The Garden Furniture Centre Ltd Reviews 

4,847
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 92 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent quality and sturdy build of products, often noting their aesthetic appeal and durability. Many highlight exceptional service, with staff described as helpful, professional, and attentive from initial contact to installation. Delivery is frequently commended for being prompt, efficient, and careful, with teams often assisting with placement and assembly. However, some customers noted issues with delivery, including items arriving without notification or being poorly packaged, leading to damage. A few other people also felt customer service was problematic, citing rude staff, unexpected restocking fees, or a refusal to take responsibility for damaged goods.

What people talk about most

Product

Customers consistently note positive experiences with product quality, highlighting superb build, solid feel,... See more

Quality

Clients share positive opinions on quality, with many reviewers praising the superb build, solid feel, and... See more

Staff

People report positive experiences with staff, consistently praising their professionalism, helpfulness, and... See more

Delivery service

Customers had positive experiences with delivery service, frequently highlighting excellent communication and... See more

Service

Reviewers highlight positive aspects of service, with many praising the efficient, friendly, and speedy... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Absolutely Fantastic! I bought the Havana Swing Seat around two years ago and only set it up recently... and wow, what a pleasant surprise. The quality is superb, the build feels solid, and the a... See more

Rated 5 out of 5 stars

I recently had a delivery of wheelie bin covers after meeting the team at their recent show. Wow. I'm so impressed, from the sturdy anthracite style to the soft close lids, makes putting out the rubb... See more

Rated 5 out of 5 stars

Good delivery of excellent swinging garden seat and cover. Seat comfortable much to the delight of family and visitors alike. Cover has withstood all the dry summer weather plus winds and rain of wi... See more

Company replied

Rated 5 out of 5 stars

We bought this external 4-bin store at the Ideal Home Show in Birmingham and it has been a great purchase. It’s very solid and well built, designed to withstand the weather, and keeps all four bins ne... See more

Company replied


Company details

  1. Furniture Store

Information provided by various external sources

We are The Garden Furniture Centre and are one of the largest retailers of Garden and Conservatory Furniture on the internet in the UK today. The focus in our range is on quality at competitive prices. Our online catalogue currently holds around 2000 products and we buy everything direct from manufacturers allowing us to pass great prices for quality items to our paying customers. Take a look at our website to view the full range and find out more. We specialise in Teak and Rattan but also have a very large range of Conservatory Furniture as well. Broadly our range includes Sofa Sets and Dining Sets in all shapes and sizes, Garden Benches, Gazebos, Parasols, Shade Sails, Aluminium Furniture, Day Beds, Swing Seats, Patio Heaters, Reclaimed Teak Furniture, Garden Ornaments, Garden Furniture Covers and Sun Loungers.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

5K reviews

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No recent history of asking for reviews

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Replied to 100% of negative reviews

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4.7

All reviews

(4,847)

91 reviews in the last 12 months

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Rated 5 out of 5 stars

Excellent service and quality products. 10/10

Bought a replacement canopy last year and was so delighted with it that I decided to buy a new brolly with the same canopy. Couldn't find exactly what I wanted on the website, but was pointed in the right direction by Rob in Sales. Good communication too re delivery, and helpful delivery drivers, and the new bamboo brolly and heavy base are top quality. Really impressed with the service and the products.

July 27, 2026
Unprompted review
Rated 5 out of 5 stars

Absolutely Fantastic

Absolutely Fantastic!
I bought the Havana Swing Seat around two years ago and only set it up recently... and wow, what a pleasant surprise. The quality is superb, the build feels solid, and the assembly is straightforward. It looks beautiful in the garden and swings smoothly.

Very happy with my purchase and would definitely recommend it. Delivery and communication was also very good.

July 15, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent quality and fabulous customer service.

After being badly let down by an online garden furniture supplier, I was understandably hesitant about ordering another outdoor kitchen. Thankfully, my experience with The Garden Furniture Centre in Wootton Wawen, warwickshire couldn't have been more different.

From the moment I spoke to John, I knew I was in safe hands. He was professional, knowledgeable, and genuinely cared about ensuring everything went smoothly. John facilitated the entire process perfectly, keeping me informed every step of the way and making what had been a stressful situation completely hassle-free.

The level of customer service was exceptional. The team's attention to detail, reliability, and commitment to customer satisfaction really stood out. Every promise was kept, communication was excellent, and the delivery was remarkably swift, arriving exactly when expected and in perfect condition.

The quality of the furniture is outstanding, and the whole experience has restored my confidence in buying garden furniture. It's rare to find a company that combines such high-quality products with genuinely first-class customer service.

July 16, 2026
Unprompted review
Rated 2 out of 5 stars

Not that impressed

I have to say I was initially impressed with the ordering process and that my item would be with me within 5 days. It arrived 2 days later with no notification that it was due. the item was slightly scratched in places indicating that it wasn't packed adequately enough. As it was very clear about whether it came with a cover, I ordered a cover which then needed to be returned. I am then charged for 're-stocking' this item hadn't even been taken out of the delivery packaging. To top thing off it takes TWO WEEKS to refund me and only when I contacted their accounts department did I get my refund. Sorry to say even though they have been operating a little while I was not impressed and will not be ordering from them again.

June 29, 2026
Unprompted review
The Garden Furniture Centre Ltd logo

Reply from The Garden Furniture Centre Ltd

Good afternoon,

Regarding the scratches mentioned in your review, we have no record of you contacting us to report any damage to the item. Had we been made aware of this, we would have been more than happy to investigate and assist you. If you would still like us to look into this, please do get in touch with us directly so we have the opportunity to help.

With regard to the additional cover ordered, our website clearly states that the parasol comes complete with a weather cover. As the additional cover was ordered separately and then returned because it was no longer required, our standard restocking fee was applied. We feel this is fair.

We are a small, family-run business and our standard refund process takes between 7 and 14 days. We appreciate that waiting for a refund can be frustrating, but your refund was processed within our stated timeframe.

Kind regards ,

The GFC Team

Rated 5 out of 5 stars

Quality Parasol Canopies

I purchased 2 large (4mx3m) parasol canopies. The only word to describe the products is QUALITY. They arrived well within the time frame specified for delivery and the products themselves could not be bettered

July 2, 2026
Unprompted review
The Garden Furniture Centre Ltd logo

Reply from The Garden Furniture Centre Ltd

Thank you for the lovely review,

We really appreciate this, we hope you enjoy using this in the lovely weather.

Kind regards,

The GFC Team.

Rated 5 out of 5 stars

Great product - Turino Cantilever Parasol

We have a small, awkwardly shaped patio outside our kitchen and conservatory and have tried for years to find a solution to shading. We live in a bungalow so do not have the height for awnings and a patio sun umbrella takes up floor space and needs moving constantly! We tried sails, but again, the fixing height was not available! Finally, we came across the wall mounted Turino Cantilever Parasol. We decided to buy one and could not be happier. We had to make a small addition with brackets for the height (our wall was a little lower than it needed to be), but this has been the best thing we have found for our patio. The unit arrived quickly, with explicit instructions and was easy to mount, in fact we were using it the very next day! It is extremely well made, simple to use and comes with its own protective cover. Thank you!

June 23, 2026
Unprompted review
The Garden Furniture Centre Ltd logo

Reply from The Garden Furniture Centre Ltd

Thank you for your lovely review, we are so happy that the wall parasol fits your space.

Kind regards,
The GFC Team

Rated 5 out of 5 stars

Malvern 3 seater garden bench

Absolutely blown away with our Malvern 150cm garden bench,the workmanship and quality were faultless.the delivery driver who solely works for the company was very helpful,friendly and knowlegable with care instructions.
Ver satisfied with whole experience.
S Grimshaw.
Wiltshire.

May 19, 2026
Unprompted review
Rated 5 out of 5 stars

Amazing free standing pergola…

We purchased a free standing pergola and it’s amazing quality and perfect for our garden. The delivery was excellent and the installation was carried out efficiently and professionally by Manny & Mike and our garden left clean and tidy afterwards. Would definitely recommend this company for garden furniture.

June 8, 2026
Unprompted review
Rated 5 out of 5 stars

Ben and Mike were very professional…

Ben and Mike were very professional fitted perfectly took all the packaging away with them
Would highly recommend

May 28, 2026
Unprompted review
The Garden Furniture Centre Ltd logo

Reply from The Garden Furniture Centre Ltd

Thank you for your kind review, we will pass this message onto the drivers.

Kind Regards,

The GFC Team

Rated 5 out of 5 stars

Beautiful medium Tree bench

We were lucky that John the owner of the company dropped the medium sized circular teak tree bench so we were able to ask him questions about whether to Oil it or not and he suggested not to and let it go silver with time. We have now put the Tree bench in Place and it looks really magnificent. The quality is top class, the way it fits together is beautiful. So all in all, we are delighted with the Tree bench and the service that we have received from the Garden Funiture Centre- would highly recommend.

May 21, 2026
Unprompted review
Rated 1 out of 5 stars

Poor service.

I ordered solar panels from this company. After 2 weeks they messaged to say they were damaged and they would not be delivering them, or replacing them. I will be getting a refund in between 7-14 days. So they will have my money for almost a month and I will not be able to order more panels. Just to get a standard brush off. Very unhappy with the company. It almost feels like a scam they can keep my money so long. At the time of writing this I still dont have my money back. Just not good enough.

May 4, 2026
Unprompted review
The Garden Furniture Centre Ltd logo

Reply from The Garden Furniture Centre Ltd

Hi John, in the last couple of weeks we have sold over 400 solar panels. We informed you before you wrote this review that the remaining stock had been found to be damaged, which is why we offered you a full refund. This refund has already been processed, so you should have received it by now.

We have not scammed anyone. We have been in operation since1999 and always aim to resolve any issues fairly and transparently for our customers. Unfortunately, in this case the stock issue was outside of our control, but we acted quickly to refund you in full.

Kind Regards,
The GFC Team.

Rated 1 out of 5 stars

Four Seasons Screen House

I don’t usually write reviews but I have to warn others. I bought a Four Season Screen House which cost me £1,400 including installation. We never checked to see if it was installed properly as no one does really as once it’s built, it’s built. I am moving house so we wanted to take the Gazebo with us but when we tried to dismantle it we couldn’t get the screw’s off and they were all threaded so were very difficult to get off, when we kept trying they snapped so now I can’t rebuild my Gazebo again, I have lost all this money, emailed customer services and they were not interested, so just to warn you regarding the installation, they do a shit job.

May 17, 2026
Unprompted review
The Garden Furniture Centre Ltd logo

Reply from The Garden Furniture Centre Ltd

As the gazebo was originally installed in 2024 and no concerns or faults were raised regarding either the product or the installation at that time, this indicates that the installation was completed correctly and to the expected standard by our installers.

Please note that the installation service provided covered the assembly of the gazebo only. The Fault you have reported to us have all arisen from when you have attempted to dismantle the gazebo & tried to relocate it.

Unfortunately, any damage caused during dismantling is not considered our responsibility.

As the gazebo has been fully installed and in use since 2024 without issue, we would also suggest considering leaving the gazebo in place as part of the house sale

Kind Regards,
The GFC Team.

Rated 5 out of 5 stars

Great replacement

Ordered a replacement cantilever umbrella cover as the original had perished. I found an exact replacement on the site. The order was fulfilled quickly.

I would recommend this company as they are very efficient.

May 19, 2026
Unprompted review
Rated 5 out of 5 stars

We were delighted to receive our…

We were delighted to receive our ordered pergola which was assembled by Ben and Manny who not only did a great job of the assembly but were extremely pleasant and helpful. Both were a great compliment to The Garden Furnature Centre who we have supported for over 30years.

May 15, 2026
Unprompted review
Rated 5 out of 5 stars

We ordered a three cubicle bin storage…

We ordered a three cubicle bin storage unit which arrived in under a 5 days including assembly which we were very pleased with. It looks incredible on our drive way and I’m definitely recommending them because it took forever to choose the right product and supplier. Ben was the gentleman who assembled for us and was both friendly and competent.

April 29, 2026
Unprompted review

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