The Garden Furniture Centre Ltd Reviews 

4,855
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 96 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the prompt delivery service and the polite, helpful staff who often take the time to assemble items directly on site. Many people note that the diverse garden furniture and storage products are remarkably solid, beautifully crafted, and provide truly excellent overall quality for their outdoor spaces. Some reviewers were not happy with delivery issues, such as items arriving late, completely soaking wet, or visibly scratched in several places. A few consumers also mentioned encountering frustrating customer service responses regarding unexpected restocking fees, unhelpful return processes, or weather damage claims.

What people talk about most

Product

Clients share positive opinions on product, highlighting the superb quality and solid build of items like the... See more

Quality

Reviewers highlight positive aspects of quality, expressing immense satisfaction with the craftsmanship and... See more

Staff

Users describe positive interactions with staff, consistently highlighting their helpful, polite, and... See more

Delivery service

Customers consistently note positive experiences with delivery service, highlighting that drivers are... See more

Service

Reviewers mention positive feedback about service, highlighting polite and courteous staff as well as... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Fantastic company! I ordered the biggest and heaviest bench imaginable. I was given a delivery date which was adhered to. The delivery guys, Peter and Max, went above and beyond to make sure my bench... See more

Rated 5 out of 5 stars

We purchased a garden bench. It arrived wrapped in protective cardboard. Delivery was amazing and the bench was placed where we wanted it. When we “unwrapped” it, it was even more impressive than... See more

Rated 5 out of 5 stars

I recently had a delivery of wheelie bin covers after meeting the team at their recent show. Wow. I'm so impressed, from the sturdy anthracite style to the soft close lids, makes putting out the rubb... See more

Rated 5 out of 5 stars

Good delivery of excellent swinging garden seat and cover. Seat comfortable much to the delight of family and visitors alike. Cover has withstood all the dry summer weather plus winds and rain of wi... See more

Company replied


Company details

  1. Furniture Store

Information provided by various external sources

We are The Garden Furniture Centre and are one of the largest retailers of Garden and Conservatory Furniture on the internet in the UK today. The focus in our range is on quality at competitive prices. Our online catalogue currently holds around 2000 products and we buy everything direct from manufacturers allowing us to pass great prices for quality items to our paying customers. Take a look at our website to view the full range and find out more. We specialise in Teak and Rattan but also have a very large range of Conservatory Furniture as well. Broadly our range includes Sofa Sets and Dining Sets in all shapes and sizes, Garden Benches, Gazebos, Parasols, Shade Sails, Aluminium Furniture, Day Beds, Swing Seats, Patio Heaters, Reclaimed Teak Furniture, Garden Ornaments, Garden Furniture Covers and Sun Loungers.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

5K reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 48 hours

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4.7

All reviews

(4,855)

92 reviews in the last 12 months

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Rated 5 out of 5 stars

Beautiful medium Tree bench

We were lucky that John the owner of the company dropped the medium sized circular teak tree bench so we were able to ask him questions about whether to Oil it or not and he suggested not to and let it go silver with time. We have now put the Tree bench in Place and it looks really magnificent. The quality is top class, the way it fits together is beautiful. So all in all, we are delighted with the Tree bench and the service that we have received from the Garden Funiture Centre- would highly recommend.

May 21, 2026
Unprompted review
Rated 1 out of 5 stars

Poor service.

I ordered solar panels from this company. After 2 weeks they messaged to say they were damaged and they would not be delivering them, or replacing them. I will be getting a refund in between 7-14 days. So they will have my money for almost a month and I will not be able to order more panels. Just to get a standard brush off. Very unhappy with the company. It almost feels like a scam they can keep my money so long. At the time of writing this I still dont have my money back. Just not good enough.

May 4, 2026
Unprompted review
The Garden Furniture Centre Ltd logo

Reply from The Garden Furniture Centre Ltd

Hi John, in the last couple of weeks we have sold over 400 solar panels. We informed you before you wrote this review that the remaining stock had been found to be damaged, which is why we offered you a full refund. This refund has already been processed, so you should have received it by now.

We have not scammed anyone. We have been in operation since1999 and always aim to resolve any issues fairly and transparently for our customers. Unfortunately, in this case the stock issue was outside of our control, but we acted quickly to refund you in full.

Kind Regards,
The GFC Team.

Rated 1 out of 5 stars

Four Seasons Screen House

I don’t usually write reviews but I have to warn others. I bought a Four Season Screen House which cost me £1,400 including installation. We never checked to see if it was installed properly as no one does really as once it’s built, it’s built. I am moving house so we wanted to take the Gazebo with us but when we tried to dismantle it we couldn’t get the screw’s off and they were all threaded so were very difficult to get off, when we kept trying they snapped so now I can’t rebuild my Gazebo again, I have lost all this money, emailed customer services and they were not interested, so just to warn you regarding the installation, they do a shit job.

May 17, 2026
Unprompted review
The Garden Furniture Centre Ltd logo

Reply from The Garden Furniture Centre Ltd

As the gazebo was originally installed in 2024 and no concerns or faults were raised regarding either the product or the installation at that time, this indicates that the installation was completed correctly and to the expected standard by our installers.

Please note that the installation service provided covered the assembly of the gazebo only. The Fault you have reported to us have all arisen from when you have attempted to dismantle the gazebo & tried to relocate it.

Unfortunately, any damage caused during dismantling is not considered our responsibility.

As the gazebo has been fully installed and in use since 2024 without issue, we would also suggest considering leaving the gazebo in place as part of the house sale

Kind Regards,
The GFC Team.

Rated 5 out of 5 stars

Great replacement

Ordered a replacement cantilever umbrella cover as the original had perished. I found an exact replacement on the site. The order was fulfilled quickly.

I would recommend this company as they are very efficient.

May 19, 2026
Unprompted review
Rated 5 out of 5 stars

We were delighted to receive our…

We were delighted to receive our ordered pergola which was assembled by Ben and Manny who not only did a great job of the assembly but were extremely pleasant and helpful. Both were a great compliment to The Garden Furnature Centre who we have supported for over 30years.

May 15, 2026
Unprompted review
Rated 5 out of 5 stars

We ordered a three cubicle bin storage…

We ordered a three cubicle bin storage unit which arrived in under a 5 days including assembly which we were very pleased with. It looks incredible on our drive way and I’m definitely recommending them because it took forever to choose the right product and supplier. Ben was the gentleman who assembled for us and was both friendly and competent.

April 29, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent Customer Service

I purchased the Turino wall mounted garden parasol through Amazon. I had previously purchased one last September and was very pleased with the item so decided to get a second one for another area of my garden.
The unit is sturdy and well made. I installed it and upon opening noticed that the actual canopy had several flaws in the fabric.
I contacted the company and supplied photographs. I initially spoke to Jenny who was extremely helpful and arranged for a replacement unit to be delivered in 2 days and the faulty one taken back. Unfortunately, the replacement had even more flaws which I immediately notified the company of. Once again, the response was prompt.
After some investigation by the company, I was sent a replacement canopy which had been inspected prior to dispatch.
All in all this was a quick and painless experience which could have so easily been drawn out and protracted.
It is a refreshing change to deal with a company who listen to and value their customers.

March 31, 2026
Unprompted review
Rated 5 out of 5 stars

Great service from start to finish

Great service from start to finish. Mike and Manny were very helpful delivering my furniture and were very courteous and polite. Having bought furniture from the garden furniture Centre over the last 25 years, their service is both consistent and the quality of their goods is superb. Great company and I would recommend them wholeheartedly.

April 2, 2026
Unprompted review
Rated 4 out of 5 stars

Very pleased with this service

The delivery took a little longer than expected but once a date had been reached everything went smoothly. The delivery driver was very nice and helpful and the furniture itself is great quality and a delightful addition to our home. Thank you

March 30, 2026
Unprompted review
Rated 3 out of 5 stars

the website so is glitchy.

the website so is glitchy.. as you scroll down or try to serch for an item the pages over lay constantly. this put us off from purchasing with you. make your website more user friendly. its a truly glitchy awful website to navigate.

March 29, 2026
Unprompted review
Rated 5 out of 5 stars

Manny and Mike delivered our engraved…

Manny and Mike delivered our engraved bench today and were very professional. They took away all our packaging and had some very useful tips. All delivered in a very friendly and engaging way. A real credit to the company.

March 25, 2026
Unprompted review
Rated 5 out of 5 stars

We ordered a Spring bench and cushion…

We ordered a Spring bench and cushion to be delivered to a friend in Bromsgrove.
Not only did the furniture arrive before 8am, the guys managed to deliver through a challenging sized gate, placed in situ and took away all the packaging.
Our friend is delighted with his present and we're delighted with the service.

March 20, 2026
Unprompted review
Rated 5 out of 5 stars

This is a Review for Rachel Oxenham an absolute star …

This is a Review for Rachel Oxenham I would jut like to take this opportunity to say how amazing and helpful she was with a little problem I had with a Gazebo she certainly knows her stuff and cannot help enough not once but twice she is so polite and nothing is to much trouble I only wish there were more people like her around the world would be a much nicer place thanks again

February 11, 2026
Unprompted review

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