eyes.

We invested over £4000 so he could use the garden more with us.

Before we ordered we check with them on delivery date and times. When back again before we paid and they confirmed 5 to 8 days delivery and build.

So I paid the money then nothing, chased them up and got told it will not be within that time.

I asked to cancel and was told no, then Andrew said he would sorted it and offered £499 refund if we kept it with them.

I agreed and changed our plans so we were around the 18th july for deliver and build.

Then received a call the day before saying it would nor happen that day. I was so disappointed. I agreed another date the week after and was told it will be in the morning. Then updated on the day it would be 3ish the team arrived after 4pm and started building.

The lads were great but it had missing bits and they said it would be sorted, the bits arrived the Monday after.

I chased when they would be back to fit them and no response. So we have had to pay someone else £80 to fit them.

I have chased again and again by phone and email they are blanking me.

Im now £579 out of pocket.

This company are shocking, I feel so silly trusting them and the manager/owner Andrew.

Please please dont trust them with your money.

Without exaggeration, my worst online purchase experience .

It took 4 attempts to finally deliver my full order. Firstly I placed my order and received it on time , unfortunately incomplete and we were missing 4 chairs, a parasol and a parasol base
Sadly the customer service was poor and although I had spoken to several operatives who all promised to ring me back no one did
In fact on one occasion my calls were being ignored all day , when I rang from a different number the phone was answered immediately.
After two emails I was promised the order would be corrected and a new delivery date was given
The morning of the new delivery date I received a phone call to state that sadly the order hadn’t been loaded onto the van and wouldn’t be delivered as planned.
After another email I was promised a new delivery date and a free furniture cover to apologise for the inconvenience
The morning of the new delivery date , I received another phone call to state that unfortunately the delivery hadn’t been loaded onto the van once again
After speaking to the warehouse manager I was given a final delivery date with a new delivery company
The new delivery company were excellent it was delivered as arranged and I also received the compensatory furniture cover
In total the order has cost us 4 days of time off work , no monetary compensation has been offered
Avoid this company at costs 





I placed an order 14/07/25. Before placing the order I checked the delivery times which showed 5 to 8 working days which is why I selected gardenfurniture.co.uk as opposed to another with longer delivery times. So these items should have been delivered by Wednesday 23/07/25.

I contacted Customer Service on Wednesday & explained that if the table and chairs weren’t going to be here by this weekend, I would have to cancel the order. I have 6 people here for lunch today 26/07 and no garden furniture. I spoke with Andrea who rang me back and told me they would be delivered Friday 25/07 and that the courier would contact me prior to delivery with a delivery time slot.

I had no contact from the courier. I spoke with someone in Customer Service again yesterday who took my name and phone number to call me back. Nothing. I rang again and was told she’d not spoken to her manager yet. She then hung up on me.

I then sent an email explaining all of this & asking for a refund - no response so I rang again. I asked for the refund to be expedited and for confirmation that the refund was being processed. Nothing.

Very disappointing customer service and very unreliable delivery lead times. I would like my refund please as I will now need to source some garden furniture elsewhere. My guests will have to eat indoors today too in spite of the weather being lovely!

31st July now. I am still waiting for a refund. The company will not answer my calls or emails now. I am so upset that they have taken £799 from me and not provided my goods. Does anyone know what I should do now to recover my money?

Ordered a corner garden set two weeks ago had confirmation of the order immediately after a week went by still nothing about delivery. Contacted the customer service number and they replied will look into this and call you back next day after having no response I called again. I was greeted with the response yes we are still waiting for the warehouse I will call you back. Another week went by called again same we will call you back. No k e from this company ever called me back. I had to send an email saying that I would instruct the credit card company to stop payment if I hadn’t heard by a certain date, it arrived on the day I gave them final notice.

I’ve given it 1 star as customer care is shocking. It does not take much to call someone back so they know what’s going on. Whilst product I purchased is great it doesn’t fill me with any confidence if there was an issue.

Without exaggeration, my worst online purchase experience ever.

It took 6 (six!) attempts to successfully deliver my order. Firstly I placed my order and received a confirmation with no further update for a week, you are unable to track the progress of your order. Eventually I received a message from 2 different couriers giving the same delivery slot this then changed to a different date unexpectedly. On the new date, one courier delivered but only part of my order which was confusing.

The second courier Simpleedelivered sent me a text toward the end of my delivery slot saying they had an issue with the van and my order would not be delivered today. I received no update on my delivery for several days and contacted gardenfurniture.co.uk for an update. Delivery was then rescheduled, again on the day of delivery toward the end of my slot I received a text saying my order was not yet ready for dispatch and would be rescheduled.

I had to contact garden furniture again, who arranged for it to be delivered another day. Two boxes then arrived however upon opening, it was apparent that I had received one part of a left hand sofa and one part of a right hand sofa!

Garden furniture contacted again and arranged for collection of the incorrect part and delivery of the correct part. Incorrect part collected as planned but lo and behold I received a message from the courier toward the end of my delivery slot on the day indicating the correct part had not yet arrived. Garden furniture contacted again…
Delivery rescheduled and finally arrived approx 1 month after initial order for an item that was shown as in stock with 4-6 day delivery timeframe. Several days waiting for missing or incorrect orders and chasing.

GardenFurniture were apologetic and offered additional items such as free covers (I’d already purchased so politely declined), they eventually gave me a partial refund for the inconvenience and advised that simpleedelivered were responsible for storage and distribution of their products. I appreciate that this is a heavily seasonal business but would expect that to mean longer lead times rather than what I experienced.

I would advise purchasing from a local garden centre or similar supplier, it will likely cost more but hopefully a lot more reliable.

Outstanding service and a fabulous quality product! Assembling our Kettler Cora chair I was impressed by its quality. On one of our chairs we noticed one of the pilot holes didn’t quite line up. We considered drilling it but thought I’d try emailing customer services - on a Bank Holiday Sunday afternoon. Not only did I get a reply within 24 hours - on a Bank Holiday Monday - but was told a new and assembled replacement chair was out for delivery the following day. All sorted. So fast. We are delighted with the chairs and sofa set. And I have not experienced that level of quality customer service in, quite literally, years!! Thank you!

Easy to order, website was easy to use. The furniture was cheaper than my local garden centre and also these guys offered a build service which my local garden centre did not. Was contacted by their courier Simplee Delivered the next day and was given a delivery date for a few days later. The time slot was moved on the day by an hour and the tracking on the vehicle was hit and miss. However the two guys that turned up, I think one was a Neil were great and very accommodating. The furniture was taken through my house onto the patio and I am so please I bought the build as what took them 45 minutes would have taken me hours. Really really happy with the Kettler furniture, it's so comfy. V. happy

Great company! Quick, responsive and overall lovley set off people.

Excellent customer service! I had a slight issue with a thread not being right and their customer service (specifically Andrew Griffith) was outstanding and arranged new parts to be sent straight away. Couldn’t ask for more. The quality of the furniture is excellent too.

Top marks from me. Really decent stuff

I’ve had a brilliant experience with garden furniture.co.uk the products have been top quality but more over Andrew and his staff have been extremely helpful through the whole process. They have gone the extra mile to ensure everything went smoothly and couldn’t be more helpful.
I would definitely recommend using this company.

Great quality rattan corner set. Had purchased from GF previously and also bought the Kettler brand. Ordered on a Saturday and received the order on Wednesday. The set looks spot on and already had some nice comments from the neighbours. Really delighted and gone back to by the matching recliner set today. Waiting for the covers to come back into stock but will by them when they do. Thanks again for all the help with the orders

A little issue with a picking error meant that I did not originally get what I'd ordered. Staff were apologetic and responsive and the correct goods were delivered by hand the day after. Great service!

Great delivery process the guys were exceptional. Instructions were very easy to follow and we managed to build the furniture in about 30 minutes. Great all-around

Product is lovely and the service from order to delivery was excellent